Discord Tickets is a Discord bot for creating and managing ticket channels. It is a free and open-source alternative to the paid "premium" and "white-label" plans of popular ticketing bots, such as [Ticket Tool](https://tickettool.xyz/), [TicketsBot](https://ticketsbot.net/), [Tickety](https://tickety.net/), [Helper.gg](https://helper.gg/), [Helper](https://helper.wtf), and others.
Discord Tickets is feature-rich and much more customisable than many of the bots mentioned above. As it is intended for self-hosting, the bot can have your community/company's logo, for free.
- [Submit a feature request](https://github.com/discord-tickets/.github/blob/main//CONTRIBUTING.md#submitting-a-feature-request) if you think many other users would benefit from it
Some messages can be configured for each server and for each ticket category. Every other message is set in the locale files, making it relatively easy to override the default messages.
You can also configure the functionality of the bot to your liking and add commands with plugins.
If the bot hasn't already been translated to your (community's) language, you can [translate](https://github.com/discord-tickets/.github/blob/main//CONTRIBUTING.md#translating) it yourself.
**\[COMING SOON\] :** Add the official [Discord Tickets Portal](https://github.com/discord-tickets/portal) plugin for an instant ticket archives website.
Discord Tickets uses [Sequelize](https://github.com/sequelize/sequelize) to allow you to choose from SQLite, MySQL, MariaDB, PostgreSQL, or MSSQL for your database, with very little setup.
If you choose SQLite, which is the default as it is the easiest, you don't need to do anything! If you choose to use another database (recommended), you only need to install the package(s) with NPM and create the database. All of the database tables are created automatically, regardless of which database type you use.
| Recommended if you have a host and you've done this before. | Recommended if you have no idea what you're doing. | Try out the bot. Not recommended for production use. |
| [Go to the docs »](https://discordtickets.app/installation) | [Learn more »](https://discordtickets.app/hosting) | [Add to Discord »](https://discord.com/oauth2/authorize?permissions=8&scope=applications.commands%20bot&client_id=475371285531066368) |
If the [documentation](https://discordtickets.app) leaves you with questions, you can ask for help in the [discussions](https://github.com/discord-tickets/bot/discussions/categories/support-q-a) or join the support server on Discord.
[](https://go.eartharoid.me/discord)
For contributing instructions, or to find out all of the ways you can contribute, read [CONTRIBUTING.md](https://github.com/discord-tickets/.github/blob/main//CONTRIBUTING.md). All contributions are welcome and encouraged, but please [read the information](https://github.com/discord-tickets/.github/blob/main//CONTRIBUTING.md) given before doing so.
*Does your community or company use Discord Tickets? [Sponsor the project](https://github.com/discord-tickets/bot/?sponsor=1) to get your logo shown here.*
**These awesome people and communities sponsor Discord Tickets:**
