From f572523e4b945be2b147c134fdfe0b88531255a5 Mon Sep 17 00:00:00 2001
From: "Isaac (eartharoid)" <contact@eartharoid.me>
Date: Fri, 20 Nov 2020 23:50:08 +0000
Subject: [PATCH] Replace emoji names with unicode characters

...to fix emoji in emebds for web archives
---
 .github/SECURITY.md              |  4 ++--
 src/commands/add.js              | 10 +++++-----
 src/commands/close.js            | 16 ++++++++--------
 src/commands/delete.js           | 14 +++++++-------
 src/commands/help.js             |  2 +-
 src/commands/new.js              |  8 ++++----
 src/commands/remove.js           | 10 +++++-----
 src/commands/rename.js           |  6 +++---
 src/commands/tickets.js          |  4 ++--
 src/commands/topic.js            |  6 +++---
 src/commands/transcript.js       |  4 ++--
 src/commands/transfer.js         |  8 ++++----
 src/events/message.js            |  6 +++---
 src/events/messageReactionAdd.js |  6 +++---
 src/modules/archive.js           |  2 +-
 15 files changed, 53 insertions(+), 53 deletions(-)

diff --git a/.github/SECURITY.md b/.github/SECURITY.md
index 66a16f7..ee39dd1 100644
--- a/.github/SECURITY.md
+++ b/.github/SECURITY.md
@@ -6,8 +6,8 @@ Release versions that will receive security updates.
 
 | Version | Supported          |
 | ------- | ------------------ |
-| 2.x     | :white_check_mark: |
-| < 2.0   | :x:                |
+| 2.x     | ✅ |
+| < 2.0   | ❌                |
 
 ## Reporting a Vulnerability
 
diff --git a/src/commands/add.js b/src/commands/add.js
index 45df22a..22d7d1c 100644
--- a/src/commands/add.js
+++ b/src/commands/add.js
@@ -23,7 +23,7 @@ module.exports = {
 		const notTicket = new MessageEmbed()
 			.setColor(config.err_colour)
 			.setAuthor(message.author.username, message.author.displayAvatarURL())
-			.setTitle(':x: **This isn\'t a ticket channel**')
+			.setTitle('❌ **This isn\'t a ticket channel**')
 			.setDescription('Use this command in the ticket channel you want to add a user to, or mention the channel.')
 			.addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`)
 			.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
@@ -42,7 +42,7 @@ module.exports = {
 			ticket = await Ticket.findOne({ where: { channel: channel.id } });
 			if (!ticket) {
 				notTicket
-					.setTitle(':x: **Channel is not a ticket**')
+					.setTitle('❌ **Channel is not a ticket**')
 					.setDescription(`${channel} is not a ticket channel.`);
 				return message.channel.send(notTicket);
 			}
@@ -53,7 +53,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.err_colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(':x: **No permission**')
+					.setTitle('❌ **No permission**')
 					.setDescription(`You don't have permission to alter ${channel} as it does not belong to you and you are not staff.`)
 					.addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`)
 					.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
@@ -68,7 +68,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.err_colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(':x: **Unknown member**')
+					.setTitle('❌ **Unknown member**')
 					.setDescription('Please mention a valid member.')
 					.addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`)
 					.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
@@ -99,7 +99,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.colour)
 					.setAuthor(member.user.username, member.user.displayAvatarURL())
-					.setTitle(':white_check_mark: **Member added**')
+					.setTitle('✅ **Member added**')
 					.setDescription(`${member} has been added to <#${ticket.channel}>`)
 					.setFooter(guild.name, guild.iconURL())
 			);
diff --git a/src/commands/close.js b/src/commands/close.js
index e7e65ff..bf93d49 100644
--- a/src/commands/close.js
+++ b/src/commands/close.js
@@ -26,7 +26,7 @@ module.exports = {
 		const notTicket = new MessageEmbed()
 			.setColor(config.err_colour)
 			.setAuthor(message.author.username, message.author.displayAvatarURL())
-			.setTitle(':x: **This isn\'t a ticket channel**')
+			.setTitle('❌ **This isn\'t a ticket channel**')
 			.setDescription('Use this command in the ticket channel you want to close, or mention the channel.')
 			.addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`)
 			.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
@@ -53,7 +53,7 @@ module.exports = {
 			});
 			if (!ticket) {
 				notTicket
-					.setTitle(':x: **Channel is not a ticket**')
+					.setTitle('❌ **Channel is not a ticket**')
 					.setDescription(`${channel} is not a ticket channel.`);
 				return message.channel.send(notTicket);
 			}
@@ -65,7 +65,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.err_colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(':x: **No permission**')
+					.setTitle('❌ **No permission**')
 					.setDescription(`You don't have permission to close ${channel} as it does not belong to you and you are not staff.`)
 					.addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`)
 					.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
@@ -82,8 +82,8 @@ module.exports = {
 			new MessageEmbed()
 				.setColor(config.colour)
 				.setAuthor(message.author.username, message.author.displayAvatarURL())
-				.setTitle(':grey_question: Are you sure?')
-				.setDescription(`${pre}\n**React with :white_check_mark: to confirm.**`)
+				.setTitle('❔ Are you sure?')
+				.setDescription(`${pre}\n**React with ✅ to confirm.**`)
 				.setFooter(guild.name + ' | Expires in 15 seconds', guild.iconURL())
 		);
 
@@ -111,7 +111,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(`:white_check_mark: **Ticket ${ticket.id} closed**`)
+					.setTitle(`✅ **Ticket ${ticket.id} closed**`)
 					.setDescription('The channel will be automatically deleted in a few seconds, once the contents have been archived.')
 					.setFooter(guild.name, guild.iconURL())
 			);
@@ -157,7 +157,7 @@ module.exports = {
 					try {
 						dm.send(res).then();
 					} catch (e) {
-						message.channel.send(':x: Couldn\'t send DM');
+						message.channel.send('❌ Couldn\'t send DM');
 					}
 				}
 			}
@@ -205,7 +205,7 @@ module.exports = {
 					new MessageEmbed()
 						.setColor(config.err_colour)
 						.setAuthor(message.author.username, message.author.displayAvatarURL())
-						.setTitle(':x: **Expired**')
+						.setTitle('❌ **Expired**')
 						.setDescription('You took too long to react; confirmation failed.')
 						.setFooter(guild.name, guild.iconURL()));
 
diff --git a/src/commands/delete.js b/src/commands/delete.js
index 792c0e0..42d236a 100644
--- a/src/commands/delete.js
+++ b/src/commands/delete.js
@@ -30,7 +30,7 @@ module.exports = {
 		const notTicket = new MessageEmbed()
 			.setColor(config.err_colour)
 			.setAuthor(message.author.username, message.author.displayAvatarURL())
-			.setTitle(':x: **This isn\'t a ticket channel**')
+			.setTitle('❌ **This isn\'t a ticket channel**')
 			.setDescription('Use this command in the ticket channel you want to delete, or mention the channel.')
 			.addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`)
 			.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
@@ -58,7 +58,7 @@ module.exports = {
 			});
 			if (!ticket) {
 				notTicket
-					.setTitle(':x: **Channel is not a ticket**')
+					.setTitle('❌ **Channel is not a ticket**')
 					.setDescription(`${channel} is not a ticket channel.`);
 				return message.channel.send(notTicket);
 			}
@@ -69,7 +69,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.err_colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(':x: **No permission**')
+					.setTitle('❌ **No permission**')
 					.setDescription(`You don't have permission to delete ${channel} as it does not belong to you and you are not staff.`)
 					.addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`)
 					.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
@@ -82,11 +82,11 @@ module.exports = {
 			new MessageEmbed()
 				.setColor(config.colour)
 				.setAuthor(message.author.username, message.author.displayAvatarURL())
-				.setTitle(':grey_question: Are you sure?')
+				.setTitle('❔ Are you sure?')
 				.setDescription(
 					`:warning: This action is **irreversible**, the ticket will be completely removed from the database.
 					You will **not** be able to view a transcript/archive of the channel later.
-					Use the \`close\` command instead if you don't want this behaviour.\n**React with :white_check_mark: to confirm.**`)
+					Use the \`close\` command instead if you don't want this behaviour.\n**React with ✅ to confirm.**`)
 				.setFooter(guild.name + ' | Expires in 15 seconds', guild.iconURL())
 		);
 
@@ -113,7 +113,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(`:white_check_mark: **Ticket ${ticket.id} deleted**`)
+					.setTitle(`✅ **Ticket ${ticket.id} deleted**`)
 					.setDescription('The channel will be automatically deleted in a few seconds.')
 					.setFooter(guild.name, guild.iconURL())
 			);
@@ -162,7 +162,7 @@ module.exports = {
 					new MessageEmbed()
 						.setColor(config.err_colour)
 						.setAuthor(message.author.username, message.author.displayAvatarURL())
-						.setTitle(':x: **Expired**')
+						.setTitle('❌ **Expired**')
 						.setDescription('You took too long to react; confirmation failed.')
 						.setFooter(guild.name, guild.iconURL()));
 
diff --git a/src/commands/help.js b/src/commands/help.js
index b2c3997..8366065 100644
--- a/src/commands/help.js
+++ b/src/commands/help.js
@@ -58,7 +58,7 @@ module.exports = {
 				return message.channel.send(
 					new MessageEmbed()
 						.setColor(config.err_colour)
-						.setDescription(`:x: **Invalid command name** (\`${config.prefix}help\`)`)
+						.setDescription(`❌ **Invalid command name** (\`${config.prefix}help\`)`)
 				);
 
 
diff --git a/src/commands/new.js b/src/commands/new.js
index b720e14..b4a545f 100644
--- a/src/commands/new.js
+++ b/src/commands/new.js
@@ -27,7 +27,7 @@ module.exports = {
 			return message.channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
-					.setTitle(':x: **Error**')
+					.setTitle('❌ **Error**')
 					.setDescription(`${config.name} has not been set up correctly. Could not find a 'support team' role with the id \`${config.staff_role}\``)
 					.setFooter(guild.name, guild.iconURL())
 			);
@@ -53,7 +53,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.err_colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(`:x: **You already have ${tickets.count} or more open tickets**`)
+					.setTitle(`❌ **You already have ${tickets.count} or more open tickets**`)
 					.setDescription(`Use \`${config.prefix}close\` to close unneeded tickets.\n\n${ticketList.join(',\n')}`)
 					.setFooter(guild.name + ' | This message will be deleted in 15 seconds', guild.iconURL())
 			);
@@ -71,7 +71,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.err_colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(':x: **Description too long**')
+					.setTitle('❌ **Description too long**')
 					.setDescription('Please limit your ticket topic to less than 256 characters. A short sentence will do.')
 					.setFooter(guild.name, guild.iconURL())
 			);
@@ -123,7 +123,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(':white_check_mark: **Ticket created**')
+					.setTitle('✅ **Ticket created**')
 					.setDescription(`Your ticket has been created: ${c}`)
 					.setFooter(client.user.username + ' | This message will be deleted in 15 seconds', client.user.displayAvatarURL())
 			);
diff --git a/src/commands/remove.js b/src/commands/remove.js
index 2ad11c3..f59e033 100644
--- a/src/commands/remove.js
+++ b/src/commands/remove.js
@@ -23,7 +23,7 @@ module.exports = {
 		const notTicket = new MessageEmbed()
 			.setColor(config.err_colour)
 			.setAuthor(message.author.username, message.author.displayAvatarURL())
-			.setTitle(':x: **This isn\'t a ticket channel**')
+			.setTitle('❌ **This isn\'t a ticket channel**')
 			.setDescription('Use this command in the ticket channel you want to remove a user from, or mention the channel.')
 			.addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`)
 			.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
@@ -45,7 +45,7 @@ module.exports = {
 			ticket = await Ticket.findOne({ where: { channel: channel.id } });
 			if (!ticket) {
 				notTicket
-					.setTitle(':x: **Channel is not a ticket**')
+					.setTitle('❌ **Channel is not a ticket**')
 					.setDescription(`${channel} is not a ticket channel.`);
 				return message.channel.send(notTicket);
 			}
@@ -56,7 +56,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.err_colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(':x: **No permission**')
+					.setTitle('❌ **No permission**')
 					.setDescription(`You don't have permission to alter ${channel} as it does not belong to you and you are not staff.`)
 					.addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`)
 					.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
@@ -71,7 +71,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.err_colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(':x: **Unknown member**')
+					.setTitle('❌ **Unknown member**')
 					.setDescription('Please mention a valid member.')
 					.addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`)
 					.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
@@ -101,7 +101,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.colour)
 					.setAuthor(member.user.username, member.user.displayAvatarURL())
-					.setTitle(':white_check_mark: **Member removed**')
+					.setTitle('✅ **Member removed**')
 					.setDescription(`${member} has been removed from <#${ticket.channel}>`)
 					.setFooter(guild.name, guild.iconURL())
 			);
diff --git a/src/commands/rename.js b/src/commands/rename.js
index 062cdef..816305e 100644
--- a/src/commands/rename.js
+++ b/src/commands/rename.js
@@ -29,7 +29,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.err_colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(':x: **This isn\'t a ticket channel**')
+					.setTitle('❌ **This isn\'t a ticket channel**')
 					.setDescription('Use this command in the ticket channel you want to rename.')
 					.addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`)
 					.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
@@ -42,7 +42,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.err_colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(':x: **No permission**')
+					.setTitle('❌ **No permission**')
 					.setDescription('You don\'t have permission to rename this channel as you are not staff.')
 					.addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`)
 					.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
@@ -55,7 +55,7 @@ module.exports = {
 			new MessageEmbed()
 				.setColor(config.colour)
 				.setAuthor(message.author.username, message.author.displayAvatarURL())
-				.setTitle(':white_check_mark: **Ticket updated**')
+				.setTitle('✅ **Ticket updated**')
 				.setDescription('The name has been changed.')
 				.setFooter(client.user.username, client.user.displayAvatarURL())
 		);
diff --git a/src/commands/tickets.js b/src/commands/tickets.js
index 32beb47..778b52b 100644
--- a/src/commands/tickets.js
+++ b/src/commands/tickets.js
@@ -24,7 +24,7 @@ module.exports = {
 			return message.channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
-					.setTitle(':x: **Error**')
+					.setTitle('❌ **Error**')
 					.setDescription(`${config.name} has not been set up correctly. Could not find a 'support team' role with the id \`${config.staff_role}\``)
 					.setFooter(guild.name, guild.iconURL())
 			);
@@ -39,7 +39,7 @@ module.exports = {
 					new MessageEmbed()
 						.setColor(config.err_colour)
 						.setAuthor(message.author.username, message.author.displayAvatarURL())
-						.setTitle(':x: **No permission**')
+						.setTitle('❌ **No permission**')
 						.setDescription('You don\'t have permission to list others\' tickets as you are not staff.')
 						.addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`)
 						.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
diff --git a/src/commands/topic.js b/src/commands/topic.js
index 3c26382..969eafc 100644
--- a/src/commands/topic.js
+++ b/src/commands/topic.js
@@ -29,7 +29,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.err_colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(':x: **This isn\'t a ticket channel**')
+					.setTitle('❌ **This isn\'t a ticket channel**')
 					.setDescription('Use this command in the ticket channel you want to close, or mention the channel.')
 					.addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`)
 					.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
@@ -43,7 +43,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.err_colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(':x: **Description too long**')
+					.setTitle('❌ **Description too long**')
 					.setDescription('Please limit your ticket topic to less than 256 characters. A short sentence will do.')
 					.setFooter(guild.name, guild.iconURL())
 			);
@@ -63,7 +63,7 @@ module.exports = {
 			new MessageEmbed()
 				.setColor(config.colour)
 				.setAuthor(message.author.username, message.author.displayAvatarURL())
-				.setTitle(':white_check_mark: **Ticket updated**')
+				.setTitle('✅ **Ticket updated**')
 				.setDescription('The topic has been changed.')
 				.setFooter(client.user.username, client.user.displayAvatarURL())
 		);
diff --git a/src/commands/transcript.js b/src/commands/transcript.js
index deb2a62..5703042 100644
--- a/src/commands/transcript.js
+++ b/src/commands/transcript.js
@@ -37,7 +37,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.err_colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(':x: **Unknown ticket**')
+					.setTitle('❌ **Unknown ticket**')
 					.setDescription('Couldn\'t find a closed ticket with that ID')
 					.setFooter(guild.name, guild.iconURL())
 			);
@@ -48,7 +48,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.err_colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(':x: **No permission**')
+					.setTitle('❌ **No permission**')
 					.setDescription(`You don't have permission to view ticket ${id} as it does not belong to you and you are not staff.`)
 					.setFooter(guild.name, guild.iconURL())
 			);
diff --git a/src/commands/transfer.js b/src/commands/transfer.js
index 28cd670..9c9ef46 100644
--- a/src/commands/transfer.js
+++ b/src/commands/transfer.js
@@ -29,7 +29,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.err_colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(':x: **This isn\'t a ticket channel**')
+					.setTitle('❌ **This isn\'t a ticket channel**')
 					.setDescription('Use this command in the ticket channel you want to change owner.')
 					.addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`)
 					.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
@@ -42,7 +42,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.err_colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(':x: **No permission**')
+					.setTitle('❌ **No permission**')
 					.setDescription('You don\'t have permission to change ownership of this channel as you are not staff.')
 					.addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`)
 					.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
@@ -56,7 +56,7 @@ module.exports = {
 				new MessageEmbed()
 					.setColor(config.err_colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(':x: **Unknown member**')
+					.setTitle('❌ **Unknown member**')
 					.setDescription('Please mention a valid member.')
 					.addField('Usage', `\`${config.prefix}${this.name} ${this.usage}\`\n`)
 					.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
@@ -79,7 +79,7 @@ module.exports = {
 			new MessageEmbed()
 				.setColor(config.colour)
 				.setAuthor(message.author.username, message.author.displayAvatarURL())
-				.setTitle(':white_check_mark: **Ticket transferred**')
+				.setTitle('✅ **Ticket transferred**')
 				.setDescription(`Ownership of this ticket has been transferred to ${member}.`)
 				.setFooter(client.user.username, client.user.displayAvatarURL())
 		);
diff --git a/src/events/message.js b/src/events/message.js
index 344032f..f5aea2a 100644
--- a/src/events/message.js
+++ b/src/events/message.js
@@ -58,7 +58,7 @@ Type \`${config.prefix}new\` on the server to create a new ticket.`);
 			return message.channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
-					.setTitle(':x: No permission')
+					.setTitle('❌ No permission')
 					.setDescription(`**You do not have permission to use the \`${command.name}\` command** (requires \`${command.permission}\`).`)
 					.setFooter(guild.name, guild.iconURL())
 			);
@@ -89,7 +89,7 @@ Type \`${config.prefix}new\` on the server to create a new ticket.`);
 				return message.channel.send(
 					new MessageEmbed()
 						.setColor(config.err_colour)
-						.setDescription(`:x: Please wait ${timeLeft.toFixed(1)} second(s) before reusing the \`${command.name}\` command.`)
+						.setDescription(`❌ Please wait ${timeLeft.toFixed(1)} second(s) before reusing the \`${command.name}\` command.`)
 						.setFooter(guild.name, guild.iconURL())
 				);
 			}
@@ -104,7 +104,7 @@ Type \`${config.prefix}new\` on the server to create a new ticket.`);
 		} catch (error) {
 			log.warn(`An error occurred whilst executing the '${command.name}' command`);
 			log.error(error);
-			message.channel.send(`:x: An error occurred whilst executing the \`${command.name}\` command.`);
+			message.channel.send(`❌ An error occurred whilst executing the \`${command.name}\` command.`);
 		}
 	}
 };
diff --git a/src/events/messageReactionAdd.js b/src/events/messageReactionAdd.js
index b38aec0..80da3e7 100644
--- a/src/events/messageReactionAdd.js
+++ b/src/events/messageReactionAdd.js
@@ -40,7 +40,7 @@ module.exports = {
 			return channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
-					.setTitle(':x: **Error**')
+					.setTitle('❌ **Error**')
 					.setDescription(`${config.name} has not been set up correctly. Could not find a 'support team' role with the id \`${config.staff_role}\``)
 					.setFooter(channel.guild.name, channel.guild.iconURL())
 			);
@@ -72,7 +72,7 @@ module.exports = {
 					new MessageEmbed()
 						.setColor(config.err_colour)
 						.setAuthor(u.username, u.displayAvatarURL())
-						.setTitle(`:x: **You already have ${tickets.count} or more open tickets**`)
+						.setTitle(`❌ **You already have ${tickets.count} or more open tickets**`)
 						.setDescription(`Use \`${config.prefix}close\` in a server channel to close unneeded tickets.\n\n${ticketList.join(',\n')}`)
 						.setFooter(channel.guild.name, channel.guild.iconURL())
 				);
@@ -81,7 +81,7 @@ module.exports = {
 					new MessageEmbed()
 						.setColor(config.err_colour)
 						.setAuthor(u.username, u.displayAvatarURL())
-						.setTitle(`:x: **You already have ${tickets.count} or more open tickets**`)
+						.setTitle(`❌ **You already have ${tickets.count} or more open tickets**`)
 						.setDescription(`Use \`${config.prefix}close\` to close unneeded tickets.\n\n${ticketList.join(',\n')}`)
 						.setFooter(channel.guild.name + ' | This message will be deleted in 15 seconds', channel.guild.iconURL())
 				);
diff --git a/src/modules/archive.js b/src/modules/archive.js
index 6c26daa..6b11fd7 100644
--- a/src/modules/archive.js
+++ b/src/modules/archive.js
@@ -40,7 +40,7 @@ module.exports.add = (message) => {
 		fs.appendFileSync(join(__dirname, raw), JSON.stringify({
 			id: message.id,
 			author: message.author.id,
-			content: message.content, // do not use cleanContent!
+			content: message.content, // do not use cleanContent, we want to include the mentions!
 			time: message.createdTimestamp,
 			embeds: embeds,
 			attachments: [...message.attachments.values()]