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The most popular open-source and self-hosted ticket management bot for Discord - a free alternative to the premium and white-label plans of other popular ticketing bots.

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README.md

DiscordTickets

DiscordTickets is a Discord bot for managing support ticket channels, to allow you and your team to provide better and quicker assistance to your members/customers. It is a free, open-source, and self-hosted alternative to Ticket Tool and TicketsBot premium/whitelabel plans.

Features

Highly customisable
Ticket "panel" / "widget" (react to embed to create ticket)
Simple commands
Supports multiple databases: SQLite (easy, default), MySQL (recommend) storage, MariaDB, PostgresSQL and Microsoft SQL Server
Most (all of the best) features of the premium bots, for free
Self-hosted with your bot application, your logo and guild name
Optional express.js server for web archives: DiscordTickets-Portal

Screenshot

The mention and embed text are customisable. The images is randomly selected and can be changed or disabled.

Instructions

For installation, configuration, usage, and other information, go to the wiki.

Support

Go to the wiki, or ask for help in #support on Discord.