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fix(stats): average response/resolution times

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This commit is contained in:
Isaac
2023-05-06 00:06:39 +01:00
parent d7e538ee3c
commit cf93f085ac
6 changed files with 36 additions and 14 deletions
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2
src/lib/stats.js Normal file
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@@ -0,0 +1,2 @@
module.exports.getAvgResolutionTime = tickets => (tickets.reduce((total, ticket) => total + (ticket.closedAt - ticket.createdAt), 0) ?? 1) / tickets.length;
module.exports.getAvgResponseTime = tickets => (tickets.reduce((total, ticket) => total + (ticket.firstResponseAt - ticket.createdAt), 0) ?? 1) / tickets.length;

13
src/lib/tickets/manager.js
View File

@@ -20,6 +20,10 @@ const { isStaff } = require('../users');
const { Collection } = require('discord.js');
const spacetime = require('spacetime');
const Cryptr = require('cryptr');
const {
getAvgResolutionTime,
getAvgResponseTime,
} = require('../stats');
const {
decrypt,
encrypt,
@@ -404,10 +408,11 @@ module.exports = class TicketManager {
if (category.image) await channel.send(category.image);
const needsStats = category.openingMessage.match(/{+\s?avgResponseTime\s?}+/i) || category.openingMessage.match(/{+\s?avgResolutionTime\s?}+/i);
const statsCacheKey = `cache/category-stats/${categoryId}`;
let stats = await this.client.keyv.get(statsCacheKey);
if (!stats) {
const tickets = await this.client.prisma.ticket.findMany({
if (needsStats && !stats) {
const closedTickets = await this.client.prisma.ticket.findMany({
select: {
closedAt: true,
createdAt: true,
@@ -420,8 +425,8 @@ module.exports = class TicketManager {
},
});
stats = {
avgResolutionTime: ms(tickets.reduce((total, ticket) => total + (ticket.closedAt - ticket.createdAt), 0) ?? 1 / tickets.length, { long: true }),
avgResponseTime: ms(tickets.reduce((total, ticket) => total + (ticket.firstResponseAt - ticket.createdAt), 0) ?? 1 / tickets.length, { long: true }),
avgResolutionTime: ms(getAvgResolutionTime(closedTickets), { long: true }),
avgResponseTime: ms(getAvgResponseTime(closedTickets), { long: true }),
};
this.client.keyv.set(statsCacheKey, stats, ms('1h'));
}