Hessenuk/DiscordTickets
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Code Issues Packages Projects Releases Wiki Activity

more on closing and feedback (WIP)

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Isaac 2023-01-13 22:25:04 +00:00
parent 8bf01aa520
commit 2a8c1603f2
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9 changed files with 158 additions and 69 deletions
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56
src/buttons/close.js
View File

@ -1,4 +1,5 @@
const { Button } = require('@eartharoid/dbf');
const ExtendedEmbedBuilder = require('../lib/embed');
const { isStaff } = require('../lib/users');
module.exports = class CloseButton extends Button {
@ -17,28 +18,55 @@ module.exports = class CloseButton extends Button {
/** @type {import("client")} */
const client = this.client;
// the close button on th opening message, the same as using /close
if (id.accepted === undefined) {
await client.tickets.beforeRequestClose(interaction);
} else {
// {
// action: 'close',
// expect: staff ? 'user' : 'staff',
// reason: interaction.options?.getString('reason', false) || null, // ?. because it could be a button interaction
// requestedBy: interaction.user.id,
// }
await interaction.deferReply();
const ticket = await client.prisma.ticket.findUnique({
include: { guild: true },
include: {
category: true,
guild: true,
},
where: { id: interaction.channel.id },
});
const getMessage = client.i18n.getLocale(ticket.guild.locale);
const staff = await isStaff(interaction.guild, interaction.user.id);
if (id.expect === 'staff' && !await isStaff(interaction.guild, interaction.user.id)) {
return;
} else if (interaction.user.id !== ticket.createdById) {
return;
// if user and expect user (or is creator), feedback modal (if enabled)
// otherwise add "Give feedback" button in DM message (if enabled)
if (id.expect === 'staff' && !staff) {
return; // TODO: please wait for staff to close the ticket
} else if (id.expect === 'user' && staff) {
return; // TODO: please wait for the user to respond
} else {
if (id.accepted) {
if (
ticket.createdById === interaction.user.id &&
ticket.category.enableFeedback &&
!ticket.feedback
) {
return await interaction.showModal(client.tickets.buildFeedbackModal(ticket.guild.locale, { next: 'acceptClose' }));
} else {
await client.tickets.acceptClose(interaction);
}
} else {
if (client.tickets.$stale.has(ticket.id)) {
await interaction.channel.messages.edit(
client.tickets.$stale.get(ticket.id).message.id,
{
components: [],
embeds: [
new ExtendedEmbedBuilder({
iconURL: interaction.guild.iconURL(),
text: ticket.guild.footer,
})
.setColor(ticket.guild.errorColour)
.setDescription(getMessage('ticket.close.rejected', { user: interaction.user.toString() })),
],
},
);
client.tickets.$stale.delete(ticket.id);
}
}
}
}
}

2
src/commands/slash/force-close.js
View File

@ -62,7 +62,7 @@ module.exports = class ForceCloseSlashCommand extends SlashCommand {
await interaction.deferReply();
const settings = await client.prisma.guild.findUnique({ where: { id: interaction.guild.id } });
const getMessage = this.client.i18n.getLocale(settings.locale);
const getMessage = client.i18n.getLocale(settings.locale);
let ticket;
if (!(await isStaff(interaction.guild, interaction.user.id))) { // if user is not staff

2
src/i18n/en-GB.yml
View File

@ -352,6 +352,7 @@ ticket:
forbidden:
description: You don't have permission to close this ticket.
title: ❌ Error
rejected: ✋ {user} rejected a request to close this ticket.
staff_request:
archived: |
@ -368,6 +369,7 @@ ticket:
edited:
description: Your changes have been saved.
title: ✅ Ticket updated
feedback: Thank you for your feedback.
opening_message:
content: |
{staff}

2
src/lib/sync.js
View File

@ -30,7 +30,7 @@ module.exports = async client => {
const guild = client.guilds.cache.get(ticket.guildId);
if (guild && guild.available && !client.channels.cache.has(ticket.id)) {
deleted += 0;
await client.tickets.close(ticket.id, true, 'channel deleted');
await client.tickets.finallyClose(ticket.id, { reason: 'channel deleted' });
}
}

111
src/lib/tickets/manager.js
View File

@ -807,6 +807,40 @@ module.exports = class TicketManager {
});
}
buildFeedbackModal(locale, id) {
const getMessage = this.client.i18n.getLocale(locale);
return new ModalBuilder()
.setCustomId(JSON.stringify({
action: 'feedback',
...id,
}))
.setTitle(getMessage('modals.feedback.title'))
.setComponents(
new ActionRowBuilder()
.setComponents(
new TextInputBuilder()
.setCustomId('rating')
.setLabel(getMessage('modals.feedback.rating.label'))
.setStyle(TextInputStyle.Short)
.setMaxLength(3)
.setMinLength(1)
.setPlaceholder(getMessage('modals.feedback.rating.placeholder'))
.setRequired(true),
),
new ActionRowBuilder()
.setComponents(
new TextInputBuilder()
.setCustomId('comment')
.setLabel(getMessage('modals.feedback.comment.label'))
.setStyle(TextInputStyle.Paragraph)
.setMaxLength(1000)
.setMinLength(4)
.setPlaceholder(getMessage('modals.feedback.comment.placeholder'))
.setRequired(false),
),
);
}
/**
* @param {import("discord.js").ChatInputCommandInteraction|import("discord.js").ButtonInteraction} interaction
@ -815,7 +849,7 @@ module.exports = class TicketManager {
const ticket = await this.client.prisma.ticket.findUnique({
include: {
category: { select: { enableFeedback: true } },
feedback: { select: { id: true } },
feedback: true,
guild: true,
},
where: { id: interaction.channel.id },
@ -836,7 +870,10 @@ module.exports = class TicketManager {
const getMessage = this.client.i18n.getLocale(locale);
return await interaction.editReply({
embeds: [
new ExtendedEmbedBuilder()
new ExtendedEmbedBuilder({
iconURL: interaction.guild.iconURL(),
text: ticket.guild.footer,
})
.setColor(errorColour)
.setTitle(getMessage('misc.not_ticket.title'))
.setDescription(getMessage('misc.not_ticket.description')),
@ -846,7 +883,7 @@ module.exports = class TicketManager {
const getMessage = this.client.i18n.getLocale(ticket.guild.locale);
const staff = await isStaff(interaction.guild, interaction.user.id);
const reason = interaction.options?.getString('reason', false) || null; // ?. because it could be a button interaction)
const reason = interaction.options?.getString('reason', false) || null; // ?. because it could be a button interaction
if (ticket.createdById !== interaction.user.id && !staff) {
return await interaction.editReply({
@ -859,42 +896,19 @@ module.exports = class TicketManager {
});
}
if (ticket.createdById === interaction.user.id && ticket.category.enableFeedback && !ticket.feedback) {
return await interaction.showModal(
new ModalBuilder()
.setCustomId(JSON.stringify({
action: 'feedback',
reason,
}))
.setTitle(getMessage('modals.feedback.title'))
.setComponents(
new ActionRowBuilder()
.setComponents(
new TextInputBuilder()
.setCustomId('rating')
.setLabel(getMessage('modals.feedback.rating.label'))
.setStyle(TextInputStyle.Short)
.setMaxLength(3)
.setMinLength(1)
.setPlaceholder(getMessage('modals.feedback.rating.placeholder'))
.setRequired(false),
),
new ActionRowBuilder()
.setComponents(
new TextInputBuilder()
.setCustomId('comment')
.setLabel(getMessage('modals.feedback.comment.label'))
.setStyle(TextInputStyle.Paragraph)
.setMaxLength(1000)
.setMinLength(4)
.setPlaceholder(getMessage('modals.feedback.comment.placeholder'))
.setRequired(false),
),
),
);
if (
ticket.createdById === interaction.user.id &&
ticket.category.enableFeedback &&
!ticket.feedback
) {
return await interaction.showModal(this.buildFeedbackModal(ticket.guild.locale, {
next: 'requestClose',
reason, // known issue: a reason longer than a few words will cause an error due to 100 character ID limit
}));
}
// not showing feedback, so send the close request
// defer asap
await interaction.deferReply();
@ -903,7 +917,7 @@ module.exports = class TicketManager {
try {
await interaction.guild.members.fetch(ticket.createdById);
} catch {
return this.close(ticket.id, true, reason);
return this.finallyClose(ticket.id, { reason });
}
await this.requestClose(interaction, reason);
@ -911,6 +925,7 @@ module.exports = class TicketManager {
/**
* @param {import("discord.js").ChatInputCommandInteraction|import("discord.js").ButtonInteraction|import("discord.js").ModalSubmitInteraction} interaction
* @param {string} reason
*/
async requestClose(interaction, reason) {
// interaction could be command, button. or modal
@ -924,14 +939,17 @@ module.exports = class TicketManager {
action: 'close',
expect: staff ? 'user' : 'staff',
};
const embed = new ExtendedEmbedBuilder()
const embed = new ExtendedEmbedBuilder({
iconURL: interaction.guild.iconURL(),
text: ticket.guild.footer,
})
.setColor(ticket.guild.primaryColour)
.setTitle(getMessage(`ticket.close.${staff ? 'staff' : 'user'}_request.title`, { requestedBy: interaction.member.displayName }));
if (staff) {
embed.setDescription(
getMessage('ticket.close.staff_request.description', { requestedBy: interaction.user.toString() }) +
(ticket.guild.archive ? getMessage('ticket.close.staff_request.archived') : ''),
(ticket.guild.archive ? getMessage('ticket.close.staff_request.archived') : ''),
);
}
@ -965,6 +983,7 @@ module.exports = class TicketManager {
closeAt: ticket.guild.autoClose ? Date.now() + ticket.guild.autoClose : null,
closedBy: interaction.user.id, // null if set as stale due to inactivity
message: sent,
messages: 0,
reason,
staleSince: Date.now(),
});
@ -977,13 +996,19 @@ module.exports = class TicketManager {
}
}
/**
* @param {import("discord.js").ChatInputCommandInteraction|import("discord.js").ButtonInteraction|import("discord.js").ModalSubmitInteraction} interaction
*/
async acceptClose(interaction) {}
/**
* close a ticket
* @param {string} ticketId
* @param {boolean} skip
* @param {string} reason
*/
async close(ticketId, skip, reason) {
async finallyClose(ticketId, {
closedBy,
reason,
}) {
// TODO: update cache/cat count
// TODO: update cache/member count
// TODO: set messageCount on ticket

2
src/listeners/client/channelDelete.js
View File

@ -19,7 +19,7 @@ module.exports = class extends Listener {
});
if (!ticket) return;
await client.tickets.close(ticket.id, true, 'channel deleted');
await client.tickets.finallyClose(ticket.id, { reason: 'channel deleted' });
this.client.log.info(`Closed ticket ${ticket.id} because the channel was deleted`);
}
};

2
src/listeners/client/guildMemberRemove.js
View File

@ -26,7 +26,7 @@ module.exports = class extends Listener {
});
for (const ticket of tickets) {
await client.tickets.close(ticket.id, true, 'user left server');
await client.tickets.finallyClose(ticket.id, { reason: 'user left server' });
}
}
};

10
src/listeners/client/messageCreate.js
View File

@ -218,8 +218,14 @@ module.exports = class extends Listener {
// if the ticket was set as stale, unset it
if (client.tickets.$stale.has(ticket.id)) {
await message.channel.messages.delete(client.tickets.$stale.get(ticket.id).message.id);
client.tickets.$stale.delete(ticket.id);
const $ticket = client.tickets.$stale.get(ticket.id);
$ticket.messages++;
if ($ticket.messages >= 5) {
await message.channel.messages.delete($ticket.message.id);
client.tickets.$stale.delete(ticket.id);
} else {
client.tickets.$stale.set(ticket.id, $ticket);
}
}
}

38
src/modals/feedback.js
View File

@ -1,5 +1,5 @@
const { Modal } = require('@eartharoid/dbf');
const ExtendedEmbedBuilder = require('../lib/embed');
module.exports = class FeedbackModal extends Modal {
constructor(client, options) {
super(client, {
@ -8,24 +8,52 @@ module.exports = class FeedbackModal extends Modal {
});
}
/**
* @param {*} id
* @param {import("discord.js").ModalSubmitInteraction} interaction
*/
async run(id, interaction) {
/** @type {import("client")} */
const client = this.client;
await interaction.deferReply();
await client.prisma.ticket.update({
const comment = interaction.fields.getTextInputValue('comment');
const rating = parseInt(interaction.fields.getTextInputValue('rating')) || null;
const ticket = await client.prisma.ticket.update({
data: {
feedback: {
create: {
comment: interaction.fields.getTextInputValue('comment'),
comment,
guild: { connect: { id: interaction.guild.id } },
rating: parseInt(interaction.fields.getTextInputValue('rating')) || null,
rating,
user: { connect: { id: interaction.user.id } },
},
},
},
include: { guild: true },
where: { id: interaction.channel.id },
});
await client.tickets.requestClose(interaction, id.reason);
if (id.next === 'requestClose') await client.tickets.requestClose(interaction, id.reason);
else if (id.next === 'acceptClose') await client.tickets.acceptClose(interaction);
const getMessage = client.i18n.getLocale(ticket.guild.locale);
// `followUp` must go after `reply`/`editReply` (the above)
if (comment?.length > 0 && rating !== null) {
await interaction.followUp({
embeds: [
new ExtendedEmbedBuilder({
iconURL: interaction.guild.iconURL(),
text: ticket.guild.footer,
})
.setColor(ticket.guild.primaryColour)
.setDescription(getMessage('ticket.feedback')),
],
ephemeral: true,
});
}
}
};