mirror of
https://github.com/Hessenuk/DiscordTickets.git
synced 2024-12-23 00:03:09 +02:00
Make progress on ticket creations + fixes
This commit is contained in:
Isaac
parent
fcd390bc9d
commit
01e479dab5
@ -20,15 +20,16 @@ model ArchivedChannel {
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}
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model ArchivedMessage {
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author ArchivedUser @relation(fields: [ticketId, authorId], references: [ticketId, userId], onDelete: Cascade)
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authorId String @db.VarChar(19)
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content String @db.Text
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createdAt DateTime @default(now())
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deleted Boolean @default(false)
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edited Boolean @default(false)
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id String @id @db.VarChar(19)
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ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
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ticketId String @db.VarChar(19)
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author ArchivedUser @relation(fields: [ticketId, authorId], references: [ticketId, userId], onDelete: Cascade)
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authorId String @db.VarChar(19)
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content String @db.Text
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createdAt DateTime @default(now())
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deleted Boolean @default(false)
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edited Boolean @default(false)
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id String @id @db.VarChar(19)
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referencedBy Ticket[] @relation("MessageReferencedByTicket")
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ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
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ticketId String @db.VarChar(19)
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@@map("archivedMessages")
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}
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@ -189,11 +190,11 @@ model Ticket {
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archivedUsers ArchivedUser[]
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category Category? @relation(fields: [categoryId], references: [id], onDelete: SetNull)
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categoryId Int?
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claimedBy User @relation(name: "TicketsClaimedByUser", fields: [claimedById], references: [id])
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claimedById String @db.VarChar(19)
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claimedBy User? @relation(name: "TicketsClaimedByUser", fields: [claimedById], references: [id])
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claimedById String? @db.VarChar(19)
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closedAt DateTime?
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closedBy User @relation(name: "TicketsClosedByUser", fields: [closedById], references: [id])
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closedById String @db.VarChar(19)
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closedBy User? @relation(name: "TicketsClosedByUser", fields: [closedById], references: [id])
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closedById String? @db.VarChar(19)
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closedReason String? @db.Text
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createdAt DateTime @default(now())
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createdBy User @relation(name: "TicketsCreatedByUser", fields: [createdById], references: [id])
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@ -213,7 +214,8 @@ model Ticket {
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pinnedMessages Json @default("[]")
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priority TicketPriority?
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referencedBy Ticket[] @relation("TicketsReferencedByTicket")
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referencesMessageId String @db.VarChar(19)
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referencesMessage ArchivedMessage? @relation(name: "MessageReferencedByTicket", fields: [referencesMessageId], references: [id], onDelete: SetNull)
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referencesMessageId String? @db.VarChar(19)
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referencesTicket Ticket? @relation(name: "TicketsReferencedByTicket", fields: [referencesTicketId], references: [id], onDelete: SetNull)
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referencesTicketId String? @db.VarChar(19)
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topic String? @db.Text
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@ -20,15 +20,16 @@ model ArchivedChannel {
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}
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model ArchivedMessage {
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author ArchivedUser @relation(fields: [ticketId, authorId], references: [ticketId, userId], onDelete: Cascade)
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authorId String @db.VarChar(19)
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content String @db.Text
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createdAt DateTime @default(now())
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deleted Boolean @default(false)
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edited Boolean @default(false)
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id String @id @db.VarChar(19)
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ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
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ticketId String @db.VarChar(19)
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author ArchivedUser @relation(fields: [ticketId, authorId], references: [ticketId, userId], onDelete: Cascade)
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authorId String @db.VarChar(19)
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content String @db.Text
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createdAt DateTime @default(now())
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deleted Boolean @default(false)
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edited Boolean @default(false)
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id String @id @db.VarChar(19)
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referencedBy Ticket[] @relation("MessageReferencedByTicket")
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ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
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ticketId String @db.VarChar(19)
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@@map("archivedMessages")
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}
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@ -189,11 +190,11 @@ model Ticket {
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archivedUsers ArchivedUser[]
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category Category? @relation(fields: [categoryId], references: [id], onDelete: SetNull)
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categoryId Int?
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claimedBy User @relation(name: "TicketsClaimedByUser", fields: [claimedById], references: [id])
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claimedById String @db.VarChar(19)
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claimedBy User? @relation(name: "TicketsClaimedByUser", fields: [claimedById], references: [id])
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claimedById String? @db.VarChar(19)
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closedAt DateTime?
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closedBy User @relation(name: "TicketsClosedByUser", fields: [closedById], references: [id])
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closedById String @db.VarChar(19)
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closedBy User? @relation(name: "TicketsClosedByUser", fields: [closedById], references: [id])
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closedById String? @db.VarChar(19)
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closedReason String? @db.Text
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createdAt DateTime @default(now())
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createdBy User @relation(name: "TicketsCreatedByUser", fields: [createdById], references: [id])
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@ -213,7 +214,8 @@ model Ticket {
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pinnedMessages Json @default("[]")
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priority TicketPriority?
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referencedBy Ticket[] @relation("TicketsReferencedByTicket")
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referencesMessageId String @db.VarChar(19)
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referencesMessage ArchivedMessage? @relation(name: "MessageReferencedByTicket", fields: [referencesMessageId], references: [id], onDelete: SetNull)
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referencesMessageId String? @db.VarChar(19)
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referencesTicket Ticket? @relation(name: "TicketsReferencedByTicket", fields: [referencesTicketId], references: [id], onDelete: SetNull)
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referencesTicketId String? @db.VarChar(19)
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topic String? @db.Text
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@ -20,15 +20,16 @@ model ArchivedChannel {
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}
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model ArchivedMessage {
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author ArchivedUser @relation(fields: [ticketId, authorId], references: [ticketId, userId], onDelete: Cascade)
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authorId String
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content String
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createdAt DateTime @default(now())
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deleted Boolean @default(false)
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edited Boolean @default(false)
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id String @id
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ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
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ticketId String
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author ArchivedUser @relation(fields: [ticketId, authorId], references: [ticketId, userId], onDelete: Cascade)
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authorId String
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content String
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createdAt DateTime @default(now())
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deleted Boolean @default(false)
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edited Boolean @default(false)
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id String @id
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referencedBy Ticket[] @relation("MessageReferencedByTicket")
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ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
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ticketId String
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@@map("archivedMessages")
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}
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@ -189,11 +190,11 @@ model Ticket {
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archivedUsers ArchivedUser[]
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category Category? @relation(fields: [categoryId], references: [id], onDelete: SetNull)
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categoryId Int?
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claimedBy User @relation(name: "TicketsClaimedByUser", fields: [claimedById], references: [id])
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claimedById String
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claimedBy User? @relation(name: "TicketsClaimedByUser", fields: [claimedById], references: [id])
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claimedById String?
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closedAt DateTime?
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closedBy User @relation(name: "TicketsClosedByUser", fields: [closedById], references: [id])
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closedById String
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closedBy User? @relation(name: "TicketsClosedByUser", fields: [closedById], references: [id])
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closedById String?
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closedReason String?
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createdAt DateTime @default(now())
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createdBy User @relation(name: "TicketsCreatedByUser", fields: [createdById], references: [id])
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@ -213,7 +214,8 @@ model Ticket {
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pinnedMessages String @default("[]")
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priority String?
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referencedBy Ticket[] @relation("TicketsReferencedByTicket")
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referencesMessageId String
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referencesMessage ArchivedMessage? @relation(name: "MessageReferencedByTicket", fields: [referencesMessageId], references: [id], onDelete: SetNull)
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referencesMessageId String?
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referencesTicket Ticket? @relation(name: "TicketsReferencedByTicket", fields: [referencesTicketId], references: [id], onDelete: SetNull)
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referencesTicketId String?
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topic String?
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@ -13,5 +13,7 @@ module.exports = class CreateMessageCommand extends MessageCommand {
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});
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}
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async run(interaction) { }
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async run(interaction) {
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// TODO: archive message
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}
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};
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@ -1,6 +1,3 @@
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test: |
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line 1
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line 2
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buttons:
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confirm_open:
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emoji: ✅
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@ -165,7 +162,16 @@ misc:
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title: ❌ There are no ticket categories
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ratelimited:
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description: Try again in a few seconds.
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title: 🐢 Slow down
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title: 🐢 Please slow down
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unknown_category:
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description: Please try a different category.
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title: ❌ That ticket category doesn't exist
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ticket:
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answers:
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no_value: '*No response*'
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opening_message:
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content: |
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{staff}
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{creator} has created a new ticket
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fields:
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topic: Topic
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@ -1,3 +1,4 @@
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/* eslint-disable max-lines */
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const {
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ActionRowBuilder,
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ModalBuilder,
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@ -10,6 +11,9 @@ const emoji = require('node-emoji');
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const ms = require('ms');
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const { EmbedBuilder } = require('discord.js');
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/**
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* @typedef {import('@prisma/client').Category & {guild: import('@prisma/client').Guild} & {questions: import('@prisma/client').Question[]}} CategoryGuildQuestions
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*/
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module.exports = class TicketManager {
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constructor(client) {
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/** @type {import("client")} */
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@ -18,15 +22,15 @@ module.exports = class TicketManager {
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/**
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* @param {object} data
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* @param {string} data.category
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* @param {string} data.categoryId
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* @param {import("discord.js").ButtonInteraction|import("discord.js").SelectMenuInteraction} data.interaction
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* @param {string?} [data.topic]
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*/
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async create({
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categoryId, interaction, topic, reference,
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categoryId, interaction, topic, referencesMessage, referencesTicket,
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}) {
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const cacheKey = `cache/category+guild+questions:${categoryId}`;
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/** @type {import('@prisma/client').Category} */
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/** @type {CategoryGuildQuestions} */
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let category = await this.client.keyv.get(cacheKey);
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if (!category) {
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category = await this.client.prisma.category.findUnique({
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@ -104,7 +108,8 @@ module.exports = class TicketManager {
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.setCustomId(JSON.stringify({
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action: 'questions',
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categoryId,
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reference,
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referencesMessage,
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referencesTicket,
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}))
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.setTitle(category.name)
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.setComponents(
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@ -154,7 +159,8 @@ module.exports = class TicketManager {
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.setCustomId(JSON.stringify({
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action: 'topic',
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categoryId,
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reference,
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referencesMessage,
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referencesTicket,
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}))
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.setTitle(category.name)
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.setComponents(
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@ -183,20 +189,140 @@ module.exports = class TicketManager {
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* @param {string?} [data.topic]
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*/
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async postQuestions({
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categoryId, interaction, topic, reference,
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categoryId, interaction, topic, referencesMessage, referencesTicket,
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}) {
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await interaction.deferReply({ ephemeral: true });
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console.log(require('util').inspect(interaction, {
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colors: true,
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depth: 10,
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}));
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if (interaction.isModalSubmit()) {
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const cacheKey = `cache/category+guild+questions:${categoryId}`;
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/** @type {CategoryGuildQuestions} */
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const category = await this.client.keyv.get(cacheKey);
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let answers;
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if (interaction.isModalSubmit()) {
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answers = category.questions.map(q => ({
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questionId: q.id,
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userId: interaction.user.id,
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value: interaction.fields.getTextInputValue(q.id),
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}));
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if (category.customTopic) topic = interaction.fields.getTextInputValue(category.customTopic);
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}
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/** @type {import("discord.js").Guild} */
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const guild = this.client.guilds.cache.get(category.guild.id);
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const getMessage = this.client.i18n.getLocale(category.guild.locale);
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const creator = await guild.members.fetch(interaction.user.id);
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const number = (await this.client.prisma.ticket.count({ where: { guildId: category.guild.id } })) + 1;
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const channelName = category.channelName
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.replace(/{+\s?(user)?name\s?}+/gi, creator.user.username)
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.replace(/{+\s?(nick|display)(name)?\s?}+/gi, creator.displayName)
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.replace(/{+\s?num(ber)?\s?}+/gi, number === 1488 ? '1487b' : number);
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const allow = ['ViewChannel', 'ReadMessageHistory', 'SendMessages', 'EmbedLinks', 'AttachFiles'];
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/** @type {import("discord.js").TextChannel} */
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const channel = await guild.channels.create({
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name: channelName,
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parent: category.discordCategory,
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permissionOverwrites: [
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{
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deny: ['ViewChannel'],
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id: guild.roles.everyone,
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},
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{
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allow: allow,
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id: this.client.user.id,
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},
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{
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allow: allow,
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id: creator.id,
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},
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...category.staffRoles.map(id => ({
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allow: allow,
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id,
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})),
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],
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rateLimitPerUser: category.ratelimit,
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reason: `${creator.user.tag} created a ticket`,
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topic: `${creator}${topic?.length > 0 ? ` | ${topic}` : ''}`,
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});
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const embed = new EmbedBuilder()
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.setColor(category.guild.primaryColour)
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.setAuthor({
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iconURL: creator.displayAvatarURL(),
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name: creator.displayName,
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})
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.setDescription(
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category.openingMessage
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.replace(/{+\s?(user)?name\s?}+/gi, creator.user.toString()),
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);
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if (answers) {
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embed.setFields(
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category.questions.map(q => ({
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name: q.label,
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value: interaction.fields.getTextInputValue(q.id) || getMessage('ticket.answers.no_value'),
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})),
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);
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} else if (topic) {
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embed.setFields({
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name: getMessage('ticket.opening_message.fields.topic'),
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value: topic,
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});
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}
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if (category.guild.footer) {
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embed.setFooter({
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iconURL: guild.iconURL(),
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text: category.guild.footer,
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});
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}
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// TODO: add edit button (if topic or questions)
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// TODO: add close and claim buttons if enabled
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const pings = category.pingRoles.map(r => `<@&${r}>`).join(' ');
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const sent = await channel.send({
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content: getMessage('ticket.opening_message.content', {
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creator: interaction.user.toString(),
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staff: pings ? pings + ',' : '',
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}),
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embeds: [embed],
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});
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await sent.pin({ reason: 'Ticket opening message' });
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const pinned = channel.messages.cache.last();
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if (pinned.system) {
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pinned
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.delete({ reason: 'Cleaning up system message' })
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.catch(() => this.client.log.warn('Failed to delete system pin message'));
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}
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// TODO: referenced msg or ticket
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const data = {
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category: { connect: { id: categoryId } },
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createdBy: {
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connectOrCreate: {
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create: { id: interaction.user.id },
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where: { id: interaction.user.id },
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},
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},
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guild: { connect: { id: category.guild.id } },
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id: channel.id,
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number,
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openingMessage: sent.id,
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topic,
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};
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if (referencesTicket) data.referencesTicket = { connect: { id: referencesTicket } };
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let message;
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if (referencesMessage) message = this.client.prisma.archivedMessage.findUnique({ where: { id: referencesMessage } });
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if (message) data.referencesMessage = { connect: { id: referencesMessage } }; // only add if the message has been archived ^^
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if (answers) data.questionAnswers = { createMany: { data: answers } };
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const ticket = await this.client.prisma.ticket.create({ data });
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console.log(ticket);
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interaction.editReply({
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components: [],
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embeds: [],
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});
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// TODO: log channel
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}
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};
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@ -28,9 +28,10 @@ module.exports = class extends Listener {
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firstResponseAt: true,
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},
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});
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const closedTickets = tickets.filter(t => t.closedAt);
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cached = {
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avgResolutionTime: ms(tickets.reduce((total, ticket) => total + (ticket.closedAt - ticket.createdAt), 0) ?? 1 / tickets.length),
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avgResponseTime: ms(tickets.reduce((total, ticket) => total + (ticket.firstResponseAt - ticket.createdAt), 0) ?? 1 / tickets.length),
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avgResolutionTime: ms(closedTickets.reduce((total, ticket) => total + (ticket.closedAt - ticket.createdAt), 0) ?? 1 / closedTickets.length),
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avgResponseTime: ms(closedTickets.reduce((total, ticket) => total + (ticket.firstResponseAt - ticket.createdAt), 0) ?? 1 / closedTickets.length),
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openTickets: tickets.filter(t => t.open).length,
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totalTickets: tickets.length,
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};
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@ -8,13 +8,15 @@ module.exports = class QuestionsModal extends Modal {
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});
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}
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/**
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*
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* @param {*} id
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* @param {import("discord.js").ModalSubmitInteraction} interaction
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*/
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async run(id, interaction) {
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console.log(id);
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console.log(require('util').inspect(interaction, {
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colors: true,
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depth: 10,
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}));
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// TODO: custom topic
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await this.client.tickets.postQuestions({
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...id,
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interaction,
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});
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}
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};
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@ -27,13 +27,13 @@ module.exports.get = fastify => ({
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},
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where: { id: req.params.guild },
|
||||
});
|
||||
|
||||
categories = categories.map(c => {
|
||||
const closedTickets = c.tickets.filter(t => t.closedAt);
|
||||
c = {
|
||||
...c,
|
||||
stats: {
|
||||
avgResolutionTime: ms(c.tickets.reduce((total, ticket) => total + (ticket.closedAt - ticket.createdAt), 0) ?? 1 / c.tickets.length),
|
||||
avgResponseTime: ms(c.tickets.reduce((total, ticket) => total + (ticket.firstResponseAt - ticket.createdAt), 0) ?? 1 / c.tickets.length),
|
||||
avgResolutionTime: ms(closedTickets.reduce((total, ticket) => total + (ticket.closedAt - ticket.createdAt), 0) ?? 1 / closedTickets.length),
|
||||
avgResponseTime: ms(closedTickets.reduce((total, ticket) => total + (ticket.firstResponseAt - ticket.createdAt), 0) ?? 1 / closedTickets.length),
|
||||
},
|
||||
};
|
||||
delete c.tickets;
|
||||
|
||||
@ -28,14 +28,15 @@ module.exports.get = fastify => ({
|
||||
},
|
||||
where: { guildId: id },
|
||||
});
|
||||
const closedTickets = tickets.filter(t => t.closedAt);
|
||||
cached = {
|
||||
createdAt: settings.createdAt,
|
||||
id: guild.id,
|
||||
logo: guild.iconURL(),
|
||||
name: guild.name,
|
||||
stats: {
|
||||
avgResolutionTime: ms(tickets.reduce((total, ticket) => total + (ticket.closedAt - ticket.createdAt), 0) ?? 1 / tickets.length),
|
||||
avgResponseTime: ms(tickets.reduce((total, ticket) => total + (ticket.firstResponseAt - ticket.createdAt), 0) ?? 1 / tickets.length),
|
||||
avgResolutionTime: ms(closedTickets.reduce((total, ticket) => total + (ticket.closedAt - ticket.createdAt), 0) ?? 1 / closedTickets.length),
|
||||
avgResponseTime: ms(closedTickets.reduce((total, ticket) => total + (ticket.firstResponseAt - ticket.createdAt), 0) ?? 1 / closedTickets.length),
|
||||
categories: categories.map(c => ({
|
||||
id: c.id,
|
||||
name: c.name,
|
||||
|
||||
@ -14,6 +14,7 @@ module.exports.get = () => ({
|
||||
firstResponseAt: true,
|
||||
},
|
||||
});
|
||||
const closedTickets = tickets.filter(t => t.closedAt);
|
||||
const users = await client.prisma.user.findMany({ select: { messageCount: true } });
|
||||
cached = {
|
||||
avatar: client.user.avatarURL(),
|
||||
@ -23,8 +24,8 @@ module.exports.get = () => ({
|
||||
stats: {
|
||||
activatedUsers: users.length,
|
||||
archivedMessages: users.reduce((total, user) => total + user.messageCount, 0), // don't count archivedMessage table rows, they get deleted
|
||||
avgResolutionTime: ms(tickets.reduce((total, ticket) => total + (ticket.closedAt - ticket.createdAt), 0) ?? 1 / tickets.length),
|
||||
avgResponseTime: ms(tickets.reduce((total, ticket) => total + (ticket.firstResponseAt - ticket.createdAt), 0) ?? 1 / tickets.length),
|
||||
avgResolutionTime: ms(closedTickets.reduce((total, ticket) => total + (ticket.closedAt - ticket.createdAt), 0) ?? 1 / closedTickets.length),
|
||||
avgResponseTime: ms(closedTickets.reduce((total, ticket) => total + (ticket.firstResponseAt - ticket.createdAt), 0) ?? 1 / closedTickets.length),
|
||||
categories: await client.prisma.category.count(),
|
||||
guilds: client.guilds.cache.size,
|
||||
members: client.guilds.cache.reduce((t, g) => t + g.memberCount, 0),
|
||||
|
||||
Loading…
Reference in New Issue
Block a user