60 Commits

Author	SHA1	Message	Date
Isaac	ca09070c66	fix: disable presence check on public bots	2023-06-30 00:01:09 +01:00
Isaac	48902f8131	fix: send image in embed (closes #441)	2023-06-25 14:31:36 +01:00
Isaac	e8b95a2f31	feat: improve error handling	2023-06-25 13:41:07 +01:00
Isaac	fbc08c6cd0	fix: creating the first ticket in a new guild (closes #428) ... Previously required `sync`ing (or restarting) to avoid the ticket number error.	2023-05-31 15:11:41 +01:00
Isaac	6f36ef9204	fix: ticket close DM	2023-05-29 18:41:59 +01:00
Isaac	f69bc9a185	fix: inactivity warning spam	2023-05-27 21:11:03 +01:00
Isaac	c3620309bd	fix: remove footer from close request embed	2023-05-27 01:57:15 +01:00
Isaac	921bdfa447	fix(working hours): invalid timestamps with timezones (closes #417)	2023-05-26 16:11:31 +01:00
Isaac	d1267360c8	fix: closing ticket with missing creator (closes #401)	2023-05-24 22:20:29 +01:00
Isaac	fa921fa5a6	fix: duplicated ticket numbers (fixes #418) ... Now there is a change that a number will be skipped (if there's an error), but that isn't a problem.	2023-05-23 16:31:53 +01:00
Isaac	a4696273ea	fix: ticket creation	2023-05-23 16:29:51 +01:00
Isaac	cf93f085ac	fix(stats): average response/resolution times	2023-05-06 00:06:39 +01:00
Isaac	36b9fd3502	fix: use channel not message.channel	2023-03-28 23:08:58 +01:00
Isaac	59dec28804	feat: notify when staff are offline (closes #304)	2023-03-23 21:48:46 +00:00
Isaac	faf6edc463	feat: working hours (#304)	2023-03-17 21:45:53 +00:00
Isaac	daadb5fe85	fix: check roles for staff-only commands	2023-03-10 23:42:51 +00:00
Isaac	65eb2a3e86	feat: use long format for category time stats	2023-02-16 21:12:37 +00:00
Isaac	ced14ce36a	fix: response & resolution time stats	2023-02-10 23:32:44 +00:00
Isaac	a0ffbae36d	feat: make closed ticket DM more useful	2023-02-09 21:51:28 +00:00
Isaac	5982754813	fix: decrypt referenced ticket's topic	2023-02-09 21:51:08 +00:00
Isaac	d7ae5c0c9e	fix: don't give useless #unknown-channel in ticket close logs	2023-02-09 17:39:53 +00:00
Isaac	0d1cb90e7e	fix: convert pinned messages Map Iterator to array	2023-02-09 17:39:22 +00:00
Isaac	630d3ff4bb	fix: set tickets as closed (fixes #382)	2023-02-09 17:38:46 +00:00
Isaac	bcf474cc1c	fix: use environment variables	2023-01-31 15:18:40 +00:00
Isaac	5579362f26	feat: DM on close (fixes #338) ... A very basic message to notify the user of the ticket closure	2023-01-30 16:58:36 +00:00
Isaac	d1c3620fcd	fix: ticket closing	2023-01-30 15:56:41 +00:00
Isaac	2a8c1603f2	more on closing and feedback (WIP)	2023-01-13 22:25:19 +00:00
Isaac	8bf01aa520	feat: feedback, start of close requests	2023-01-13 20:48:37 +00:00
Isaac	a10a1663a3	SelectMenu -> StringSelectMenu	2023-01-02 12:23:14 +00:00
Isaac	9f18958c75	feat: add /move command	2022-10-31 21:15:44 +00:00
Isaac	77216ba43d	feat: add ticket claiming	2022-10-29 00:33:19 +01:00
Isaac	30883032b7	fix(archives): role and member bug	2022-10-25 22:55:53 +01:00
Isaac	ecd23a150a	refactor: remove cryptr prefix	2022-10-24 17:44:07 +01:00
Isaac	83ab003db5	fix command options & types ... and start on closing	2022-10-11 21:24:09 +01:00
Isaac	4469aa4920	fix referencing messages	2022-10-11 20:12:40 +01:00
Isaac	f7b5031aab	Add message reference (for replies) to archives	2022-10-11 18:58:02 +01:00
Isaac	54506cf422	fix embeds	2022-10-11 18:49:39 +01:00
Isaac	3f8663675d	remove bad code	2022-10-05 18:17:13 +01:00
Isaac	460138fb73	Progress on message archiving	2022-09-30 17:09:35 +01:00
Isaac	94c6fc21e7	Question answer & topic encryption	2022-09-11 19:46:53 +01:00
Isaac	75be93db77	.	2022-09-06 00:19:23 +01:00
Isaac	07af37b4a2	Improve option format	2022-08-17 20:41:51 +01:00
Isaac	4c176d082f	#303 and other stuff	2022-08-13 23:58:41 +01:00
Isaac	c64b18a397	Add message and ticket referencing, fixes	2022-08-13 23:01:44 +01:00
Isaac	f6666b103e	fix DM	2022-08-13 00:21:03 +01:00
Isaac	a190c1ac27	Finish pre-open checks, reduce database reads with more caching	2022-08-11 22:59:50 +01:00
Isaac	0bc02e808a	Use SQL sort	2022-08-09 22:47:24 +01:00
Isaac	1992072493	Add other checks	2022-08-09 01:19:03 +01:00
Isaac	913465a165	Implement required roles	2022-08-09 00:21:15 +01:00
Isaac	53f00b715b	Implement blocklist	2022-08-09 00:09:28 +01:00