mirror of
https://github.com/Hessenuk/DiscordTickets.git
synced 2024-11-17 09:23:07 +02:00
feat: feedback, start of close requests
This commit is contained in:
Isaac
parent
d7e1b05586
commit
8bf01aa520
@ -101,10 +101,9 @@ model Feedback {
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createdAt DateTime @default(now())
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guild Guild @relation(fields: [guildId], references: [id], onDelete: Cascade)
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guildId String @db.VarChar(19)
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id Int @id @default(autoincrement())
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rating Int
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ticket Ticket @relation(fields: [ticketId], references: [id])
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ticketId String @unique @db.VarChar(19)
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ticketId String @id @db.VarChar(19)
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user User? @relation(fields: [userId], references: [id])
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userId String? @db.VarChar(19)
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@ -199,10 +198,9 @@ model Ticket {
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createdAt DateTime @default(now())
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createdBy User @relation(name: "TicketsCreatedByUser", fields: [createdById], references: [id])
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createdById String @db.VarChar(19)
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feedback Feedback?
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feedbackId Int?
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firstResponseAt DateTime?
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deleted Boolean @default(false)
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feedback Feedback?
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firstResponseAt DateTime?
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guild Guild @relation(fields: [guildId], references: [id], onDelete: Cascade)
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guildId String @db.VarChar(19)
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id String @id @db.VarChar(19)
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@ -101,10 +101,9 @@ model Feedback {
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createdAt DateTime @default(now())
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guild Guild @relation(fields: [guildId], references: [id], onDelete: Cascade)
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guildId String @db.VarChar(19)
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id Int @id @default(autoincrement())
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rating Int
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ticket Ticket @relation(fields: [ticketId], references: [id])
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ticketId String @unique @db.VarChar(19)
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ticketId String @id @db.VarChar(19)
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user User? @relation(fields: [userId], references: [id])
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userId String? @db.VarChar(19)
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@ -199,10 +198,9 @@ model Ticket {
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createdAt DateTime @default(now())
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createdBy User @relation(name: "TicketsCreatedByUser", fields: [createdById], references: [id])
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createdById String @db.VarChar(19)
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feedback Feedback?
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feedbackId Int?
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firstResponseAt DateTime?
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deleted Boolean @default(false)
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feedback Feedback?
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firstResponseAt DateTime?
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guild Guild @relation(fields: [guildId], references: [id], onDelete: Cascade)
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guildId String @db.VarChar(19)
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id String @id @db.VarChar(19)
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@ -101,10 +101,9 @@ model Feedback {
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createdAt DateTime @default(now())
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guild Guild @relation(fields: [guildId], references: [id], onDelete: Cascade)
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guildId String
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id Int @id @default(autoincrement())
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rating Int
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ticket Ticket @relation(fields: [ticketId], references: [id])
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ticketId String @unique
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ticketId String @id
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user User? @relation(fields: [userId], references: [id])
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userId String?
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@ -199,10 +198,9 @@ model Ticket {
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createdAt DateTime @default(now())
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createdBy User @relation(name: "TicketsCreatedByUser", fields: [createdById], references: [id])
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createdById String
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feedback Feedback?
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feedbackId Int?
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firstResponseAt DateTime?
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deleted Boolean @default(false)
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feedback Feedback?
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firstResponseAt DateTime?
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guild Guild @relation(fields: [guildId], references: [id], onDelete: Cascade)
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guildId String
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id String @id
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@ -43,8 +43,8 @@
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"@fastify/http-proxy": "^8.4.0",
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"@fastify/jwt": "^5.0.1",
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"@fastify/oauth2": "^5.1.0",
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"@prisma/client": "^4.8.0",
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"cryptr": "^6.0.3",
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"@prisma/client": "^4.8.1",
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"cryptr": "^6.1.0",
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"discord.js": "^14.7.1",
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"dotenv": "^16.0.3",
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"express": "^4.18.2",
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@ -60,7 +60,7 @@
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"node-emoji": "^1.11.0",
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"object-diffy": "^1.0.4",
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"pad": "^3.2.0",
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"prisma": "^4.8.0",
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"prisma": "^4.8.1",
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"semver": "^7.3.8",
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"terminal-link": "^2.1.1",
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"yaml": "^1.10.2"
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@ -1,4 +1,5 @@
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const { Button } = require('@eartharoid/dbf');
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const { isStaff } = require('../lib/users');
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module.exports = class CloseButton extends Button {
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constructor(client, options) {
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@ -16,6 +17,29 @@ module.exports = class CloseButton extends Button {
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/** @type {import("client")} */
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const client = this.client;
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if (id.accepted === undefined) {
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await client.tickets.beforeRequestClose(interaction);
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} else {
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// {
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// action: 'close',
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// expect: staff ? 'user' : 'staff',
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// reason: interaction.options?.getString('reason', false) || null, // ?. because it could be a button interaction
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// requestedBy: interaction.user.id,
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// }
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await interaction.deferReply();
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const ticket = await client.prisma.ticket.findUnique({
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include: { guild: true },
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where: { id: interaction.channel.id },
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});
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if (id.expect === 'staff' && !await isStaff(interaction.guild, interaction.user.id)) {
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return;
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} else if (interaction.user.id !== ticket.createdById) {
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return;
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// if user and expect user (or is creator), feedback modal (if enabled)
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// otherwise add "Give feedback" button in DM message (if enabled)
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}
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}
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}
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};
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@ -2,8 +2,8 @@ const { Button } = require('@eartharoid/dbf');
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const {
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ActionRowBuilder,
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ModalBuilder,
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SelectMenuBuilder,
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SelectMenuOptionBuilder,
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StringSelectMenuBuilder,
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StringSelectMenuOptionBuilder,
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TextInputBuilder,
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TextInputStyle,
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} = require('discord.js');
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@ -86,14 +86,14 @@ module.exports = class EditButton extends Button {
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} else if (a.question.type === 'MENU') {
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return new ActionRowBuilder()
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.setComponents(
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new SelectMenuBuilder()
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new StringSelectMenuBuilder()
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.setCustomId(a.question.id)
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.setPlaceholder(a.question.placeholder || a.question.label)
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.setMaxValues(a.question.maxLength)
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.setMinValues(a.question.minLength)
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.setOptions(
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a.question.options.map((o, i) => {
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const builder = new SelectMenuOptionBuilder()
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const builder = new StringSelectMenuOptionBuilder()
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.setValue(String(i))
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.setLabel(o.label);
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if (o.description) builder.setDescription(o.description);
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@ -1,6 +1,7 @@
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const { FrameworkClient } = require('@eartharoid/dbf');
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const {
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GatewayIntentBits, Partials,
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GatewayIntentBits,
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Partials,
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} = require('discord.js');
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const { PrismaClient } = require('@prisma/client');
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const Keyv = require('keyv');
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@ -30,6 +30,8 @@ module.exports = class CloseSlashCommand extends SlashCommand {
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* @param {import("discord.js").ChatInputCommandInteraction} interaction
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*/
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async run(interaction) {
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/** @type {import("client")} */
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const client = this.client;
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await client.tickets.beforeRequestClose(interaction);
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}
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};
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@ -228,7 +228,5 @@ module.exports = class ForceCloseSlashCommand extends SlashCommand {
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});
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}
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}
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// TODO: close (reason)
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}
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};
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@ -85,8 +85,8 @@ module.exports = class MoveSlashCommand extends SlashCommand {
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where: { id: ticket.id },
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});
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const $oldCategory = client.tickets.$.categories[ticket.categoryId];
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const $newCategory = client.tickets.$.categories[newCategory.id];
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const $oldCategory = client.tickets.$count.categories[ticket.categoryId];
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const $newCategory = client.tickets.$count.categories[newCategory.id];
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$oldCategory.total--;
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$oldCategory[ticket.createdById]--;
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@ -44,7 +44,7 @@ module.exports = class TransferSlashCommand extends SlashCommand {
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let ticket = await client.prisma.ticket.findUnique({ where: { id: interaction.channel.id } });
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const from = ticket.createdById;
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console.log(1)
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ticket = await client.prisma.ticket.update({
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data: {
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createdBy: {
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@ -1,6 +1,9 @@
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buttons:
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accept_close_request:
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emoji: ✅
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text: Accept
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cancel:
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emoji: 🚫
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emoji: ✖️
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text: Cancel
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claim:
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emoji: 🙌
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@ -17,6 +20,9 @@ buttons:
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edit:
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emoji: ✏️
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text: Edit
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reject_close_request:
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emoji: ✖️
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text: Reject
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unclaim:
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emoji: ♻️
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text: Release
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@ -328,7 +334,13 @@ misc:
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title: ❌ That ticket category doesn't exist
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modals:
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feedback:
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title: Feedback
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comment:
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label: Comment
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placeholder: Do you have any additional feedback?
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rating:
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label: Rating
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placeholder: 1-5
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title: How did we do?
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topic:
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label: Topic
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placeholder: What is this ticket about?
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@ -336,6 +348,20 @@ ticket:
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answers:
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no_value: "*No response*"
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claimed: 🙌 {user} has claimed this ticket.
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close:
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forbidden:
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description: You don't have permission to close this ticket.
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title: ❌ Error
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staff_request:
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archived: |
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The messages in this channel will be archived for future reference.
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description: |
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{requestedBy} wants to close this ticket.
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Click "Accept" to close it now, or "Reject" if you still need help.
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title: ❓ Can this ticket be closed?
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user_request:
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title: ❓ {requestedBy} wants to close this ticket
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created:
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description: "Your ticket channel has been created: {channel}."
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title: ✅ Ticket created
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@ -22,10 +22,10 @@ module.exports = async client => {
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let cooldowns = 0;
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for (const category of categories) {
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ticketCount += category.tickets.length;
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client.tickets.$.categories[category.id] = { total: category.tickets.length };
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client.tickets.$count.categories[category.id] = { total: category.tickets.length };
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for (const ticket of category.tickets) {
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if (client.tickets.$.categories[category.id][ticket.createdById]) client.tickets.$.categories[category.id][ticket.createdById]++;
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else client.tickets.$.categories[category.id][ticket.createdById] = 1;
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if (client.tickets.$count.categories[category.id][ticket.createdById]) client.tickets.$count.categories[category.id][ticket.createdById]++;
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else client.tickets.$count.categories[category.id][ticket.createdById] = 1;
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/** @type {import("discord.js").Guild} */
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const guild = client.guilds.cache.get(ticket.guildId);
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if (guild && guild.available && !client.channels.cache.has(ticket.id)) {
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@ -16,6 +16,7 @@ const emoji = require('node-emoji');
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const ms = require('ms');
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const ExtendedEmbedBuilder = require('../embed');
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const { logTicketEvent } = require('../logging');
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const { isStaff } = require('../users');
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const { Collection } = require('discord.js');
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const Cryptr = require('cryptr');
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const { encrypt } = new Cryptr(process.env.ENCRYPTION_KEY);
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@ -30,14 +31,21 @@ module.exports = class TicketManager {
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/** @type {import("client")} */
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this.client = client;
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this.archiver = new TicketArchiver(client);
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this.$ = { categories: {} };
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this.$count = { categories: {} };
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this.$stale = new Collection();
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}
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async getCategory(categoryId) {
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/**
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* Retrieve cached category data
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* @param {string} categoryId the category ID
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* @param {boolean} force bypass & update the cache?
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* @returns {Promise<CategoryGuildQuestions>}
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*/
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async getCategory(categoryId, force) {
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const cacheKey = `cache/category+guild+questions:${categoryId}`;
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/** @type {CategoryGuildQuestions} */
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let category = await this.client.keyv.get(cacheKey);
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if (!category) {
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if (!category || force) {
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category = await this.client.prisma.category.findUnique({
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include: {
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guild: true,
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@ -45,16 +53,16 @@ module.exports = class TicketManager {
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},
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where: { id: categoryId },
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});
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this.client.keyv.set(cacheKey, category, ms('5m'));
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await this.client.keyv.set(cacheKey, category, ms('12h'));
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}
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return category;
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}
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// TODO: update when a ticket is closed or moved
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async getTotalCount(categoryId) {
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const category = this.$.categories[categoryId];
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if (!category) this.$.categories[categoryId] = {};
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let count = this.$.categories[categoryId].total;
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const category = this.$count.categories[categoryId];
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if (!category) this.$count.categories[categoryId] = {};
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let count = this.$count.categories[categoryId].total;
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if (!count) {
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count = await this.client.prisma.ticket.count({
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where: {
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@ -62,16 +70,16 @@ module.exports = class TicketManager {
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open: true,
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},
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});
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this.$.categories[categoryId].total = count;
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this.$count.categories[categoryId].total = count;
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}
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return count;
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}
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// TODO: update when a ticket is closed or moved
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async getMemberCount(categoryId, memberId) {
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const category = this.$.categories[categoryId];
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if (!category) this.$.categories[categoryId] = {};
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let count = this.$.categories[categoryId][memberId];
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const category = this.$count.categories[categoryId];
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if (!category) this.$count.categories[categoryId] = {};
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let count = this.$count.categories[categoryId][memberId];
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if (!count) {
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count = await this.client.prisma.ticket.count({
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where: {
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@ -80,7 +88,7 @@ module.exports = class TicketManager {
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open: true,
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},
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});
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this.$.categories[categoryId][memberId] = count;
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this.$count.categories[categoryId][memberId] = count;
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}
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return count;
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}
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@ -308,17 +316,15 @@ module.exports = class TicketManager {
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}) {
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await interaction.deferReply({ ephemeral: true });
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const cacheKey = `cache/category+guild+questions:${categoryId}`;
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/** @type {CategoryGuildQuestions} */
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const category = await this.client.keyv.get(cacheKey);
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const category = await this.getCategory(categoryId);
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let answers;
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if (interaction.isModalSubmit()) {
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if (action === 'questions') {
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answers = category.questions.map(q => ({
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answers = category.questions.filter(q => q.type === 'TEXT').map(q => ({
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questionId: q.id,
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userId: interaction.user.id,
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value: interaction.fields.getTextInputValue(q.id) ? cryptr.encrypt(interaction.fields.getTextInputValue(q.id)) : '',
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value: interaction.fields.getTextInputValue(q.id) ? encrypt(interaction.fields.getTextInputValue(q.id)) : '',
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}));
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if (category.customTopic) topic = interaction.fields.getTextInputValue(category.customTopic);
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} else if (action === 'topic') {
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@ -568,7 +574,7 @@ module.exports = class TicketManager {
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id: channel.id,
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number,
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openingMessageId: sent.id,
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topic: topic ? cryptr.encrypt(topic) : null,
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topic: topic ? encrypt(topic) : null,
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};
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if (referencesTicketId) data.referencesTicket = { connect: { id: referencesTicketId } };
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if (answers) data.questionAnswers = { createMany: { data: answers } };
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@ -587,8 +593,8 @@ module.exports = class TicketManager {
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try {
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const ticket = await this.client.prisma.ticket.create({ data });
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this.$.categories[categoryId].total++;
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this.$.categories[categoryId][creator.id]++;
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this.$count.categories[categoryId].total++;
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this.$count.categories[categoryId][creator.id]++;
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if (category.cooldown) {
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const cacheKey = `cooldowns/category-member:${category.id}-${ticket.createdById}`;
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@ -805,15 +811,170 @@ module.exports = class TicketManager {
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/**
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* @param {import("discord.js").ChatInputCommandInteraction|import("discord.js").ButtonInteraction} interaction
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*/
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async requestClose(interaction) {
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async beforeRequestClose(interaction) {
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const ticket = await this.client.prisma.ticket.findUnique({
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include: {
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category: true,
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category: { select: { enableFeedback: true } },
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feedback: { select: { id: true } },
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guild: true,
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},
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where: { id: interaction.channel.id },
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});
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if (!ticket) {
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await interaction.deferReply({ ephemeral: true });
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const {
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errorColour,
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locale,
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} = await this.client.prisma.guild.findUnique({
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select: {
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errorColour: true,
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locale: true,
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},
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where: { id: interaction.guild.id },
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});
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const getMessage = this.client.i18n.getLocale(locale);
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return await interaction.editReply({
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embeds: [
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new ExtendedEmbedBuilder()
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.setColor(errorColour)
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.setTitle(getMessage('misc.not_ticket.title'))
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.setDescription(getMessage('misc.not_ticket.description')),
|
||||
],
|
||||
});
|
||||
}
|
||||
|
||||
const getMessage = this.client.i18n.getLocale(ticket.guild.locale);
|
||||
const staff = await isStaff(interaction.guild, interaction.user.id);
|
||||
const reason = interaction.options?.getString('reason', false) || null; // ?. because it could be a button interaction)
|
||||
|
||||
if (ticket.createdById !== interaction.user.id && !staff) {
|
||||
return await interaction.editReply({
|
||||
embeds: [
|
||||
new ExtendedEmbedBuilder()
|
||||
.setColor(ticket.guild.errorColour)
|
||||
.setTitle(getMessage('ticket.close.forbidden.title'))
|
||||
.setDescription(getMessage('ticket.close.forbidden.description')),
|
||||
],
|
||||
});
|
||||
}
|
||||
|
||||
if (ticket.createdById === interaction.user.id && ticket.category.enableFeedback && !ticket.feedback) {
|
||||
return await interaction.showModal(
|
||||
new ModalBuilder()
|
||||
.setCustomId(JSON.stringify({
|
||||
action: 'feedback',
|
||||
reason,
|
||||
}))
|
||||
.setTitle(getMessage('modals.feedback.title'))
|
||||
.setComponents(
|
||||
new ActionRowBuilder()
|
||||
.setComponents(
|
||||
new TextInputBuilder()
|
||||
.setCustomId('rating')
|
||||
.setLabel(getMessage('modals.feedback.rating.label'))
|
||||
.setStyle(TextInputStyle.Short)
|
||||
.setMaxLength(3)
|
||||
.setMinLength(1)
|
||||
.setPlaceholder(getMessage('modals.feedback.rating.placeholder'))
|
||||
.setRequired(false),
|
||||
),
|
||||
new ActionRowBuilder()
|
||||
.setComponents(
|
||||
new TextInputBuilder()
|
||||
.setCustomId('comment')
|
||||
.setLabel(getMessage('modals.feedback.comment.label'))
|
||||
.setStyle(TextInputStyle.Paragraph)
|
||||
.setMaxLength(1000)
|
||||
.setMinLength(4)
|
||||
.setPlaceholder(getMessage('modals.feedback.comment.placeholder'))
|
||||
.setRequired(false),
|
||||
),
|
||||
),
|
||||
);
|
||||
|
||||
}
|
||||
|
||||
// defer asap
|
||||
await interaction.deferReply();
|
||||
|
||||
// if the creator isn't in the guild , close the ticket immediately
|
||||
// (although leaving should cause the ticket to be closed anyway)
|
||||
try {
|
||||
await interaction.guild.members.fetch(ticket.createdById);
|
||||
} catch {
|
||||
return this.close(ticket.id, true, reason);
|
||||
}
|
||||
|
||||
await this.requestClose(interaction, reason);
|
||||
}
|
||||
|
||||
/**
|
||||
* @param {import("discord.js").ChatInputCommandInteraction|import("discord.js").ButtonInteraction|import("discord.js").ModalSubmitInteraction} interaction
|
||||
*/
|
||||
async requestClose(interaction, reason) {
|
||||
// interaction could be command, button. or modal
|
||||
const ticket = await this.client.prisma.ticket.findUnique({
|
||||
include: { guild: true },
|
||||
where: { id: interaction.channel.id },
|
||||
});
|
||||
const getMessage = this.client.i18n.getLocale(ticket.guild.locale);
|
||||
const staff = await isStaff(interaction.guild, interaction.user.id);
|
||||
const closeButtonId = {
|
||||
action: 'close',
|
||||
expect: staff ? 'user' : 'staff',
|
||||
};
|
||||
const embed = new ExtendedEmbedBuilder()
|
||||
.setColor(ticket.guild.primaryColour)
|
||||
.setTitle(getMessage(`ticket.close.${staff ? 'staff' : 'user'}_request.title`, { requestedBy: interaction.member.displayName }));
|
||||
|
||||
if (staff) {
|
||||
embed.setDescription(
|
||||
getMessage('ticket.close.staff_request.description', { requestedBy: interaction.user.toString() }) +
|
||||
(ticket.guild.archive ? getMessage('ticket.close.staff_request.archived') : ''),
|
||||
);
|
||||
}
|
||||
|
||||
const sent = await interaction.editReply({
|
||||
components: [
|
||||
new ActionRowBuilder()
|
||||
.addComponents(
|
||||
new ButtonBuilder()
|
||||
.setCustomId(JSON.stringify({
|
||||
accepted: true,
|
||||
...closeButtonId,
|
||||
}))
|
||||
.setStyle(ButtonStyle.Success)
|
||||
.setEmoji(getMessage('buttons.accept_close_request.emoji'))
|
||||
.setLabel(getMessage('buttons.accept_close_request.text')),
|
||||
new ButtonBuilder()
|
||||
.setCustomId(JSON.stringify({
|
||||
accepted: false,
|
||||
...closeButtonId,
|
||||
}))
|
||||
.setStyle(ButtonStyle.Danger)
|
||||
.setEmoji(getMessage('buttons.reject_close_request.emoji'))
|
||||
.setLabel(getMessage('buttons.reject_close_request.text')),
|
||||
),
|
||||
],
|
||||
content: staff ? `<@${ticket.createdById}>` : '', // ticket.category.pingRoles.map(r => `<@&${r}>`).join(' ')
|
||||
embeds: [embed],
|
||||
});
|
||||
|
||||
this.$stale.set(ticket.id, {
|
||||
closeAt: ticket.guild.autoClose ? Date.now() + ticket.guild.autoClose : null,
|
||||
closedBy: interaction.user.id, // null if set as stale due to inactivity
|
||||
message: sent,
|
||||
reason,
|
||||
staleSince: Date.now(),
|
||||
});
|
||||
|
||||
if (ticket.priority && ticket.priority !== 'LOW') {
|
||||
await this.client.prisma.ticket.update({
|
||||
data: { priority: 'LOW' },
|
||||
where: { id: ticket.id },
|
||||
});
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
@ -822,10 +983,11 @@ module.exports = class TicketManager {
|
||||
* @param {boolean} skip
|
||||
* @param {string} reason
|
||||
*/
|
||||
async final(ticketId, skip, reason) {
|
||||
async close(ticketId, skip, reason) {
|
||||
// TODO: update cache/cat count
|
||||
// TODO: update cache/member count
|
||||
// TODO: set messageCount on ticket
|
||||
// TODO: pinnedMessages, closedBy, closedAt
|
||||
// delete
|
||||
}
|
||||
};
|
||||
@ -108,5 +108,13 @@ module.exports = class extends Listener {
|
||||
send();
|
||||
setInterval(() => send(), ms('12h'));
|
||||
}
|
||||
|
||||
setInterval(() => {
|
||||
// TODO: check lastMessageAt and set stale
|
||||
|
||||
for (const [ticketId, $] of client.tickets.$stale) {
|
||||
// ⌛
|
||||
}
|
||||
}, ms('5m'));
|
||||
}
|
||||
};
|
||||
|
||||
@ -8,5 +8,24 @@ module.exports = class FeedbackModal extends Modal {
|
||||
});
|
||||
}
|
||||
|
||||
async run(id, interaction) { }
|
||||
async run(id, interaction) {
|
||||
/** @type {import("client")} */
|
||||
const client = this.client;
|
||||
|
||||
await interaction.deferReply();
|
||||
await client.prisma.ticket.update({
|
||||
data: {
|
||||
feedback: {
|
||||
create: {
|
||||
comment: interaction.fields.getTextInputValue('comment'),
|
||||
guild: { connect: { id: interaction.guild.id } },
|
||||
rating: parseInt(interaction.fields.getTextInputValue('rating')) || null,
|
||||
user: { connect: { id: interaction.user.id } },
|
||||
},
|
||||
},
|
||||
},
|
||||
where: { id: interaction.channel.id },
|
||||
});
|
||||
await client.tickets.requestClose(interaction, id.reason);
|
||||
}
|
||||
};
|
||||
Loading…
Reference in New Issue
Block a user