diff --git a/src/commands/close.js b/src/commands/close.js
index c859380..79ecdc8 100644
--- a/src/commands/close.js
+++ b/src/commands/close.js
@@ -78,11 +78,13 @@ module.exports = {
 					.setFooter(guild.name, guild.iconURL())
 			);
 
-		let success;
-		let pre = fs.existsSync(paths.text) || fs.existsSync(paths.log)
-			? `You will be able to view an archived version later with \`${config.prefix}transcript ${ticket.id}\``
-			: '';
+		
 		if (config.commands.close.confirmation) {
+			let success;
+			let pre = fs.existsSync(paths.text) || fs.existsSync(paths.log)
+				? `You will be able to view an archived version later with \`${config.prefix}transcript ${ticket.id}\``
+				: '';
+				
 			let confirm = await message.channel.send(
 				new MessageEmbed()
 					.setColor(config.colour)
@@ -96,11 +98,10 @@ module.exports = {
 
 			const collector = confirm.createReactionCollector(
 				(r, u) => r.emoji.name === '✅' && u.id === message.author.id, {
-				time: 15000
-			});
+					time: 15000
+				});
 
 			collector.on('collect', async () => {
-				let users = [];
 				if (channel.id !== message.channel.id) {
 					channel.send(
 						new MessageEmbed()
@@ -121,11 +122,15 @@ module.exports = {
 						.setDescription('The channel will be automatically deleted in a few seconds, once the contents have been archived.')
 						.setFooter(guild.name, guild.iconURL())
 				);
+				
+
+				if (channel.id !== message.channel.id)
+					message.delete({
+						timeout: 5000
+					}).then(() => confirm.delete());
+				
 				success = true;
-				closeTicket();
-				if (config.commands.close.send_transcripts) {
-					sendTranscript();
-				}
+				close();
 			});
 
 
@@ -142,58 +147,19 @@ module.exports = {
 
 					message.delete({
 						timeout: 10000
-					})
-						.then(() => confirm.delete());
+					}).then(() => confirm.delete());
 				}
 			});
 		} else {
-			success = true;
-			closeTicket();
+			close();
 		}
 
-		async function closeTicket() {
-			// update database
-			ticket.update({
-				open: false
-			}, {
-				where: {
-					channel: channel.id
-				}
-			});
+		
+		async function close () {
+			let users = [];
 
-			// delete messages and channel
-			setTimeout(() => {
-				channel.delete();
-				if (channel.id !== message.channel.id)
-					message.delete()
-						.then(() => confirm.delete());
-			}, 5000);
-
-			log.info(`${message.author.tag} closed a ticket (#ticket-${ticket.id})`);
-
-			if (config.logs.discord.enabled) {
-				let embed = new MessageEmbed()
-					.setColor(config.colour)
-					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(`Ticket ${ticket.id} closed`)
-					.addField('Creator', `<@${ticket.creator}>`, true)
-					.addField('Closed by', message.author, true)
-					.setFooter(guild.name, guild.iconURL())
-					.setTimestamp();
-
-				if (users.length > 1)
-					embed.addField('Members', users.map(u => `<@${u}>`).join('\n'));
-
-				client.channels.cache.get(config.logs.discord.channel).send(embed);
-			}
-		}
-		if (config.commands.close.send_transcripts) {
-			sendTranscript();
-		}
-		async function sendTranscript() {
 			if (config.transcripts.text.enabled || config.transcripts.web.enabled) {
 				let u = await client.users.fetch(ticket.creator);
-
 				if (u) {
 					let dm;
 					try {
@@ -202,7 +168,6 @@ module.exports = {
 						log.warn(`Could not create DM channel with ${u.tag}`);
 					}
 
-
 					let res = {};
 					const embed = new MessageEmbed()
 						.setColor(config.colour)
@@ -229,17 +194,47 @@ module.exports = {
 					}
 
 					res.embed = embed;
+
 					try {
-						if (success) {
-							dm.send(res);
-							if (config.transcripts.channel.length > 1) client.channels.cache.get(config.transcripts.channel).send(res);
-						}
+						if (config.commands.close.send_transcripts) dm.send(res);
+						if (config.transcripts.channel.length > 1) client.channels.cache.get(config.transcripts.channel).send(res);
 					} catch (e) {
 						message.channel.send('❌ Couldn\'t send DM or transcript log message');
 					}
 				}
 			}
-		}
 
+			// update database
+			ticket.update({
+				open: false
+			}, {
+				where: {
+					channel: channel.id
+				}
+			});
+
+			// delete channel
+			channel.delete({
+				timeout: 5000
+			});
+
+			log.info(`${message.author.tag} closed a ticket (#ticket-${ticket.id})`);
+
+			if (config.logs.discord.enabled) {
+				let embed = new MessageEmbed()
+					.setColor(config.colour)
+					.setAuthor(message.author.username, message.author.displayAvatarURL())
+					.setTitle(`Ticket ${ticket.id} closed`)
+					.addField('Creator', `<@${ticket.creator}>`, true)
+					.addField('Closed by', message.author, true)
+					.setFooter(guild.name, guild.iconURL())
+					.setTimestamp();
+
+				if (users.length > 1)
+					embed.addField('Members', users.map(u => `<@${u}>`).join('\n'));
+
+				client.channels.cache.get(config.logs.discord.channel).send(embed);
+			}
+		}
 	}
 };
diff --git a/src/commands/delete.js b/src/commands/delete.js
index 8be94f9..a5347cd 100644
--- a/src/commands/delete.js
+++ b/src/commands/delete.js
@@ -76,8 +76,9 @@ module.exports = {
 					.setFooter(guild.name, guild.iconURL())
 			);
 
-		let success;
+		
 		if (config.commands.delete.confirmation) {
+			let success;
 			let confirm = await message.channel.send(
 				new MessageEmbed()
 					.setColor(config.colour)
@@ -94,8 +95,8 @@ module.exports = {
 
 			const collector = confirm.createReactionCollector(
 				(r, u) => r.emoji.name === '✅' && u.id === message.author.id, {
-				time: 15000
-			});
+					time: 15000
+				});
 
 			collector.on('collect', async () => {
 				if (channel.id !== message.channel.id)
@@ -117,7 +118,16 @@ module.exports = {
 						.setDescription('The channel will be automatically deleted in a few seconds.')
 						.setFooter(guild.name, guild.iconURL())
 				);
+
+				if (channel.id !== message.channel.id)
+					message.delete({
+						timeout: 5000
+					}).then(() => confirm.delete());
+
+				success = true;
+				del();
 			});
+
 			collector.on('end', () => {
 				if (!success) {
 					confirm.reactions.removeAll();
@@ -131,44 +141,47 @@ module.exports = {
 
 					message.delete({
 						timeout: 10000
-					})
-						.then(() => confirm.delete());
+					}).then(() => confirm.delete());
 				}
 			});
+		} else {
+			del();
 		}
-		let txt = join(__dirname, `../../user/transcripts/text/${ticket.get('channel')}.txt`),
-			raw = join(__dirname, `../../user/transcripts/raw/${ticket.get('channel')}.log`),
-			json = join(__dirname, `../../user/transcripts/raw/entities/${ticket.get('channel')}.json`);
 
-		if (fs.existsSync(txt)) fs.unlinkSync(txt);
-		if (fs.existsSync(raw)) fs.unlinkSync(raw);
-		if (fs.existsSync(json)) fs.unlinkSync(json);
 
-		// update database
-		success = true;
-		ticket.destroy(); // remove ticket from database
+		async function del () {
+			let txt = join(__dirname, `../../user/transcripts/text/${ticket.get('channel')}.txt`),
+				raw = join(__dirname, `../../user/transcripts/raw/${ticket.get('channel')}.log`),
+				json = join(__dirname, `../../user/transcripts/raw/entities/${ticket.get('channel')}.json`);
 
-		// delete messages and channel
-		setTimeout(() => {
-			channel.delete();
-			if (channel.id !== message.channel.id)
-				message.delete()
-					.then(() => confirm.delete());
-		}, 5000);
+			if (fs.existsSync(txt)) fs.unlinkSync(txt);
+			if (fs.existsSync(raw)) fs.unlinkSync(raw);
+			if (fs.existsSync(json)) fs.unlinkSync(json);
 
-		log.info(`${message.author.tag} deleted a ticket (#ticket-${ticket.id})`);
+			// update database
+			ticket.destroy(); // remove ticket from database
 
-		if (config.logs.discord.enabled) {
-			client.channels.cache.get(config.logs.discord.channel).send(
-				new MessageEmbed()
-					.setColor(config.colour)
-					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle('Ticket deleted')
-					.addField('Creator', `<@${ticket.creator}>`, true)
-					.addField('Deleted by', message.author, true)
-					.setFooter(guild.name, guild.iconURL())
-					.setTimestamp()
-			);
+			// channel
+			channel.delete({
+				timeout: 5000
+			});
+
+
+			log.info(`${message.author.tag} deleted a ticket (#ticket-${ticket.id})`);
+
+			if (config.logs.discord.enabled) {
+				client.channels.cache.get(config.logs.discord.channel).send(
+					new MessageEmbed()
+						.setColor(config.colour)
+						.setAuthor(message.author.username, message.author.displayAvatarURL())
+						.setTitle('Ticket deleted')
+						.addField('Creator', `<@${ticket.creator}>`, true)
+						.addField('Deleted by', message.author, true)
+						.setFooter(guild.name, guild.iconURL())
+						.setTimestamp()
+				);
+			}
 		}
+		
 	}
 };
\ No newline at end of file
diff --git a/src/commands/help.js b/src/commands/help.js
index 8366065..ff27d12 100644
--- a/src/commands/help.js
+++ b/src/commands/help.js
@@ -26,7 +26,7 @@ module.exports = {
 			let cmds = [];
 
 			for (let command of commands) {
-				if (command.hide) continue;
+				if (command.hide || command.disabled) continue;
 				if (command.permission && !message.member.hasPermission(command.permission)) continue;
 
 				let desc = command.description;
diff --git a/src/commands/new.js b/src/commands/new.js
index f5795c9..b3170d3 100644
--- a/src/commands/new.js
+++ b/src/commands/new.js
@@ -11,6 +11,7 @@ const log = new Logger();
 const { MessageEmbed } = require('discord.js');
 const fs = require('fs');
 const { join } = require('path');
+const config = require(join(__dirname, '../../user/', require('../').config));
 
 module.exports = {
 	name: 'new',
@@ -19,12 +20,17 @@ module.exports = {
 	aliases: ['ticket', 'open'],
 	example: 'new my server won\'t start',
 	args: false,
+	disabled: !config.commands.new.enabled,
 	async execute(client, message, args, {config, Ticket}) {
+
+		if (!config.commands.new.enabled) return; // stop if the command is disabled
+
+
 		const guild = client.guilds.cache.get(config.guild);
 
 		const supportRole = guild.roles.cache.get(config.staff_role);
-		if (config.commands.new.enabled) {
-			if (!supportRole)
+		
+		if (!supportRole)
 			return message.channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
@@ -196,6 +202,6 @@ module.exports = {
 
 
 		}).catch(log.error);
-		}
+
 	},
 };
diff --git a/src/events/messageReactionAdd.js b/src/events/messageReactionAdd.js
index 707df13..3ca336a 100644
--- a/src/events/messageReactionAdd.js
+++ b/src/events/messageReactionAdd.js
@@ -89,11 +89,7 @@ module.exports = {
 			}
 		}
 
-		if (!/("|'|`)("|'|`)/.test(config.default_topic)) {
-			topic = config.tickets.default_topic.panel;
-		} else {
-			topic = 'No topic given (created via panel)';
-		}
+		let topic = config.tickets.default_topic.command;
 		
 		let ticket = await Ticket.create({
 			channel: '',
diff --git a/user/config.js b/user/config.js
index 0813b3a..7e182e5 100644
--- a/user/config.js
+++ b/user/config.js
@@ -50,6 +50,21 @@ module.exports = {
 	guild: '', // ID of your guild (REQUIRED)
 	staff_role: '', // ID of your Support Team role (REQUIRED)
 
+	tickets: {
+		category: '', // ID of your tickets category (REQUIRED)
+		send_img: true,
+		ping: 'here',
+		text: `Hello there, {{ tag }}!
+		A member of staff will assist you shortly.
+		In the mean time, please describe your issue in as much detail as possible! :)`,
+		pin: false,
+		max: 3,
+		default_topic: {
+			command: 'No topic given',
+			panel: 'Created via panel'
+		}
+	},
+
 	commands: {
 		close: {
 			confirmation: true,
@@ -63,21 +78,6 @@ module.exports = {
 		},
 	},
 
-	tickets: {
-		default_topic: {
-			command: 'No topic given',
-			panel: 'Created via panel'
-		},
-		category: '', // ID of your tickets category (REQUIRED)
-		send_img: true,
-		ping: 'here',
-		text: `Hello there, {{ tag }}!
-		A member of staff will assist you shortly.
-		In the mean time, please describe your issue in as much detail as possible! :)`,
-		pin: false,
-		max: 3
-	},
-
 	transcripts: {
 		text: {
 			enabled: true,