Hessenuk/DiscordTickets
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feat: working hours (#304)

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Isaac 2023-03-17 21:45:53 +00:00
parent 8b692fa5e2
commit faf6edc463
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4 changed files with 113 additions and 54 deletions
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5
package.json
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@ -1,6 +1,6 @@
{ {
"name": "discord-tickets", "name": "discord-tickets",
"version": "4.0.0-beta.8", "version": "4.0.0-beta.9",
"private": "true", "private": "true",
"description": "An open-source Discord bot for ticket management", "description": "An open-source Discord bot for ticket management",
"main": "src/", "main": "src/",
@ -40,7 +40,7 @@
"node": ">=18" "node": ">=18"
}, },
"dependencies": { "dependencies": {
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@ -65,6 +65,7 @@
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}, },

102
pnpm-lock.yaml
View File

@ -3,7 +3,7 @@ lockfileVersion: 5.4
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micromatch: 4.0.5 micromatch: 4.0.5
@ -2415,7 +2417,7 @@ packages:
resolution: {integrity: sha512-Kx8hMakjX03tiGTLAIdJ+lL0htKnXjEZN6hk/tozf/WOuYGdZBJrZ+rCJRbVCugsjB3jMLn9746NsQIf5VjBMw==} resolution: {integrity: sha512-Kx8hMakjX03tiGTLAIdJ+lL0htKnXjEZN6hk/tozf/WOuYGdZBJrZ+rCJRbVCugsjB3jMLn9746NsQIf5VjBMw==}
engines: {node: '>=4'} engines: {node: '>=4'}
dependencies: dependencies:
graceful-fs: 4.2.10 graceful-fs: 4.2.11
parse-json: 4.0.0 parse-json: 4.0.0
pify: 3.0.0 pify: 3.0.0
strip-bom: 3.0.0 strip-bom: 3.0.0
@ -3380,6 +3382,10 @@ packages:
engines: {node: '>=0.10.0'} engines: {node: '>=0.10.0'}
dev: true dev: true
/spacetime/7.4.1:
resolution: {integrity: sha512-khQpvLNMhHFzfFJslMfunqqsjOxdmoDDYX5Wh4qYb8N6f8vBPI6HvbT7Wb2wcMa+oP1Xh1HpEcwfPFrj8UfvHQ==}
dev: false
/spdx-correct/3.2.0: /spdx-correct/3.2.0:
resolution: {integrity: sha512-kN9dJbvnySHULIluDHy32WHRUu3Og7B9sbY7tsFLctQkIqnMh3hErYgdMjTYuqmcXX+lK5T1lnUt3G7zNswmZA==} resolution: {integrity: sha512-kN9dJbvnySHULIluDHy32WHRUu3Og7B9sbY7tsFLctQkIqnMh3hErYgdMjTYuqmcXX+lK5T1lnUt3G7zNswmZA==}
dependencies: dependencies:
@ -3544,20 +3550,20 @@ packages:
engines: {node: '>= 0.4'} engines: {node: '>= 0.4'}
dev: true dev: true
/svelte-modals/1.2.1_svelte@3.56.0: /svelte-modals/1.2.1_svelte@3.57.0:
resolution: {integrity: sha512-7MEKUx5wb5YppkXWFGeRlYM5FMGEnpix39u9Y6GtCNTMXRDZ7DB2Z50IYLMRTMW5lOsCdtJgFbB0E3iZMKmsAA==} resolution: {integrity: sha512-7MEKUx5wb5YppkXWFGeRlYM5FMGEnpix39u9Y6GtCNTMXRDZ7DB2Z50IYLMRTMW5lOsCdtJgFbB0E3iZMKmsAA==}
peerDependencies: peerDependencies:
svelte: ^3.0.0 svelte: ^3.0.0
dependencies: dependencies:
svelte: 3.56.0 svelte: 3.57.0
dev: false dev: false
/svelte-toasts/1.1.2: /svelte-toasts/1.1.2:
resolution: {integrity: sha512-m+yL4eEKXyJoyjTYaH1j1GFwF0Pi8YDqnVfwWPDmwi4712iZesv+TNCmToSNlav3R5Vkmc8ZBRkT8DOcu3sywQ==} resolution: {integrity: sha512-m+yL4eEKXyJoyjTYaH1j1GFwF0Pi8YDqnVfwWPDmwi4712iZesv+TNCmToSNlav3R5Vkmc8ZBRkT8DOcu3sywQ==}
dev: false dev: false
/svelte/3.56.0: /svelte/3.57.0:
resolution: {integrity: sha512-LvXiJbjdvJKwB/0CQyYpDX0q+hFqCyWmybzC2G6eK1tJJA/RSRCytTfNmjHv+RHlLuA70vWG7nXp6gbeErYvRA==} resolution: {integrity: sha512-WMXEvF+RtAaclw0t3bPDTUe19pplMlfyKDsixbHQYgCWi9+O9VN0kXU1OppzrB9gPAvz4NALuoca2LfW2bOjTQ==}
engines: {node: '>= 8'} engines: {node: '>= 8'}
dev: false dev: false
@ -3614,8 +3620,8 @@ packages:
readable-stream: 3.6.2 readable-stream: 3.6.2
dev: true dev: true
/tiny-lru/10.1.0: /tiny-lru/10.2.1:
resolution: {integrity: sha512-8nOOqPPLrvE4gcBQZcvPZbJANNIwY0Mwu1h3kklq7mraCGG/JDNcu/QBZt4HQArGClrGxmQ3V/wgHy9xmK38gQ==} resolution: {integrity: sha512-cxcNyX4O50FDnB5x9jdEJupYC+9PPutt6wT16TaOtXeHfV9t41aFqg0VniB9YK5KmBeqmZaYriNMajm/5TtA7Q==}
engines: {node: '>=12'} engines: {node: '>=12'}
dev: false dev: false
@ -3666,7 +3672,7 @@ packages:
resolution: {integrity: sha512-k43M7uCG1AkTyxgnmI5MPwKoUvS/bRvLvUb7+Pgpdlmok8AoqmUaZxUUw8zKM5B1lqZrt41GjYgnvAi0fppqgQ==} resolution: {integrity: sha512-k43M7uCG1AkTyxgnmI5MPwKoUvS/bRvLvUb7+Pgpdlmok8AoqmUaZxUUw8zKM5B1lqZrt41GjYgnvAi0fppqgQ==}
dev: false dev: false
/ts-node/10.9.1_r2vohjtqb453xa4ljp4dw3sqb4: /ts-node/10.9.1_cbfmry4sbbh4vatmdrsmatfg5a:
resolution: {integrity: sha512-NtVysVPkxxrwFGUUxGYhfux8k78pQB3JqYBXlLRZgdGUqTO5wU/UyHop5p70iEbGhB7q5KmiZiU0Y3KlJrScEw==} resolution: {integrity: sha512-NtVysVPkxxrwFGUUxGYhfux8k78pQB3JqYBXlLRZgdGUqTO5wU/UyHop5p70iEbGhB7q5KmiZiU0Y3KlJrScEw==}
hasBin: true hasBin: true
peerDependencies: peerDependencies:
@ -3685,7 +3691,7 @@ packages:
'@tsconfig/node12': 1.0.11 '@tsconfig/node12': 1.0.11
'@tsconfig/node14': 1.0.3 '@tsconfig/node14': 1.0.3
'@tsconfig/node16': 1.0.3 '@tsconfig/node16': 1.0.3
'@types/node': 18.15.1 '@types/node': 18.15.3
acorn: 8.8.2 acorn: 8.8.2
acorn-walk: 8.2.0 acorn-walk: 8.2.0
arg: 4.1.3 arg: 4.1.3

11
src/i18n/en-GB.yml
View File

@ -420,3 +420,14 @@ ticket:
topic: Topic topic: Topic
title: ℹ️ Reference title: ℹ️ Reference
released: ♻️ {user} has released this ticket. released: ♻️ {user} has released this ticket.
working_hours:
next:
description:
We'll be back at <t:{timestamp}:F> (<t:{timestamp}:R>), although
you may receive a response before then.
title: 🕗 We're not working at the moment
today:
description:
You may receive a response before, but we don't start working until
<t:{timestamp}:t> today (<t:{timestamp}:R>).
title: 🕗 We're not working at the moment

49
src/lib/tickets/manager.js
View File

@ -18,6 +18,7 @@ const ExtendedEmbedBuilder = require('../embed');
const { logTicketEvent } = require('../logging'); const { logTicketEvent } = require('../logging');
const { isStaff } = require('../users'); const { isStaff } = require('../users');
const { Collection } = require('discord.js'); const { Collection } = require('discord.js');
const spacetime = require('spacetime');
const Cryptr = require('cryptr'); const Cryptr = require('cryptr');
const { const {
decrypt, decrypt,
@ -440,8 +441,6 @@ module.exports = class TicketManager {
), ),
]; ];
// TODO: !staff || workingHours
if (answers) { if (answers) {
embeds.push( embeds.push(
new ExtendedEmbedBuilder() new ExtendedEmbedBuilder()
@ -618,6 +617,7 @@ module.exports = class TicketManager {
}; };
if (referencesTicketId) data.referencesTicket = { connect: { id: referencesTicketId } }; if (referencesTicketId) data.referencesTicket = { connect: { id: referencesTicketId } };
if (answers) data.questionAnswers = { createMany: { data: answers } }; if (answers) data.questionAnswers = { createMany: { data: answers } };
await interaction.editReply({ await interaction.editReply({
components: [], components: [],
embeds: [ embeds: [
@ -645,7 +645,7 @@ module.exports = class TicketManager {
if (category.guild.archive && message) { if (category.guild.archive && message) {
if ( if (
await this.client.prisma.archivedMessage.findUnique({ where: { id: message.id } })|| await this.client.prisma.archivedMessage.findUnique({ where: { id: message.id } }) ||
await this.archiver.saveMessage(ticket.id, message, true) await this.archiver.saveMessage(ticket.id, message, true)
) { ) {
await this.client.prisma.ticket.update({ await this.client.prisma.ticket.update({
@ -682,6 +682,47 @@ module.exports = class TicketManager {
], ],
}); });
} }
const workingHours = category.guild.workingHours;
const timezone = workingHours[0];
workingHours.shift(); // remove timezone
const now = spacetime.now(timezone);
const currentHours = workingHours[now.day()];
const start = now.time(currentHours[0]);
const end = now.time(currentHours[1]);
if (currentHours[0] === currentHours[1] || now.isAfter(end)) { // staff have the day off or have finished for the day
// first look for the next working day *this* week (after today)
let nextIndex = workingHours.findIndex((hours, i) => i > now.day() && hours[0] !== hours[1]);
// if there isn't one, look for the next working day *next* week (before and including today's weekday)
if (!nextIndex) nextIndex = workingHours.findIndex((hours, i) => i <= now.day() && hours[0] !== hours[1]);
if (nextIndex) {
const next = workingHours[nextIndex];
let then = now.add(nextIndex - now.day(), 'day');
if (nextIndex <= now.day()) then = then.add(1, 'week');
const timestamp = Math.ceil(then.time(next[0]).d.getTime() / 1000); // in seconds
await channel.send({
embeds: [
new ExtendedEmbedBuilder()
.setColor(category.guild.primaryColour)
.setTitle(getMessage('ticket.working_hours.next.title'))
.setDescription(getMessage('ticket.working_hours.next.description', { timestamp })),
],
});
}
} else if (now.isBefore(start)) { // staff haven't started working yet
const timestamp = Math.ceil(start.d.getTime() / 1000); // in seconds
await channel.send({
embeds: [
new ExtendedEmbedBuilder()
.setColor(category.guild.primaryColour)
.setTitle(getMessage('ticket.working_hours.today.title'))
.setDescription(getMessage('ticket.working_hours.today.description', { timestamp })),
],
});
}
// TODO: !staff
} }
/** /**
@ -1226,4 +1267,4 @@ module.exports = class TicketManager {
} }
} }
}; };