ticket creation works

src/buttons/edit.js

@@ -0,0 +1,12 @@
+const { Button } = require('@eartharoid/dbf');
+
+module.exports = class EditButton extends Button {
+	constructor(client, options) {
+		super(client, {
+			...options,
+			id: 'edit',
+		});
+	}
+
+	async run(id, interaction) { }
+};

src/commands/slash/claim.js

@@ -0,0 +1,23 @@
+const { SlashCommand } = require('@eartharoid/dbf');
+const { ApplicationCommandOptionType } = require('discord.js');
+
+module.exports = class ClaimSlashCommand extends SlashCommand {
+	constructor(client, options) {
+		const descriptionLocalizations = {};
+		client.i18n.locales.forEach(l => (descriptionLocalizations[l] = client.i18n.getMessage(l, 'commands.slash.claim.description')));
+
+		const nameLocalizations = {};
+		client.i18n.locales.forEach(l => (nameLocalizations[l] = client.i18n.getMessage(l, 'commands.slash.claim.name')));
+
+		super(client, {
+			...options,
+			description: descriptionLocalizations['en-GB'],
+			descriptionLocalizations,
+			dmPermission: false,
+			name: nameLocalizations['en-GB'],
+			nameLocalizations,
+		});
+	}
+
+	async run(interaction) { }
+};

src/commands/slash/release.js

@@ -0,0 +1,23 @@
+const { SlashCommand } = require('@eartharoid/dbf');
+const { ApplicationCommandOptionType } = require('discord.js');
+
+module.exports = class ReleaseSlashCommand extends SlashCommand {
+	constructor(client, options) {
+		const descriptionLocalizations = {};
+		client.i18n.locales.forEach(l => (descriptionLocalizations[l] = client.i18n.getMessage(l, 'commands.slash.release.description')));
+
+		const nameLocalizations = {};
+		client.i18n.locales.forEach(l => (nameLocalizations[l] = client.i18n.getMessage(l, 'commands.slash.release.name')));
+
+		super(client, {
+			...options,
+			description: descriptionLocalizations['en-GB'],
+			descriptionLocalizations,
+			dmPermission: false,
+			name: nameLocalizations['en-GB'],
+			nameLocalizations,
+		});
+	}
+
+	async run(interaction) { }
+};

src/commands/slash/topic.js

@@ -9,28 +9,6 @@ module.exports = class TopicSlashCommand extends SlashCommand {
 		const nameLocalizations = {};
 		client.i18n.locales.forEach(l => (nameLocalizations[l] = client.i18n.getMessage(l, 'commands.slash.topic.name')));
 
-		let opts = [
-			{
-				name: 'new-topic',
-				required: true,
-				type: ApplicationCommandOptionType.String,
-			},
-		];
-		opts = opts.map(o => {
-			const descriptionLocalizations = {};
-			client.i18n.locales.forEach(l => (descriptionLocalizations[l] = client.i18n.getMessage(l, `commands.slash.topic.options.${o.name}.description`)));
-
-			const nameLocalizations = {};
-			client.i18n.locales.forEach(l => (nameLocalizations[l] = client.i18n.getMessage(l, `commands.slash.topic.options.${o.name}.name`)));
-
-			return {
-				...o,
-				description: descriptionLocalizations['en-GB'],
-				descriptionLocalizations,
-				nameLocalizations: nameLocalizations,
-			};
-		});
-
 		super(client, {
 			...options,
 			description: descriptionLocalizations['en-GB'],
@@ -38,7 +16,6 @@ module.exports = class TopicSlashCommand extends SlashCommand {
 			dmPermission: false,
 			name: nameLocalizations['en-GB'],
 			nameLocalizations,
-			options: opts,
 		});
 	}
 

src/i18n/en-GB.yml

@@ -1,10 +1,22 @@
 buttons:
+  claim:
+    emoji: 🙌
+    text: Claim
+  close:
+    emoji: ✖️
+    text: Close
   confirm_open:
     emoji: ✅
     text: Create ticket
   create:
     emoji: 🎫
     text: Create a ticket
+  edit:
+    emoji: ✏️
+    text: Edit
+  unclaim:
+    emoji: ♻️
+    text: Release
 commands:
   message:
     create:
@@ -22,6 +34,9 @@ commands:
         ticket:
           description: The ticket to add the member to
           name: ticket
+    claim:
+      description: Claim a ticket
+      name: claim
     close:
       description: Close a ticket
       name: close
@@ -79,6 +94,9 @@ commands:
             LOW: 🟢 Low
           description: The priority of the ticket
           name: priority
+    release:
+      description: Release (unclaim) a ticket
+      name: release
     remove:
       description: Remove a member from a ticket
       name: remove
@@ -99,10 +117,6 @@ commands:
     topic:
       description: Change the topic of a ticket
       name: topic
-      options:
-        new-topic:
-          description: The new topic of the ticket
-          name: new-topic
     tickets:
       description: List your own or someone else's tickets
       name: tickets
@@ -152,10 +166,6 @@ menus:
     placeholder: Select a ticket category
   guild:
     placeholder: Select a server
-modals:
-  feedback:
-    title: 'Feedback'
-  topic: 'Topic'
 misc:
   no_categories:
     description: No ticket categories have been configured.
@@ -166,7 +176,16 @@ misc:
   unknown_category:
     description: Please try a different category.
     title: ❌ That ticket category doesn't exist
+modals:
+  feedback:
+    title: Feedback
+  topic:
+    label: Topic
+    placeholder: What is this ticket about?
 ticket:
+  created:
+    description: 'Your ticket channel has been created: {channel}.'
+    title: ✅ Ticket created
   answers:
     no_value: '*No response*'
   opening_message:

src/lib/embed.js

@@ -0,0 +1,8 @@
+const { EmbedBuilder } = require('discord.js');
+
+module.exports = class ExtendedEmbedBuilder extends EmbedBuilder {
+	constructor(footer, opts) {
+		super(opts);
+		if (footer && footer.text) this.setFooter(footer);
+	}
+};

src/lib/tickets/manager.js

@@ -1,6 +1,7 @@
 /* eslint-disable max-lines */
 const {
 	ActionRowBuilder,
+	ButtonStyle,
 	ModalBuilder,
 	SelectMenuBuilder,
 	SelectMenuOptionBuilder,
@@ -9,7 +10,8 @@ const {
 } = require('discord.js');
 const emoji = require('node-emoji');
 const ms = require('ms');
-const { EmbedBuilder } = require('discord.js');
+const ExtendedEmbedBuilder = require('../embed');
+const { ButtonBuilder } = require('discord.js');
 
 /**
  * @typedef {import('@prisma/client').Category & {guild: import('@prisma/client').Guild} & {questions: import('@prisma/client').Question[]}} CategoryGuildQuestions
@@ -29,6 +31,7 @@ module.exports = class TicketManager {
 	async create({
 		categoryId, interaction, topic, referencesMessage, referencesTicket,
 	}) {
+		categoryId = Number(categoryId);
 		const cacheKey = `cache/category+guild+questions:${categoryId}`;
 		/** @type {CategoryGuildQuestions} */
 		let category = await this.client.keyv.get(cacheKey);
@@ -51,18 +54,16 @@ module.exports = class TicketManager {
 					};
 				}
 				const getMessage = this.client.i18n.getLocale(settings.locale);
-				const embed = new EmbedBuilder()
+				return await interaction.reply({
-					.setColor(settings.errorColour)
+					embeds: [
-					.setTitle(getMessage('misc.unknown_category.title'))
+						new ExtendedEmbedBuilder({
-					.setDescription(getMessage('misc.unknown_category.description'));
-				if (settings.footer) {
-					embed.setFooter({
 							iconURL: interaction.guild?.iconURL(),
 							text: settings.footer,
-					});
+						})
-				}
+							.setColor(settings.errorColour)
-				return await interaction.reply({
+							.setTitle(getMessage('misc.unknown_category.title'))
-					embeds: [embed],
+							.setDescription(getMessage('misc.unknown_category.description')),
+					],
 					ephemeral: true,
 				});
 			}
@@ -74,24 +75,24 @@ module.exports = class TicketManager {
 		const rlKey = `ratelimits/guild-user:${category.guildId}-${interaction.user.id}`;
 		const rl = await this.client.keyv.get(rlKey);
 		if (rl) {
-			const embed = new EmbedBuilder()
+			return await interaction.reply({
-				.setColor(category.guild.errorColour)
+				embeds: [
-				.setTitle(getMessage('misc.ratelimited.title'))
+					new ExtendedEmbedBuilder({
-				.setDescription(getMessage('misc.ratelimited.description'));
-			if (category.guild.footer) {
-				embed.setFooter({
 						iconURL: interaction.guild.iconURL(),
 						text: category.guild.footer,
-				});
+					})
-			}
+						.setColor(category.guild.errorColour)
-			return await interaction.reply({
+						.setTitle(getMessage('misc.ratelimited.title'))
-				embeds: [embed],
+						.setDescription(getMessage('misc.ratelimited.description')),
+				],
 				ephemeral: true,
 			});
 		} else {
 			this.client.keyv.set(rlKey, true, ms('10s'));
 		}
 
+		// TODO: if blacklisted role -> stop
+
 		// TODO: if member !required roles -> stop
 
 		// TODO: if discordCategory has 50 channels -> stop
@@ -124,7 +125,7 @@ module.exports = class TicketManager {
 												.setCustomId(q.id)
 												.setLabel(q.label)
 												.setStyle(q.style)
-												.setMaxLength(q.maxLength)
+												.setMaxLength(Math.min(q.maxLength, 1000))
 												.setMinLength(q.minLength)
 												.setPlaceholder(q.placeholder)
 												.setRequired(q.required)
@@ -168,8 +169,12 @@ module.exports = class TicketManager {
 							.setComponents(
 								new TextInputBuilder()
 									.setCustomId('topic')
-									.setLabel(getMessage('modals.topic'))
+									.setLabel(getMessage('modals.topic.label'))
-									.setStyle(TextInputStyle.Long),
+									.setStyle(TextInputStyle.Paragraph)
+									.setMaxLength(1000)
+									.setMinLength(5)
+									.setPlaceholder(getMessage('modals.topic.placeholder'))
+									.setRequired(true),
 							),
 					),
 			);
@@ -189,7 +194,7 @@ module.exports = class TicketManager {
 	 * @param {string?} [data.topic]
 	 */
 	async postQuestions({
-		categoryId, interaction, topic, referencesMessage, referencesTicket,
+		action, categoryId, interaction, topic, referencesMessage, referencesTicket,
 	}) {
 		await interaction.deferReply({ ephemeral: true });
 
@@ -199,12 +204,16 @@ module.exports = class TicketManager {
 
 		let answers;
 		if (interaction.isModalSubmit()) {
+			if (action === 'questions') {
 				answers = category.questions.map(q => ({
 					questionId: q.id,
 					userId: interaction.user.id,
 					value: interaction.fields.getTextInputValue(q.id),
 				}));
 				if (category.customTopic) topic = interaction.fields.getTextInputValue(category.customTopic);
+			} else if (action === 'topic') {
+				topic = interaction.fields.getTextInputValue('topic');
+			}
 		}
 
 		/** @type {import("discord.js").Guild} */
@@ -244,7 +253,10 @@ module.exports = class TicketManager {
 			topic: `${creator}${topic?.length > 0 ? ` | ${topic}` : ''}`,
 		});
 
-		const embed = new EmbedBuilder()
+		if (category.image) await channel.send(category.image);
+
+		const embeds = [
+			new ExtendedEmbedBuilder()
 				.setColor(category.guild.primaryColour)
 				.setAuthor({
 					iconURL: creator.displayAvatarURL(),
@@ -254,38 +266,88 @@ module.exports = class TicketManager {
 					category.openingMessage
 						.replace(/{+\s?(user)?name\s?}+/gi, creator.user.toString()),
 
-			);
+				),
+		];
 
 		if (answers) {
-			embed.setFields(
+			embeds.push(
+				new ExtendedEmbedBuilder()
+					.setColor(category.guild.primaryColour)
+					.setFields(
 						category.questions.map(q => ({
 							name: q.label,
 							value: interaction.fields.getTextInputValue(q.id) || getMessage('ticket.answers.no_value'),
 						})),
+					),
 			);
+			// embeds[0].setFields(
+			// 	category.questions.map(q => ({
+			// 		name: q.label,
+			// 		value: interaction.fields.getTextInputValue(q.id) || getMessage('ticket.answers.no_value'),
+			// 	})),
+			// );
 		} else if (topic) {
-			embed.setFields({
+			embeds.push(
+				new ExtendedEmbedBuilder()
+					.setColor(category.guild.primaryColour)
+					.setFields({
 						name: getMessage('ticket.opening_message.fields.topic'),
 						value: topic,
-			});
+					}),
+			);
+			// embeds[0].setFields({
+			// 	name: getMessage('ticket.opening_message.fields.topic'),
+			// 	value: topic,
+			// });
 		}
 
 		if (category.guild.footer) {
-			embed.setFooter({
+			embeds[embeds.length - 1].setFooter({
 				iconURL: guild.iconURL(),
 				text: category.guild.footer,
 			});
 		}
 
-		// TODO: add edit button (if topic or questions)
+		const components = new ActionRowBuilder();
-		// TODO: add close and claim buttons if enabled
+
+		if (topic || answers) {
+			components.addComponents(
+				new ButtonBuilder()
+					.setCustomId(JSON.stringify({ action: 'edit' }))
+					.setStyle(ButtonStyle.Secondary)
+					.setEmoji(getMessage('buttons.edit.emoji'))
+					.setLabel(getMessage('buttons.edit.text')),
+			);
+		}
+
+		if (category.guild.claimButton && category.claiming) {
+			components.addComponents(
+				new ButtonBuilder()
+					.setCustomId(JSON.stringify({ action: 'claim' }))
+					.setStyle(ButtonStyle.Secondary)
+					.setEmoji(getMessage('buttons.claim.emoji'))
+					.setLabel(getMessage('buttons.claim.text')),
+			);
+		}
+
+		if (category.guild.closeButton) {
+			components.addComponents(
+				new ButtonBuilder()
+					.setCustomId(JSON.stringify({ action: 'close' }))
+					.setStyle(ButtonStyle.Danger)
+					.setEmoji(getMessage('buttons.close.emoji'))
+					.setLabel(getMessage('buttons.close.text')),
+			);
+		}
+
 		const pings = category.pingRoles.map(r => `<@&${r}>`).join(' ');
 		const sent = await channel.send({
+			components: components.components.length >=1 ? [components] : [],
 			content: getMessage('ticket.opening_message.content', {
 				creator: interaction.user.toString(),
 				staff: pings ? pings + ',' : '',
 			}),
-			embeds: [embed],
+			embeds,
 		});
 		await sent.pin({ reason: 'Ticket opening message' });
 		const pinned = channel.messages.cache.last();
@@ -318,10 +380,17 @@ module.exports = class TicketManager {
 		if (message) data.referencesMessage = { connect: { id: referencesMessage } }; // only add if the message has been archived ^^
 		if (answers) data.questionAnswers = { createMany: { data: answers } };
 		const ticket = await this.client.prisma.ticket.create({ data });
-		console.log(ticket);
 		interaction.editReply({
 			components: [],
-			embeds: [],
+			embeds: [
+				new ExtendedEmbedBuilder({
+					iconURL: guild.iconURL(),
+					text: category.guild.footer,
+				})
+					.setColor(category.guild.successColour)
+					.setTitle(getMessage('ticket.created.title'))
+					.setDescription(getMessage('ticket.created.description', { channel: channel.toString() })),
+			],
 		});
 		// TODO: log channel
 	}

src/listeners/client/messageCreate.js

@@ -178,6 +178,7 @@ module.exports = class extends Listener {
 			}
 		} else {
 			// TODO: archive messages in tickets
+			// TODO: first response
 			// TODO: auto tag
 		}
 	}

src/listeners/client/ready.js

@@ -32,7 +32,7 @@ module.exports = class extends Listener {
 				cached = {
 					avgResolutionTime: ms(closedTickets.reduce((total, ticket) => total + (ticket.closedAt - ticket.createdAt), 0) ?? 1 / closedTickets.length),
 					avgResponseTime: ms(closedTickets.reduce((total, ticket) => total + (ticket.firstResponseAt - ticket.createdAt), 0) ?? 1 / closedTickets.length),
-					openTickets: tickets.filter(t => t.open).length,
+					openTickets: tickets.length - closedTickets.length,
 					totalTickets: tickets.length,
 				};
 				await this.client.keyv.set(cacheKey, cached, ms('15m'));

src/modals/topic.js

@@ -9,10 +9,9 @@ module.exports = class TopicModal extends Modal {
 	}
 
 	async run(id, interaction) {
-		console.log(id);
+		await this.client.tickets.postQuestions({
-		console.log(require('util').inspect(interaction, {
+			...id,
-			colors: true,
+			interaction,
-			depth: 10,
+		});
-		}));
 	}
 };