128 Commits

Author	SHA1	Message	Date
Isaac	e53c064bf7	feat: number placeholder in opening message ... as requested by thomrosa on Discord	2025-02-08 01:13:05 +00:00
Isaac	f29c4ac765	fix: use descending date format in logs to avoid confusion	2025-02-07 16:24:28 +00:00
Isaac	9689648a6c	fix(api): missing archived messages etc in exports	2025-02-01 03:14:32 +00:00
Isaac	f029a49877	feat(api): export data as zip	2025-02-01 01:17:00 +00:00
Isaac	08300504b1	perf(stats): don't duplicate work	2025-01-30 03:06:36 +00:00
DominicTheD3v	5ccf58cd98	fix: invalid role error on ticket creation? (#572)	2025-01-05 17:15:49 +00:00
Isaac	8d0317c60e	Merge branch 'feat-archives'	2024-11-16 02:55:18 +00:00
Isaac	2a96858782	feat: transcript button in log channel	2024-11-09 00:08:39 +00:00
Isaac	412c65c0ff	fix: log ticket closure even when there is no closer	2024-11-09 00:08:14 +00:00
Isaac	b0d77c1af6	fix: custom ID overflow with Create from message (closes #494)	2024-11-08 23:17:29 +00:00
Isaac	f9a7f0cbd9	fix: accepting a close request after a restart	2024-11-08 21:42:21 +00:00
Isaac	e78469e9f6	fix(http): ipv6 support	2024-05-29 21:32:31 +01:00
Isaac	130f5dc590	feat(api): privilege levels	2024-04-22 03:03:33 +01:00
Isaac	46bd58daf6	feat(api): generate missing icons	2024-04-21 02:04:46 +01:00
Isaac	c09972f3cf	fix: catch missing role errors (closes #518)	2024-03-03 20:10:45 +00:00
Isaac	1b0b0a22f9	fix: error handling (closes #506)	2024-01-21 02:30:47 +00:00
Isaac	bcd02b1dea	fix: only send value if not empty (closes #458)	2024-01-20 21:08:51 +00:00
Isaac	00f16be790	fix: create guild settings to allow commands before configuration	2024-01-15 02:45:29 +00:00
Isaac	e6f87a8bf5	fix: log banner colours on Pterodactyl	2024-01-15 00:20:42 +00:00
Isaac	32697c6d13	fix: 🤦‍♂️ inflated ticket count and negative response times in stats	2023-07-30 00:58:15 +01:00
Isaac	4b4dcd236e	feat: stats houston v4	2023-07-13 12:54:31 +01:00
Isaac	ca09070c66	fix: disable presence check on public bots	2023-06-30 00:01:09 +01:00
Isaac	e8bf45a9a4	fix: use new changelog URL	2023-06-25 16:58:31 +01:00
Isaac	48902f8131	fix: send image in embed (closes #441)	2023-06-25 14:31:36 +01:00
Isaac	3b5e58c1fe	feat: add prisma logging	2023-06-25 13:43:10 +01:00
Isaac	e8b95a2f31	feat: improve error handling	2023-06-25 13:41:07 +01:00
Isaac	2cfcdbaac8	fix: update notification	2023-06-09 15:37:53 +01:00
Isaac	562e6b874d	fix: changelog URL	2023-05-31 21:20:18 +01:00
Isaac	fbc08c6cd0	fix: creating the first ticket in a new guild (closes #428) ... Previously required `sync`ing (or restarting) to avoid the ticket number error.	2023-05-31 15:11:41 +01:00
Isaac	6f36ef9204	fix: ticket close DM	2023-05-29 18:41:59 +01:00
Isaac	6f227f2f48	style: change banner text	2023-05-29 18:09:04 +01:00
Isaac	f69bc9a185	fix: inactivity warning spam	2023-05-27 21:11:03 +01:00
Isaac	c3620309bd	fix: remove footer from close request embed	2023-05-27 01:57:15 +01:00
Isaac	921bdfa447	fix(working hours): invalid timestamps with timezones (closes #417)	2023-05-26 16:11:31 +01:00
Isaac	f07e157642	fix: Infinity stats	2023-05-26 15:55:38 +01:00
Isaac	5b4f69ec9e	fix: NaN stats	2023-05-25 16:23:25 +01:00
Isaac	d1267360c8	fix: closing ticket with missing creator (closes #401)	2023-05-24 22:20:29 +01:00
Isaac	22b15d7fd7	refactor: ticket logs	2023-05-24 20:50:10 +01:00
Isaac	739efdcc3a	fix: guild selector not filtering guilds (closes #408)	2023-05-23 16:51:19 +01:00
Isaac	fa921fa5a6	fix: duplicated ticket numbers (fixes #418) ... Now there is a change that a number will be skipped (if there's an error), but that isn't a problem.	2023-05-23 16:31:53 +01:00
Isaac	a4696273ea	fix: ticket creation	2023-05-23 16:29:51 +01:00
Isaac	cf93f085ac	fix(stats): average response/resolution times	2023-05-06 00:06:39 +01:00
Isaac	36b9fd3502	fix: use channel not message.channel	2023-03-28 23:08:58 +01:00
Isaac	59dec28804	feat: notify when staff are offline (closes #304)	2023-03-23 21:48:46 +00:00
Isaac	faf6edc463	feat: working hours (#304)	2023-03-17 21:45:53 +00:00
Isaac	daadb5fe85	fix: check roles for staff-only commands	2023-03-10 23:42:51 +00:00
Isaac	6133a3d59f	feat: update checker	2023-03-06 22:09:05 +00:00
Isaac	65eb2a3e86	feat: use long format for category time stats	2023-02-16 21:12:37 +00:00
Isaac	ced14ce36a	fix: response & resolution time stats	2023-02-10 23:32:44 +00:00
Isaac	a0ffbae36d	feat: make closed ticket DM more useful	2023-02-09 21:51:28 +00:00