feat: notify when staff are offline (closes #304)

package.json

@@ -1,6 +1,6 @@
 {
 	"name": "discord-tickets",
-	"version": "4.0.0-beta.9",
+	"version": "4.0.0-beta.10",
 	"private": "true",
 	"description": "An open-source Discord bot for ticket management",
 	"main": "src/",

src/client.js

@@ -23,10 +23,11 @@ module.exports = class Client extends FrameworkClient {
 				GatewayIntentBits.Guilds,
 				GatewayIntentBits.GuildMembers,
 				GatewayIntentBits.GuildMessages,
+				GatewayIntentBits.GuildPresences,
 			],
 			partials: [
-				Partials.Message,
 				Partials.Channel,
+				Partials.Message,
 				Partials.Reaction,
 			],
 		});

src/i18n/en-GB.yml

@@ -403,6 +403,11 @@ ticket:
     description: Your changes have been saved.
     title: ✅ Ticket updated
   feedback: Thank you for your feedback.
+  offline:
+    description:
+      There aren't any staff members available at the moment, so it may
+      take longer than usual to get a response.
+    title: 😴 We're not online
   opening_message:
     content: |
       {staff}

src/lib/tickets/manager.js

@@ -690,6 +690,7 @@ module.exports = class TicketManager {
 		const currentHours = workingHours[now.day()];
 		const start = now.time(currentHours[0]);
 		const end = now.time(currentHours[1]);
+		let working = true;
 
 		if (currentHours[0] === currentHours[1] || now.isAfter(end)) { // staff have the day off or have finished for the day
 			// first look for the next working day *this* week (after today)
@@ -697,6 +698,7 @@ module.exports = class TicketManager {
 			// if there isn't one, look for the next working day *next* week (before and including today's weekday)
 			if (!nextIndex) nextIndex = workingHours.findIndex((hours, i) => i <= now.day() && hours[0] !== hours[1]);
 			if (nextIndex) {
+				working = false;
 				const next = workingHours[nextIndex];
 				let then = now.add(nextIndex - now.day(), 'day');
 				if (nextIndex <= now.day()) then = then.add(1, 'week');
@@ -711,6 +713,7 @@ module.exports = class TicketManager {
 				});
 			}
 		} else if (now.isBefore(start)) { // staff haven't started working yet
+			working = false;
 			const timestamp = Math.ceil(start.d.getTime() / 1000); // in seconds
 			await channel.send({
 				embeds: [
@@ -722,7 +725,25 @@ module.exports = class TicketManager {
 			});
 		}
 
-		// TODO: !staff
+
+		if (working) {
+			let online = 0;
+			for (const [, member] of message.channel.members) {
+				if (!await isStaff(message.channel.guild, member.id)) continue;
+				if (member.presence && member.presence !== 'offline') online++;
+			}
+			if (online === 0) {
+				await channel.send({
+					embeds: [
+						new ExtendedEmbedBuilder()
+							.setColor(category.guild.primaryColour)
+							.setTitle(getMessage('ticket.offline.title'))
+							.setDescription(getMessage('ticket.offline.description')),
+					],
+				});
+				this.client.keyv.set(`offline/${channel.id}`, Date.now(), ms('1h'));
+			}
+		}
 	}
 
 	/**

src/listeners/client/messageCreate.js

@@ -182,6 +182,7 @@ module.exports = class extends Listener {
 		} else {
 			const settings = await client.prisma.guild.findUnique({ where: { id: message.guild.id } });
 			if (!settings) return;
+			const getMessage = client.i18n.getLocale(settings.locale);
 			let ticket = await client.prisma.ticket.findUnique({ where: { id: message.channel.id } });
 
 			if (ticket) {
@@ -230,7 +231,25 @@ module.exports = class extends Listener {
 					}
 				}
 
-				// TODO: if (!message.author.bot) staff status alert, working hours alerts
+				if (!message.author.bot) {
+					const key = `offline/${message.channel.id}`;
+					let online = 0;
+					for (const [, member] of message.channel.members) {
+						if (!await isStaff(message.channel.guild, member.id)) continue;
+						if (member.presence && member.presence !== 'offline') online++;
+					}
+					if (online === 0 && !client.keyv.has(key)) {
+						await message.channel.send({
+							embeds: [
+								new EmbedBuilder()
+									.setColor(settings.primaryColour)
+									.setTitle(getMessage('ticket.offline.title'))
+									.setDescription(getMessage('ticket.offline.description')),
+							],
+						});
+						client.keyv.set(key, Date.now(), ms('1h'));
+					}
+				}
 			}
 
 			// auto-tag