v2 rewrite with discord.js@v12 support. Now with SQLite or MySQL storage.

Code is at least 80% less bad.

user/config.js

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+/**
+ * ###############################################################################################
+ *  ____                                        _     _____              _             _
+ * |  _ \  (_)  ___    ___    ___    _ __    __| |   |_   _| (_)   ___  | | __   ___  | |_   ___
+ * | | | | | | / __|  / __|  / _ \  | '__|  / _` |     | |   | |  / __| | |/ /  / _ \ | __| / __|
+ * | |_| | | | \__ \ | (__  | (_) | | |    | (_| |     | |   | | | (__  |   <  |  __/ | |_  \__ \
+ * |____/  |_| |___/  \___|  \___/  |_|     \__,_|     |_|   |_|  \___| |_|\_\  \___|  \__| |___/
+ * 
+ * ---------------------
+ *      Quick Start
+ * ---------------------
+ * 
+ * 	> For detailed instructions, visit the GitHub repository and read the documentation:
+ * 	https://github.com/eartharoid/DiscordTickets/#readme
+ * 
+ * 	> IMPORTANT: Also rename 'user/example.env' to 'user/.env' and edit the TOKEN
+ * 
+ * ---------------------
+ *       Support
+ * ---------------------
+ * 
+ * 	> Information: https://github.com/eartharoid/DiscordTickets/#readme
+ * 	> Discord Support Server: https://go.eartharoid.me/discord
+ * 	> Wiki: https://github.com/eartharoid/DiscordTickets/wiki
+ * 
+ * ###############################################################################################
+ */
+
+module.exports = {
+	prefix: '-',
+	name: 'DiscordTickets',
+	activities: ['-new', 'with tickets', 'for new tickets'], /** @INFO " | {PRE}help" */
+	activity_types: ['PLAYING', 'PLAYING', 'WATCHING'], /** @INFO paired */
+	colour: '#009999',
+	err_colour: '#E74C3C',
+
+	guild: '451745464480432129', // ID of your guild
+	staff_role: '451745586564169728', // ID of your Support Team role
+
+	tickets: {
+		category: '620272351988285480', // ID of your tickets category
+		send_img: true,
+		ping: 'here', /** @INFO here, everyone, staff, false */
+		text: `Hello there, {{ tag }}!
+		A member of staff will assist you shortly.
+		In the mean time, please describe your issue in as much detail as possible! :)`, // {{ name }} and {{ tag }}
+		pin: false,
+		max: 3 /** @INFO OPEN */
+	},
+
+	transcripts: {
+		text: {
+			enabled: true,
+			keep_for: 90,
+		},
+		web: {
+			enabled: false,
+			server: 'https://tickets.example.com', // WITHOUT! trailing /
+		}
+	},
+
+	storage: {
+		type: 'sqlite'
+	},
+
+	logs: {
+		files: {
+			enabled: true,
+			keep_for: 7
+		},
+		discord: {
+			enabled: true,
+			channel: '573957980152791080' // ID of your log channel
+		}
+	},
+	
+	debug: false,
+	updater: false  /** @INFO ENABLE BY DEFAULT */
+};

user/example.env

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+TOKEN=
+
+ARCHIVES_KEY=
+
+DB_HOST=
+DB_NAME=
+DB_USER=
+DB_PASS=