mirror of
https://github.com/Hessenuk/DiscordTickets.git
synced 2025-04-07 13:31:51 +03:00
309 lines
9.1 KiB
JavaScript
309 lines
9.1 KiB
JavaScript
const EventEmitter = require('events');
|
|
const TicketArchives = require('./archives');
|
|
const { MessageEmbed } = require('discord.js');
|
|
const { footer } = require('../../utils/discord');
|
|
|
|
/** Manages tickets */
|
|
module.exports = class TicketManager extends EventEmitter {
|
|
/**
|
|
* Create a TicketManager instance
|
|
* @param {import('../..').Bot} client
|
|
*/
|
|
constructor(client) {
|
|
super();
|
|
|
|
/** The Discord Client */
|
|
this.client = client;
|
|
|
|
this.setMaxListeners(this.client.config.max_listeners);
|
|
|
|
this.archives = new TicketArchives(this.client);
|
|
}
|
|
|
|
/**
|
|
* Create a new ticket
|
|
* @param {string} guild_id - ID of the guild to create the ticket in
|
|
* @param {string} creator_id - ID of the ticket creator (user)
|
|
* @param {string} category_id - ID of the ticket category
|
|
* @param {string} [topic] - The ticket topic
|
|
*/
|
|
async create(guild_id, creator_id, category_id, topic) {
|
|
if (!topic) topic = '';
|
|
|
|
const cat_row = await this.client.db.models.Category.findOne({
|
|
where: {
|
|
id: category_id
|
|
}
|
|
});
|
|
|
|
if (!cat_row)
|
|
throw new Error('Ticket category does not exist');
|
|
|
|
const cat_channel = await this.client.channels.fetch(category_id);
|
|
|
|
if (cat_channel.children.size >= 50)
|
|
throw new Error('Ticket category has reached child channel limit (50)');
|
|
|
|
const number = (await this.client.db.models.Ticket.count({
|
|
where: {
|
|
guild: guild_id
|
|
}
|
|
})) + 1;
|
|
|
|
const guild = this.client.guilds.cache.get(guild_id);
|
|
const member = await guild.members.fetch(creator_id);
|
|
const name = cat_row.name_format
|
|
.replace(/{+\s?(user)?name\s?}+/gi, member.displayName)
|
|
.replace(/{+\s?num(ber)?\s?}+/gi, number);
|
|
|
|
const t_channel = await guild.channels.create(name, {
|
|
type: 'text',
|
|
topic: `${member}${topic.length > 0 ? ` | ${topic}` : ''}`,
|
|
parent: category_id,
|
|
reason: `${member.user.tag} requested a new ticket channel`
|
|
});
|
|
|
|
t_channel.updateOverwrite(creator_id, {
|
|
VIEW_CHANNEL: true,
|
|
READ_MESSAGE_HISTORY: true,
|
|
SEND_MESSAGES: true,
|
|
ATTACH_FILES: true
|
|
}, `Ticket channel created by ${member.user.tag}`);
|
|
|
|
const t_row = await this.client.db.models.Ticket.create({
|
|
id: t_channel.id,
|
|
number,
|
|
guild: guild_id,
|
|
category: category_id,
|
|
creator: creator_id,
|
|
topic: topic.length === 0 ? null : this.client.cryptr.encrypt(topic)
|
|
});
|
|
|
|
(async () => {
|
|
const settings = await guild.settings;
|
|
const i18n = this.client.i18n.getLocale(settings.locale);
|
|
|
|
topic = t_row.topic
|
|
? this.client.cryptr.decrypt(t_row.topic)
|
|
: '';
|
|
|
|
if (cat_row.ping instanceof Array && cat_row.ping.length > 0) {
|
|
const mentions = cat_row.ping.map(id => id === 'everyone'
|
|
? '@everyone'
|
|
: id === 'here'
|
|
? '@here'
|
|
: `<@&${id}>`);
|
|
|
|
await t_channel.send(mentions.join(', '));
|
|
}
|
|
|
|
if (cat_row.image) {
|
|
await t_channel.send(cat_row.image);
|
|
}
|
|
|
|
const description = cat_row.opening_message
|
|
.replace(/{+\s?(user)?name\s?}+/gi, member.displayName)
|
|
.replace(/{+\s?(tag|ping|mention)?\s?}+/gi, member.user.toString());
|
|
const embed = new MessageEmbed()
|
|
.setColor(settings.colour)
|
|
.setAuthor(member.user.username, member.user.displayAvatarURL())
|
|
.setDescription(description)
|
|
.setFooter(settings.footer, guild.iconURL());
|
|
|
|
if (topic) embed.addField(i18n('ticket.opening_message.fields.topic'), topic);
|
|
|
|
const sent = await t_channel.send(member.user.toString(), embed);
|
|
await sent.pin({ reason: 'Ticket opening message' });
|
|
|
|
await t_row.update({
|
|
opening_message: sent.id
|
|
});
|
|
|
|
const pinned = t_channel.messages.cache.last();
|
|
|
|
if (pinned.system) {
|
|
pinned
|
|
.delete({ reason: 'Cleaning up system message' })
|
|
.catch(() => this.client.log.warn('Failed to delete system pin message'));
|
|
}
|
|
|
|
if (cat_row.claiming) {
|
|
await sent.react('🙌');
|
|
}
|
|
|
|
let questions;
|
|
if (cat_row.opening_questions) {
|
|
questions = cat_row.opening_questions
|
|
.map((q, index) => `**${index + 1}.** ${q}`)
|
|
.join('\n\n');
|
|
}
|
|
|
|
if (cat_row.require_topic && topic.length === 0) {
|
|
const collector_message = await t_channel.send(
|
|
new MessageEmbed()
|
|
.setColor(settings.colour)
|
|
.setTitle('⚠️ ' + i18n('commands.new.request_topic.title'))
|
|
.setDescription(i18n('commands.new.request_topic.description'))
|
|
.setFooter(footer(settings.footer, i18n('collector_expires_in', 120)), guild.iconURL())
|
|
);
|
|
|
|
const collector_filter = (message) => message.author.id === t_row.creator;
|
|
|
|
const collector = t_channel.createMessageCollector(collector_filter, {
|
|
time: 120000
|
|
});
|
|
|
|
collector.on('collect', async (message) => {
|
|
topic = message.content;
|
|
await t_row.update({
|
|
topic: this.client.cryptr.encrypt(topic)
|
|
});
|
|
await t_channel.setTopic(`${member} | ${topic}`, { reason: 'User updated ticket topic' });
|
|
await sent.edit(
|
|
new MessageEmbed()
|
|
.setColor(settings.colour)
|
|
.setAuthor(member.user.username, member.user.displayAvatarURL())
|
|
.setDescription(description)
|
|
.addField(i18n('ticket.opening_message.fields.topic'), topic)
|
|
.setFooter(settings.footer, guild.iconURL())
|
|
);
|
|
await message.react('✅');
|
|
collector.stop();
|
|
});
|
|
|
|
collector.on('end', async () => {
|
|
collector_message
|
|
.delete()
|
|
.catch(() => this.client.log.warn('Failed to delete topic collector message'));
|
|
if (cat_row.opening_questions) {
|
|
await t_channel.send(
|
|
new MessageEmbed()
|
|
.setColor(settings.colour)
|
|
.setDescription(i18n('ticket.questions', questions))
|
|
.setFooter(settings.footer, guild.iconURL())
|
|
);
|
|
}
|
|
});
|
|
} else {
|
|
if (cat_row.opening_questions) {
|
|
await t_channel.send(
|
|
new MessageEmbed()
|
|
.setColor(settings.colour)
|
|
.setDescription(i18n('ticket.questions', questions))
|
|
.setFooter(settings.footer, guild.iconURL())
|
|
);
|
|
}
|
|
}
|
|
})();
|
|
|
|
this.client.log.info(`${member.user.tag} created a new ticket in "${guild.name}"`);
|
|
|
|
this.emit('create', t_row.id, creator_id);
|
|
|
|
return t_row;
|
|
}
|
|
|
|
/**
|
|
* Close a ticket
|
|
* @param {(string|number)} ticket_id - The channel ID, or the ticket number
|
|
* @param {string?} closer_id - ID of the member who is closing the ticket, or null
|
|
* @param {string} [guild_id] - The ID of the ticket's guild (used if a ticket number is provided instead of ID)
|
|
* @param {string} [reason] - The reason for closing the ticket
|
|
*/
|
|
async close(ticket_id, closer_id, guild_id, reason) {
|
|
const t_row = await this.resolve(ticket_id, guild_id);
|
|
if (!t_row) throw new Error(`A ticket with the ID or number "${ticket_id}" could not be resolved`);
|
|
ticket_id = t_row.id;
|
|
|
|
this.emit('beforeClose', ticket_id);
|
|
|
|
const guild = this.client.guilds.cache.get(t_row.guild);
|
|
const settings = await guild.settings;
|
|
const i18n = this.client.i18n.getLocale(settings.locale);
|
|
const channel = await this.client.channels.fetch(t_row.id);
|
|
|
|
if (closer_id) {
|
|
const member = await guild.members.fetch(closer_id);
|
|
|
|
await this.archives.updateMember(ticket_id, member);
|
|
|
|
if (channel) {
|
|
const description = reason
|
|
? i18n('ticket.closed_by_member_with_reason.description', member.user.toString(), reason)
|
|
: i18n('ticket.closed_by_member.description', member.user.toString());
|
|
await channel.send(
|
|
new MessageEmbed()
|
|
.setColor(settings.success_colour)
|
|
.setAuthor(member.user.username, member.user.displayAvatarURL())
|
|
.setTitle(i18n('ticket.closed.title'))
|
|
.setDescription(description)
|
|
.setFooter(settings.footer, guild.iconURL())
|
|
);
|
|
|
|
setTimeout(async () => {
|
|
await channel.delete(`Ticket channel closed by ${member.user.tag}${reason ? `: "${reason}"` : ''}`);
|
|
}, 5000);
|
|
}
|
|
|
|
this.client.log.info(`${member.user.tag} closed a ticket (${ticket_id})${reason ? `: "${reason}"` : ''}`);
|
|
} else {
|
|
if (channel) {
|
|
const description = reason
|
|
? i18n('ticket.closed_with_reason.description')
|
|
: i18n('ticket.closed.description');
|
|
await channel.send(
|
|
new MessageEmbed()
|
|
.setColor(settings.success_colour)
|
|
.setTitle(i18n('ticket.closed.title'))
|
|
.setDescription(description)
|
|
.setFooter(settings.footer, guild.iconURL())
|
|
);
|
|
|
|
setTimeout(async () => {
|
|
await channel.delete(`Ticket channel closed${reason ? `: "${reason}"` : ''}`);
|
|
}, 5000);
|
|
}
|
|
|
|
this.client.log.info(`A ticket was closed (${ticket_id})${reason ? `: "${reason}"` : ''}`);
|
|
}
|
|
|
|
const pinned = await channel.messages.fetchPinned();
|
|
|
|
await t_row.update({
|
|
open: false,
|
|
closed_by: closer_id || null,
|
|
closed_reason: reason ? this.client.cryptr.encrypt(reason) : null,
|
|
pinned_messages: [...pinned.keys()]
|
|
});
|
|
|
|
this.emit('close', ticket_id);
|
|
return t_row;
|
|
}
|
|
|
|
/**
|
|
*
|
|
* @param {(string|number)} ticket_id - ID or number of the ticket
|
|
* @param {string} [guild_id] - The ID of the ticket's guild (used if a ticket number is provided instead of ID)
|
|
*/
|
|
async resolve(ticket_id, guild_id) {
|
|
let t_row;
|
|
|
|
if (this.client.channels.resolve(ticket_id)) {
|
|
t_row = await this.client.db.models.Ticket.findOne({
|
|
where: {
|
|
id: ticket_id
|
|
}
|
|
});
|
|
} else {
|
|
t_row = await this.client.db.models.Ticket.findOne({
|
|
where: {
|
|
number: ticket_id,
|
|
guild: guild_id
|
|
}
|
|
});
|
|
}
|
|
|
|
return t_row;
|
|
}
|
|
|
|
}; |