feat(archives): add transcript command

.gitignore

@@ -5,11 +5,12 @@ node_modules/
 prisma/
 
 # files
-.env
+*.env*
 *.db
 *.db-journal
 *.log
 *-lock.*
 user/config.yml
 user/**/*.*
-!user/**/.gitkeep
+!user/**/.gitkeep
+!user/templates/*

package.json

@@ -55,9 +55,11 @@
 		"leeks.js": "^0.2.4",
 		"leekslazylogger": "^4.1.7",
 		"ms": "^2.1.3",
+		"mustache": "^4.2.0",
 		"node-dir": "^0.1.17",
 		"node-emoji": "^1.11.0",
 		"object-diffy": "^1.0.4",
+		"pad": "^3.2.0",
 		"prisma": "^4.5.0",
 		"semver": "^7.3.8",
 		"terminal-link": "^2.1.1",

src/autocomplete/references.js

@@ -11,6 +11,13 @@ module.exports = class ReferencesCompleter extends Autocompleter {
 		});
 	}
 
+	format(ticket) {
+		const date = new Date(ticket.createdAt).toLocaleString(ticket.guild.locale, { dateStyle: 'short' });
+		const topic = ticket.topic ? '| ' + decrypt(ticket.topic).substring(0, 50) : '';
+		const category = emoji.hasEmoji(ticket.category.emoji) ? emoji.get(ticket.category.emoji) + ' ' + ticket.category.name : ticket.category.name;
+		return `${category} #${ticket.number} - ${date} ${topic}`;
+	}
+
 	/**
 	 * @param {string} value
 	 * @param {*} comamnd
@@ -19,7 +26,6 @@ module.exports = class ReferencesCompleter extends Autocompleter {
 	async run(value, comamnd, interaction) {
 		/** @type {import("client")} */
 		const client = this.client;
-		const settings = await client.prisma.guild.findUnique({ where: { id: interaction.guild.id } });
 		const tickets = await client.prisma.ticket.findMany({
 			include: {
 				category: {
@@ -28,6 +34,7 @@ module.exports = class ReferencesCompleter extends Autocompleter {
 						name: true,
 					},
 				},
+				guild: true,
 			},
 			where: {
 				createdById: interaction.user.id,
@@ -35,23 +42,14 @@ module.exports = class ReferencesCompleter extends Autocompleter {
 				open: false,
 			},
 		});
-		const options = value ? tickets.filter(t =>
-			String(t.number).match(new RegExp(value, 'i')) ||
-			t.topic?.match(new RegExp(value, 'i')) ||
-			new Date(t.createdAt).toLocaleString(settings.locale, { dateStyle: 'short' })?.match(new RegExp(value, 'i')),
-		) : tickets;
+		const options = value ? tickets.filter(t => this.format(t).match(new RegExp(value, 'i'))) : tickets;
 		await interaction.respond(
 			options
 				.slice(0, 25)
-				.map(t => {
-					const date = new Date(t.createdAt).toLocaleString(settings.locale, { dateStyle: 'short' });
-					const topic = t.topic ? '| ' + decrypt(t.topic).substring(0, 50) : '';
-					const category = emoji.hasEmoji(t.category.emoji) ? emoji.get(t.category.emoji) + ' ' + t.category.name : t.category.name;
-					return {
-						name: `${category} #${t.number} - ${date} ${topic}`,
-						value: t.id,
-					};
-				}),
+				.map(t => ({
+					name: this.format(t),
+					value: t.id,
+				})),
 		);
 	}
 };

src/autocomplete/ticket.js

@@ -11,6 +11,13 @@ module.exports = class TicketCompleter extends Autocompleter {
 		});
 	}
 
+	format(ticket) {
+		const date = new Date(ticket.createdAt).toLocaleString(ticket.guild.locale, { dateStyle: 'short' });
+		const topic = ticket.topic ? '| ' + decrypt(ticket.topic).substring(0, 50) : '';
+		const category = emoji.hasEmoji(ticket.category.emoji) ? emoji.get(ticket.category.emoji) + ' ' + ticket.category.name : ticket.category.name;
+		return `${category} #${ticket.number} - ${date} ${topic}`;
+	}
+
 	/**
 	 * @param {string} value
 	 * @param {*} command
@@ -19,7 +26,6 @@ module.exports = class TicketCompleter extends Autocompleter {
 	async run(value, command, interaction) {
 		/** @type {import("client")} */
 		const client = this.client;
-		const settings = await client.prisma.guild.findUnique({ where: { id: interaction.guild.id } });
 		const tickets = await client.prisma.ticket.findMany({
 			include: {
 				category: {
@@ -28,6 +34,7 @@ module.exports = class TicketCompleter extends Autocompleter {
 						name: true,
 					},
 				},
+				guild: true,
 			},
 			where: {
 				createdById: interaction.user.id,
@@ -35,23 +42,14 @@ module.exports = class TicketCompleter extends Autocompleter {
 				open: ['add', 'close', 'force-close', 'remove'].includes(command.name), // false for `new`, `transcript` etc
 			},
 		});
-		const options = value ? tickets.filter(t =>
-			String(t.number).match(new RegExp(value, 'i')) ||
-			t.topic?.match(new RegExp(value, 'i')) ||
-			new Date(t.createdAt).toLocaleString(settings.locale, { dateStyle: 'short' })?.match(new RegExp(value, 'i')),
-		) : tickets;
+		const options = value ? tickets.filter(t => this.format(t).match(new RegExp(value, 'i'))) : tickets;
 		await interaction.respond(
 			options
 				.slice(0, 25)
-				.map(t => {
-					const date = new Date(t.createdAt).toLocaleString(settings.locale, { dateStyle: 'short' });
-					const topic = t.topic ? '| ' + decrypt(t.topic).substring(0, 50) : '';
-					const category = emoji.hasEmoji(t.category.emoji) ? emoji.get(t.category.emoji) + ' ' + t.category.name : t.category.name;
-					return {
-						name: `${category} #${t.number} - ${date} ${topic}`,
-						value: t.id,
-					};
-				}),
+				.map(t => ({
+					name: this.format(t),
+					value: t.id,
+				})),
 		);
 	}
 };

src/commands/slash/transcript.js

@@ -1,5 +1,12 @@
 const { SlashCommand } = require('@eartharoid/dbf');
 const { ApplicationCommandOptionType } = require('discord.js');
+const fs = require('fs');
+const { join } = require('path');
+const Mustache = require('mustache');
+const { AttachmentBuilder } = require('discord.js');
+const Cryptr = require('cryptr');
+const { decrypt } = new Cryptr(process.env.ENCRYPTION_KEY);
+const pad = require('pad');
 
 module.exports = class TranscriptSlashCommand extends SlashCommand {
 	constructor(client, options) {
@@ -41,7 +48,116 @@ module.exports = class TranscriptSlashCommand extends SlashCommand {
 			nameLocalizations,
 			options: opts,
 		});
+
+		Mustache.escape = text => text; // don't HTML-escape
+		this.template = fs.readFileSync(
+			join('./user/templates/', this.client.config.templates.transcript),
+			{ encoding: 'utf8' },
+		);
 	}
 
-	async run(interaction) { }
+	async fillTemplate(ticketId) {
+		/** @type {import("client")} */
+		const client = this.client;
+		const ticket = await client.prisma.ticket.findUnique({
+			include: {
+				archivedChannels: true,
+				archivedMessages: {
+					orderBy: { createdAt: 'asc' },
+					where: { external: false },
+				},
+				archivedRoles: true,
+				archivedUsers: true,
+				category: true,
+				claimedBy: true,
+				closedBy: true,
+				createdBy: true,
+				feedback: true,
+				guild: true,
+				questionAnswers: true,
+			},
+			where: { id: ticketId },
+		});
+		if (!ticket) throw new Error(`Ticket ${ticketId} does not exist`);
+
+		ticket.claimedBy = ticket.archivedUsers.find(u => u.userId === ticket.claimedById);
+		ticket.closedBy = ticket.archivedUsers.find(u => u.userId === ticket.closedById);
+		ticket.createdBy = ticket.archivedUsers.find(u => u.userId === ticket.createdById);
+
+		if (ticket.closedReason) ticket.closedReason = decrypt(ticket.closedReason);
+		if (ticket.feedback?.comment) ticket.feedback.comment = decrypt(ticket.feedback.comment);
+		if (ticket.topic) ticket.topic = decrypt(ticket.topic);
+
+		ticket.archivedUsers.forEach((user, i) => {
+			if (user.displayName) user.displayName = decrypt(user.displayName);
+			user.username = decrypt(user.username);
+			ticket.archivedUsers[i] = user;
+		});
+
+		ticket.archivedMessages.forEach((message, i) => {
+			message.author = ticket.archivedUsers.find(u => u.userId === message.authorId);
+			message.content = JSON.parse(decrypt(message.content));
+			message.text = message.content.content?.replace(/\n/g, '\n\t') ?? '';
+			message.content.attachments?.forEach(a => (message.text += '\n\t' + a.url));
+			message.content.embeds?.forEach(() => (message.text += '\n\t[embedded content]'));
+			message.number = 'M' + pad(String(ticket.archivedMessages.length).length, i + 1, '0');
+			ticket.archivedMessages[i] = message;
+		});
+
+		ticket.pinnedMessageIds = ticket.pinnedMessageIds.map(id => ticket.archivedMessages.find(message => message.id === id)?.number);
+
+		const channelName = ticket.category.channelName
+			.replace(/{+\s?(user)?name\s?}+/gi, ticket.createdBy?.username)
+			.replace(/{+\s?(nick|display)(name)?\s?}+/gi, ticket.createdBy?.displayName)
+			.replace(/{+\s?num(ber)?\s?}+/gi, ticket.number);
+		const fileName = `${channelName}.${this.client.config.templates.transcript.split('.').slice(-1)[0]}`;
+		const transcript = Mustache.render(this.template, {
+			channelName,
+			closedAtFull: function () {
+				return new Intl.DateTimeFormat([ticket.guild.locale, 'en-GB'], {
+					dateStyle: 'full',
+					timeStyle: 'long',
+					timeZone: 'Etc/UTC',
+				}).format(this.closedAt);
+			},
+			createdAtFull: function () {
+				return new Intl.DateTimeFormat([ticket.guild.locale, 'en-GB'], {
+					dateStyle: 'full',
+					timeStyle: 'long',
+					timeZone: 'Etc/UTC',
+				}).format(this.createdAt);
+			},
+			createdAtTimestamp: function () {
+				return new Intl.DateTimeFormat([ticket.guild.locale, 'en-GB'], {
+					dateStyle: 'short',
+					timeStyle: 'long',
+					timeZone: 'Etc/UTC',
+				}).format(this.createdAt);
+			},
+			guildName: client.guilds.cache.get(ticket.guildId)?.name,
+			pinned: ticket.pinnedMessageIds.join(', '),
+			ticket,
+		});
+
+		return {
+			fileName,
+			transcript,
+		};
+	}
+
+	/**
+	 * @param {import("discord.js").ChatInputCommandInteraction} interaction
+	 */
+	async run(interaction) {
+		await interaction.deferReply({ ephemeral: true });
+		const {
+			fileName,
+			transcript,
+		} = await this.fillTemplate(interaction.options.getString('ticket', true));
+		const attachment = new AttachmentBuilder()
+			.setFile(Buffer.from(transcript))
+			.setName(fileName);
+		await interaction.editReply({ files: [attachment] });
+		// TODO: add portal link
+	}
 };

user/templates/transcript.md

@@ -0,0 +1,26 @@
+#{{ channelName }} ticket transcript
+---
+ID: {{ ticket.id }}
+Number: {{ guildName }} #{{ ticket.number }}
+Topic: {{ #ticket.topic }}{{ . }}{{ /ticket.topic }}
+Created on: {{ #ticket }}{{ createdAtFull }}{{ /ticket }}
+Created by: {{ #ticket.createdBy }}"{{ displayName }}" @{{ username }}#{{ discriminator }}{{ /ticket.createdBy }}
+Closed on: {{ #ticket }}{{ closedAtFull }}{{ /ticket }}
+Closed by: {{ #ticket.closedBy }}"{{ displayName }}" @{{ username }}#{{ discriminator }}{{ /ticket.closedBy }}{{ ^ticket.closedBy }}(automated){{ /ticket.closedBy }}
+Closed because: {{ #ticket.closedReason }}{{ ticket.closedReason }}{{ /ticket.closedReason }}{{ ^ticket.closedReason }}(no reason){{ /ticket.closedReason }}
+Claimed by: {{ #ticket.claimedBy }}"{{ displayName }}" @{{ username }}#{{ discriminator }}{{ /ticket.claimedBy }}{{ ^ticket.claimedBy }}(not claimed){{ /ticket.claimedBy }}
+{{ #ticket.feedback }}
+Feedback:
+  Rating: {{ rating }}/5
+  Comment: {{ comment }}{{ ^comment }}(no comment){{ /comment }}
+{{ /ticket.feedback }}
+Participants:
+{{ #ticket.archivedUsers }}
+  - "{{ displayName }}" @{{ username }}#{{ discriminator }} ({{ userId }})
+{{ /ticket.archivedUsers }}
+Pinned messages: {{ #pinned }}{{ . }}{{ /pinned }}
+---
+
+{{ #ticket.archivedMessages }}
+<{{ number }}> [{{ createdAtTimestamp }}] {{author.displayName}}: {{ text }}
+{{ /ticket.archivedMessages }}