diff --git a/src/listeners/messageReactionAdd.js b/src/listeners/messageReactionAdd.js
index 9ef50ee..d41fee2 100644
--- a/src/listeners/messageReactionAdd.js
+++ b/src/listeners/messageReactionAdd.js
@@ -1,3 +1,5 @@
+const { MessageEmbed } = require('discord.js');
+
 module.exports = {
 	event: 'messageReactionAdd',
 	execute: async (client, r, u) => {
@@ -12,33 +14,63 @@ module.exports = {
 
 		let settings = await guild.settings;
 		if (!settings) settings = await guild.createSettings();
+		const i18n = client.i18n.getLocale(settings.locale);
 		
-		let member = await guild.members.fetch(u.id);
+		const channel = r.message.channel;
+		const member = await guild.members.fetch(u.id);
 
 		if (settings.blacklist.includes(u.id)) {
 			return client.log.info(`Ignoring blacklisted member ${u.tag}`);
 		} else {
-			let member = await guild.members.fetch(u.id);
 			settings.blacklist.forEach(element => {
 				if (guild.roles.cache.has(element) && member.roles.cache.has(element)) {
 					return client.log.info(`Ignoring member ${u.tag} with blacklisted role`);
 				}
 			});
 		}
+		
 		let t_row = await client.db.models.Ticket.findOne({
 			where: {
-				id: r.message.channel.id
+				id: channel.id
 			}
 		});
-		client.log.info('got t row')
-		if (t_row) {
-			if (
-				t_row.opening_message === r.message.id
-				&& r.emoji.name === '🙌'
-				&& await member.isStaff()
-			) {
+
+		if (t_row && t_row.opening_message === r.message.id) {
+			if (r.emoji.name === '🙌' && await member.isStaff()) {
 				// ticket claiming
-				client.log.info('claimed')
+
+				await t_row.update({
+					claimed_by: member.user.id
+				});
+
+				await channel.updateOverwrite(member.user.id, {
+					VIEW_CHANNEL: true,
+				}, `Ticket claimed by ${member.user.tag}`);
+
+				let cat_row = await client.db.models.Category.findOne({
+					where: {
+						id: t_row.category
+					}
+				});
+
+				for (let role of cat_row.roles) {
+					await channel.updateOverwrite(role, {
+						VIEW_CHANNEL: false,
+					}, `Ticket claimed by ${member.user.tag}`);
+				}
+
+				client.log.info(`${member.user.tag} has claimed "${channel.name}" in "${guild.name}"`);
+
+				await channel.send(
+					new MessageEmbed()
+						.setColor(settings.colour)
+						.setAuthor(member.user.username, member.user.displayAvatarURL())
+						.setTitle(i18n('commands.new.response.claimed.title'))
+						.setDescription(i18n('commands.new.response.claimed.description', member.toString()))
+						.setFooter(settings.footer, guild.iconURL())
+				);
+			} else {
+				await r.users.remove(u.id);
 			}
 		}
 
diff --git a/src/locales/en-GB.json b/src/locales/en-GB.json
index 0055ad5..118fd9d 100644
--- a/src/locales/en-GB.json
+++ b/src/locales/en-GB.json
@@ -113,6 +113,10 @@
 			},
 			"questions": "Please answer the following questions:\n\n%s",
 			"response": {
+				"claimed": {
+					"title":"✅ Ticket claimed",
+					"description": "%s has claimed this ticket."
+				},
 				"created": {
 					"title": "✅ Ticket created",
 					"description": "Your ticket has been created: %s."