mirror of
https://github.com/Hessenuk/DiscordTickets.git
synced 2025-09-06 02:01:26 +03:00
more on closing and feedback (WIP)
This commit is contained in:
Isaac
@@ -30,7 +30,7 @@ module.exports = async client => {
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const guild = client.guilds.cache.get(ticket.guildId);
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if (guild && guild.available && !client.channels.cache.has(ticket.id)) {
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deleted += 0;
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await client.tickets.close(ticket.id, true, 'channel deleted');
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await client.tickets.finallyClose(ticket.id, { reason: 'channel deleted' });
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}
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}
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@@ -807,6 +807,40 @@ module.exports = class TicketManager {
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});
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}
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buildFeedbackModal(locale, id) {
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const getMessage = this.client.i18n.getLocale(locale);
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return new ModalBuilder()
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.setCustomId(JSON.stringify({
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action: 'feedback',
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...id,
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}))
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.setTitle(getMessage('modals.feedback.title'))
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.setComponents(
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new ActionRowBuilder()
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.setComponents(
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new TextInputBuilder()
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.setCustomId('rating')
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.setLabel(getMessage('modals.feedback.rating.label'))
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.setStyle(TextInputStyle.Short)
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.setMaxLength(3)
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.setMinLength(1)
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.setPlaceholder(getMessage('modals.feedback.rating.placeholder'))
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.setRequired(true),
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),
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new ActionRowBuilder()
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.setComponents(
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new TextInputBuilder()
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.setCustomId('comment')
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.setLabel(getMessage('modals.feedback.comment.label'))
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.setStyle(TextInputStyle.Paragraph)
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.setMaxLength(1000)
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.setMinLength(4)
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.setPlaceholder(getMessage('modals.feedback.comment.placeholder'))
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.setRequired(false),
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),
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);
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}
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/**
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* @param {import("discord.js").ChatInputCommandInteraction|import("discord.js").ButtonInteraction} interaction
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@@ -815,7 +849,7 @@ module.exports = class TicketManager {
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const ticket = await this.client.prisma.ticket.findUnique({
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include: {
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category: { select: { enableFeedback: true } },
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feedback: { select: { id: true } },
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feedback: true,
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guild: true,
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},
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where: { id: interaction.channel.id },
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@@ -836,7 +870,10 @@ module.exports = class TicketManager {
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const getMessage = this.client.i18n.getLocale(locale);
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return await interaction.editReply({
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embeds: [
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new ExtendedEmbedBuilder()
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new ExtendedEmbedBuilder({
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iconURL: interaction.guild.iconURL(),
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text: ticket.guild.footer,
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})
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.setColor(errorColour)
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.setTitle(getMessage('misc.not_ticket.title'))
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.setDescription(getMessage('misc.not_ticket.description')),
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@@ -846,7 +883,7 @@ module.exports = class TicketManager {
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const getMessage = this.client.i18n.getLocale(ticket.guild.locale);
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const staff = await isStaff(interaction.guild, interaction.user.id);
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const reason = interaction.options?.getString('reason', false) || null; // ?. because it could be a button interaction)
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const reason = interaction.options?.getString('reason', false) || null; // ?. because it could be a button interaction
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if (ticket.createdById !== interaction.user.id && !staff) {
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return await interaction.editReply({
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@@ -859,42 +896,19 @@ module.exports = class TicketManager {
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});
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}
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if (ticket.createdById === interaction.user.id && ticket.category.enableFeedback && !ticket.feedback) {
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return await interaction.showModal(
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new ModalBuilder()
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.setCustomId(JSON.stringify({
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action: 'feedback',
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reason,
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}))
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.setTitle(getMessage('modals.feedback.title'))
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.setComponents(
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new ActionRowBuilder()
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.setComponents(
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new TextInputBuilder()
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.setCustomId('rating')
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.setLabel(getMessage('modals.feedback.rating.label'))
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.setStyle(TextInputStyle.Short)
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.setMaxLength(3)
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.setMinLength(1)
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.setPlaceholder(getMessage('modals.feedback.rating.placeholder'))
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.setRequired(false),
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),
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new ActionRowBuilder()
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.setComponents(
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new TextInputBuilder()
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.setCustomId('comment')
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.setLabel(getMessage('modals.feedback.comment.label'))
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.setStyle(TextInputStyle.Paragraph)
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.setMaxLength(1000)
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.setMinLength(4)
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.setPlaceholder(getMessage('modals.feedback.comment.placeholder'))
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.setRequired(false),
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),
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),
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);
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if (
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ticket.createdById === interaction.user.id &&
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ticket.category.enableFeedback &&
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!ticket.feedback
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) {
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return await interaction.showModal(this.buildFeedbackModal(ticket.guild.locale, {
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next: 'requestClose',
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reason, // known issue: a reason longer than a few words will cause an error due to 100 character ID limit
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}));
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}
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// not showing feedback, so send the close request
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// defer asap
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await interaction.deferReply();
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@@ -903,7 +917,7 @@ module.exports = class TicketManager {
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try {
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await interaction.guild.members.fetch(ticket.createdById);
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} catch {
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return this.close(ticket.id, true, reason);
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return this.finallyClose(ticket.id, { reason });
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}
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await this.requestClose(interaction, reason);
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@@ -911,6 +925,7 @@ module.exports = class TicketManager {
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/**
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* @param {import("discord.js").ChatInputCommandInteraction|import("discord.js").ButtonInteraction|import("discord.js").ModalSubmitInteraction} interaction
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* @param {string} reason
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*/
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async requestClose(interaction, reason) {
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// interaction could be command, button. or modal
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@@ -924,14 +939,17 @@ module.exports = class TicketManager {
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action: 'close',
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expect: staff ? 'user' : 'staff',
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};
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const embed = new ExtendedEmbedBuilder()
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const embed = new ExtendedEmbedBuilder({
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iconURL: interaction.guild.iconURL(),
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text: ticket.guild.footer,
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})
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.setColor(ticket.guild.primaryColour)
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.setTitle(getMessage(`ticket.close.${staff ? 'staff' : 'user'}_request.title`, { requestedBy: interaction.member.displayName }));
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if (staff) {
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embed.setDescription(
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getMessage('ticket.close.staff_request.description', { requestedBy: interaction.user.toString() }) +
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(ticket.guild.archive ? getMessage('ticket.close.staff_request.archived') : ''),
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(ticket.guild.archive ? getMessage('ticket.close.staff_request.archived') : ''),
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);
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}
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@@ -965,6 +983,7 @@ module.exports = class TicketManager {
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closeAt: ticket.guild.autoClose ? Date.now() + ticket.guild.autoClose : null,
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closedBy: interaction.user.id, // null if set as stale due to inactivity
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message: sent,
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messages: 0,
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reason,
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staleSince: Date.now(),
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});
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@@ -977,13 +996,19 @@ module.exports = class TicketManager {
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}
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}
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/**
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* @param {import("discord.js").ChatInputCommandInteraction|import("discord.js").ButtonInteraction|import("discord.js").ModalSubmitInteraction} interaction
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*/
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async acceptClose(interaction) {}
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/**
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* close a ticket
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* @param {string} ticketId
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* @param {boolean} skip
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* @param {string} reason
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*/
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async close(ticketId, skip, reason) {
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async finallyClose(ticketId, {
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closedBy,
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reason,
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}) {
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// TODO: update cache/cat count
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// TODO: update cache/member count
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// TODO: set messageCount on ticket
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