diff --git a/src/commands/blacklist.js b/src/commands/blacklist.js
new file mode 100644
index 0000000..268cb3e
--- /dev/null
+++ b/src/commands/blacklist.js
@@ -0,0 +1,106 @@
+const { MessageEmbed } = require('discord.js');
+const Command = require('../modules/commands/command');
+
+module.exports = class BlacklistCommand extends Command {
+	constructor(client) {
+		const i18n = client.i18n.get(client.config.locale);
+		super(client, {
+			internal: true,
+			name: i18n('commands.blacklist.name'),
+			description: i18n('commands.blacklist.description'),
+			aliases: [
+				i18n('commands.blacklist.aliases.unblacklist'),
+			],
+			permissions: ['MANAGE_GUILD'], // staff_only: true,
+			process_args: false,
+			args: [
+				{
+					name: i18n('commands.blacklist.args.member_or_role.name'),
+					description: i18n('commands.blacklist.args.member_or_role.description'),
+					example: i18n('commands.blacklist.args.member_or_role.example'),
+					required: false,
+				}
+			]
+		});
+	}
+
+	async execute(message, args) {
+
+		let settings = await message.guild.settings;
+		const i18n = this.client.i18n.get(settings.locale);
+
+		let member = message.mentions.members.first();
+
+		if (member && (await member.isStaff() || member.hasPermission(this.permissions))) {
+			return await message.channel.send(
+				new MessageEmbed()
+					.setColor(settings.colour)
+					.setTitle(i18n('commands.blacklist.response.illegal_action.title'))
+					.setDescription(i18n('commands.blacklist.response.illegal_action.description', `<@${member.id}>`))
+					.setFooter(settings.footer, message.guild.iconURL())
+			);
+		}
+		
+		
+		let role = message.mentions.roles.first();
+		let id;
+		let input = args.trim().split(/\s/g)[0];
+
+		if (member) id = member.id;
+		else if (role) id = role.id;
+		else if (/\d{17,19}/.test(input)) id = input;
+		else if (settings.blacklist.length === 0) {
+			return await message.channel.send(
+				new MessageEmbed()
+					.setColor(settings.colour)
+					.setTitle(i18n('commands.blacklist.response.empty_list.title'))
+					.setDescription(i18n('commands.blacklist.response.empty_list.description', settings.command_prefix))
+					.setFooter(settings.footer, message.guild.iconURL())
+			);
+		} else {
+			// list blacklisted members
+			let blacklist = settings.blacklist.map(element => {
+				const is_role = message.guild.roles.cache.has(element);
+				if (is_role) return `» <@&${element}> (\`${element}\`)`;
+				else return `» <@${element}> (\`${element}\`)`;
+			});
+			return await message.channel.send(
+				new MessageEmbed()
+					.setColor(settings.colour)
+					.setTitle(i18n('commands.blacklist.response.list.title'))
+					.setDescription(blacklist.join('\n'))
+					.setFooter(settings.footer, message.guild.iconURL())
+			);
+		}
+
+		const is_role = role !== undefined || message.guild.roles.cache.has(id);
+		let member_or_role = is_role ? 'role' : 'member';
+		let index = settings.blacklist.findIndex(element => element === id);
+
+		let new_blacklist = [ ...settings.blacklist];
+
+		if (index === -1) {
+			new_blacklist.push(id);
+			await message.channel.send(
+				new MessageEmbed()
+					.setColor(settings.colour)
+					.setTitle(i18n(`commands.blacklist.response.${member_or_role}_added.title`))
+					.setDescription(i18n(`commands.blacklist.response.${member_or_role}_added.description`, id))
+					.setFooter(settings.footer, message.guild.iconURL())
+			);
+		} else {
+			new_blacklist.splice(index, 1);
+			await message.channel.send(
+				new MessageEmbed()
+					.setColor(settings.colour)
+					.setTitle(i18n(`commands.blacklist.response.${member_or_role}_removed.title`))
+					.setDescription(i18n(`commands.blacklist.response.${member_or_role}_removed.description`, id))
+					.setFooter(settings.footer, message.guild.iconURL())
+			);
+		}
+
+		settings.blacklist = new_blacklist;
+		await settings.save();
+
+	}
+};
\ No newline at end of file
diff --git a/src/database/models/guild.model.js b/src/database/models/guild.model.js
index b8473bc..7498179 100644
--- a/src/database/models/guild.model.js
+++ b/src/database/models/guild.model.js
@@ -7,6 +7,10 @@ module.exports = ({ config }, sequelize) => {
 			primaryKey: true,
 			allowNull: false,
 		},
+		blacklist: {
+			type: DataTypes.JSON,
+			defaultValue: [],
+		},
 		colour: {
 			type: DataTypes.STRING,
 			defaultValue: config.defaults.colour
diff --git a/src/database/models/ticket.model.js b/src/database/models/ticket.model.js
index 1ffebcb..1ca4461 100644
--- a/src/database/models/ticket.model.js
+++ b/src/database/models/ticket.model.js
@@ -23,6 +23,10 @@ module.exports = (client, sequelize) => {
 			type: DataTypes.CHAR(18),
 			allowNull: false,
 		},
+		first_response: {
+			type: DataTypes.DATE,
+			allowNull: true,
+		},
 		guild: {
 			type: DataTypes.CHAR(18),
 			allowNull: false,
diff --git a/src/listeners/message.js b/src/listeners/message.js
index 67fab76..30fcaaa 100644
--- a/src/listeners/message.js
+++ b/src/listeners/message.js
@@ -6,6 +6,27 @@ module.exports = {
 		let settings = await message.guild.settings;
 		if (!settings) settings = await message.guild.createSettings();
 
+		let is_blacklisted = false;
+		if (settings.blacklist.includes(message.author.id)) {
+			is_blacklisted = true;
+			client.log.info(`Ignoring blacklisted member ${message.author.tag}`);
+		} else {
+			settings.blacklist.forEach(element => {
+				if (message.guild.roles.cache.has(element) && message.member.roles.cache.has(element)) {
+					is_blacklisted = true;
+					client.log.info(`Ignoring member ${message.author.tag} with blacklisted role`);
+				}
+			});
+		}
+
+		if (is_blacklisted) {
+			try {
+				return message.react('❌');
+			} catch (error) {
+				return client.log.debug('Failed to react to a message');
+			}
+		}
+
 		if (settings.log_messages && !message.system) client.tickets.archives.addMessage(message); // add the message to the archives (if it is in a ticket channel)
 
 		client.commands.handle(message); // pass the message to the command handler
diff --git a/src/listeners/messageReactionAdd.js b/src/listeners/messageReactionAdd.js
index cdc2444..c97cf7e 100644
--- a/src/listeners/messageReactionAdd.js
+++ b/src/listeners/messageReactionAdd.js
@@ -1,5 +1,22 @@
 module.exports = {
 	event: 'messageReactionAdd',
-	execute: (client, r, u) => {
+	execute: async (client, r, u) => {
+		const guild = r.message;
+		if (!guild) return;
+
+		let settings = await guild.settings;
+		if (!settings) settings = await guild.createSettings();
+
+		if (settings.blacklist.includes(u.id)) {
+			return client.log.info(`Ignoring blacklisted member ${u.tag}`);
+		} else {
+			let member = await guild.members.fetch(u.id);
+			settings.blacklist.forEach(element => {
+				if (guild.roles.cache.has(element) && member.roles.cache.has(element)) {
+					return client.log.info(`Ignoring member ${u.tag} with blacklisted role`);
+				}
+			});
+		}
+
 	}
 };
\ No newline at end of file
diff --git a/src/locales/en-GB.json b/src/locales/en-GB.json
index 3c3db90..a78fd44 100644
--- a/src/locales/en-GB.json
+++ b/src/locales/en-GB.json
@@ -18,37 +18,41 @@
 				"unblacklist": "unblacklist"
 			},
 			"args": {
-				"member": {
-					"name": "member",
-					"description": "A member mention or ID",
-					"example": "@naughty"
+				"member_or_role": {
+					"name": "memberOrRole",
+					"description": "A member mention, a role mention, or the ID of a member or role",
+					"example": "@naughty-member"
 				}
 			},
 			"description": "Blacklist/unblacklist a member from interacting with the bot",
 			"name": "blacklist",
 			"response": {
-				"added": {
-					"title": "✅ Added member to blacklist",
-					"description": "%s has been added to the blacklist. They will no longer be able to interact with the bot."
-				},
-				"already_in_list": {
-					"title": "❌ Can't add member to blacklist",
-					"description": "%s is already blacklisted, so can not be added to the blacklist."
-				},
-				"list": {
-					"title": "📃 Blacklisted members"
-				},
-				"not_in_list": {
-					"title": "❌ Can't remove member from blacklist",
-					"description": "%s is not blacklisted, so can not be unblacklisted."
+				"empty_list": {
+					"title": "📃 Blacklisted members and roles",
+					"description": "There are no members or roles blacklisted. Type `%sblacklist <memberOrRole>` to add a member or role to the blacklist."
 				},
 				"illegal_action": {
 					"title": "❌ You can't blacklist this member",
 					"description": "%s is a staff member and cannot be blacklisted."
 				},
-				"removed": {
+				"list": {
+					"title": "📃 Blacklisted members and roles"
+				},
+				"member_added": {
+					"title": "✅ Added member to blacklist",
+					"description": "<@%s> has been added to the blacklist. They will no longer be able to interact with the bot."
+				},
+				"member_removed": {
 					"title": "✅ Removed member from blacklist",
-					"description": "%s has been removed from the blacklist. They can now use the bot again."
+					"description": "<@%s> has been removed from the blacklist. They can now use the bot again."
+				},
+				"role_added": {
+					"title": "✅ Added role to blacklist",
+					"description": "<@&%s> has been added to the blacklist. Members with this role will no longer be able to interact with the bot."
+				},
+				"role_removed": {
+					"title": "✅ Removed role from blacklist",
+					"description": "<@&%s> has been removed from the blacklist. Members with this role can now use the bot again."
 				}
 			}
 		},
diff --git a/src/modules/commands/manager.js b/src/modules/commands/manager.js
index db285b3..ec5f73b 100644
--- a/src/modules/commands/manager.js
+++ b/src/modules/commands/manager.js
@@ -53,9 +53,7 @@ module.exports = class CommandManager {
 			throw new Error(`A non-internal command with the name "${cmd.name}" already exists`);
 		
 		this.commands.set(cmd.name, cmd);
-
-		let internal = cmd.internal ? 'internal ' : '';
-		this.client.log.commands(`Loaded ${internal}"${cmd.name}" command`);
+		this.client.log.commands(`Loaded "${cmd.name}" command`);
 	}
 
 	/**
@@ -110,26 +108,13 @@ module.exports = class CommandManager {
 			);
 		}
 
-		if (cmd.staff_only) {
-			let staff_roles = new Set();
-			let guild_categories = await this.client.db.models.Category.findAll({
-				where: {
-					guild: message.guild.id
-				}
-			});
-			guild_categories.forEach(cat => {
-				cat.roles.forEach(r => staff_roles.add(r));
-			}); // add all of the staff role IDs to the Set
-			staff_roles = staff_roles.filter(r => message.member.roles.cache.has(r)); // filter out any roles that the member does not have
-			const not_staff = staff_roles.length === 0;
-			if (not_staff) {
-				return await message.channel.send(
-					new MessageEmbed()
-						.setColor(settings.error_colour)
-						.setTitle(i18n('staff_only.title'))
-						.setDescription(i18n('staff_only.description'))
-				);
-			}
+		if (cmd.staff_only && await message.member.isStaff() === false) {
+			return await message.channel.send(
+				new MessageEmbed()
+					.setColor(settings.error_colour)
+					.setTitle(i18n('staff_only.title'))
+					.setDescription(i18n('staff_only.description'))
+			);
 		}
 			
 		try {
diff --git a/src/structures/guild_member.js b/src/structures/guild_member.js
new file mode 100644
index 0000000..7f913cc
--- /dev/null
+++ b/src/structures/guild_member.js
@@ -0,0 +1,26 @@
+const { Structures } = require('discord.js');
+
+Structures.extend('GuildMember', GuildMember => {
+	return class extends GuildMember {
+		constructor(client, data, guild) {
+			super(client, data, guild);
+		}
+
+		async isStaff() {
+			let guild_categories = await this.client.db.models.Category.findAll({
+				where: {
+					guild: this.guild.id
+				}
+			});
+
+			guild_categories.forEach(cat => {
+				cat.roles.forEach(r => {
+					if (this.roles.cache.has(r)) return true;
+				});
+			});
+			
+			return false;
+		}
+
+	};
+});
\ No newline at end of file
diff --git a/src/updater.js b/src/updater.js
index 78fa2b0..7008261 100644
--- a/src/updater.js
+++ b/src/updater.js
@@ -2,6 +2,7 @@ const fetch = require('node-fetch');
 const boxen = require('boxen');
 const link = require('terminal-link');
 const semver = require('semver');
+const { format } = require('leekslazylogger-fastify');
 
 let { version: current } = require('../package.json');
 
@@ -17,13 +18,14 @@ module.exports = async client => {
 	if (semver.lt(current, latest)) {
 		client.log.notice(client.log.f(`There is an update available for Discord Tickets (${current} -> ${update.tag_name})`));
 
-		let notice = [];
-		notice.push(`&6You are currently using &c${current}&6, the latest is &a${update.tag_name}&6.`);
-		notice.push(`&6Download "&f${update.name}&6" from`);
-		notice.push(link('&6the GitHub releases page', 'https://github.com/discord-tickets/bot/releases/'));
+		let lines = [
+			`&6You are currently using &c${current}&6, the latest is &a${update.tag_name}&6.`,
+			`&6Download "&f${update.name}&6" from`,
+			link('&6the GitHub releases page', 'https://github.com/discord-tickets/bot/releases/')
+		];
 
 		console.log(
-			boxen(client.log.f(notice.join('\n')), {
+			boxen(format(lines.join('\n')), {
 				padding: 1,
 				margin: 1,
 				align: 'center',