Clean up and comment some code

user/example.config.js

@@ -25,6 +25,7 @@ module.exports = {
 		command_prefix: prefix,
 		log_messages: true, // transcripts/archives will be empty if false
 		name_format: 'ticket-{number}',
+		opening_message: 'Hello {name}, thank you for creating a ticket. A member of staff will soon be available to assist you.\n\n__All messages in this channel are stored for future reference.__',
 	},
 	locale: 'en-GB', // used for globals (such as commands) and the default guild locale
 	logs: {