151 Commits

Author	SHA1	Message	Date
Isaac	562e6b874d	fix: changelog URL	2023-05-31 21:20:18 +01:00
Isaac	fbc08c6cd0	fix: creating the first ticket in a new guild (closes #428) ... Previously required `sync`ing (or restarting) to avoid the ticket number error.	2023-05-31 15:11:41 +01:00
Isaac	6f36ef9204	fix: ticket close DM	2023-05-29 18:41:59 +01:00
Isaac	6f227f2f48	style: change banner text	2023-05-29 18:09:04 +01:00
Isaac	f69bc9a185	fix: inactivity warning spam	2023-05-27 21:11:03 +01:00
Isaac	c3620309bd	fix: remove footer from close request embed	2023-05-27 01:57:15 +01:00
Isaac	921bdfa447	fix(working hours): invalid timestamps with timezones (closes #417)	2023-05-26 16:11:31 +01:00
Isaac	f07e157642	fix: Infinity stats	2023-05-26 15:55:38 +01:00
Isaac	5b4f69ec9e	fix: NaN stats	2023-05-25 16:23:25 +01:00
Isaac	d1267360c8	fix: closing ticket with missing creator (closes #401)	2023-05-24 22:20:29 +01:00
Isaac	22b15d7fd7	refactor: ticket logs	2023-05-24 20:50:10 +01:00
Isaac	739efdcc3a	fix: guild selector not filtering guilds (closes #408)	2023-05-23 16:51:19 +01:00
Isaac	fa921fa5a6	fix: duplicated ticket numbers (fixes #418) ... Now there is a change that a number will be skipped (if there's an error), but that isn't a problem.	2023-05-23 16:31:53 +01:00
Isaac	a4696273ea	fix: ticket creation	2023-05-23 16:29:51 +01:00
Isaac	cf93f085ac	fix(stats): average response/resolution times	2023-05-06 00:06:39 +01:00
Isaac	36b9fd3502	fix: use channel not message.channel	2023-03-28 23:08:58 +01:00
Isaac	59dec28804	feat: notify when staff are offline (closes #304)	2023-03-23 21:48:46 +00:00
Isaac	faf6edc463	feat: working hours (#304)	2023-03-17 21:45:53 +00:00
Isaac	daadb5fe85	fix: check roles for staff-only commands	2023-03-10 23:42:51 +00:00
Isaac	6133a3d59f	feat: update checker	2023-03-06 22:09:05 +00:00
Isaac	65eb2a3e86	feat: use long format for category time stats	2023-02-16 21:12:37 +00:00
Isaac	ced14ce36a	fix: response & resolution time stats	2023-02-10 23:32:44 +00:00
Isaac	a0ffbae36d	feat: make closed ticket DM more useful	2023-02-09 21:51:28 +00:00
Isaac	5982754813	fix: decrypt referenced ticket's topic	2023-02-09 21:51:08 +00:00
Isaac	d7ae5c0c9e	fix: don't give useless #unknown-channel in ticket close logs	2023-02-09 17:39:53 +00:00
Isaac	0d1cb90e7e	fix: convert pinned messages Map Iterator to array	2023-02-09 17:39:22 +00:00
Isaac	630d3ff4bb	fix: set tickets as closed (fixes #382)	2023-02-09 17:38:46 +00:00
Isaac	bcf474cc1c	fix: use environment variables	2023-01-31 15:18:40 +00:00
Isaac	bb3179f28f	minor improvements	2023-01-30 17:10:02 +00:00
Isaac	5579362f26	feat: DM on close (fixes #338) ... A very basic message to notify the user of the ticket closure	2023-01-30 16:58:36 +00:00
Isaac	d1c3620fcd	fix: ticket closing	2023-01-30 15:56:41 +00:00
Isaac	a60c998605	fix: message logging	2023-01-30 12:49:15 +00:00
Isaac	2a8c1603f2	more on closing and feedback (WIP)	2023-01-13 22:25:19 +00:00
Isaac	8bf01aa520	feat: feedback, start of close requests	2023-01-13 20:48:37 +00:00
Isaac	d7e1b05586	perf: cache staff roles	2023-01-12 17:20:21 +00:00
Isaac	a10a1663a3	SelectMenu -> StringSelectMenu	2023-01-02 12:23:14 +00:00
Isaac	7c011fbf9d	Update dependencies	2023-01-02 12:21:37 +00:00
Isaac	e105f0c34c	update logger	2022-11-01 21:10:57 +00:00
Isaac	9f18958c75	feat: add /move command	2022-10-31 21:15:44 +00:00
Isaac	26ab229c97	feat: add target ID	2022-10-29 00:54:38 +01:00
Isaac	77216ba43d	feat: add ticket claiming	2022-10-29 00:33:19 +01:00
Isaac	30883032b7	fix(archives): role and member bug	2022-10-25 22:55:53 +01:00
Isaac	7812e62776	fix(logging): don't send empty changelogs ... The previous fix didn't work because `{}` is true, not false as expected.	2022-10-25 22:53:12 +01:00
Isaac	7864c8d544	fix(logging): don't send empty changelogs	2022-10-24 20:16:56 +01:00
Isaac	ecd23a150a	refactor: remove cryptr prefix	2022-10-24 17:44:07 +01:00
Isaac	bb4f872c41	Archive & log message updates/deletes	2022-10-18 17:25:45 +01:00
Isaac	83ab003db5	fix command options & types ... and start on closing	2022-10-11 21:24:09 +01:00
Isaac	4469aa4920	fix referencing messages	2022-10-11 20:12:40 +01:00
Isaac	f7b5031aab	Add message reference (for replies) to archives	2022-10-11 18:58:02 +01:00
Isaac	54506cf422	fix embeds	2022-10-11 18:49:39 +01:00