Options for confirm on close/delete on/off for new

src/commands/close.js

@@ -82,7 +82,7 @@ module.exports = {
 		let pre = fs.existsSync(paths.text) || fs.existsSync(paths.log)
 			? `You will be able to view an archived version later with \`${config.prefix}transcript ${ticket.id}\``
 			: '';
-
+		if (config.commands.close.confirmation) {
 			let confirm = await message.channel.send(
 				new MessageEmbed()
 					.setColor(config.colour)
@@ -121,7 +121,76 @@ module.exports = {
 						.setDescription('The channel will be automatically deleted in a few seconds, once the contents have been archived.')
 						.setFooter(guild.name, guild.iconURL())
 				);
+				success = true;
+				closeTicket();
+				if (config.commands.close.send_transcripts) {
+					sendTranscript();
+				}
+			});
 
+
+			collector.on('end', () => {
+				if (!success) {
+					confirm.reactions.removeAll();
+					confirm.edit(
+						new MessageEmbed()
+							.setColor(config.err_colour)
+							.setAuthor(message.author.username, message.author.displayAvatarURL())
+							.setTitle('❌ **Expired**')
+							.setDescription('You took too long to react; confirmation failed.')
+							.setFooter(guild.name, guild.iconURL()));
+
+					message.delete({
+						timeout: 10000
+					})
+						.then(() => confirm.delete());
+				}
+			});
+		} else {
+			success = true;
+			closeTicket();
+		}
+
+		async function closeTicket() {
+			// update database
+			ticket.update({
+				open: false
+			}, {
+				where: {
+					channel: channel.id
+				}
+			});
+
+			// delete messages and channel
+			setTimeout(() => {
+				channel.delete();
+				if (channel.id !== message.channel.id)
+					message.delete()
+						.then(() => confirm.delete());
+			}, 5000);
+
+			log.info(`${message.author.tag} closed a ticket (#ticket-${ticket.id})`);
+
+			if (config.logs.discord.enabled) {
+				let embed = new MessageEmbed()
+					.setColor(config.colour)
+					.setAuthor(message.author.username, message.author.displayAvatarURL())
+					.setTitle(`Ticket ${ticket.id} closed`)
+					.addField('Creator', `<@${ticket.creator}>`, true)
+					.addField('Closed by', message.author, true)
+					.setFooter(guild.name, guild.iconURL())
+					.setTimestamp();
+
+				if (users.length > 1)
+					embed.addField('Members', users.map(u => `<@${u}>`).join('\n'));
+
+				client.channels.cache.get(config.logs.discord.channel).send(embed);
+			}
+		}
+		if (config.commands.close.send_transcripts) {
+			sendTranscript();
+		}
+		async function sendTranscript() {
 			if (config.transcripts.text.enabled || config.transcripts.web.enabled) {
 				let u = await client.users.fetch(ticket.creator);
 
@@ -160,71 +229,17 @@ module.exports = {
 					}
 
 					res.embed = embed;
-					
 					try {
+						if (success) {
 							dm.send(res);
 							if (config.transcripts.channel.length > 1) client.channels.cache.get(config.transcripts.channel).send(res);
+						}
 					} catch (e) {
 						message.channel.send('❌ Couldn\'t send DM or transcript log message');
 					}
 				}
 			}
-
-			// update database
-			success = true;
-			ticket.update({
-				open: false
-			}, {
-				where: {
-					channel: channel.id
 		}
-			});
-
-			// delete messages and channel
-			setTimeout(() => {
-				channel.delete();
-				if (channel.id !== message.channel.id)
-					message.delete()
-						.then(() => confirm.delete());
-			}, 5000);
-
-			log.info(`${message.author.tag} closed a ticket (#ticket-${ticket.id})`);
-
-			if (config.logs.discord.enabled) {
-				let embed = new MessageEmbed()
-					.setColor(config.colour)
-					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(`Ticket ${ticket.id} closed`)
-					.addField('Creator', `<@${ticket.creator}>`, true)
-					.addField('Closed by', message.author, true)
-					.setFooter(guild.name, guild.iconURL())
-					.setTimestamp();
-				
-				if (users.length > 1)
-					embed.addField('Members', users.map(u => `<@${u}>`).join('\n'));
-				
-				client.channels.cache.get(config.logs.discord.channel).send(embed);
-			}
-		});
-
-
-		collector.on('end', () => {
-			if (!success) {
-				confirm.reactions.removeAll();
-				confirm.edit(
-					new MessageEmbed()
-						.setColor(config.err_colour)
-						.setAuthor(message.author.username, message.author.displayAvatarURL())
-						.setTitle('❌ **Expired**')
-						.setDescription('You took too long to react; confirmation failed.')
-						.setFooter(guild.name, guild.iconURL()));
-
-				message.delete({
-					timeout: 10000
-				})
-					.then(() => confirm.delete());
-			}
-		});
 
 	}
 };

src/commands/delete.js

@@ -77,7 +77,7 @@ module.exports = {
 			);
 
 		let success;
-
+		if (config.commands.delete.confirmation) {
 			let confirm = await message.channel.send(
 				new MessageEmbed()
 					.setColor(config.colour)
@@ -117,7 +117,25 @@ module.exports = {
 						.setDescription('The channel will be automatically deleted in a few seconds.')
 						.setFooter(guild.name, guild.iconURL())
 				);
+			});
+			collector.on('end', () => {
+				if (!success) {
+					confirm.reactions.removeAll();
+					confirm.edit(
+						new MessageEmbed()
+							.setColor(config.err_colour)
+							.setAuthor(message.author.username, message.author.displayAvatarURL())
+							.setTitle('❌ **Expired**')
+							.setDescription('You took too long to react; confirmation failed.')
+							.setFooter(guild.name, guild.iconURL()));
 
+					message.delete({
+						timeout: 10000
+					})
+						.then(() => confirm.delete());
+				}
+			});
+		}
 		let txt = join(__dirname, `../../user/transcripts/text/${ticket.get('channel')}.txt`),
 			raw = join(__dirname, `../../user/transcripts/raw/${ticket.get('channel')}.log`),
 			json = join(__dirname, `../../user/transcripts/raw/entities/${ticket.get('channel')}.json`);
@@ -152,26 +170,5 @@ module.exports = {
 					.setTimestamp()
 			);
 		}
-		});
-
-
-		collector.on('end', () => {
-			if (!success) {
-				confirm.reactions.removeAll();
-				confirm.edit(
-					new MessageEmbed()
-						.setColor(config.err_colour)
-						.setAuthor(message.author.username, message.author.displayAvatarURL())
-						.setTitle('❌ **Expired**')
-						.setDescription('You took too long to react; confirmation failed.')
-						.setFooter(guild.name, guild.iconURL()));
-
-				message.delete({
-					timeout: 10000
-				})
-					.then(() => confirm.delete());
-			}
-		});
-
 	}
 };

src/commands/new.js

@@ -23,6 +23,7 @@ module.exports = {
 		const guild = client.guilds.cache.get(config.guild);
 
 		const supportRole = guild.roles.cache.get(config.staff_role);
+		if (config.commands.new.enabled) {
 			if (!supportRole)
 			return message.channel.send(
 				new MessageEmbed()
@@ -75,7 +76,7 @@ module.exports = {
 					.setDescription('Please limit your ticket topic to less than 256 characters. A short sentence will do.')
 					.setFooter(guild.name, guild.iconURL())
 			);
-		else if (topic.length < 1) topic = 'No topic given';
+		else if (topic.length < 1) topic = config.default_topic;
 
 		let ticket = await Ticket.create({
 			channel: '',
@@ -192,5 +193,6 @@ module.exports = {
 
 
 		}).catch(log.error);
+		}
 	},
 };

src/events/messageReactionAdd.js

@@ -89,7 +89,7 @@ module.exports = {
 			}
 		}
 
-		let topic = 'No topic given (created via panel)';
+		let topic = config.default_topic;
 
 		let ticket = await Ticket.create({
 			channel: '',

user/config.js

@@ -47,10 +47,23 @@ module.exports = {
 	colour: '#009999',
 	err_colour: 'RED',
 	cooldown: 3,
-
+	default_topic: 'Support Needed',
 	guild: '', // ID of your guild (REQUIRED)
 	staff_role: '', // ID of your Support Team role (REQUIRED)
 
+	commands: {
+		close: {
+			confirmation: true,
+			send_transcripts: true
+		},
+		delete: {
+			confirmation: true
+		},
+		new: {
+			enabled: true
+		},
+	},
+
 	tickets: {
 		category: '', // ID of your tickets category (REQUIRED)
 		send_img: true,