DiscordTickets

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The most popular open-source and self-hosted ticket management bot for Discord - a free alternative to the premium and white-label plans of other popular ticketing bots.

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README.md

An open-source ticket management bot for Discord - a free alternative to the premium and white-label plans of other popular ticketing bots.

Partnered with PebbleHost
_{for affordable bot hosting}

What is this?

Discord Tickets is a Discord bot for creating and managing ticket channels. It is a free and open-source alternative to the paid "premium" and "white-label" plans of popular ticketing bots, such as Ticket Tool, TicketsBot, Tickety, Helper.gg, Helper, and others.

Discord Tickets is feature-rich and much more customisable than many of the bots mentioned above. As it is intended for self-hosting, the bot can have your community/company's logo, for free.

Although intended for use in a single Discord server, the bot can also function in multiple servers at once if you run more than one community.

Features

Discord Tickets is packed full of features, many of which were suggested by its users. If it's missing a feature you want, you can:

Create a plugin for it, if you can code JavaScript
Request someone else to make a plugin
Submit a feature request if you think many other users would benefit from it

Here's some of the things that makes Discord Tickets awesome:

Highly customisable
Some messages can be configured for each server and for each ticket category. Every other message is set in the locale files, making it relatively easy to override the default messages. You can also configure the functionality of the bot to your liking and add commands with plugins.
Localisable
If the bot hasn't already been translated to your (community's) language, you can translate it yourself. Plugin authors are encouraged to support multiple languages as well.

Translation status

Multiple ticket categories
Each ticket category has its own settings for messages and the support team roles. There's also multiple methods of creating a ticket.
A beautiful ticket archives portal
[COMING SOON] : Add the official Discord Tickets Portal plugin for an instant ticket archives website.

You can use text transcripts whilst you wait for the portal.
Open-source and self-hosted
It's yours, you have full control.

Getting started

Host it yourself	Managed bot	Public test bot
Recommended if you have some experience.	Recommended if you want a bot without hosting it.	Try out the bot for a few days.
Go to the docs »	Learn more »	Add to Discord »

Discord Tickets is partnered with PebbleHost. Click on the logo below if you want to self host but you don't have a server.

Documentation

You will find most of information you need at discordtickets.app.

Support

If the documentation leaves you with questions, you can ask for help in the discussions or join the support server on Discord.

Contributing

For contributing instructions, or to find out all of the ways you can contribute, read CONTRIBUTING.md. All contributions are welcome and encouraged, but please read the information given before doing so.