diff --git a/src/commands/_settings.js b/src/commands/_settings.js
index 2bef7c0..3d99e56 100644
--- a/src/commands/_settings.js
+++ b/src/commands/_settings.js
@@ -1,4 +1,6 @@
 const Command = require('../modules/commands/command');
+const fetch = require('node-fetch');
+const { MessageAttachment } = require('discord.js');
 
 module.exports = class SettingsCommand extends Command {
 	constructor(client) {
@@ -12,11 +14,108 @@ module.exports = class SettingsCommand extends Command {
 		});
 	}
 
-	async execute({ guild, member, channel, args }, message) {
+	async execute({ guild, channel, member }, message) {
 
 		let settings = await guild.settings;
 		const i18n = this.client.i18n.get(settings.locale);
 
-		channel.send('Settings!');
+		let attachments = [ ...message.attachments.values() ];
+
+		if (attachments.length >= 1) {
+			// load settings from json
+			let data = await (await fetch(attachments[0].url)).json();
+
+			settings.colour = data.colour;
+			settings.error_colour = data.error_colour;
+			settings.locale = data.locale;
+			settings.log_messages = data.log_messages;
+			settings.success_colour = data.success_colour;
+			await settings.save();
+
+			for (let c of data.categories) {
+				let permissions = [
+					...[
+						{
+							id: guild.roles.everyone,
+							deny: ['VIEW_CHANNEL']
+						}
+					],
+					...c.roles.map(r => {
+						return {
+							id: r,
+							allow: ['VIEW_CHANNEL', 'READ_MESSAGE_HISTORY', 'SEND_MESSAGES', 'ATTACH_FILES']
+						};
+					})
+				];
+
+				if (c.id) {
+					// existing category
+					let category = await this.client.db.models.Category.findOne({
+						where: {
+							id: c.id
+						}
+					});
+					category.name = c.name;
+					category.roles = c.roles;
+					category.save();
+
+					let cat_channel = await this.client.channels.fetch(c.id);
+					await cat_channel.edit({
+						name: c.name, // await cat_channel.setName(c.name);
+						permissionOverwrites: permissions // await cat_channel.overwritePermissions(permissions);
+					},
+					`Tickets category updated by ${member.user.tag}`
+					);
+				} else {
+					// create a new category
+					let created = await guild.channels.create(c.name, {
+						type: 'category',
+						reason: `Tickets category created by ${member.user.tag}`,
+						permissionOverwrites: permissions
+					});
+					await this.client.db.models.Category.create({
+						id: created.id,
+						name: c.name,
+						guild: guild.id,
+						roles: c.roles
+					});
+				}
+			}
+
+			channel.send(`\`\`\`json\n${JSON.stringify(data, null, 2)}\n\`\`\``);
+		} else {
+			// upload settings as json to be modified
+			let data = {
+				categories: [],
+				colour: settings.colour,
+				error_colour: settings.error_colour,
+				locale: settings.locale,
+				log_messages: settings.log_messages,
+				success_colour: settings.success_colour,
+			};
+
+			let categories = await this.client.db.models.Category.findAll({
+				where: {
+					guild: guild.id
+				}
+			});
+
+			for (let c of categories) {
+				data.categories.push({
+					id: c.id,
+					name: c.name,
+					roles: c.roles
+				});
+			}
+
+			let attachment = new MessageAttachment(
+				Buffer.from(JSON.stringify(data, null, 2)),
+				`Settings for ${guild.name}.json`
+			);
+
+			channel.send(i18n('commands.settings.response'), {
+				files: [attachment]
+			});
+		}
 	}
 };
\ No newline at end of file
diff --git a/src/database/index.js b/src/database/index.js
index 4de53ea..bf97e5c 100644
--- a/src/database/index.js
+++ b/src/database/index.js
@@ -5,7 +5,6 @@ const {
 const { path } = require('../utils/fs');
 const config = require('../../user/config');
 const types = require('./dialects');
-const supported = Object.keys(types);
 
 module.exports = async (log) => {
 
@@ -21,6 +20,7 @@ module.exports = async (log) => {
 
 	let type = (DB_TYPE || 'sqlite').toLowerCase();
 
+	const supported = Object.keys(types);
 	if (!supported.includes(type)) {
 		log.error(new Error(`DB_TYPE (${type}) is not a valid type`));
 		return process.exit();
@@ -68,10 +68,22 @@ module.exports = async (log) => {
 			primaryKey: true,
 			allowNull: false,
 		},
+		locale: {
+			type: DataTypes.STRING,
+			defaultValue: config.locale
+		},
 		colour: {
 			type: DataTypes.STRING,
 			defaultValue: config.defaults.colour
 		},
+		success_colour: {
+			type: DataTypes.STRING,
+			defaultValue: 'GREEN'
+		},
+		error_colour: {
+			type: DataTypes.STRING,
+			defaultValue: 'RED'
+		},
 		log_messages: {
 			type: DataTypes.BOOLEAN,
 			defaultValue: config.defaults.log_messages
@@ -100,6 +112,9 @@ module.exports = async (log) => {
 			},
 			unique: 'name_guild'
 		},
+		roles: {
+			type: DataTypes.JSON
+		}
 	}, {
 		tableName: DB_TABLE_PREFIX + 'categories'
 	});
diff --git a/src/listeners/interaction.js b/src/listeners/interaction.js
index a327fe1..e9e26c8 100644
--- a/src/listeners/interaction.js
+++ b/src/listeners/interaction.js
@@ -5,7 +5,7 @@ module.exports = {
 
 		switch (interaction.type) {
 		case 1:
-			client.log.debug('Received interaction ping, responding with pong');
+			client.log.info('Received interaction ping, responding with pong');
 			await client.api.interactions(interaction.id, interaction.token).callback.post({
 				data: {
 					type: 1, // PONG
@@ -13,7 +13,7 @@ module.exports = {
 			});
 			break;
 		case 2:
-			client.commands.handle(interaction);
+			client.commands.handle(interaction, true);
 			break;
 		}
 
diff --git a/src/listeners/messageDelete.js b/src/listeners/messageDelete.js
index f4d467e..421d51f 100644
--- a/src/listeners/messageDelete.js
+++ b/src/listeners/messageDelete.js
@@ -2,13 +2,6 @@ module.exports = {
 	event: 'messageDelete',
 	execute: async (client, message) => {
 
-		if (message.partial)
-			try {
-				await message.fetch();
-			} catch (err) {
-				return client.log.error(err);
-			}
-
 		let settings = await message.guild?.settings;
 
 		if (settings?.log_messages) {
diff --git a/src/listeners/messageUpdate.js b/src/listeners/messageUpdate.js
index d934a37..d6e8f0f 100644
--- a/src/listeners/messageUpdate.js
+++ b/src/listeners/messageUpdate.js
@@ -2,12 +2,13 @@ module.exports = {
 	event: 'msgUpdate',
 	execute: async (client, oldm, newm) => {
 
-		if (newm.partial)
+		if (newm.partial) {
 			try {
 				await newm.fetch();
 			} catch (err) {
 				return client.log.error(err);
 			}
+		}
 
 		let settings = await newm.guild?.settings;
 
diff --git a/src/locales/en-GB.json b/src/locales/en-GB.json
index 8f53bdb..bcd389c 100644
--- a/src/locales/en-GB.json
+++ b/src/locales/en-GB.json
@@ -23,6 +23,7 @@
 			"description": "Configure Discord Tickets"
 		}
 	},
+	"must_be_slash": "❌ This command must be invoked by a slash command interaction (`/%s`).",
 	"no_perm": "❌ You do not have the permissions required to use this command:\n%s",	
 	"support_only": "❌ You must be a member of staff to use this command."
 }
\ No newline at end of file
diff --git a/src/modules/commands/manager.js b/src/modules/commands/manager.js
index 2370c9e..6aa3ac0 100644
--- a/src/modules/commands/manager.js
+++ b/src/modules/commands/manager.js
@@ -70,7 +70,7 @@ module.exports = class CommandManager {
 		if (typeof data.description !== 'string')
 			throw new TypeError(`Expected type of command description to be a string, got ${typeof data.description}`);
 
-		if (data.name.length < 1 || data.name.length > 100)
+		if (data.description.length < 1 || data.description.length > 100)
 			throw new TypeError('Length of description must be 3-32');
 
 		if (typeof data.options !== 'undefined' && !(data.options instanceof Array))
@@ -139,9 +139,9 @@ module.exports = class CommandManager {
 
 	/**
 	 * Execute a command
-	 * @param {(Interaction|Message)} interaction - Command interaction, or message
+	 * @param {(Interaction|Message)} interaction_or_message - Command interaction or message
 	 */
-	async handle(interaction, slash) {
+	async handle(interaction_or_message, slash) {
 		slash = slash === false ? false : true;
 		let cmd_name,
 			args = {},
@@ -151,54 +151,62 @@ module.exports = class CommandManager {
 			member_id;
 
 		if (slash) {
-			cmd_name = interaction.data.name;
+			cmd_name = interaction_or_message.data.name;
 
-			guild_id = interaction.guild_id;
-			channel_id = interaction.channel_id;
-			member_id = interaction.member.user.id;
+			guild_id = interaction_or_message.guild_id;
+			channel_id = interaction_or_message.channel_id;
+			member_id = interaction_or_message.member.user.id;
 
-			if (interaction.data.options)
-				interaction.data.options.forEach(({ name, value }) => args[name] = value);
+			if (interaction_or_message.data.options)
+				interaction_or_message.data.options.forEach(({ name, value }) => args[name] = value);
 		} else {
-			cmd_name = interaction.content.match(/^tickets\/(\S+)/mi);
+			cmd_name = interaction_or_message.content.match(/^tickets\/(\S+)/mi);
 			if (cmd_name) cmd_name = cmd_name[1];
 
-			guild_id = interaction.guild.id;
-			channel_id = interaction.channel.id;
-			member_id = interaction.author.id;
+			guild_id = interaction_or_message.guild.id;
+			channel_id = interaction_or_message.channel.id;
+			member_id = interaction_or_message.author.id;
 		}
 
 		if (cmd_name === null || !this.commands.has(cmd_name))
-			throw new Error(`Received "${cmd_name}" command invocation, but the command manager does not have a "${cmd_name}" command`);
+			return this.client.log.warn(`Received "${cmd_name}" command invocation, but the command manager does not have a "${cmd_name}" command registered`);
 			
 		data.args = args;
 		data.guild = await this.client.guilds.fetch(guild_id);
 		data.channel = await this.client.channels.fetch(channel_id),
 		data.member = await data.guild.members.fetch(member_id);
 
-		const cmd = this.commands.get(cmd_name);
-
 		let settings = await data.guild.settings;
 		if (!settings) settings = await data.guild.createSettings();
 		const i18n = this.client.i18n.get(settings.locale);
 
-		// if (cmd.staff_only) {}
+		const cmd = this.commands.get(cmd_name);
+
+		if (cmd.slash && !slash) {
+			this.client.log.commands(`Blocking command execution for the "${cmd_name}" command as it was invoked by a message, not a slash command interaction_or_message.`);
+			try {
+				data.channel.send(i18n('must_be_slash', cmd_name)); // interaction_or_message.reply
+			} catch (err) {
+				this.client.log.warn('Failed to reply to blocked command invocation message');
+			}
+			return;
+		}
 
 		const no_perm = cmd.permissions instanceof Array
 			&& !data.member.hasPermission(cmd.permissions);
 		if (no_perm) {
 			let perms = cmd.permissions.map(p => `\`${p}\``).join(', ');
 			let msg = i18n('no_perm', perms);
-			if (slash) return await cmd.sendResponse(interaction, msg, true);
-			else return await interaction.channel.send(msg);
+			if (slash) return await cmd.respond(interaction_or_message, msg, true);
+			else return await interaction_or_message.channel.send(msg);
 		}
 			
 		try {
-			if (slash) await cmd.acknowledge(interaction, true); // respond to discord
+			if (slash) await cmd.acknowledge(interaction_or_message, true); // respond to discord
 			this.client.log.commands(`Executing "${cmd_name}" command (invoked by ${data.member.user.tag})`);
-			await cmd.execute(data, interaction); // run the command 
+			await cmd.execute(data, interaction_or_message); // run the command 
 		} catch (e) {
-			this.client.log.warn(`(COMMANDS) An error occurred whilst executed the ${cmd_name} command`);
+			this.client.log.warn(`An error occurred whilst executing the ${cmd_name} command`);
 			this.client.log.error(e);
 		}
 
diff --git a/src/modules/tickets.js b/src/modules/tickets.js
index 1b60851..a2cbced 100644
--- a/src/modules/tickets.js
+++ b/src/modules/tickets.js
@@ -39,16 +39,36 @@ module.exports = class TicketManager extends EventEmitter {
 	/**
 	 * Close a ticket
 	 * @param {string} ticket - The channel ID, or the ticket number
+	 * @param {string} [closer] - ID of the member who is closing the ticket
 	 */
-	async close(ticket) {
+	async close(ticket, closer) {
+		if (!this.client.channels.resolve(ticket)) {
+			let row = await this.client.db.Models.Ticket.findOne({
+				where: {
+					number: ticket
+				}
+			});
+			if (!row) throw new Error(`Could not find a ticket with number ${ticket}`);
+			ticket = row.id;
+		}
+			
+		let row = await this.client.db.Models.Ticket.findOne({
+			where: {
+				id: ticket
+			}
+		});
 
+		if (!row) throw new Error(`Could not find a ticket with ID ${ticket}`);
+
+		this.emit('beforeClose', ticket, closer);
+
+		/**
+		 * 
+		 * 
+		 * for each message in table, create entities
+		 * 
+		 * 
+		 */
 	}
 
-	/**
-	 * Close multiple tickets
-	 * @param {string[]} tickets - An array of channel IDs to close **(does not accept ticket numbers)**
-	 */
-	async closeMultiple(tickets) {
-
-	}
 };
\ No newline at end of file
diff --git a/user/example.config.js b/user/example.config.js
index 4d4986b..48dfc7d 100644
--- a/user/example.config.js
+++ b/user/example.config.js
@@ -25,12 +25,12 @@
 module.exports = {
 	debug: false,
 	defaults: {
-		colour: '#009999',
+		colour: '#009999', // https://discord.js.org/#/docs/main/stable/typedef/ColorResolvable
 		log_messages: true, // transcripts/archives will be empty if false
 		prefix: '-',
 		ticket_welcome: 'Hello {{name}}, thank you for creating a ticket. A member of staff will soon be available to assist you.\n\n__All messages in this channel are stored for future reference.__',
 	},
-	locale: 'en-GB',
+	locale: 'en-GB', // used for globals (such as commands) and the default guild locale
 	logs: {
 		enabled: true,
 		keep_for: 30