fix: open tickets count (#500)

Signed-off-by: Vin <28811713+VinDotRun@users.noreply.github.com>
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Vin 2023-11-15 21:35:32 -03:00 committed by GitHub
parent 539ed75ddf
commit b329d5ae2e
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@ -65,10 +65,11 @@ module.exports = class extends Listener {
firstResponseAt: true,
},
});
const closedTickets = tickets.filter(t => t.firstResponseAt && t.closedAt);
const closedTicketsWithResponse = tickets.filter(t => t.firstResponseAt && t.closedAt);
const closedTickets = tickets.filter(t => t.closedAt);
cached = {
avgResolutionTime: ms(getAvgResolutionTime(closedTickets)),
avgResponseTime: ms(getAvgResponseTime(closedTickets)),
avgResolutionTime: ms(getAvgResolutionTime(closedTicketsWithResponse)),
avgResponseTime: ms(getAvgResponseTime(closedTicketsWithResponse)),
openTickets: tickets.length - closedTickets.length,
totalTickets: tickets.length,
};