Hessenuk/DiscordTickets
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fix: response & resolution time stats

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This commit is contained in:
Isaac 2023-02-10 23:32:44 +00:00
parent a953308532
commit ced14ce36a
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GPG Key ID: 0DE40AE37BBA5C33
5 changed files with 19 additions and 8 deletions
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14
src/lib/tickets/manager.js
View File

@ -406,9 +406,17 @@ module.exports = class TicketManager {
const statsCacheKey = `cache/category-stats/${categoryId}`;
let stats = await this.client.keyv.get(statsCacheKey);
if (!stats) {
const { tickets } = await this.client.prisma.category.findUnique({
select: { tickets: { where: { open: false } } },
where: { id: categoryId },
const tickets = await this.client.prisma.ticket.findMany({
select: {
closedAt: true,
createdAt: true,
firstResponseAt: true,
},
where: {
categoryId: category.id,
firstResponseAt: { not: null },
open: false,
},
});
stats = {
avgResolutionTime: ms(tickets.reduce((total, ticket) => total + (ticket.closedAt - ticket.createdAt), 0) ?? 1 / tickets.length),

3
src/listeners/client/ready.js
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@ -33,11 +33,12 @@ module.exports = class extends Listener {
if (!cached) {
const tickets = await client.prisma.ticket.findMany({
select: {
closedAt: true,
createdAt: true,
firstResponseAt: true,
},
});
const closedTickets = tickets.filter(t => t.closedAt);
const closedTickets = tickets.filter(t => t.firstResponseAt && t.closedAt);
cached = {
avgResolutionTime: ms(closedTickets.reduce((total, ticket) => total + (ticket.closedAt - ticket.createdAt), 0) ?? 1 / closedTickets.length),
avgResponseTime: ms(closedTickets.reduce((total, ticket) => total + (ticket.firstResponseAt - ticket.createdAt), 0) ?? 1 / closedTickets.length),

2
src/routes/api/admin/guilds/[guild]/categories/index.js
View File

@ -29,7 +29,7 @@ module.exports.get = fastify => ({
where: { id: req.params.guild },
});
categories = categories.map(c => {
const closedTickets = c.tickets.filter(t => t.closedAt);
const closedTickets = c.tickets.filter(t => t.firstResponseAt && t.closedAt);
c = {
...c,
stats: {

5
src/routes/api/admin/guilds/[guild]/index.js
View File

@ -23,12 +23,13 @@ module.exports.get = fastify => ({
});
const tickets = await client.prisma.ticket.findMany({
select: {
closedAt: true,
createdAt: true,
firstResponseAt: true,
},
where: { guildId: id },
});
const closedTickets = tickets.filter(t => t.closedAt);
const closedTickets = tickets.filter(t => t.firstResponseAt && t.closedAt);
cached = {
createdAt: settings.createdAt,
id: guild.id,
@ -46,7 +47,7 @@ module.exports.get = fastify => ({
tickets: tickets.length,
},
};
await client.keyv.set(cacheKey, cached, ms('5m'));
// await client.keyv.set(cacheKey, cached, ms('5m'));
}
return cached;

3
src/routes/api/client.js
View File

@ -10,11 +10,12 @@ module.exports.get = () => ({
if (!cached) {
const tickets = await client.prisma.ticket.findMany({
select: {
closedAt: true,
createdAt: true,
firstResponseAt: true,
},
});
const closedTickets = tickets.filter(t => t.closedAt);
const closedTickets = tickets.filter(t => t.firstResponseAt && t.closedAt);
const users = await client.prisma.user.findMany({ select: { messageCount: true } });
cached = {
avatar: client.user.avatarURL(),