Hessenuk/DiscordTickets
2
0
Fork 0
mirror of https://github.com/Hessenuk/DiscordTickets.git synced 2025-09-07 10:31:26 +03:00
Code Issues Packages Projects Releases Wiki Activity

feat: feedback, start of close requests

Browse Source
This commit is contained in:
Isaac
2023-01-13 20:48:37 +00:00
parent d7e1b05586
commit 8bf01aa520
16 changed files with 293 additions and 59 deletions
Download Patch File Download Diff File Expand all files Collapse all files

6
src/lib/sync.js
View File

@@ -22,10 +22,10 @@ module.exports = async client => {
let cooldowns = 0;
for (const category of categories) {
ticketCount += category.tickets.length;
client.tickets.$.categories[category.id] = { total: category.tickets.length };
client.tickets.$count.categories[category.id] = { total: category.tickets.length };
for (const ticket of category.tickets) {
if (client.tickets.$.categories[category.id][ticket.createdById]) client.tickets.$.categories[category.id][ticket.createdById]++;
else client.tickets.$.categories[category.id][ticket.createdById] = 1;
if (client.tickets.$count.categories[category.id][ticket.createdById]) client.tickets.$count.categories[category.id][ticket.createdById]++;
else client.tickets.$count.categories[category.id][ticket.createdById] = 1;
/** @type {import("discord.js").Guild} */
const guild = client.guilds.cache.get(ticket.guildId);
if (guild && guild.available && !client.channels.cache.has(ticket.id)) {

208
src/lib/tickets/manager.js
View File

@@ -16,6 +16,7 @@ const emoji = require('node-emoji');
const ms = require('ms');
const ExtendedEmbedBuilder = require('../embed');
const { logTicketEvent } = require('../logging');
const { isStaff } = require('../users');
const { Collection } = require('discord.js');
const Cryptr = require('cryptr');
const { encrypt } = new Cryptr(process.env.ENCRYPTION_KEY);
@@ -30,14 +31,21 @@ module.exports = class TicketManager {
/** @type {import("client")} */
this.client = client;
this.archiver = new TicketArchiver(client);
this.$ = { categories: {} };
this.$count = { categories: {} };
this.$stale = new Collection();
}
async getCategory(categoryId) {
/**
* Retrieve cached category data
* @param {string} categoryId the category ID
* @param {boolean} force bypass & update the cache?
* @returns {Promise<CategoryGuildQuestions>}
*/
async getCategory(categoryId, force) {
const cacheKey = `cache/category+guild+questions:${categoryId}`;
/** @type {CategoryGuildQuestions} */
let category = await this.client.keyv.get(cacheKey);
if (!category) {
if (!category || force) {
category = await this.client.prisma.category.findUnique({
include: {
guild: true,
@@ -45,16 +53,16 @@ module.exports = class TicketManager {
},
where: { id: categoryId },
});
this.client.keyv.set(cacheKey, category, ms('5m'));
await this.client.keyv.set(cacheKey, category, ms('12h'));
}
return category;
}
// TODO: update when a ticket is closed or moved
async getTotalCount(categoryId) {
const category = this.$.categories[categoryId];
if (!category) this.$.categories[categoryId] = {};
let count = this.$.categories[categoryId].total;
const category = this.$count.categories[categoryId];
if (!category) this.$count.categories[categoryId] = {};
let count = this.$count.categories[categoryId].total;
if (!count) {
count = await this.client.prisma.ticket.count({
where: {
@@ -62,16 +70,16 @@ module.exports = class TicketManager {
open: true,
},
});
this.$.categories[categoryId].total = count;
this.$count.categories[categoryId].total = count;
}
return count;
}
// TODO: update when a ticket is closed or moved
async getMemberCount(categoryId, memberId) {
const category = this.$.categories[categoryId];
if (!category) this.$.categories[categoryId] = {};
let count = this.$.categories[categoryId][memberId];
const category = this.$count.categories[categoryId];
if (!category) this.$count.categories[categoryId] = {};
let count = this.$count.categories[categoryId][memberId];
if (!count) {
count = await this.client.prisma.ticket.count({
where: {
@@ -80,7 +88,7 @@ module.exports = class TicketManager {
open: true,
},
});
this.$.categories[categoryId][memberId] = count;
this.$count.categories[categoryId][memberId] = count;
}
return count;
}
@@ -308,17 +316,15 @@ module.exports = class TicketManager {
}) {
await interaction.deferReply({ ephemeral: true });
const cacheKey = `cache/category+guild+questions:${categoryId}`;
/** @type {CategoryGuildQuestions} */
const category = await this.client.keyv.get(cacheKey);
const category = await this.getCategory(categoryId);
let answers;
if (interaction.isModalSubmit()) {
if (action === 'questions') {
answers = category.questions.map(q => ({
answers = category.questions.filter(q => q.type === 'TEXT').map(q => ({
questionId: q.id,
userId: interaction.user.id,
value: interaction.fields.getTextInputValue(q.id) ? cryptr.encrypt(interaction.fields.getTextInputValue(q.id)) : '',
value: interaction.fields.getTextInputValue(q.id) ? encrypt(interaction.fields.getTextInputValue(q.id)) : '',
}));
if (category.customTopic) topic = interaction.fields.getTextInputValue(category.customTopic);
} else if (action === 'topic') {
@@ -568,7 +574,7 @@ module.exports = class TicketManager {
id: channel.id,
number,
openingMessageId: sent.id,
topic: topic ? cryptr.encrypt(topic) : null,
topic: topic ? encrypt(topic) : null,
};
if (referencesTicketId) data.referencesTicket = { connect: { id: referencesTicketId } };
if (answers) data.questionAnswers = { createMany: { data: answers } };
@@ -587,8 +593,8 @@ module.exports = class TicketManager {
try {
const ticket = await this.client.prisma.ticket.create({ data });
this.$.categories[categoryId].total++;
this.$.categories[categoryId][creator.id]++;
this.$count.categories[categoryId].total++;
this.$count.categories[categoryId][creator.id]++;
if (category.cooldown) {
const cacheKey = `cooldowns/category-member:${category.id}-${ticket.createdById}`;
@@ -805,15 +811,170 @@ module.exports = class TicketManager {
/**
* @param {import("discord.js").ChatInputCommandInteraction|import("discord.js").ButtonInteraction} interaction
*/
async requestClose(interaction) {
async beforeRequestClose(interaction) {
const ticket = await this.client.prisma.ticket.findUnique({
include: {
category: true,
category: { select: { enableFeedback: true } },
feedback: { select: { id: true } },
guild: true,
},
where: { id: interaction.channel.id },
});
if (!ticket) {
await interaction.deferReply({ ephemeral: true });
const {
errorColour,
locale,
} = await this.client.prisma.guild.findUnique({
select: {
errorColour: true,
locale: true,
},
where: { id: interaction.guild.id },
});
const getMessage = this.client.i18n.getLocale(locale);
return await interaction.editReply({
embeds: [
new ExtendedEmbedBuilder()
.setColor(errorColour)
.setTitle(getMessage('misc.not_ticket.title'))
.setDescription(getMessage('misc.not_ticket.description')),
],
});
}
const getMessage = this.client.i18n.getLocale(ticket.guild.locale);
const staff = await isStaff(interaction.guild, interaction.user.id);
const reason = interaction.options?.getString('reason', false) || null; // ?. because it could be a button interaction)
if (ticket.createdById !== interaction.user.id && !staff) {
return await interaction.editReply({
embeds: [
new ExtendedEmbedBuilder()
.setColor(ticket.guild.errorColour)
.setTitle(getMessage('ticket.close.forbidden.title'))
.setDescription(getMessage('ticket.close.forbidden.description')),
],
});
}
if (ticket.createdById === interaction.user.id && ticket.category.enableFeedback && !ticket.feedback) {
return await interaction.showModal(
new ModalBuilder()
.setCustomId(JSON.stringify({
action: 'feedback',
reason,
}))
.setTitle(getMessage('modals.feedback.title'))
.setComponents(
new ActionRowBuilder()
.setComponents(
new TextInputBuilder()
.setCustomId('rating')
.setLabel(getMessage('modals.feedback.rating.label'))
.setStyle(TextInputStyle.Short)
.setMaxLength(3)
.setMinLength(1)
.setPlaceholder(getMessage('modals.feedback.rating.placeholder'))
.setRequired(false),
),
new ActionRowBuilder()
.setComponents(
new TextInputBuilder()
.setCustomId('comment')
.setLabel(getMessage('modals.feedback.comment.label'))
.setStyle(TextInputStyle.Paragraph)
.setMaxLength(1000)
.setMinLength(4)
.setPlaceholder(getMessage('modals.feedback.comment.placeholder'))
.setRequired(false),
),
),
);
}
// defer asap
await interaction.deferReply();
// if the creator isn't in the guild , close the ticket immediately
// (although leaving should cause the ticket to be closed anyway)
try {
await interaction.guild.members.fetch(ticket.createdById);
} catch {
return this.close(ticket.id, true, reason);
}
await this.requestClose(interaction, reason);
}
/**
* @param {import("discord.js").ChatInputCommandInteraction|import("discord.js").ButtonInteraction|import("discord.js").ModalSubmitInteraction} interaction
*/
async requestClose(interaction, reason) {
// interaction could be command, button. or modal
const ticket = await this.client.prisma.ticket.findUnique({
include: { guild: true },
where: { id: interaction.channel.id },
});
const getMessage = this.client.i18n.getLocale(ticket.guild.locale);
const staff = await isStaff(interaction.guild, interaction.user.id);
const closeButtonId = {
action: 'close',
expect: staff ? 'user' : 'staff',
};
const embed = new ExtendedEmbedBuilder()
.setColor(ticket.guild.primaryColour)
.setTitle(getMessage(`ticket.close.${staff ? 'staff' : 'user'}_request.title`, { requestedBy: interaction.member.displayName }));
if (staff) {
embed.setDescription(
getMessage('ticket.close.staff_request.description', { requestedBy: interaction.user.toString() }) +
(ticket.guild.archive ? getMessage('ticket.close.staff_request.archived') : ''),
);
}
const sent = await interaction.editReply({
components: [
new ActionRowBuilder()
.addComponents(
new ButtonBuilder()
.setCustomId(JSON.stringify({
accepted: true,
...closeButtonId,
}))
.setStyle(ButtonStyle.Success)
.setEmoji(getMessage('buttons.accept_close_request.emoji'))
.setLabel(getMessage('buttons.accept_close_request.text')),
new ButtonBuilder()
.setCustomId(JSON.stringify({
accepted: false,
...closeButtonId,
}))
.setStyle(ButtonStyle.Danger)
.setEmoji(getMessage('buttons.reject_close_request.emoji'))
.setLabel(getMessage('buttons.reject_close_request.text')),
),
],
content: staff ? `<@${ticket.createdById}>` : '', // ticket.category.pingRoles.map(r => `<@&${r}>`).join(' ')
embeds: [embed],
});
this.$stale.set(ticket.id, {
closeAt: ticket.guild.autoClose ? Date.now() + ticket.guild.autoClose : null,
closedBy: interaction.user.id, // null if set as stale due to inactivity
message: sent,
reason,
staleSince: Date.now(),
});
if (ticket.priority && ticket.priority !== 'LOW') {
await this.client.prisma.ticket.update({
data: { priority: 'LOW' },
where: { id: ticket.id },
});
}
}
/**
@@ -822,10 +983,11 @@ module.exports = class TicketManager {
* @param {boolean} skip
* @param {string} reason
*/
async final(ticketId, skip, reason) {
async close(ticketId, skip, reason) {
// TODO: update cache/cat count
// TODO: update cache/member count
// TODO: set messageCount on ticket
// TODO: pinnedMessages, closedBy, closedAt
// delete
}
};