feat: notify when staff are offline (closes #304)

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Isaac 2023-03-23 21:48:46 +00:00
parent ee90fed50a
commit 59dec28804
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5 changed files with 51 additions and 5 deletions

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@ -1,6 +1,6 @@
{
"name": "discord-tickets",
"version": "4.0.0-beta.9",
"version": "4.0.0-beta.10",
"private": "true",
"description": "An open-source Discord bot for ticket management",
"main": "src/",

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@ -23,10 +23,11 @@ module.exports = class Client extends FrameworkClient {
GatewayIntentBits.Guilds,
GatewayIntentBits.GuildMembers,
GatewayIntentBits.GuildMessages,
GatewayIntentBits.GuildPresences,
],
partials: [
Partials.Message,
Partials.Channel,
Partials.Message,
Partials.Reaction,
],
});

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@ -403,6 +403,11 @@ ticket:
description: Your changes have been saved.
title: ✅ Ticket updated
feedback: Thank you for your feedback.
offline:
description:
There aren't any staff members available at the moment, so it may
take longer than usual to get a response.
title: 😴 We're not online
opening_message:
content: |
{staff}

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@ -690,6 +690,7 @@ module.exports = class TicketManager {
const currentHours = workingHours[now.day()];
const start = now.time(currentHours[0]);
const end = now.time(currentHours[1]);
let working = true;
if (currentHours[0] === currentHours[1] || now.isAfter(end)) { // staff have the day off or have finished for the day
// first look for the next working day *this* week (after today)
@ -697,6 +698,7 @@ module.exports = class TicketManager {
// if there isn't one, look for the next working day *next* week (before and including today's weekday)
if (!nextIndex) nextIndex = workingHours.findIndex((hours, i) => i <= now.day() && hours[0] !== hours[1]);
if (nextIndex) {
working = false;
const next = workingHours[nextIndex];
let then = now.add(nextIndex - now.day(), 'day');
if (nextIndex <= now.day()) then = then.add(1, 'week');
@ -711,6 +713,7 @@ module.exports = class TicketManager {
});
}
} else if (now.isBefore(start)) { // staff haven't started working yet
working = false;
const timestamp = Math.ceil(start.d.getTime() / 1000); // in seconds
await channel.send({
embeds: [
@ -722,7 +725,25 @@ module.exports = class TicketManager {
});
}
// TODO: !staff
if (working) {
let online = 0;
for (const [, member] of message.channel.members) {
if (!await isStaff(message.channel.guild, member.id)) continue;
if (member.presence && member.presence !== 'offline') online++;
}
if (online === 0) {
await channel.send({
embeds: [
new ExtendedEmbedBuilder()
.setColor(category.guild.primaryColour)
.setTitle(getMessage('ticket.offline.title'))
.setDescription(getMessage('ticket.offline.description')),
],
});
this.client.keyv.set(`offline/${channel.id}`, Date.now(), ms('1h'));
}
}
}
/**

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@ -182,6 +182,7 @@ module.exports = class extends Listener {
} else {
const settings = await client.prisma.guild.findUnique({ where: { id: message.guild.id } });
if (!settings) return;
const getMessage = client.i18n.getLocale(settings.locale);
let ticket = await client.prisma.ticket.findUnique({ where: { id: message.channel.id } });
if (ticket) {
@ -230,7 +231,25 @@ module.exports = class extends Listener {
}
}
// TODO: if (!message.author.bot) staff status alert, working hours alerts
if (!message.author.bot) {
const key = `offline/${message.channel.id}`;
let online = 0;
for (const [, member] of message.channel.members) {
if (!await isStaff(message.channel.guild, member.id)) continue;
if (member.presence && member.presence !== 'offline') online++;
}
if (online === 0 && !client.keyv.has(key)) {
await message.channel.send({
embeds: [
new EmbedBuilder()
.setColor(settings.primaryColour)
.setTitle(getMessage('ticket.offline.title'))
.setDescription(getMessage('ticket.offline.description')),
],
});
client.keyv.set(key, Date.now(), ms('1h'));
}
}
}
// auto-tag