feat: add ticket claiming

src/buttons/claim.js

@@ -8,5 +8,15 @@ module.exports = class ClaimButton extends Button {
 		});
 	}
 
-	async run (id, interaction) {}
+	/**
+	 * @param {*} id
+	 * @param {import("discord.js").ChatInputCommandInteraction} interaction
+	 */
+	async run(id, interaction) {
+		/** @type {import("client")} */
+		const client = this.client;
+
+		await interaction.deferReply({ ephemeral: false });
+		await client.tickets.claim(interaction);
+	}
 };

src/buttons/unclaim.js

@@ -8,5 +8,15 @@ module.exports = class UnclaimButton extends Button {
 		});
 	}
 
-	async run(id, interaction) { }
+	/**
+	 * @param {*} id
+	 * @param {import("discord.js").ChatInputCommandInteraction} interaction
+	 */
+	async run(id, interaction) {
+		/** @type {import("client")} */
+		const client = this.client;
+
+		await interaction.deferReply({ ephemeral: false });
+		await client.tickets.release(interaction);
+	}
 };

src/commands/slash/claim.js

@@ -13,7 +13,14 @@ module.exports = class ClaimSlashCommand extends SlashCommand {
 		});
 	}
 
+	/**
+	 * @param {import("discord.js").ChatInputCommandInteraction} interaction
+	 */
 	async run(interaction) {
-		// tickets/manager.js
+		/** @type {import("client")} */
+		const client = this.client;
+
+		await interaction.deferReply({ ephemeral: false });
+		await client.tickets.claim(interaction);
 	}
 };

src/commands/slash/release.js

@@ -13,5 +13,14 @@ module.exports = class ReleaseSlashCommand extends SlashCommand {
 		});
 	}
 
-	async run(interaction) { }
+	/**
+	 * @param {import("discord.js").ChatInputCommandInteraction} interaction
+	 */
+	async run(interaction) {
+		/** @type {import("client")} */
+		const client = this.client;
+
+		await interaction.deferReply({ ephemeral: false });
+		await client.tickets.release(interaction);
+	}
 };

src/i18n/en-GB.yml

@@ -151,7 +151,6 @@ commands:
       description: Release (unclaim) a ticket
       name: release
     remove:
-      removed: ⬅️ {removed} has been removed by {by}.
       description: Remove a member from a ticket
       name: remove
       not_staff:
@@ -164,6 +163,7 @@ commands:
         ticket:
           description: The ticket to remove the member from
           name: ticket
+      removed: ⬅️ {removed} has been removed by {by}.
       success:
         description: "{member} has been removed from {ticket}."
         title: ✅ Added
@@ -332,6 +332,8 @@ modals:
 ticket:
   answers:
     no_value: "*No response*"
+  claimed: 🙌 {user} has claimed this ticket.
+  released: ♻️ {user} has released this ticket.
   created:
     description: "Your ticket channel has been created: {channel}."
     title: ✅ Ticket created

src/lib/tickets/manager.js

@@ -1,3 +1,4 @@
+/* eslint-disable no-underscore-dangle */
 /* eslint-disable max-lines */
 const TicketArchiver = require('./archiver');
 const {
@@ -344,15 +345,15 @@ module.exports = class TicketManager {
 					id: guild.roles.everyone,
 				},
 				{
-					allow: allow,
+					allow,
 					id: this.client.user.id,
 				},
 				{
-					allow: allow,
+					allow,
 					id: creator.id,
 				},
 				...category.staffRoles.map(id => ({
-					allow: allow,
+					allow,
 					id,
 				})),
 			],
@@ -635,6 +636,170 @@ module.exports = class TicketManager {
 		}
 	}
 
+	/**
+	 * @param {import("discord.js").ChatInputCommandInteraction|import("discord.js").ButtonInteraction} interaction
+	 */
+	async claim(interaction) {
+		const ticket = await this.client.prisma.ticket.findUnique({
+			include: {
+				_count: { select: { questionAnswers: true } },
+				category: true,
+				guild: true,
+			},
+			where: { id: interaction.channel.id },
+		});
+		const getMessage = this.client.i18n.getLocale(ticket.guild.locale);
+
+		await interaction.channel.permissionOverwrites.edit(interaction.user, { 'ViewChannel': true }, `Ticket claimed by ${interaction.user.tag}`);
+
+		for (const role of ticket.category.staffRoles) await interaction.channel.permissionOverwrites.edit(role, { 'ViewChannel': false }, `Ticket claimed by ${interaction.user.tag}`);
+
+		await this.client.prisma.ticket.update({
+			data: {
+				claimedBy: {
+					connectOrCreate: {
+						create: { id: interaction.user.id },
+						where: { id: interaction.user.id },
+					},
+				},
+			},
+			where: { id: interaction.channel.id },
+		});
+
+		const openingMessage = await interaction.channel.messages.fetch(ticket.openingMessageId);
+
+		if (openingMessage && openingMessage.components.length !== 0) {
+			const components = new ActionRowBuilder();
+
+			if (ticket.topic || ticket._count.questionAnswers !== 0) {
+				components.addComponents(
+					new ButtonBuilder()
+						.setCustomId(JSON.stringify({ action: 'edit' }))
+						.setStyle(ButtonStyle.Secondary)
+						.setEmoji(getMessage('buttons.edit.emoji'))
+						.setLabel(getMessage('buttons.edit.text')),
+				);
+			}
+
+			if (ticket.guild.claimButton && ticket.category.claiming) {
+				components.addComponents(
+					new ButtonBuilder()
+						.setCustomId(JSON.stringify({ action: 'unclaim' }))
+						.setStyle(ButtonStyle.Secondary)
+						.setEmoji(getMessage('buttons.unclaim.emoji'))
+						.setLabel(getMessage('buttons.unclaim.text')),
+				);
+			}
+
+			if (ticket.guild.closeButton) {
+				components.addComponents(
+					new ButtonBuilder()
+						.setCustomId(JSON.stringify({ action: 'close' }))
+						.setStyle(ButtonStyle.Danger)
+						.setEmoji(getMessage('buttons.close.emoji'))
+						.setLabel(getMessage('buttons.close.text')),
+				);
+			}
+
+			await openingMessage.edit({ components: [components] });
+		}
+
+		await interaction.editReply({
+			embeds: [
+				new ExtendedEmbedBuilder()
+					.setColor(ticket.guild.primaryColour)
+					.setDescription(getMessage('ticket.claimed', { user: interaction.user.toString() })),
+			],
+		});
+
+		logTicketEvent(this.client, {
+			action: 'claim',
+			target: {
+				id: ticket.id,
+				name: interaction.channel.toString(),
+			},
+			userId: interaction.user.id,
+		});
+	}
+
+	/**
+	 * @param {import("discord.js").ChatInputCommandInteraction|import("discord.js").ButtonInteraction} interaction
+	 */
+	async release(interaction) {
+		const ticket = await this.client.prisma.ticket.findUnique({
+			include: {
+				category: true,
+				guild: true,
+			},
+			where: { id: interaction.channel.id },
+		});
+		const getMessage = this.client.i18n.getLocale(ticket.guild.locale);
+
+		await interaction.channel.permissionOverwrites.delete(interaction.user, `Ticket released by ${interaction.user.tag}`);
+
+		for (const role of ticket.category.staffRoles) await interaction.channel.permissionOverwrites.edit(role, { 'ViewChannel': true }, `Ticket released by ${interaction.user.tag}`);
+
+		await this.client.prisma.ticket.update({
+			data: { claimedBy: { disconnect: true } },
+			where: { id: interaction.channel.id },
+		});
+
+		const openingMessage = await interaction.channel.messages.fetch(ticket.openingMessageId);
+
+		if (openingMessage && openingMessage.components.length !== 0) {
+			const components = new ActionRowBuilder();
+
+			if (ticket.topic || ticket._count.questionAnswers !== 0) {
+				components.addComponents(
+					new ButtonBuilder()
+						.setCustomId(JSON.stringify({ action: 'edit' }))
+						.setStyle(ButtonStyle.Secondary)
+						.setEmoji(getMessage('buttons.edit.emoji'))
+						.setLabel(getMessage('buttons.edit.text')),
+				);
+			}
+
+			if (ticket.guild.claimButton && ticket.category.claiming) {
+				components.addComponents(
+					new ButtonBuilder()
+						.setCustomId(JSON.stringify({ action: 'claim' }))
+						.setStyle(ButtonStyle.Secondary)
+						.setEmoji(getMessage('buttons.claim.emoji'))
+						.setLabel(getMessage('buttons.claim.text')),
+				);
+			}
+
+			if (ticket.guild.closeButton) {
+				components.addComponents(
+					new ButtonBuilder()
+						.setCustomId(JSON.stringify({ action: 'close' }))
+						.setStyle(ButtonStyle.Danger)
+						.setEmoji(getMessage('buttons.close.emoji'))
+						.setLabel(getMessage('buttons.close.text')),
+				);
+			}
+
+			await openingMessage.edit({ components: [components] });
+		}
+
+		await interaction.editReply({
+			embeds: [
+				new ExtendedEmbedBuilder()
+					.setColor(ticket.guild.primaryColour)
+					.setDescription(getMessage('ticket.released', { user: interaction.user.toString() })),
+			],
+		});
+
+		logTicketEvent(this.client, {
+			action: 'unclaim',
+			target: {
+				id: ticket.id,
+				name: interaction.channel.toString(),
+			},
+			userId: interaction.user.id,
+		});
+	}
+
 
 	/**
 	 * @param {import("discord.js").ChatInputCommandInteraction|import("discord.js").ButtonInteraction} interaction