almost done....

.gitignore

@@ -1,6 +1,7 @@
 logs/
 node_modules/
-user/.env
+user/dev.env
+user/dev.config.js
 user/storage.db
 user/transcripts/text/*.txt
 user/transcripts/raw/*.log

src/commands/add.js

@@ -7,7 +7,7 @@
  */
 
 const { MessageEmbed } = require('discord.js');
-const config = require('../../user/config.js');
+const config = require('../../user/' + require('../').config);
 const ChildLogger = require('leekslazylogger').ChildLogger;
 const log = new ChildLogger();
 
@@ -53,7 +53,7 @@ module.exports = {
 			}
 		}
 
-		if(message.author.id !== ticket.get('creator') && !message.member.roles.cache.has(config.staff_role))
+		if(message.author.id !== ticket.creator && !message.member.roles.cache.has(config.staff_role))
 			return message.channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
@@ -106,7 +106,7 @@ module.exports = {
 					.setColor(config.colour)
 					.setAuthor(member.user.username, member.user.displayAvatarURL())
 					.setTitle(':white_check_mark: **Member added**')
-					.setDescription(`${member} has been added to <#${ticket.get('channel')}>`)
+					.setDescription(`${member} has been added to <#${ticket.channel}>`)
 					.setFooter(guild.name, guild.iconURL())
 			);
 			

src/commands/close.js

@@ -9,7 +9,7 @@
 const ChildLogger = require('leekslazylogger').ChildLogger;
 const log = new ChildLogger();
 const { MessageEmbed } = require('discord.js');
-const config = require('../../user/config');
+const config = require('../../user/' + require('../').config);
 const fs = require('fs');
 const archive = require('../modules/archive');
 
@@ -59,10 +59,10 @@ module.exports = {
 				notTicket
 					.setTitle(':x: **Channel is not a ticket**')
 					.setDescription(`${channel} is not a ticket channel.`);
-				return channel.send(notTicket);
+				return message.channel.send(notTicket);
 			}
 
-			if (message.author.id !== ticket.get('creator') && !message.member.roles.cache.has(config.staff_role))
+			if (message.author.id !== ticket.creator && !message.member.roles.cache.has(config.staff_role))
 				return channel.send(
 					new MessageEmbed()
 						.setColor(config.err_colour)
@@ -78,7 +78,7 @@ module.exports = {
 		let success;
 		let pre = fs.existsSync(`user/transcripts/text/${channel.id}.txt`) ||
 			fs.existsSync(`user/transcripts/raw/${channel.id}.log`) ?
-			`You will be able to view an archived version later with \`${config.prefix}transcript ${ticket.get('id')}\`` :
+			`You will be able to view an archived version later with \`${config.prefix}transcript ${ticket.id}\`` :
 			'';
 
 		let confirm = await message.channel.send(
@@ -118,23 +118,8 @@ module.exports = {
 					.setFooter(guild.name, guild.iconURL())
 			);
 
-			success = true;
-			ticket.update({
-				open: false
-			}, {
-				where: {
-					channel: channel.id
-				}
-			});
-			setTimeout(() => {
-				channel.delete();
-				if (channel.id !== message.channel.id)
-					message.delete()
-						.then(() => confirm.delete());
-			}, 15000);
-
 			if (config.transcripts.text.enabled || config.transcripts.web.enabled) {
-				let u = await client.users.fetch(ticket.get('creator'));
+				let u = await client.users.fetch(ticket.creator);
 
 				if (u) {
 					let dm;
@@ -145,51 +130,55 @@ module.exports = {
 					}
 					
 
-					await dm.send(
+					let res = {};
-						new MessageEmbed()
+					const embed = new MessageEmbed()
-							.setColor(config.colour)
+						.setColor(config.colour)
-							.setAuthor(message.author.username, message.author.displayAvatarURL())
+						.setAuthor(message.author.username, message.author.displayAvatarURL())
-							.setTitle(`**Ticket ${ticket.id} closed**`)
+						.setTitle(`Ticket ${ticket.id}`)
-							.setDescription('Your ticket has been closed.')
+						.setFooter(guild.name, guild.iconURL());
-							.setFooter(guild.name, guild.iconURL())
-					);
-
-					if (config.transcripts.text.enabled && fs.existsSync(`user/transcripts/text/${channel.id}.txt`)) {
-						try {
-							await dm.send('A basic text transcript of the ticket channel is attached:', {
-								files: [
-									`user/transcripts/text/${channel.id}.txt`
-								]
-							});
-						} catch (e) {
-							log.warn(`Failed to send text transcript to ${u.tag}`);
-						}
 
+					if (fs.existsSync(`user/transcripts/text/${ticket.get('channel')}.txt`)) {
+						embed.addField('Text transcript', 'See attachment');
+						res.files = [
+							{
+								attachment: `user/transcripts/text/${ticket.get('channel')}.txt`,
+								name: `ticket-${ticket.id}-${ticket.get('channel')}.txt`
+							}
+						];
 					}
 
-					if (config.transcripts.web.enabled) {
+					if (fs.existsSync(`user/transcripts/raw/${ticket.get('channel')}.log`))
-						try {
+						embed.addField('Web archive', `${await archive.export(Ticket, channel)}`);
-							let url = await archive.export(client, channel);
 
-							await dm.send(
+					if (embed.fields.length < 1)
-								new MessageEmbed()
+						embed.setDescription(`No text transcripts or archive data exists for ticket ${ticket.id}`);
-									.setColor(config.colour)
-									.setAuthor(message.author.username, message.author.displayAvatarURL())
-									.setTitle(`**Ticket ${ticket.id} web archive**`)
-									.setDescription(`You can view an archive of your ticket channel [here](${url})`)
-									.setFooter(guild.name, guild.iconURL())
-							);
-						} catch (e) {
-							log.warn(`Failed to send archive URL to ${u.tag}`);
-							log.warn(e);
-						}
 
-					}
+					res.embed = embed;
+
+					dm.send(res).then();
 				}
 			}
 
 
-			log.info(`${message.author.tag} closed a ticket (#ticket-${ticket.get('id')})`);
+			// update database
+			success = true;
+			ticket.update({
+				open: false
+			}, {
+				where: {
+					channel: channel.id
+				}
+			});
+
+			// delete messages and channel
+			setTimeout(() => {
+				channel.delete();
+				if (channel.id !== message.channel.id)
+					message.delete()
+						.then(() => confirm.delete());
+			}, 5000);
+
+			log.info(`${message.author.tag} closed a ticket (#ticket-${ticket.id})`);
 
 			if (config.logs.discord.enabled)
 				client.channels.cache.get(config.logs.discord.channel).send(
@@ -197,7 +186,7 @@ module.exports = {
 						.setColor(config.colour)
 						.setAuthor(message.author.username, message.author.displayAvatarURL())
 						.setTitle('Ticket closed')
-						.addField('Creator', `<@${ticket.get('creator')}>`, true)
+						.addField('Creator', `<@${ticket.creator}>`, true)
 						.addField('Closed by', message.author, true)
 						.setFooter(guild.name, guild.iconURL())
 						.setTimestamp()

src/commands/help.js

@@ -9,7 +9,7 @@
 const ChildLogger = require('leekslazylogger').ChildLogger;
 const log = new ChildLogger();
 const { MessageEmbed } = require('discord.js');
-const config = require('../../user/config');
+const config = require('../../user/' + require('../').config);
 
 module.exports = {
 	name: 'help',

src/commands/new.js

@@ -10,7 +10,7 @@ const ChildLogger = require('leekslazylogger').ChildLogger;
 const log = new ChildLogger();
 const { MessageEmbed } = require('discord.js');
 const fs = require('fs');
-const config = require('../../user/config');
+const config = require('../../user/' + require('../').config);
 
 module.exports = {
 	name: 'new',

src/commands/panel.js

@@ -9,7 +9,7 @@
 const ChildLogger = require('leekslazylogger').ChildLogger;
 const log = new ChildLogger();
 const { MessageEmbed } = require('discord.js');
-const config = require('../../user/config');
+const config = require('../../user/' + require('../').config);
 
 module.exports = {
 	name: 'panel',

src/commands/remove.js

@@ -7,7 +7,7 @@
  */
 
 const { MessageEmbed } = require('discord.js');
-const config = require('../../user/config.js');
+const config = require('../../user/' + require('../').config);
 const ChildLogger = require('leekslazylogger').ChildLogger;
 const log = new ChildLogger();
 
@@ -53,7 +53,7 @@ module.exports = {
 			}
 		}
 
-		if(message.author.id !== ticket.get('creator') && !message.member.roles.cache.has(config.staff_role))
+		if(message.author.id !== ticket.creator && !message.member.roles.cache.has(config.staff_role))
 			return message.channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
@@ -106,7 +106,7 @@ module.exports = {
 					.setColor(config.colour)
 					.setAuthor(member.user.username, member.user.displayAvatarURL())
 					.setTitle(':white_check_mark: **Member removed**')
-					.setDescription(`${member} has been removed from <#${ticket.get('channel')}>`)
+					.setDescription(`${member} has been removed from <#${ticket.channel}>`)
 					.setFooter(guild.name, guild.iconURL())
 			);
 			

src/commands/stats.js

@@ -9,7 +9,7 @@
 const ChildLogger = require('leekslazylogger').ChildLogger;
 const log = new ChildLogger();
 const { MessageEmbed } = require('discord.js');
-const config = require('../../user/config');
+const config = require('../../user/' + require('../').config);
 
 module.exports = {
 	name: 'stats',

src/commands/tickets.js

@@ -8,7 +8,7 @@
 
 const { MessageEmbed } = require('discord.js');
 const fs = require('fs');
-const config = require('../../user/config');
+const config = require('../../user/' + require('../').config);
 
 module.exports = {
 	name: 'tickets',
@@ -93,23 +93,26 @@ module.exports = {
 			let transcript = '';
 			let c = closedTickets.rows[t].channel;
 			if(fs.existsSync(`user/transcripts/text/${c}.txt`) || fs.existsSync(`user/transcripts/raw/${c}.log`))
-				transcript = `\n> Type \`${config.prefix}transcript ${closedTickets.rows[t].id}\` to download text transcript.`;
+				transcript = `\n> Type \`${config.prefix}transcript ${closedTickets.rows[t].id}\` to view.`;
 
-			closed.push(`> #${closedTickets.rows[t].id}: \`${desc}${desc.length > 20 ? '...' : ''}\`${transcript}`);
+			closed.push(`> **#${closedTickets.rows[t].id}**: \`${desc}${desc.length > 20 ? '...' : ''}\`${transcript}`);
 		
 		}
 		let pre = context === 'self' ? 'You have' : user.username + ' has';
 		embed.addField('Open tickets', openTickets.count === 0 ? `${pre} no open tickets.` : open.join('\n\n'), false);
 		embed.addField('Closed tickets', closedTickets.count === 0 ? `${pre} no old tickets` : closed.join('\n\n'), false);
 			
-		let m = await message.channel.send(embed);
+		message.delete({timeout: 15000});
-
-		return setTimeout(async () => {
-			await message.delete();
-			await m.delete();
-		}, 60000);
-		
 
+		let channel;
+		try {
+			channel = message.author.dmChannel || await message.author.createDM();
+			message.channel.send('Sent to DM').then(msg => msg.delete({timeout: 15000}));
+		} catch (e) {
+			channel = message.channel;
+		}
 
+		let m = await channel.send(embed);
+		m.delete({timeout: 60000});
 	},
 };

src/commands/topic.js

@@ -6,10 +6,8 @@
  * 
  */
 
-const ChildLogger = require('leekslazylogger').ChildLogger;
-const log = new ChildLogger();
 const { MessageEmbed } = require('discord.js');
-const config = require('../../user/config');
+const config = require('../../user/' + require('../').config);
 
 module.exports = {
 	name: 'topic',
@@ -17,8 +15,59 @@ module.exports = {
 	usage: '<topic>',
 	aliases: ['edit'],
 	example: 'topic need help error',
-	args: false,
+	args: true,
 	async execute(client, message, args, Ticket) {
 
+		const guild = client.guilds.cache.get(config.guild);
+
+		let ticket = await Ticket.findOne({
+			where: {
+				channel: message.channel.id
+			}
+		});
+
+		if (!ticket)
+			return message.channel.send(
+				new MessageEmbed()
+					.setColor(config.err_colour)
+					.setAuthor(message.author.username, message.author.displayAvatarURL())
+					.setTitle(':x: **This isn\'t a ticket channel**')
+					.setDescription('Use this command in the ticket channel you want to close, or mention the channel.')
+					.addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`)
+					.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
+					.setFooter(guild.name, guild.iconURL())
+			);
+
+
+		let topic = args.join(' ');
+		if (topic.length > 256)
+			return message.channel.send(
+				new MessageEmbed()
+					.setColor(config.err_colour)
+					.setAuthor(message.author.username, message.author.displayAvatarURL())
+					.setTitle(':x: **Description too long**')
+					.setDescription('Please limit your ticket topic to less than 256 characters. A short sentence will do.')
+					.setFooter(guild.name, guild.iconURL())
+			);	
+
+		message.channel.setTopic(`<@${ticket.creator}> | ` + topic);
+			
+		Ticket.update({
+			topic: topic
+		}, {
+			where: {
+				channel: message.channel.id
+			}
+		});
+
+
+		message.channel.send(
+			new MessageEmbed()
+				.setColor(config.colour)
+				.setAuthor(message.author.username, message.author.displayAvatarURL())
+				.setTitle(':white_check_mark: **Ticket updated**')
+				.setDescription('The topic has been changed.')
+				.setFooter(client.user.username, client.user.avatarURL())
+		);
 	}
 };

src/commands/transcript.js

@@ -6,10 +6,11 @@
  * 
  */
 
-const ChildLogger = require('leekslazylogger').ChildLogger;
+const fs = require('fs');
-const log = new ChildLogger();
+const {
-const { MessageEmbed } = require('discord.js');
+	MessageEmbed
-const config = require('../../user/config');
+} = require('discord.js');
+const config = require('../../user/' + require('../').config);
 
 module.exports = {
 	name: 'transcript',
@@ -17,11 +18,77 @@ module.exports = {
 	usage: '<ticket-id>',
 	aliases: ['archive', 'download'],
 	example: 'transcript 57',
-	args: false,
+	args: true,
 	async execute(client, message, args, Ticket) {
-		/** 
+
-		 * @TODO TRY TO SEND ATTACHMENT TO DM
+		const guild = client.guilds.cache.get(config.guild);
-		 * @TODO ONLY ALLOW CREATOR AND STAFF TO RUN CMD
+		const id = args[0];
-		 */
+
+		let ticket = await Ticket.findOne({
+			where: {
+				id: id,
+				open: false
+			}
+		});
+
+
+		if (!ticket)
+			return message.channel.send(
+				new MessageEmbed()
+					.setColor(config.err_colour)
+					.setAuthor(message.author.username, message.author.displayAvatarURL())
+					.setTitle(':x: **Unknown ticket**')
+					.setDescription('Couldn\'t find a closed ticket with that ID')
+					.setFooter(guild.name, guild.iconURL())
+			);
+
+		if (message.author.id !== ticket.creator && !message.member.roles.cache.has(config.staff_role))
+			return message.channel.send(
+				new MessageEmbed()
+					.setColor(config.err_colour)
+					.setAuthor(message.author.username, message.author.displayAvatarURL())
+					.setTitle(':x: **No permission**')
+					.setDescription(`You don't have permission to view ticket ${id} as it does not belong to you and you are not staff.`)
+					.setFooter(guild.name, guild.iconURL())
+			);
+		let res = {};
+		const embed = new MessageEmbed()
+			.setColor(config.colour)
+			.setAuthor(message.author.username, message.author.displayAvatarURL())
+			.setTitle(`Ticket ${id}`)
+			.setFooter(guild.name + ' | This message will be deleted in 15 seconds', guild.iconURL());
+
+		if (fs.existsSync(`user/transcripts/text/${ticket.channel}.txt`)) {
+			embed.addField('Text transcript', 'See attachment');
+			res.files = [
+				{
+					attachment: `user/transcripts/text/${ticket.channel}.txt`,
+					name: `ticket-${id}-${ticket.channel}.txt`
+				}
+			];
+		}
+			
+
+		const BASE_URL = config.transcripts.web.server;
+		if (fs.existsSync(`user/transcripts/raw/${ticket.channel}.log`))
+			embed.addField('Web archive', `${BASE_URL}/${ticket.creator}/${ticket.channel}`);
+
+		if (embed.fields.length < 1)
+			embed.setDescription(`No text transcripts or archive data exists for ticket ${id}`);
+
+		res.embed = embed;
+
+		let channel;
+		try {
+			channel = message.author.dmChannel || await message.author.createDM();
+		} catch (e) {
+			channel = message.channel;
+		}
+			
+		channel.send(res).then(m => {
+			if (channel.id === message.channel.id)
+				m.delete({timeout: 15000});
+		});
+		message.delete({timeout: 1500});
 	}
 };

src/events/message.js

@@ -9,7 +9,7 @@
 const { Collection, MessageEmbed } = require('discord.js');
 const ChildLogger = require('leekslazylogger').ChildLogger;
 const log = new ChildLogger();
-const config = require('../../user/config');
+const config = require('../../user/' + require('../').config);
 const archive = require('../modules/archive');
 
 module.exports = {
@@ -32,7 +32,7 @@ Type \`${config.prefix}new\` on the server to create a new ticket.`);
 		
 		let ticket = await Ticket.findOne({ where: { channel: message.channel.id } });
 		if(ticket) 
-			archive.add(client, message); // add message to archive
+			archive.add(message); // add message to archive
 
 		if (message.author.bot || message.author.id === client.user.id) return; // goodbye bots
 

src/events/messageDelete.js

@@ -6,12 +6,10 @@
  * 
  */
 
-const Discord = require('discord.js');
 const ChildLogger = require('leekslazylogger').ChildLogger;
 const log = new ChildLogger();
-const config = require('../../user/config');
+const config = require('../../user/' + require('../').config);
 const fs = require('fs');
-const dtf = require('@eartharoid/dtf');
 
 module.exports = {
 	event: 'messageDelete',
@@ -23,7 +21,8 @@ module.exports = {
 			try {
 				await message.fetch();
 			} catch (err) {
-				log.error(err);
+				log.warn('Failed to fetch deleted messaged');
+				log.error(err.message);
 				return;
 			}
 

src/events/messageReactionAdd.js

@@ -9,7 +9,7 @@
 const ChildLogger = require('leekslazylogger').ChildLogger;
 const log = new ChildLogger();
 const { MessageEmbed } = require('discord.js');
-const config = require('../../user/config');
+const config = require('../../user/' + require('../').config);
 const fs = require('fs');
 
 module.exports = {
@@ -104,7 +104,7 @@ module.exports = {
 			topic: topic
 		});
 
-		let name = 'ticket-' + ticket.get('id');
+		let name = 'ticket-' + ticket.id;
 
 		channel.guild.channels.create(name, {
 			type: 'text',

src/events/messageUpdate.js

@@ -9,7 +9,7 @@
 const Discord = require('discord.js');
 const ChildLogger = require('leekslazylogger').ChildLogger;
 const log = new ChildLogger();
-const config = require('../../user/config');
+const config = require('../../user/' + require('../').config);
 const fs = require('fs');
 const dtf = require('@eartharoid/dtf');
 

src/events/ready.js

@@ -8,11 +8,11 @@
 
 const ChildLogger = require('leekslazylogger').ChildLogger;
 const log = new ChildLogger();
-const config = require('../../user/config');
+const config = require('../../user/' + require('../').config);
 
 module.exports = {
 	event: 'ready',
-	execute(client, [e], {Ticket, Setting}) {
+	execute(client) {
 
 		log.success(`Authenticated as ${client.user.tag}`);
 			

src/index.js

@@ -5,11 +5,17 @@
  *  @license GNU-GPLv3
  * 
  */
-
-require('dotenv').config({path: 'user/.env'});
-const Discord = require('discord.js');
 const fs = require('fs');
-const leeks = require('leeks.js');
+const path = require('path');
+
+let dev = fs.existsSync('user/dev.env') && fs.existsSync('user/dev.config.js');
+
+require('dotenv').config({path: path.join('user/', dev ? 'dev.env' : '.env')});
+
+module.exports.config = dev ? 'dev.config.js' : 'config.js';
+const config = require(path.join('../user/', module.exports.config));
+
+const Discord = require('discord.js');
 const client = new Discord.Client({
 	autoReconnect: true,
 	partials: ['MESSAGE', 'CHANNEL', 'REACTION'],
@@ -18,9 +24,10 @@ client.events = new Discord.Collection();
 client.commands = new Discord.Collection();
 client.cooldowns = new Discord.Collection();
 const utils = require('./modules/utils');
+const leeks = require('leeks.js');
+
 require('./modules/banner')(leeks); // big coloured text thing
 
-const config = require('../user/config');
 const Logger = require('leekslazylogger');
 const log = new Logger({
 	name: config.name,
@@ -28,6 +35,7 @@ const log = new Logger({
 	maxAge: config.logs.files.keep_for,
 	debug: config.debug
 });
+
 log.multi(log); // required to allow other files to access the logger
 
 require('./modules/updater')(); // check for updates

src/modules/archive.js

@@ -11,9 +11,9 @@ const log = new ChildLogger();
 const lineReader = require('line-reader');
 const fs = require('fs');
 const dtf = require('@eartharoid/dtf');
-const config = require('../../user/config');
+const config = require('../../user/' + require('../').config);
 
-module.exports.add = (client, message) => {
+module.exports.add = (message) => {
 
 	if(message.type !== 'DEFAULT') return;
 
@@ -92,7 +92,13 @@ module.exports.add = (client, message) => {
 	}
 };
 
-module.exports.export = (client, channel) => new Promise((resolve, reject) => {	
+module.exports.export = (Ticket, channel) => new Promise((resolve, reject) => {	
+
+	let ticket = (async () => await Ticket.findOne({
+		where: {
+			channel: channel.id
+		}
+	}))();
 
 	let raw = `user/transcripts/raw/${channel.id}.log`,
 		json = `user/transcripts/raw/entities/${channel.id}.json`;
@@ -102,6 +108,14 @@ module.exports.export = (client, channel) => new Promise((resolve, reject) => {
 		
 	let data = JSON.parse(fs.readFileSync(json));
 	
+	data.ticket = {
+		id: ticket.id,
+		name: channel.name,
+		creator: ticket.creator,
+		channel: channel.id,
+		topic: channel.topic
+	};
+
 	data.messages = [];
 
 	lineReader.eachLine(raw, line => {
@@ -115,8 +129,12 @@ module.exports.export = (client, channel) => new Promise((resolve, reject) => {
 			data.messages[index] = message;
 	}, () => {
 		// fs.writeFileSync('user/data.json', JSON.stringify(data)); // FOR TESTING
-		// post(data).then()
+		
-		// delete raw .json and .log
+		/**
+		 * @todo post(data).then()
+		 * @todo if 200 OK delete raw .json and .log
+		 */
+
 		resolve(config.transcripts.web.server); // json.url
 	});	
 });

src/modules/updater.js

@@ -8,9 +8,8 @@
 
 const ChildLogger = require('leekslazylogger').ChildLogger;
 const log = new ChildLogger();
-const leeks = require('leeks.js');
 const fetch = require('node-fetch');
-const config = require('../../user/config');
+const config = require('../../user/' + require('../').config);
 let {version} = require('../../package.json');
 version = 'v' + version;
 const boxen = require('boxen');

user/config.js

@@ -29,24 +29,24 @@
 module.exports = {
 	prefix: '-',
 	name: 'DiscordTickets',
-	activities: ['-new', 'with tickets', 'for new tickets'], /** @INFO " | {PRE}help" */
+	activities: ['-new', 'with tickets', 'for new tickets'],
-	activity_types: ['PLAYING', 'PLAYING', 'WATCHING'], /** @INFO paired */
+	activity_types: ['PLAYING', 'PLAYING', 'WATCHING'],
 	colour: '#009999',
 	err_colour: '#E74C3C',
 	cooldown: 3,
 
-	guild: '451745464480432129', // ID of your guild
+	guild: '', // ID of your guild
-	staff_role: '451745586564169728', // ID of your Support Team role
+	staff_role: '', // ID of your Support Team role
 
 	tickets: {
-		category: '620272351988285480', // ID of your tickets category
+		category: '', // ID of your tickets category
 		send_img: true,
-		ping: 'here', /** @INFO here, everyone, staff, false */
+		ping: 'here',
 		text: `Hello there, {{ tag }}!
 		A member of staff will assist you shortly.
-		In the mean time, please describe your issue in as much detail as possible! :)`, // {{ name }} and {{ tag }}
+		In the mean time, please describe your issue in as much detail as possible! :)`,
 		pin: false,
-		max: 3 /** @INFO OPEN */
+		max: 3
 	},
 
 	transcripts: {
@@ -55,8 +55,8 @@ module.exports = {
 			keep_for: 90,
 		},
 		web: {
-			enabled: true,
+			enabled: false,
-			server: 'https://tickets.example.com', // WITHOUT! trailing /
+			server: 'https://tickets.example.com',
 		}
 	},
 
@@ -76,11 +76,11 @@ module.exports = {
 			keep_for: 7
 		},
 		discord: {
-			enabled: true,
+			enabled: false,
-			channel: '573957980152791080' // ID of your log channel
+			channel: '' // ID of your log channel
 		}
 	},
 	
 	debug: false,
-	updater: false  /** @INFO ENABLE BY DEFAULT */
+	updater: true
 };