Hessenuk/DiscordTickets
Hessenuk/DiscordTickets
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fix: response & resolution time stats

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Isaac 2023-02-10 23:32:44 +00:00
parent a953308532
commit ced14ce36a
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5 changed files with 19 additions and 8 deletions
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14
src/lib/tickets/manager.js
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@ -406,9 +406,17 @@ module.exports = class TicketManager {
const statsCacheKey = `cache/category-stats/${categoryId}`; const statsCacheKey = `cache/category-stats/${categoryId}`;
let stats = await this.client.keyv.get(statsCacheKey); let stats = await this.client.keyv.get(statsCacheKey);
if (!stats) { if (!stats) {
const { tickets } = await this.client.prisma.category.findUnique({ const tickets = await this.client.prisma.ticket.findMany({
select: { tickets: { where: { open: false } } }, select: {
where: { id: categoryId }, closedAt: true,
createdAt: true,
firstResponseAt: true,
},
where: {
categoryId: category.id,
firstResponseAt: { not: null },
open: false,
},
}); });
stats = { stats = {
avgResolutionTime: ms(tickets.reduce((total, ticket) => total + (ticket.closedAt - ticket.createdAt), 0) ?? 1 / tickets.length), avgResolutionTime: ms(tickets.reduce((total, ticket) => total + (ticket.closedAt - ticket.createdAt), 0) ?? 1 / tickets.length),

3
src/listeners/client/ready.js
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@ -33,11 +33,12 @@ module.exports = class extends Listener {
if (!cached) { if (!cached) {
const tickets = await client.prisma.ticket.findMany({ const tickets = await client.prisma.ticket.findMany({
select: { select: {
closedAt: true,
createdAt: true, createdAt: true,
firstResponseAt: true, firstResponseAt: true,
}, },
}); });
const closedTickets = tickets.filter(t => t.closedAt); const closedTickets = tickets.filter(t => t.firstResponseAt && t.closedAt);
cached = { cached = {
avgResolutionTime: ms(closedTickets.reduce((total, ticket) => total + (ticket.closedAt - ticket.createdAt), 0) ?? 1 / closedTickets.length), avgResolutionTime: ms(closedTickets.reduce((total, ticket) => total + (ticket.closedAt - ticket.createdAt), 0) ?? 1 / closedTickets.length),
avgResponseTime: ms(closedTickets.reduce((total, ticket) => total + (ticket.firstResponseAt - ticket.createdAt), 0) ?? 1 / closedTickets.length), avgResponseTime: ms(closedTickets.reduce((total, ticket) => total + (ticket.firstResponseAt - ticket.createdAt), 0) ?? 1 / closedTickets.length),

2
src/routes/api/admin/guilds/[guild]/categories/index.js
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@ -29,7 +29,7 @@ module.exports.get = fastify => ({
where: { id: req.params.guild }, where: { id: req.params.guild },
}); });
categories = categories.map(c => { categories = categories.map(c => {
const closedTickets = c.tickets.filter(t => t.closedAt); const closedTickets = c.tickets.filter(t => t.firstResponseAt && t.closedAt);
c = { c = {
...c, ...c,
stats: { stats: {

5
src/routes/api/admin/guilds/[guild]/index.js
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@ -23,12 +23,13 @@ module.exports.get = fastify => ({
}); });
const tickets = await client.prisma.ticket.findMany({ const tickets = await client.prisma.ticket.findMany({
select: { select: {
closedAt: true,
createdAt: true, createdAt: true,
firstResponseAt: true, firstResponseAt: true,
}, },
where: { guildId: id }, where: { guildId: id },
}); });
const closedTickets = tickets.filter(t => t.closedAt); const closedTickets = tickets.filter(t => t.firstResponseAt && t.closedAt);
cached = { cached = {
createdAt: settings.createdAt, createdAt: settings.createdAt,
id: guild.id, id: guild.id,
@ -46,7 +47,7 @@ module.exports.get = fastify => ({
tickets: tickets.length, tickets: tickets.length,
}, },
}; };
await client.keyv.set(cacheKey, cached, ms('5m')); // await client.keyv.set(cacheKey, cached, ms('5m'));
} }
return cached; return cached;

3
src/routes/api/client.js
View File

@ -10,11 +10,12 @@ module.exports.get = () => ({
if (!cached) { if (!cached) {
const tickets = await client.prisma.ticket.findMany({ const tickets = await client.prisma.ticket.findMany({
select: { select: {
closedAt: true,
createdAt: true, createdAt: true,
firstResponseAt: true, firstResponseAt: true,
}, },
}); });
const closedTickets = tickets.filter(t => t.closedAt); const closedTickets = tickets.filter(t => t.firstResponseAt && t.closedAt);
const users = await client.prisma.user.findMany({ select: { messageCount: true } }); const users = await client.prisma.user.findMany({ select: { messageCount: true } });
cached = { cached = {
avatar: client.user.avatarURL(), avatar: client.user.avatarURL(),