Add message and ticket referencing, fixes

src/autocomplete/references.js

@@ -8,5 +8,37 @@ module.exports = class ReferencesCompleter extends Autocompleter {
 		});
 	}
 
-	async run(value, comamnd, interaction) { }
+	/**
+	 * @param {string} value
+	 * @param {*} comamnd
+	 * @param {import("discord.js").AutocompleteInteraction} interaction
+	 */
+	async run(value, comamnd, interaction) {
+		/** @type {import("client")} */
+		const client = this.client;
+		const settings = await client.prisma.guild.findUnique({ where: { id: interaction.guild.id } });
+		const tickets = await client.prisma.ticket.findMany({
+			where: {
+				createdById: interaction.user.id,
+				guildId: interaction.guild.id,
+				open: false,
+			},
+		});
+		const options = value ? tickets.filter(t =>
+			String(t.number).match(new RegExp(value, 'i')) ||
+			t.topic?.match(new RegExp(value, 'i')) ||
+			new Date(t.createdAt).toLocaleString(settings.locale, { dateStyle: 'short' })?.match(new RegExp(value, 'i')),
+		) : tickets;
+		await interaction.respond(
+			options
+				.slice(0, 25)
+				.map(t => {
+					const date = new Date(t.createdAt).toLocaleString(settings.locale, { dateStyle: 'short' });
+					return {
+						name: `#${t.number} - ${date} ${t.topic ? '| ' + t.topic.substring(0, 50) : ''}`,
+						value: t.id,
+					};
+				}),
+		);
+	}
 };

src/commands/message/create.js

@@ -1,4 +1,5 @@
 const { MessageCommand } = require('@eartharoid/dbf');
+const { useGuild } = require('../../lib/tickets/utils');
 
 module.exports = class CreateMessageCommand extends MessageCommand {
 	constructor(client, options) {
@@ -13,7 +14,11 @@ module.exports = class CreateMessageCommand extends MessageCommand {
 		});
 	}
 
+	/**
+	 * @param {import("discord.js").MessageContextMenuCommandInteraction} interaction
+	 */
 	async run(interaction) {
 		// TODO: archive message
+		await useGuild(this.client, interaction, { referencesMessage: interaction.targetMessage.channelId + '/' + interaction.targetId });
 	}
 };

src/commands/slash/new.js

@@ -1,5 +1,6 @@
 const { SlashCommand } = require('@eartharoid/dbf');
 const { ApplicationCommandOptionType } = require('discord.js');
+const { useGuild } = require('../../lib/tickets/utils');
 
 module.exports = class NewSlashCommand extends SlashCommand {
 	constructor(client, options) {
@@ -14,7 +15,7 @@ module.exports = class NewSlashCommand extends SlashCommand {
 				autocomplete: true,
 				name: 'references',
 				required: false,
-				type: ApplicationCommandOptionType.Integer,
+				type: ApplicationCommandOptionType.String,
 			},
 		];
 		opts = opts.map(o => {
@@ -43,5 +44,12 @@ module.exports = class NewSlashCommand extends SlashCommand {
 		});
 	}
 
-	async run(interaction) { }
+	/**
+	 *
+	 * @param {import("discord.js").ChatInputCommandInteraction} interaction
+	 */
+	async run(interaction) {
+		await useGuild(this.client, interaction, { referencesTicketId: interaction.options.getString('references', false) });
+
+	}
 };

src/i18n/en-GB.yml

@@ -194,7 +194,9 @@ misc:
   member_limit:
     description:
       - Please use your existing ticket or close it before creating another.
-      - Please close a ticket before creating another.
+      - |
+        Please close a ticket before creating another.
+        Use `/tickets` to view your existing tickets.
     title:
       - ❌ You already have a ticket
       - ❌ You already have %d open tickets
@@ -228,3 +230,13 @@ ticket:
       {creator} has created a new ticket
     fields:
       topic: Topic
+  references_message:
+    description: 'References [a message]({url}) sent {timestamp} by {author}.'
+    title: ℹ️ Reference
+  references_ticket:
+    description: 'This ticket is related to a previous ticket:'
+    fields:
+      date: Created at
+      number: Number
+      topic: Topic
+    title: ℹ️ Reference

src/lib/tickets/archiver.js

@@ -0,0 +1,11 @@
+const Cryptr = require('cryptr');
+const cryptr = new Cryptr(process.env.ENCRYPTION_KEY);
+
+module.exports = class TicketArchiver {
+	constructor(client) {
+		/** @type {import("client")} */
+		this.client = client;
+	}
+
+	async addMessage() {}
+};

src/lib/tickets/manager.js

@@ -1,4 +1,5 @@
 /* eslint-disable max-lines */
+const TicketArchiver = require('./archiver');
 const {
 	ActionRowBuilder,
 	ButtonBuilder,
@@ -24,7 +25,7 @@ module.exports = class TicketManager {
 	constructor(client) {
 		/** @type {import("client")} */
 		this.client = client;
-
+		this.archiver = new TicketArchiver(client);
 		this.$ = { categories: {} };
 	}
 
@@ -92,7 +93,7 @@ module.exports = class TicketManager {
 	 * @param {string?} [data.topic]
 	 */
 	async create({
-		categoryId, interaction, topic, referencesMessage, referencesTicket,
+		categoryId, interaction, topic, referencesMessage, referencesTicketId,
 	}) {
 		categoryId = Number(categoryId);
 		const category = await this.getCategory(categoryId);
@@ -122,6 +123,9 @@ module.exports = class TicketManager {
 			});
 		}
 
+		/** @type {import("discord.js").Guild} */
+		const guild = this.client.guilds.cache.get(category.guild.id);
+		const member = interaction.member ?? await guild.members.fetch(interaction.user.id);
 		const getMessage = this.client.i18n.getLocale(category.guild.locale);
 
 		const rlKey = `ratelimits/guild-user:${category.guildId}-${interaction.user.id}`;
@@ -130,7 +134,7 @@ module.exports = class TicketManager {
 			return await interaction.reply({
 				embeds: [
 					new ExtendedEmbedBuilder({
-						iconURL: interaction.guild.iconURL(),
+						iconURL: guild.iconURL(),
 						text: category.guild.footer,
 					})
 						.setColor(category.guild.errorColour)
@@ -146,7 +150,7 @@ module.exports = class TicketManager {
 		const sendError = name => interaction.reply({
 			embeds: [
 				new ExtendedEmbedBuilder({
-					iconURL: interaction.guild.iconURL(),
+					iconURL: guild.iconURL(),
 					text: category.guild.footer,
 				})
 					.setColor(category.guild.errorColour)
@@ -156,10 +160,6 @@ module.exports = class TicketManager {
 			ephemeral: true,
 		});
 
-		/** @type {import("discord.js").Guild} */
-		const guild = this.client.guilds.cache.get(category.guild.id);
-		const member = interaction.member ?? await guild.members.fetch(interaction.user.id);
-
 		if (category.guild.blocklist.length !== 0) {
 			const blocked = category.guild.blocklist.some(r => member.roles.cache.has(r));
 			if (blocked) return await sendError('blocked');
@@ -181,7 +181,7 @@ module.exports = class TicketManager {
 			return await interaction.reply({
 				embeds: [
 					new ExtendedEmbedBuilder({
-						iconURL: interaction.guild.iconURL(),
+						iconURL: guild.iconURL(),
 						text: category.guild.footer,
 					})
 						.setColor(category.guild.errorColour)
@@ -206,7 +206,7 @@ module.exports = class TicketManager {
 		// 	return await interaction.reply({
 		// 		embeds: [
 		// 			new ExtendedEmbedBuilder({
-		// 				iconURL: interaction.guild.iconURL(),
+		// 				iconURL: guild.iconURL(),
 		// 				text: category.guild.footer,
 		// 			})
 		// 				.setColor(category.guild.errorColour)
@@ -222,7 +222,7 @@ module.exports = class TicketManager {
 			return await interaction.reply({
 				embeds: [
 					new ExtendedEmbedBuilder({
-						iconURL: interaction.guild.iconURL(),
+						iconURL: guild.iconURL(),
 						text: category.guild.footer,
 					})
 						.setColor(category.guild.errorColour)
@@ -240,7 +240,7 @@ module.exports = class TicketManager {
 						action: 'questions',
 						categoryId,
 						referencesMessage,
-						referencesTicket,
+						referencesTicketId,
 					}))
 					.setTitle(category.name)
 					.setComponents(
@@ -290,7 +290,7 @@ module.exports = class TicketManager {
 						action: 'topic',
 						categoryId,
 						referencesMessage,
-						referencesTicket,
+						referencesTicketId,
 					}))
 					.setTitle(category.name)
 					.setComponents(
@@ -311,6 +311,8 @@ module.exports = class TicketManager {
 			await this.postQuestions({
 				categoryId,
 				interaction,
+				referencesMessage,
+				referencesTicketId,
 				topic,
 			});
 		}
@@ -323,7 +325,7 @@ module.exports = class TicketManager {
 	 * @param {string?} [data.topic]
 	 */
 	async postQuestions({
-		action, categoryId, interaction, topic, referencesMessage, referencesTicket,
+		action, categoryId, interaction, topic, referencesMessage, referencesTicketId,
 	}) {
 		await interaction.deferReply({ ephemeral: true });
 
@@ -480,6 +482,69 @@ module.exports = class TicketManager {
 
 		// TODO: referenced msg or ticket
 
+		if (referencesMessage) {
+			referencesMessage = referencesMessage.split('/');
+			/** @type {import("discord.js").Message} */
+			const message = await (await this.client.channels.fetch(referencesMessage[0]))?.messages.fetch(referencesMessage[1]);
+			if (message) {
+				await channel.send({
+					embeds: [
+						new ExtendedEmbedBuilder()
+							.setColor(category.guild.primaryColour)
+							.setTitle(getMessage('ticket.references_message.title'))
+							.setDescription(
+								getMessage('ticket.references_message.description', {
+									author: message.author.toString(),
+									timestamp: `<t:${Math.ceil(message.createdTimestamp / 1000)}:R>`,
+									url: message.url,
+								})),
+						new ExtendedEmbedBuilder({
+							iconURL: guild.iconURL(),
+							text: category.guild.footer,
+						})
+							.setColor(category.guild.primaryColour)
+							.setAuthor({
+								iconURL: message.member?.displayAvatarURL(),
+								name: message.member?.displayName || 'Unknown',
+							})
+							.setDescription(message.content.substring(0, 1000) + message.content.length > 1000 ? '...' : ''),
+					],
+				});
+			}
+		} else if (referencesTicketId) {
+			// TODO: add portal url
+			const ticket = await this.client.prisma.ticket.findUnique({ where: { id: referencesTicketId } });
+			if (ticket) {
+				const embed = new ExtendedEmbedBuilder({
+					iconURL: guild.iconURL(),
+					text: category.guild.footer,
+				})
+					.setColor(category.guild.primaryColour)
+					.setTitle(getMessage('ticket.references_ticket.title'))
+					.setDescription(getMessage('ticket.references_ticket.description'))
+					.setFields([
+						{
+							inline: true,
+							name: getMessage('ticket.references_ticket.fields.number'),
+							value: inlineCode(ticket.number),
+						},
+						{
+							inline: true,
+							name: getMessage('ticket.references_ticket.fields.date'),
+							value: `<t:${Math.ceil(ticket.createdAt / 1000)}:f>`,
+						},
+					]);
+				if (ticket.topic) {
+					embed.addFields({
+						inline: false,
+						name: getMessage('ticket.references_ticket.fields.topic'),
+						value: ticket.topic,
+					});
+				}
+				await channel.send({ embeds: [embed] });
+			}
+		}
+
 		const data = {
 			category: { connect: { id: categoryId } },
 			createdBy: {
@@ -494,10 +559,10 @@ module.exports = class TicketManager {
 			openingMessageId: sent.id,
 			topic,
 		};
-		if (referencesTicket) data.referencesTicket = { connect: { id: referencesTicket } };
+		if (referencesTicketId) data.referencesTicket = { connect: { id: referencesTicketId } };
 		let message;
-		if (referencesMessage) message = this.client.prisma.archivedMessage.findUnique({ where: { id: referencesMessage } });
-		if (message) data.referencesMessage = { connect: { id: referencesMessage } }; // only add if the message has been archived ^^
+		if (referencesMessage) message = await this.client.prisma.archivedMessage.findUnique({ where: { id: referencesMessage[1] } });
+		if (message) data.referencesMessage = { connect: { id: referencesMessage[0] } }; // only add if the message has been archived ^^
 		if (answers) data.questionAnswers = { createMany: { data: answers } };
 		await interaction.editReply({
 			components: [],

src/lib/tickets/utils.js

@@ -0,0 +1,77 @@
+const {
+	ActionRowBuilder,
+	EmbedBuilder,
+	SelectMenuBuilder,
+	SelectMenuOptionBuilder,
+} = require('discord.js');
+const emoji = require('node-emoji');
+
+module.exports = {
+	/**
+	 * @param {import("client")} client
+	 * @param {import("discord.js").ButtonInteraction|import("discord.js").SelectMenuInteraction} interaction
+	 */
+	async useGuild(client, interaction, {
+		referencesMessage,
+		referencesTicketId,
+		topic,
+	}) {
+		const settings = await client.prisma.guild.findUnique({
+			select: {
+				categories: true,
+				errorColour: true,
+				locale: true,
+				primaryColour: true,
+			},
+			where: { id: interaction.guild.id },
+		});
+		const getMessage = client.i18n.getLocale(settings.locale);
+		if (settings.categories.length === 0) {
+			interaction.reply({
+				components: [],
+				embeds: [
+					new EmbedBuilder()
+						.setColor(settings.errorColour)
+						.setTitle(getMessage('misc.no_categories.title'))
+						.setDescription(getMessage('misc.no_categories.description')),
+				],
+				ephemeral: true,
+			});
+		} else if (settings.categories.length === 1) {
+			await client.tickets.create({
+				categoryId: settings.categories[0].id,
+				interaction,
+				referencesMessage,
+				referencesTicketId,
+				topic,
+			});
+		} else {
+			await interaction.reply({
+				components: [
+					new ActionRowBuilder()
+						.setComponents(
+							new SelectMenuBuilder()
+								.setCustomId(JSON.stringify({
+									action: 'create',
+									referencesMessage,
+									referencesTicketId,
+									topic,
+								}))
+								.setPlaceholder(getMessage('menus.category.placeholder'))
+								.setOptions(
+									settings.categories.map(category =>
+										new SelectMenuOptionBuilder()
+											.setValue(String(category.id))
+											.setLabel(category.name)
+											.setDescription(category.description)
+											.setEmoji(emoji.hasEmoji(category.emoji) ? emoji.get(category.emoji) : { id: category.emoji }),
+									),
+								),
+						),
+				],
+				ephemeral: true,
+			});
+		}
+
+	},
+};

src/listeners/client/messageCreate.js

@@ -23,13 +23,13 @@ module.exports = class extends Listener {
 	}
 
 	/**
- 	 * @param {string} guildId
+ 	 * @param {import('@prisma/client').Guild} settings
 	 * @param {import("discord.js").ButtonInteraction|import("discord.js").SelectMenuInteraction} interaction
 	 */
 	async useGuild(settings, interaction, topic) {
 		const getMessage = this.client.i18n.getLocale(settings.locale);
 		if (settings.categories.length === 0) {
-			interaction.editReply({
+			interaction.update({
 				components: [],
 				embeds: [
 					new EmbedBuilder()
@@ -45,7 +45,7 @@ module.exports = class extends Listener {
 				topic,
 			});
 		} else {
-			const sent = await interaction.editReply({
+			await interaction.update({
 				components: [
 					new ActionRowBuilder()
 						.setComponents(
@@ -67,17 +67,17 @@ module.exports = class extends Listener {
 						),
 				],
 			});
-			sent.awaitMessageComponent({
+			interaction.message.awaitMessageComponent({
 				componentType: ComponentType.SelectMenu,
 				filter: () => true,
 				time: ms('30s'),
 			})
 				.then(async () => {
-					await sent.delete();
+					interaction.message.delete();
 				})
 				.catch(error => {
 					if (error) this.client.log.error(error);
-					sent.delete();
+					interaction.message.delete();
 				});
 		}
 
@@ -92,7 +92,7 @@ module.exports = class extends Listener {
 
 		if (message.channel.type === ChannelType.DM) {
 			if (message.author.bot) return false;
-			const commonGuilds = await getCommonGuilds(this.client, message.author.id);
+			const commonGuilds = await getCommonGuilds(client, message.author.id);
 			if (commonGuilds.size === 0) {
 				return false;
 			} else if (commonGuilds.size === 1) {
@@ -105,7 +105,7 @@ module.exports = class extends Listener {
 					},
 					where: { id: commonGuilds.at(0).id },
 				});
-				const getMessage = this.client.i18n.getLocale(settings.locale);
+				const getMessage = client.i18n.getLocale(settings.locale);
 				const sent = await message.reply({
 					components: [
 						new ActionRowBuilder()
@@ -126,16 +126,16 @@ module.exports = class extends Listener {
 				});
 				sent.awaitMessageComponent({
 					componentType: ComponentType.Button,
-					filter: interaction => interaction.deferUpdate(),
+					filter: () => true,
 					time: ms('30s'),
 				})
 					.then(async interaction => await this.useGuild(settings, interaction, message.content))
 					.catch(error => {
-						if (error) this.client.log.error(error);
+						if (error) client.log.error(error);
 						sent.delete();
 					});
 			} else {
-				const getMessage = this.client.i18n.getLocale();
+				const getMessage = client.i18n.getLocale();
 				const sent = await message.reply({
 					components: [
 						new ActionRowBuilder()
@@ -156,7 +156,7 @@ module.exports = class extends Listener {
 				});
 				sent.awaitMessageComponent({
 					componentType: ComponentType.SelectMenu,
-					filter: interaction => interaction.deferUpdate(),
+					filter: () => true,
 					time: ms('30s'),
 				})
 					.then(async interaction => {
@@ -172,7 +172,7 @@ module.exports = class extends Listener {
 						await this.useGuild(settings, interaction, message.content);
 					})
 					.catch(error => {
-						if (error) this.client.log.error(error);
+						if (error) client.log.error(error);
 						sent.delete();
 					});
 			}

src/listeners/client/ready.js

@@ -25,11 +25,16 @@ module.exports = class extends Listener {
 				cooldown: true,
 				id: true,
 				tickets: {
-					select: { createdById: true },
+					select: {
+						createdById: true,
+						guildId: true,
+						id: true,
+					},
 					where: { open: true },
 				},
 			},
 		});
+		let deleted = 0;
 		let ticketCount = 0;
 		let cooldowns = 0;
 		for (const category of categories) {
@@ -38,6 +43,13 @@ module.exports = class extends Listener {
 			for (const ticket of category.tickets) {
 				if (client.tickets.$.categories[category.id][ticket.createdById]) client.tickets.$.categories[category.id][ticket.createdById]++;
 				else client.tickets.$.categories[category.id][ticket.createdById] = 1;
+				/** @type {import("discord.js").Guild} */
+				const guild = client.guilds.cache.get(ticket.guildId);
+				if (guild && guild.available && !client.channels.cache.has(ticket.id)) {
+					deleted += 0;
+					await client.tickets.close(ticket.id);
+				}
+
 			}
 			if (category.cooldown) {
 				const recent = await client.prisma.ticket.findMany({
@@ -63,6 +75,7 @@ module.exports = class extends Listener {
 		// const ticketCount = categories.reduce((total, category) => total + category.tickets.length, 0);
 		client.log.info(`Cached ticket count of ${categories.length} categories (${ticketCount} open tickets)`);
 		client.log.info(`Loaded ${cooldowns} active cooldowns`);
+		client.log.info(`Closed ${deleted} deleted tickets`);
 
 		// presence/activity
 		let next = 0;

src/menus/create.js

@@ -1,4 +1,5 @@
 const { Menu } = require('@eartharoid/dbf');
+const { MessageFlags } = require('discord.js');
 
 module.exports = class CreateMenu extends Menu {
 	constructor(client, options) {
@@ -13,11 +14,11 @@ module.exports = class CreateMenu extends Menu {
 	 * @param {import("discord.js").SelectMenuInteraction} interaction
 	 */
 	async run(id, interaction) {
-		interaction.message.edit({ components: interaction.message.components }); // reset the select menu (minor client-side UI issue)
+		if (!interaction.message.flags.has(MessageFlags.Ephemeral)) interaction.message.edit({ components: interaction.message.components }); // reset the select menu (minor client-side UI issue)
 		await this.client.tickets.create({
+			...id,
 			categoryId: interaction.values[0],
 			interaction,
-			topic: id.topic,
 		});
 	}
 };