diff --git a/src/locales/cs-CZ.json b/src/locales/cs-CZ.json
index f27f9de..0c84b7e 100644
--- a/src/locales/cs-CZ.json
+++ b/src/locales/cs-CZ.json
@@ -113,6 +113,10 @@
 			},
 			"questions": "Prosím odpovězte na níže položené otázky:\n\n%s",
 			"response": {
+				"claimed": {
+					"title": "✅ Ticket claimed",
+					"description": "%s has claimed this ticket."
+				},
 				"created": {
 					"title": "✅ Ticket vytvořen",
 					"description": "Tvůj ticket byl vytvořen: %s."
diff --git a/src/locales/de-DE.json b/src/locales/de-DE.json
index 0055ad5..a2bdc5e 100644
--- a/src/locales/de-DE.json
+++ b/src/locales/de-DE.json
@@ -113,6 +113,10 @@
 			},
 			"questions": "Please answer the following questions:\n\n%s",
 			"response": {
+				"claimed": {
+					"title": "✅ Ticket claimed",
+					"description": "%s has claimed this ticket."
+				},
 				"created": {
 					"title": "✅ Ticket created",
 					"description": "Your ticket has been created: %s."
diff --git a/src/locales/en-US.json b/src/locales/en-US.json
index 0055ad5..a2bdc5e 100644
--- a/src/locales/en-US.json
+++ b/src/locales/en-US.json
@@ -113,6 +113,10 @@
 			},
 			"questions": "Please answer the following questions:\n\n%s",
 			"response": {
+				"claimed": {
+					"title": "✅ Ticket claimed",
+					"description": "%s has claimed this ticket."
+				},
 				"created": {
 					"title": "✅ Ticket created",
 					"description": "Your ticket has been created: %s."
diff --git a/src/locales/es-ES.json b/src/locales/es-ES.json
index 0055ad5..a2bdc5e 100644
--- a/src/locales/es-ES.json
+++ b/src/locales/es-ES.json
@@ -113,6 +113,10 @@
 			},
 			"questions": "Please answer the following questions:\n\n%s",
 			"response": {
+				"claimed": {
+					"title": "✅ Ticket claimed",
+					"description": "%s has claimed this ticket."
+				},
 				"created": {
 					"title": "✅ Ticket created",
 					"description": "Your ticket has been created: %s."
diff --git a/src/locales/fr-FR.json b/src/locales/fr-FR.json
index 0055ad5..a2bdc5e 100644
--- a/src/locales/fr-FR.json
+++ b/src/locales/fr-FR.json
@@ -113,6 +113,10 @@
 			},
 			"questions": "Please answer the following questions:\n\n%s",
 			"response": {
+				"claimed": {
+					"title": "✅ Ticket claimed",
+					"description": "%s has claimed this ticket."
+				},
 				"created": {
 					"title": "✅ Ticket created",
 					"description": "Your ticket has been created: %s."
diff --git a/src/locales/hi-IN.json b/src/locales/hi-IN.json
index 1bc895d..f354702 100644
--- a/src/locales/hi-IN.json
+++ b/src/locales/hi-IN.json
@@ -113,6 +113,10 @@
 			},
 			"questions": "Please answer the following questions:\n\n%s",
 			"response": {
+				"claimed": {
+					"title": "✅ Ticket claimed",
+					"description": "%s has claimed this ticket."
+				},
 				"created": {
 					"title": "✅ Ticket created",
 					"description": "Your ticket has been created: %s."
diff --git a/src/locales/id-ID.json b/src/locales/id-ID.json
index 6937e97..c52a520 100644
--- a/src/locales/id-ID.json
+++ b/src/locales/id-ID.json
@@ -113,6 +113,10 @@
 			},
 			"questions": "Tolong jawab pertanyaan-pertanyaan berikut:\n\n%s",
 			"response": {
+				"claimed": {
+					"title": "✅ Ticket claimed",
+					"description": "%s has claimed this ticket."
+				},
 				"created": {
 					"title": "✅ Tiket dibuat",
 					"description": "Tiket anda telah dibuat: %s."
diff --git a/src/locales/it-IT.json b/src/locales/it-IT.json
index 0055ad5..0b73cd7 100644
--- a/src/locales/it-IT.json
+++ b/src/locales/it-IT.json
@@ -2,20 +2,20 @@
 	"bot": {
 		"missing_permissions": {
 			"title": "⚠️",
-			"description": "Discord Tickets requires the following permissions:\n%s"
+			"description": "Discord Tickets necessita i seguenti permessi.\n%s"
 		},
-		"version": "[Discord Tickets](%s) v%s by [eartharoid](%s)"
+		"version": "[Discord Tickets](%s) v%s di [eartharoid](%s)"
 	},
 	"cmd_usage": {
 		"args": {
-			"description": "**Description:** %s",
-			"example": "**Example:** `%s`"
+			"description": "**Descrizione:** %s",
+			"example": "**Esempio:** `%s`"
 		},
-		"description": "**Usage:**\n`%s`\n\n**Example:**\n`%s`\n\nRequired arguments are prefixed with `❗`.",
-		"named_args": "This command uses named arguments.\n\n",
-		"title": "`%s` command usage"
+		"description": "**Uso:**\n`%s`\n\n**Esempio:**\n`%s`\n\nGli argomenti richiesti hanno il prefisso `❗`.",
+		"named_args": "Questo comando utilizza argomenti denominati.\n\n",
+		"title": "Utilizzo dei comandi '%s'"
 	},
-	"collector_expires_in": "Expires in %d seconds",
+	"collector_expires_in": "Scade tra %d secondi",
 	"commands": {
 		"blacklist": {
 			"aliases": {
@@ -23,161 +23,165 @@
 			},
 			"args": {
 				"member_or_role": {
-					"name": "memberOrRole",
-					"description": "A member mention, a role mention, or the ID of a member or role",
+					"name": "membroORuolo",
+					"description": "Menziona un membro, un ruolo, o l'ID di un membro o di un ruolo",
 					"example": "@NaughtyMember"
 				}
 			},
-			"description": "Blacklist/unblacklist a member from interacting with the bot",
-			"name": "blacklist",
+			"description": "Blacklista o unblacklista un utente dal bot",
+			"name": "lista nera",
 			"response": {
 				"empty_list": {
-					"title": "📃 Blacklisted members and roles",
-					"description": "There are no members or roles blacklisted. Type `%sblacklist <memberOrRole>` to add a member or role to the blacklist."
+					"title": "📃 Membri e ruoli nella blacklist",
+					"description": "Non ci sono membri o ruoli blacklistati. Digita %sblacklist <memberOrRole>` per aggiungere un membro o un ruolo alla blacklist."
 				},
 				"illegal_action": {
-					"title": "❌ You can't blacklist this member",
-					"description": "%s is a staff member and cannot be blacklisted."
+					"title": "❌ Non puoi blacklistare questo utente",
+					"description": "%s è un membro dello staff e non può essere blacklistato."
 				},
 				"list": {
-					"title": "📃 Blacklisted members and roles"
+					"title": "📃 Membri e ruoli nella blacklist"
 				},
 				"member_added": {
-					"title": "✅ Added member to blacklist",
-					"description": "<@%s> has been added to the blacklist. They will no longer be able to interact with the bot."
+					"title": "✅ Aggiunto membro alla blacklist",
+					"description": "<@%s> è stato aggiunto alla blacklist. Non saranno più in grado di interagire con il bot."
 				},
 				"member_removed": {
-					"title": "✅ Removed member from blacklist",
-					"description": "<@%s> has been removed from the blacklist. They can now use the bot again."
+					"title": "✅ Membro rimosso dalla blacklist",
+					"description": "<@%s> è stato rimosso dalla blacklist. Da ora potrà ritornare ad usare il bot."
 				},
 				"role_added": {
-					"title": "✅ Added role to blacklist",
-					"description": "<@&%s> has been added to the blacklist. Members with this role will no longer be able to interact with the bot."
+					"title": "✅ Aggiunto ruolo alla blacklist",
+					"description": "<@&%s> è stato aggiunto alla blacklist. I membri con questo ruolo non saranno più in grado di interagire con il bot."
 				},
 				"role_removed": {
-					"title": "✅ Removed role from blacklist",
-					"description": "<@&%s> has been removed from the blacklist. Members with this role can now use the bot again."
+					"title": "✅ Ruolo rimosso dalla blacklist",
+					"description": "<@&%s> è stato rimosso dalla blacklist. I membri con questo ruolo da ora potranno ritornare ad usare il bot."
 				}
 			}
 		},
 		"close": {
 			"aliases": {
-				"delete": "delete"
+				"delete": "rimosso"
 			},
 			"args": {
 				"ticket": {
 					"name": "ticket",
-					"description": "The number or a channel mention of the ticket to close",
+					"description": "Il numero o il canale menzionato del ticket da chiudere",
 					"example": "217"
 				}
 			},
-			"description": "Close a ticket channel",
-			"name": "close",
+			"description": "Chiudi un ticket",
+			"name": "chiudi",
 			"response": {
 				"closed": {
-					"title": "✅ Ticket closed",
-					"description": "This ticket has been closed.\nThe channel will be deleted in 5 seconds."
+					"title": "✅ Ticket chiuso",
+					"description": "Questo ticket è stato chiuso.\nIl canale verrà eliminato tra 5 secondi."
 				},
 				"closed_by_member": {
-					"title": "✅ Ticket closed",
-					"description": "This ticket has been closed by %s.\nThe channel will be deleted in 5 seconds."
+					"title": "✅ Ticket chiuso",
+					"description": "Questo ticket è stato chiuso da %s.\nIl canale verrà eliminato tra 5 secondi."
 				},
 				"closed_by_member_with_reason": {
-					"title": "✅ Ticket closed",
-					"description": "This ticket has been closed by %s: `%s`\nThe channel will be deleted in 5 seconds."
+					"title": "✅ Ticket chiuso",
+					"description": "Il ticket è stato chiuso da %s: `%s`\nIl canale verrà eliminato tra 5 secondi."
 				},
 				"closed_with_reason": {
-					"title": "✅ Ticket closed",
-					"description": "This ticket has been closed: `%s`\nThe channel will be deleted in 5 seconds."
+					"title": "✅ Ticket chiuso",
+					"description": "Il ticket è stato chiuso: `%s`\nIl canale verrà eliminato tra 5 secondi."
 				}
 			}
 		},
 		"new": {
 			"aliases": {
-				"create": "create",
-				"open": "open"
+				"create": "crea",
+				"open": "apri"
 			},
 			"args": {
 				"topic": {
-					"name": "topic",
-					"description": "The topic of the ticket",
-					"example": "Problem with billing"
+					"name": "argomento",
+					"description": "L'argomento del ticket",
+					"example": "Problema con la fattura"
 				}
 			},
-			"description": "Create a new ticket",
-			"name": "new",
+			"description": "Crea un nuovo ticket",
+			"name": "nuovo",
 			"opening_message": {
 				"fields": {
-					"topic": "Topic"
+					"topic": "Argomento"
 				}
 			},
-			"questions": "Please answer the following questions:\n\n%s",
+			"questions": "Si prega di rispondere alle seguenti domande:\n\n%s",
 			"response": {
+				"claimed": {
+					"title": "✅ Ticket claimed",
+					"description": "%s has claimed this ticket."
+				},
 				"created": {
-					"title": "✅ Ticket created",
-					"description": "Your ticket has been created: %s."
+					"title": "✅ Ticket creato",
+					"description": "Il tuo ticket è stato creato: %s."
 				},
 				"has_a_ticket": {
-					"title": "❌ You already have an open ticket",
-					"description": "Please use your existing ticket (<#%s>) or close it before creating another."
+					"title": "❌ Hai già un ticket aperto",
+					"description": "Ti preghiamo di utilizzare il tuo ticket già creato (<#%s>) o di chiuderlo prima di crearne un altro."
 				},
 				"max_tickets": {
-					"title": "❌ You already have %d open tickets",
-					"description": "Please use `%sclose` to close any unneeded tickets.\n\n%s"
+					"title": "❌ Hai già %d ticket aperti",
+					"description": "Per favore utilizza `%sclose` per chiudere i ticket non necessari.\n\n%s"
 				},
 				"no_categories": {
-					"title": "❌ Can't create ticket",
-					"description": "A server administrator must create at least one ticket category before a new ticket can be opened."
+					"title": "❌ Impossibile creare un ticket",
+					"description": "Un amministratore del server deve creare almeno una categoria per i ticket prima di aprire un nuovo ticket."
 				},
 				"select_category": {
-					"title": "🔤 Please select the ticket category",
-					"description": "Select the category most relevant to your ticket's topic:\n\n%s"
+					"title": "🔤 Seleziona la categoria dei ticket",
+					"description": "Seleziona la categoria che si attiene di più all'argomento del tuo ticket:\n\n%s"
 				},
 				"select_category_timeout": {
-					"title": "❌ Reaction time expired",
-					"description": "You took too long to select the ticket category."
+					"title": "❌ Tempo scaduto",
+					"description": "Hai impiegato troppo tempo per selezionare la categoria del ticket."
 				}
 			},
 			"request_topic": {
-				"title": "Ticket topic",
-				"description": "Please briefly state what this ticket is about in a a few words."
+				"title": "Argomento del ticket",
+				"description": "Descrivi brevemente di cosa hai bisogno."
 			}
 		},
 		"settings": {
 			"aliases": {
-				"config": "config"
+				"config": "impostazione"
 			},
-			"description": "Configure Discord Tickets",
-			"name": "settings",
+			"description": "Configura il bot discord dei ticket",
+			"name": "impostazioni",
 			"response": {
-				"updated": "✅ Settings have been updated."
+				"updated": "✅ Le impostazioni sono state aggiornate."
 			}
 		},
 		"transfer": {
 			"aliases": {},
 			"args": {
 				"member": {
-					"description": "A member mention or the ID of the member to transfer the ticket to",
-					"example": "@StaffMember",
-					"name": "member"
+					"description": "Un membro menzionato o l'ID del membro a cui trasferire il ticket",
+					"example": "@MembroDelloStaff",
+					"name": "membro"
 				}
 			},
-			"description": "Transfer a ticket to another staff member",
-			"name": "transfer",
+			"description": "Trasferisci il ticket ad un altro membro dello staff",
+			"name": "trasferisci",
 			"response": {}
 		}
 	},
 	"command_execution_error": {
 		"title": "⚠️",
-		"description": "An unexpected error occurred during command execution.\nPlease ask an administrator to check the console output / logs for details."
+		"description": "Errore imprevisto durante l'esecuzione del comando.\nChiedere a un amministratore di controllare l'output / i registri della console per i dettagli."
 	},
-	"message_will_be_deleted_in": "This message will be deleted in %d seconds",
+	"message_will_be_deleted_in": "Questo messaggio verrà eliminato in %d secondi",
 	"missing_permissions": {
 		"title": "❌",
-		"description": "You do not have the permissions required to use this command:\n%s"
+		"description": "Non hai i permessi richiesti per utilizzare questo comando:\n%s"
 	},
 	"staff_only": {
 		"title": "❌",
-		"description": "You must be a member of staff to use this command."
+		"description": "Devi essere un membro dello staff per usare questo comando."
 	}
 }
\ No newline at end of file
diff --git a/src/locales/no-NO.json b/src/locales/no-NO.json
index 006efb3..b4cb27c 100644
--- a/src/locales/no-NO.json
+++ b/src/locales/no-NO.json
@@ -113,6 +113,10 @@
 			},
 			"questions": "Svar på følgende spørsmål:\n\n%s",
 			"response": {
+				"claimed": {
+					"title": "✅ Ticket claimed",
+					"description": "%s has claimed this ticket."
+				},
 				"created": {
 					"title": "✅ Billetten er opprettet",
 					"description": "Billetten er opprettet: %s."
diff --git a/src/locales/pt-BR.json b/src/locales/pt-BR.json
index d66b3cc..8671795 100644
--- a/src/locales/pt-BR.json
+++ b/src/locales/pt-BR.json
@@ -113,6 +113,10 @@
 			},
 			"questions": "Por favor responda as seguintes questões:\n\n%s",
 			"response": {
+				"claimed": {
+					"title": "✅ Ticket claimed",
+					"description": "%s has claimed this ticket."
+				},
 				"created": {
 					"title": "✅ Ticket criado",
 					"description": "Seu ticket foi criado: %s."
diff --git a/src/locales/ru-RU.json b/src/locales/ru-RU.json
index 0055ad5..fae5cdf 100644
--- a/src/locales/ru-RU.json
+++ b/src/locales/ru-RU.json
@@ -2,20 +2,20 @@
 	"bot": {
 		"missing_permissions": {
 			"title": "⚠️",
-			"description": "Discord Tickets requires the following permissions:\n%s"
+			"description": "Discord Tickets требует следующих разрешений:\n%s"
 		},
-		"version": "[Discord Tickets](%s) v%s by [eartharoid](%s)"
+		"version": "[Discord Tickets](%s) v%s от [eartharoid](%s)"
 	},
 	"cmd_usage": {
 		"args": {
-			"description": "**Description:** %s",
-			"example": "**Example:** `%s`"
+			"description": "**Описание:** %s",
+			"example": "**Пример:** `%s`"
 		},
-		"description": "**Usage:**\n`%s`\n\n**Example:**\n`%s`\n\nRequired arguments are prefixed with `❗`.",
-		"named_args": "This command uses named arguments.\n\n",
-		"title": "`%s` command usage"
+		"description": "**Использование:**\n`%s`\n\n**Пример:**\n`%s`\n\nОбязательные аргументы префиксированы с `❗`.",
+		"named_args": "Эта команда использует названные аргументы.\n\n",
+		"title": "Использование команды `%s`"
 	},
-	"collector_expires_in": "Expires in %d seconds",
+	"collector_expires_in": "Истекает через %d секунд",
 	"commands": {
 		"blacklist": {
 			"aliases": {
@@ -24,7 +24,7 @@
 			"args": {
 				"member_or_role": {
 					"name": "memberOrRole",
-					"description": "A member mention, a role mention, or the ID of a member or role",
+					"description": "Упоминание участника, упоминание роли или ID участника или роли",
 					"example": "@NaughtyMember"
 				}
 			},
@@ -32,97 +32,101 @@
 			"name": "blacklist",
 			"response": {
 				"empty_list": {
-					"title": "📃 Blacklisted members and roles",
+					"title": "📃 Черный список пользователей и ролей",
 					"description": "There are no members or roles blacklisted. Type `%sblacklist <memberOrRole>` to add a member or role to the blacklist."
 				},
 				"illegal_action": {
-					"title": "❌ You can't blacklist this member",
-					"description": "%s is a staff member and cannot be blacklisted."
+					"title": "❌ Вы не можете добавить в черный список этого участника",
+					"description": "%s есть персоналом и не может быть внесен в черный список."
 				},
 				"list": {
-					"title": "📃 Blacklisted members and roles"
+					"title": "📃 Черный список пользователей и ролей"
 				},
 				"member_added": {
-					"title": "✅ Added member to blacklist",
-					"description": "<@%s> has been added to the blacklist. They will no longer be able to interact with the bot."
+					"title": "✅ Пользователь добавлен в черный список",
+					"description": "<@%s> добавлен в черный список. Они больше не смогут взаимодействовать с ботом."
 				},
 				"member_removed": {
-					"title": "✅ Removed member from blacklist",
-					"description": "<@%s> has been removed from the blacklist. They can now use the bot again."
+					"title": "✅ Пользователь убран из черного списка",
+					"description": "<@%s> был убран из черного списка. Теперь он может использовать бота снова."
 				},
 				"role_added": {
-					"title": "✅ Added role to blacklist",
-					"description": "<@&%s> has been added to the blacklist. Members with this role will no longer be able to interact with the bot."
+					"title": "✅ Добавлена роль в черный список",
+					"description": "<@&%s> добавлена в черный список. Участники с этой ролью больше не смогут взаимодействовать с ботом."
 				},
 				"role_removed": {
-					"title": "✅ Removed role from blacklist",
+					"title": "✅ Роль убрана из черного списка",
 					"description": "<@&%s> has been removed from the blacklist. Members with this role can now use the bot again."
 				}
 			}
 		},
 		"close": {
 			"aliases": {
-				"delete": "delete"
+				"delete": "удалить"
 			},
 			"args": {
 				"ticket": {
-					"name": "ticket",
-					"description": "The number or a channel mention of the ticket to close",
+					"name": "тикет",
+					"description": "Номер или канал упоминания тикета который надо закрыть",
 					"example": "217"
 				}
 			},
-			"description": "Close a ticket channel",
-			"name": "close",
+			"description": "Закрыть тикет-канал",
+			"name": "закрыть",
 			"response": {
 				"closed": {
-					"title": "✅ Ticket closed",
-					"description": "This ticket has been closed.\nThe channel will be deleted in 5 seconds."
+					"title": "✅ Тикет закрыт",
+					"description": "Этот тикет закрыт.\nКанал будет удален в течении 5 секунд."
 				},
 				"closed_by_member": {
-					"title": "✅ Ticket closed",
-					"description": "This ticket has been closed by %s.\nThe channel will be deleted in 5 seconds."
+					"title": "✅ Тикет закрыт",
+					"description": "Этот тикет был закрыт %s.\nКанал будет удален в течение 5 секунд."
 				},
 				"closed_by_member_with_reason": {
-					"title": "✅ Ticket closed",
-					"description": "This ticket has been closed by %s: `%s`\nThe channel will be deleted in 5 seconds."
+					"title": "✅ Тикет закрыт",
+					"description": "Этот тикет был закрыт %s: `%s`\nКанал будет удален в течение 5 секунд."
 				},
 				"closed_with_reason": {
-					"title": "✅ Ticket closed",
-					"description": "This ticket has been closed: `%s`\nThe channel will be deleted in 5 seconds."
+					"title": "✅ Тикет закрыт",
+					"description": "Этот тикет был закрыт: `%s`\nКанал будет удален в течение 5 секунд."
 				}
 			}
 		},
 		"new": {
 			"aliases": {
-				"create": "create",
-				"open": "open"
+				"create": "создать",
+				"open": "открыть"
 			},
 			"args": {
 				"topic": {
-					"name": "topic",
-					"description": "The topic of the ticket",
-					"example": "Problem with billing"
+					"name": "топик",
+					"description": "Тема билета",
+					"example": "Проблема с выставлением счетов"
 				}
 			},
-			"description": "Create a new ticket",
-			"name": "new",
+			"description": "Создание нового тикета",
+			"name": "новый",
 			"opening_message": {
 				"fields": {
-					"topic": "Topic"
+					"topic": "Топик"
 				}
 			},
-			"questions": "Please answer the following questions:\n\n%s",
+			"questions": "Пожалуйста, ответьте на следующие вопросы:\n\n%s",
 			"response": {
+				"claimed": {
+					"title": "✅ Ticket claimed",
+					"description": "%s has claimed this ticket."
+				},
 				"created": {
-					"title": "✅ Ticket created",
-					"description": "Your ticket has been created: %s."
+					"title": "✅ Тикет создан",
+					"description": "Ваш тикет был создан: %s."
 				},
 				"has_a_ticket": {
-					"title": "❌ You already have an open ticket",
-					"description": "Please use your existing ticket (<#%s>) or close it before creating another."
+					"title": "❌ У вас уже есть открытый тикет",
+					"description": "Пожалуйста, используйте существующий тикет (<#%s>) или закройте его перед созданием нового."
 				},
 				"max_tickets": {
-					"title": "❌ You already have %d open tickets",
+					"title": "❌ У вас уже есть %d открытых тикетов",
 					"description": "Please use `%sclose` to close any unneeded tickets.\n\n%s"
 				},
 				"no_categories": {