/** * * @name DiscordTickets * @author eartharoid * @license GNU-GPLv3 * */ const ChildLogger = require('leekslazylogger').ChildLogger; const log = new ChildLogger(); const { MessageEmbed } = require('discord.js'); const config = require('../../user/config'); const fs = require('fs'); const archive = require('../modules/archive'); module.exports = { name: 'close', description: 'Close a ticket; either a specified (mentioned) channel, or the channel the command is used in.', usage: '[ticket]', aliases: ['none'], example: 'close #ticket-17', args: false, async execute(client, message, args, Ticket) { const guild = client.guilds.cache.get(config.guild); const notTicket = new MessageEmbed() .setColor(config.err_colour) .setAuthor(message.author.username, message.author.displayAvatarURL()) .setTitle(':x: **This isn\'t a ticket channel**') .setDescription('Use this command in the ticket channel you want to close, or mention the channel.') .addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`) .addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`) .setFooter(guild.name, guild.iconURL()); let ticket; let channel = message.mentions.channels.first(); // || client.channels.resolve(await Ticket.findOne({ where: { id: args[0] } }).channel) // channels.fetch() if (!channel) { channel = message.channel; ticket = await Ticket.findOne({ where: { channel: channel.id } }); if (!ticket) return channel.send(notTicket); } else { ticket = await Ticket.findOne({ where: { channel: channel.id } }); if (!ticket) { notTicket .setTitle(':x: **Channel is not a ticket**') .setDescription(`${channel} is not a ticket channel.`); return channel.send(notTicket); } if (message.author.id !== ticket.get('creator') && !message.member.roles.cache.has(config.staff_role)) return channel.send( new MessageEmbed() .setColor(config.err_colour) .setAuthor(message.author.username, message.author.displayAvatarURL()) .setTitle(':x: **No permission**') .setDescription(`You don't have permission to close ${channel} as it does not belong to you and you are not staff.`) .addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`) .addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`) .setFooter(guild.name, guild.iconURL()) ); } let success; let pre = fs.existsSync(`user/transcripts/text/${channel.id}.txt`) || fs.existsSync(`user/transcripts/raw/${channel.id}.log`) ? `You will be able to view an archived version later with \`${config.prefix}transcript ${ticket.get('id')}\`` : ''; let confirm = await message.channel.send( new MessageEmbed() .setColor(config.colour) .setAuthor(message.author.username, message.author.displayAvatarURL()) .setTitle(':grey_question: Are you sure?') .setDescription(`${pre}\n**React with :white_check_mark: to confirm.**`) .setFooter(guild.name + ' | Expires in 15 seconds', guild.iconURL()) ); await confirm.react('✅'); const collector = confirm.createReactionCollector( (r, u) => r.emoji.name === '✅' && u.id === message.author.id, { time: 15000 }); collector.on('collect', async () => { if (channel.id !== message.channel.id) channel.send( new MessageEmbed() .setColor(config.colour) .setAuthor(message.author.username, message.author.displayAvatarURL()) .setTitle('**Ticket closed**') .setDescription(`Ticket closed by ${message.author}`) .setFooter(guild.name, guild.iconURL()) ); confirm.reactions.removeAll(); confirm.edit( new MessageEmbed() .setColor(config.colour) .setAuthor(message.author.username, message.author.displayAvatarURL()) .setTitle(`:white_check_mark: **Ticket ${ticket.id} closed**`) .setDescription('The channel will be automatically deleted in a few seconds, once the contents have been archived.') .setFooter(guild.name, guild.iconURL()) ); success = true; ticket.update({ open: false }, { where: { channel: channel.id } }); setTimeout(() => { channel.delete(); if (channel.id !== message.channel.id) message.delete() .then(() => confirm.delete()); }, 15000); if (config.transcripts.text.enabled || config.transcripts.web.enabled) { let u = await client.users.fetch(ticket.get('creator')); if (u) { let dm; try { dm = u.dmChannel || await u.createDM(); } catch (e) { log.warn(`Could not create DM channel with ${u.tag}`); } await dm.send( new MessageEmbed() .setColor(config.colour) .setAuthor(message.author.username, message.author.displayAvatarURL()) .setTitle(`**Ticket ${ticket.id} closed**`) .setDescription('Your ticket has been closed.') .setFooter(guild.name, guild.iconURL()) ); if (config.transcripts.text.enabled && fs.existsSync(`user/transcripts/text/${channel.id}.txt`)) { try { await dm.send('A basic text transcript of the ticket channel is attached:', { files: [ `user/transcripts/text/${channel.id}.txt` ] }); } catch (e) { log.warn(`Failed to send text transcript to ${u.tag}`); } } if (config.transcripts.web.enabled) { try { let url = await archive.export(client, channel); await dm.send( new MessageEmbed() .setColor(config.colour) .setAuthor(message.author.username, message.author.displayAvatarURL()) .setTitle(`**Ticket ${ticket.id} web archive**`) .setDescription(`You can view an archive of your ticket channel [here](${url})`) .setFooter(guild.name, guild.iconURL()) ); } catch (e) { log.warn(`Failed to send archive URL to ${u.tag}`); log.warn(e); } } } } log.info(`${message.author.tag} closed a ticket (#ticket-${ticket.get('id')})`); if (config.logs.discord.enabled) client.channels.cache.get(config.logs.discord.channel).send( new MessageEmbed() .setColor(config.colour) .setAuthor(message.author.username, message.author.displayAvatarURL()) .setTitle('Ticket closed') .addField('Creator', `<@${ticket.get('creator')}>`, true) .addField('Closed by', message.author, true) .setFooter(guild.name, guild.iconURL()) .setTimestamp() ); }); collector.on('end', () => { if (!success) { confirm.reactions.removeAll(); confirm.edit( new MessageEmbed() .setColor(config.err_colour) .setAuthor(message.author.username, message.author.displayAvatarURL()) .setTitle(':x: **Expired**') .setDescription('You took to long to react; confirmation failed.') .setFooter(guild.name, guild.iconURL())); message.delete({ timeout: 10000 }) .then(() => confirm.delete()); } }); } };