Fixes and improvements for database and other things

Also continued to add to ticket creation stuff - now includes opening questions

src/database/models/category.model.js

@@ -3,12 +3,12 @@ module.exports = ({ config }, sequelize) => {
 	const { DB_TABLE_PREFIX } = process.env;
 	sequelize.define('Category', {
 		id: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			primaryKey: true,
 			allowNull: false,
 		},
 		guild: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			allowNull: false,
 			references: {
 				model: DB_TABLE_PREFIX + 'guilds',

src/database/models/channel_entity.model.js

@@ -3,13 +3,13 @@ module.exports = (client, sequelize) => {
 	const { DB_TABLE_PREFIX } = process.env;
 	sequelize.define('ChannelEntity', {
 		channel: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			allowNull: false,
 			unique: 'id-ticket'
 		},
 		name: DataTypes.TEXT,
 		ticket: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			allowNull: false,
 			unique: 'id-ticket',
 			references: {

src/database/models/guild.model.js

@@ -3,7 +3,7 @@ module.exports = ({ config }, sequelize) => {
 	const { DB_TABLE_PREFIX } = process.env;
 	sequelize.define('Guild', {
 		id: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			primaryKey: true,
 			allowNull: false,
 		},

src/database/models/message.model.js

@@ -3,12 +3,12 @@ module.exports = (client, sequelize) => {
 	const { DB_TABLE_PREFIX } = process.env;
 	sequelize.define('Message', {
 		id: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			primaryKey: true,
 			allowNull: false,
 		},
 		author: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			allowNull: false,
 		},
 		data: {
@@ -24,7 +24,7 @@ module.exports = (client, sequelize) => {
 			defaultValue: false,
 		},
 		ticket: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			allowNull: false,
 			references: {
 				model: DB_TABLE_PREFIX + 'tickets',

src/database/models/role_entity.model.js

@@ -8,12 +8,12 @@ module.exports = (client, sequelize) => {
 		},
 		name: DataTypes.TEXT,
 		role: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			allowNull: false,
 			unique: 'id-ticket'
 		},
 		ticket: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			allowNull: false,
 			unique: 'id-ticket',
 			references: {

src/database/models/survey.model.js

@@ -3,7 +3,7 @@ module.exports = (client, sequelize) => {
 	const { DB_TABLE_PREFIX } = process.env;
 	sequelize.define('Survey', {
 		guild: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			allowNull: false,
 			references: {
 				model: DB_TABLE_PREFIX + 'guilds',

src/database/models/survey_response.model.js

@@ -7,17 +7,18 @@ module.exports = (client, sequelize) => {
 			allowNull: true,
 		},
 		survey: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.INTEGER,
 			allowNull: false,
+			unique: 'survey-ticket',
 			references: {
 				model: DB_TABLE_PREFIX + 'surveys',
 				key: 'id'
 			},
 		},
 		ticket: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			allowNull: false,
-			unique: 'id-ticket',
+			unique: 'survey-ticket',
 			references: {
 				model: DB_TABLE_PREFIX + 'tickets',
 				key: 'id'

src/database/models/ticket.model.js

@@ -3,12 +3,12 @@ module.exports = (client, sequelize) => {
 	const { DB_TABLE_PREFIX } = process.env;
 	sequelize.define('Ticket', {
 		id: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			primaryKey: true,
 			allowNull: false,
 		},
 		category: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			allowNull: false,
 			references: {
 				model: DB_TABLE_PREFIX + 'categories',
@@ -16,7 +16,7 @@ module.exports = (client, sequelize) => {
 			},
 		},
 		closed_by: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			allowNull: true,
 		},
 		closed_reason: {
@@ -24,7 +24,7 @@ module.exports = (client, sequelize) => {
 			allowNull: true,
 		},
 		creator: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			allowNull: false,
 		},
 		first_response: {
@@ -32,7 +32,7 @@ module.exports = (client, sequelize) => {
 			allowNull: true,
 		},
 		guild: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			allowNull: false,
 			references: {
 				model: DB_TABLE_PREFIX + 'guilds',
@@ -50,7 +50,7 @@ module.exports = (client, sequelize) => {
 			defaultValue: true
 		},
 		opening_message: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			allowNull: true,
 		},
 		topic: {

src/database/models/user_entity.model.js

@@ -8,7 +8,7 @@ module.exports = (client, sequelize) => {
 		discriminator: DataTypes.STRING,
 		display_name: DataTypes.TEXT,
 		ticket: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			allowNull: false,
 			unique: 'id-ticket',
 			references: {
@@ -17,7 +17,7 @@ module.exports = (client, sequelize) => {
 			},
 		},
 		user: {
-			type: DataTypes.CHAR(18),
+			type: DataTypes.CHAR(19),
 			allowNull: false,
 			unique: 'id-ticket'
 		},

src/listeners/message.js

@@ -6,40 +6,23 @@ module.exports = {
 		let settings = await message.guild.settings;
 		if (!settings) settings = await message.guild.createSettings();
 
-		let is_blacklisted = false;
+		let t_row = await client.db.models.Ticket.findOne({
-		if (settings.blacklist.includes(message.author.id)) {
-			is_blacklisted = true;
-			client.log.info(`Ignoring blacklisted member ${message.author.tag}`);
-		} else {
-			settings.blacklist.forEach(element => {
-				if (message.guild.roles.cache.has(element) && message.member.roles.cache.has(element)) {
-					is_blacklisted = true;
-					client.log.info(`Ignoring member ${message.author.tag} with blacklisted role`);
-				}
-			});
-		}
-
-		if (is_blacklisted) {
-			try {
-				return message.react('❌');
-			} catch (error) {
-				return client.log.debug('Failed to react to a message');
-			}
-		}
-
-		if (settings.log_messages && !message.system) client.tickets.archives.addMessage(message); // add the message to the archives (if it is in a ticket channel)
-
-		let t_row = await client.db.Ticket.findOne({
 			where: {
 				id: message.channel.id
 			}
 		});
 
-		const ignore = [client.user.id, t_row.creator];
+		if (t_row) {
-		if (t_row && !t_row.first_response && !ignore.includes(message.author.id)) {
+			if (settings.log_messages && !message.system) {
-			t_row.update({
+				client.tickets.archives.addMessage(message); // add the message to the archives (if it is in a ticket channel)
-				first_response: new Date()
+			}
-			});
+
+			const ignore = [client.user.id, t_row.creator];
+			if (!t_row.first_response && !ignore.includes(message.author.id)) {
+				t_row.update({
+					first_response: new Date()
+				});
+			}
 		}
 
 		client.commands.handle(message); // pass the message to the command handler

src/locales/custom.json

@@ -1 +0,0 @@
-{}

src/locales/en-GB.json

@@ -102,6 +102,12 @@
 			},
 			"description": "Create a new ticket",
 			"name": "new",
+			"opening_message": {
+				"fields": {
+					"topic": "Topic"
+				}
+			},
+			"questions": "Please answer the following questions:\n\n%s",
 			"response": {
 				"created": {
 					"title": "✅ Ticket created",
@@ -128,14 +134,9 @@
 					"description": "You took too long to select the ticket category."
 				}
 			},
-			"opening_message": {
-				"fields": {
-					"topic": "Topic"
-				}
-			},
 			"request_topic": {
-				"title": "⚠️ Ticket topic",
+				"title": "Ticket topic",
-				"description": "Please briefly state what this ticket is about in a short sentence."
+				"description": "Please briefly state what this ticket is about in a a few words."
 			}
 		},
 		"settings": {

src/modules/commands/manager.js

@@ -61,6 +61,27 @@ module.exports = class CommandManager {
 	 * @param {Message} message - Command message
 	 */
 	async handle(message) {
+		let is_blacklisted = false;
+		if (settings.blacklist.includes(message.author.id)) {
+			is_blacklisted = true;
+			this.client.log.info(`Ignoring blacklisted member ${message.author.tag}`);
+		} else {
+			settings.blacklist.forEach(element => {
+				if (message.guild.roles.cache.has(element) && message.member.roles.cache.has(element)) {
+					is_blacklisted = true;
+					this.client.log.info(`Ignoring member ${message.author.tag} with blacklisted role`);
+				}
+			});
+		}
+
+		if (is_blacklisted) {
+			try {
+				return message.react('❌');
+			} catch (error) {
+				return this.client.log.warn('Failed to react to a message');
+			}
+		}
+
 		let settings = await message.guild.settings;
 
 		const i18n = this.client.i18n.get(settings.locale);

src/modules/tickets/archives.js

@@ -17,150 +17,184 @@ module.exports = class TicketArchives  {
 	}
 
 	async addMessage(message) {
-		let t_row = await this.client.db.models.Ticket.findOne({
+		try {
-			where: {
+			await this.client.db.transaction(async t => {
-				id: message.channel.id
+				let t_row = await this.client.db.models.Ticket.findOne({
-			}
+					where: {
-		});
+						id: message.channel.id
+					},
+					transaction: t
+				});
 
-		if (t_row) {
+				if (t_row) {
-			await this.client.db.models.Message.create({
+					await this.client.db.models.Message.create({
-				id: message.id,
+						id: message.id,
-				ticket: t_row.id,
+						ticket: t_row.id,
-				author: message.author.id,
+						author: message.author.id,
-				data: this.encrypt(JSON.stringify({
+						data: this.encrypt(JSON.stringify({
-					content: message.content,
+							content: message.content,
-					// time: message.createdTimestamp,
+							embeds: message.embeds.map(embed => {
-					embeds: message.embeds.map(embed => {
+								return { embed };
-						return { embed };
+							}),
-					}),
+							attachments: [...message.attachments.values()]
-					attachments: [...message.attachments.values()]
+						})),
-				}))
+						createdAt: new Date(message.createdTimestamp)
+					}, { transaction: t });
+
+					this.updateEntities(message);
+				}
 			});
-
+		} catch (e) {
-			this.updateEntities(message);
+			this.client.log.warn('Failed to add a message to the ticket archive');
+			this.client.log.error(e);
 		}
 	}
 
 	async updateMessage(message) {
-		let m_row = await this.client.db.models.Message.findOne({
+		try {
-			where: {
+			await this.client.db.transaction(async t => {
-				id: message.id
+				let m_row = await this.client.db.models.Message.findOne({
-			}
+					where: {
-		});
+						id: message.id
+					},
+					transaction: t
+				});
 
-		if (m_row) {
+				if (m_row) {
-			m_row.data = this.encrypt(JSON.stringify({
+					m_row.data = this.encrypt(JSON.stringify({
-				content: message.content,
+						content: message.content,
-				embeds: message.embeds.map(embed => {
+						embeds: message.embeds.map(embed => {
-					return { embed };
+							return { embed };
-				}),
+						}),
-				attachments: [...message.attachments.values()]
+						attachments: [...message.attachments.values()]
-			}));
+					}));
 
-			if (message.editedTimestamp) {
+					if (message.editedTimestamp) {
-				m_row.edited = true;
+						m_row.edited = true;
-				this.updateEntities(message);
+						this.updateEntities(message);
-			}
+					}
 
-			await m_row.save(); // save changes
+					await m_row.save({ transaction: t }); // save changes
+				}
+			});
+		} catch (e) {
+			this.client.log.warn('Failed to update message in the ticket archive');
+			this.client.log.error(e);
 		}
 	}
 
 	async deleteMessage(message) {
-		let msg = await this.client.db.models.Message.findOne({
+		try {
-			where: {
+			await this.client.db.transaction(async t => {
-				id: message.id
+				let msg = await this.client.db.models.Message.findOne({
-			}
+					where: {
-		});
+						id: message.id
+					},
+					transaction: t
+				});
 
-		if (msg) {
+				if (msg) {
-			msg.deleted = true;
+					msg.deleted = true;
-			await msg.save(); // save changes to message row
+					await msg.save({ transaction: t }); // save changes to message row
+				}
+			});
+		} catch (e) {
+			this.client.log.warn('Failed to delete message in ticket archive');
+			this.client.log.error(e);
 		}
 	}
 
-
 	async updateEntities(message) {
-		let m_row = await this.client.db.models.Message.findOne({
+		try {
-			where: {
+			await this.client.db.transaction(async t => {
-				id: message.id
+				let m_row = await this.client.db.models.Message.findOne({
-			}
+					where: {
-		});
+						id: message.id
+					},
+					transaction: t
+				});
 
-		if (!m_row) return;
+				if (!m_row) return;
 
-		// message author
+				// message author
-		let u_model_data = {
+				let u_model_data = {
-			user: message.author.id,
+					user: message.author.id,
-			ticket: message.channel.id
+					ticket: message.channel.id
-		};
+				};
-		let [u_row] = await this.client.db.models.UserEntity.findOrCreate({
+				let [u_row] = await this.client.db.models.UserEntity.findOrCreate({
-			where: u_model_data,
+					where: u_model_data,
-			defaults: u_model_data
+					defaults: u_model_data,
-		});
+					transaction: t
-		await u_row.update({
+				});
-			avatar: message.author.displayAvatarURL(),
-			username: this.encrypt(message.author.username),
-			discriminator: message.author.discriminator,
-			display_name: this.encrypt(message.member.displayName),
-			colour: message.member.displayColor === 0 ? null : int2hex(message.member.displayColor),
-			bot: message.author.bot
-		});
 
-		// mentioned members
+				await u_row.update({
-		message.mentions.members.forEach(async member => {
+					avatar: message.author.displayAvatarURL(),
-			let m_model_data = {
+					username: this.encrypt(message.author.username),
-				user: member.user.id,
+					discriminator: message.author.discriminator,
-				ticket: message.channel.id
+					display_name: this.encrypt(message.member.displayName),
-			};
+					colour: message.member.displayColor === 0 ? null : int2hex(message.member.displayColor),
-			let [m_row] = await this.client.db.models.UserEntity.findOrCreate({
+					bot: message.author.bot
-				where: m_model_data,
+				}, { transaction: t  });
-				defaults: m_model_data
+
+				// mentioned members
+				message.mentions.members.forEach(async member => {
+					let m_model_data = {
+						user: member.user.id,
+						ticket: message.channel.id
+					};
+					let [m_row] = await this.client.db.models.UserEntity.findOrCreate({
+						where: m_model_data,
+						defaults: m_model_data,
+						transaction: t
+					});
+
+					await m_row.update({
+						avatar: member.user.displayAvatarURL(),
+						username: this.encrypt(member.user.username),
+						discriminator: member.user.discriminator,
+						display_name: this.encrypt(member.displayName),
+						colour: member.displayColor === 0 ? null : int2hex(member.displayColor),
+						bot: member.user.bot
+					}, { transaction: t });
+				});
+
+				// mentioned channels
+				message.mentions.channels.forEach(async channel => {
+					let c_model_data = {
+						channel: channel.id,
+						ticket: message.channel.id
+					};
+					let [c_row] = await this.client.db.models.ChannelEntity.findOrCreate({
+						where: c_model_data,
+						defaults: c_model_data,
+						transaction: t
+					});
+					await c_row.update({
+						name: this.encrypt(channel.name)
+					}, { transaction: t });
+				});
+
+				// mentioned roles
+				message.mentions.roles.forEach(async role => {
+					let r_model_data = {
+						role: role.id,
+						ticket: message.channel.id
+					};
+					let [r_row] = await this.client.db.models.RoleEntity.findOrCreate({
+						where: r_model_data,
+						defaults: r_model_data,
+						transaction: t
+					});
+					await r_row.update({
+						name: this.encrypt(role.name),
+						colour: role.color === 0 ? '7289DA' : int2hex(role.color) // 7289DA = 7506394
+					}, { transaction: t });
+				});
 			});
-
+		} catch (e) {
-			await m_row.update({
+			this.client.log.warn('Failed to update message entities in ticket archive');
-				avatar: member.user.displayAvatarURL(),
+			this.client.log.error(e);
-				username: this.encrypt(member.user.username),
+		}
-				discriminator: member.user.discriminator,
-				display_name: this.encrypt(member.displayName),
-				colour: member.displayColor === 0 ? null : int2hex(member.displayColor),
-				bot: member.user.bot
-			});
-		});
-
-		// mentioned channels
-		message.mentions.channels.forEach(async channel => {
-			let c_model_data = {
-				channel: channel.id,
-				ticket: message.channel.id
-			};
-			let [c_row] = await this.client.db.models.ChannelEntity.findOrCreate({
-				where: c_model_data,
-				defaults: c_model_data
-			});
-			await c_row.update({
-				name: this.encrypt(channel.name)
-			});
-		});
-
-		// mentioned roles
-		message.mentions.roles.forEach(async role => {
-			let r_model_data = {
-				role: role.id,
-				ticket: message.channel.id
-			};
-			let [r_row] = await this.client.db.models.RoleEntity.findOrCreate({
-				where: r_model_data,
-				defaults: r_model_data
-			});
-			await r_row.update({
-				name: this.encrypt(role.name),
-				colour: role.color === 0 ? '7289DA' : int2hex(role.color) // 7289DA = 7506394
-			});
-		});
-		
 	}
 
-
 };

src/modules/tickets/manager.js

@@ -2,6 +2,7 @@ const EventEmitter = require('events');
 const TicketArchives = require('./archives');
 const { MessageEmbed } = require('discord.js');
 const { int2hex } = require('../../utils');
+const { footer } = require('../../utils/discord');
 
 /** Manages tickets */
 module.exports = class TicketManager extends EventEmitter {
@@ -69,13 +70,17 @@ module.exports = class TicketManager extends EventEmitter {
 				.catch(() => this.client.log.warn('Failed to delete system pin message'));
 		}
 
+		let questions = cat_row.opening_questions
+			.map((q, index) => `**${index + 1}.** ${q}`)
+			.join('\n\n');
+
 		if (cat_row.require_topic && topic.length === 0) {
 			let collector_message = await t_channel.send(
 				new MessageEmbed()
 					.setColor(settings.colour)
-					.setTitle(i18n('commands.new.request_topic.title'))
+					.setTitle('⚠️ ' + i18n('commands.new.request_topic.title'))
 					.setDescription(i18n('commands.new.request_topic.description'))
-					.setFooter(settings.footer)
+					.setFooter(footer(settings.footer, i18n('collector_expires_in', 120)), guild.iconURL())
 			);
 
 			const collector_filter = (message) => message.author.id === t_row.creator;
@@ -99,17 +104,29 @@ module.exports = class TicketManager extends EventEmitter {
 						.setFooter(settings.footer)
 				);
 				await message.react('✅');
+				collector.stop();
 			});
 
-			collector.on('end', async (collected) => {
+			collector.on('end', async () => {
-				if (collected.size === 0) {
+				collector_message
-					collector_message
+					.delete()
-						.delete()
+					.catch(() => this.client.log.warn('Failed to delete topic collector message'));
-						.catch(() => this.client.log.warn('Failed to delete topic collector message'));
+				await t_channel.send(
-				}
+					new MessageEmbed()
+						.setColor(settings.colour)
+						.setDescription(i18n('commands.new.questions', questions))
+						.setFooter(settings.footer)
+				);
 			});
-
+		} else {
-			
+			if (cat_row.opening_questions.length > 0) {
+				await t_channel.send(
+					new MessageEmbed()
+						.setColor(settings.colour)
+						.setDescription(i18n('commands.new.questions', questions))
+						.setFooter(settings.footer)
+				);
+			}
 		}
 	}
 

src/utils/discord.js

@@ -11,7 +11,7 @@ module.exports = {
 	 */
 	footer: (text, additional) => {
 		if (text && additional) return `${text} | ${additional}`;
-		else return text || additional || '';
+		else return additional || text || '';
 	},
 	/**
 	 * Select a presence from the config