diff --git a/.eslintrc.js b/.eslintrc.js
index 9ba76e1..97d7070 100644
--- a/.eslintrc.js
+++ b/.eslintrc.js
@@ -32,6 +32,9 @@ module.exports = {
 		],
 		'no-control-regex': [
 			'off'
+		],
+		'no-console': [
+			'off'
 		]
 	}
 };
\ No newline at end of file
diff --git a/README.md b/README.md
index 8ffd98c..0336ab3 100644
--- a/README.md
+++ b/README.md
@@ -9,10 +9,10 @@ DiscordTickets is a Discord bot for managing support ticket channels, to allow y
 - Highly customisable
 - Ticket "panel" / "widget" (react to embed to create ticket)
 - Simple commands
-- SQLite (easy, default) **or** MySQL (recommend) storage
+- Supports multiple databases: SQLite (easy, default), MySQL (recommend) storage, MariaDB, PostgresSQL and Microsoft SQL Server
 - Most (all of the best) features of the premium bots, for free
 - Self-hosted with your bot application, your logo and guild name
-- Optional express.js server for web archvies: [DiscordTickets-Portal](https://github.com/eartharoid/DiscordTickets-Portal/)
+- Optional express.js server for web archives: [DiscordTickets-Portal](https://github.com/eartharoid/DiscordTickets-Portal/)
 
 ## Screenshot
 
@@ -31,4 +31,4 @@ For installation, configuration, usage, and other information, **go to the [wiki
 
 ## Donate
 
-[![ko-fi](https://www.ko-fi.com/img/githubbutton_sm.svg)](https://ko-fi.com/B0B214BHI)
+[![ko-fi](https://www.ko-fi.com/img/githubbutton_sm.svg)](https://ko-fi.com/eartharoid)
diff --git a/package.json b/package.json
index e1e3b3b..7c6a81c 100644
--- a/package.json
+++ b/package.json
@@ -19,7 +19,10 @@
 		"sqlite3": "^5.0.0"
 	},
 	"peerDependencies": {
-		"mysql2": "2.x"
+		"mysql2": "2.x",
+		"mariadb": "2.x",
+		"pg": "8.x",
+		"tedious": "9.x"
 	},
 	"devDependencies": {
 		"eslint": "^7.10.0",
diff --git a/src/commands/add.js b/src/commands/add.js
index dc500d7..4024851 100644
--- a/src/commands/add.js
+++ b/src/commands/add.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const { MessageEmbed } = require('discord.js');
@@ -18,7 +18,6 @@ module.exports = {
 	example: 'add @member to #ticket-23',
 	args: true,
 	async execute(client, message, args, {config, Ticket}) {
-
 		const guild = client.guilds.cache.get(config.guild);
 
 		const notTicket = new MessageEmbed()
@@ -34,17 +33,14 @@ module.exports = {
 
 		let channel = message.mentions.channels.first();
 
-		if(!channel) {
-
+		if (!channel) {
 			channel = message.channel;
 			ticket = await Ticket.findOne({ where: { channel: message.channel.id } });
-			if(!ticket) 
-				return message.channel.send(notTicket);
+			if (!ticket) return message.channel.send(notTicket);
 
 		} else {
-		
 			ticket = await Ticket.findOne({ where: { channel: channel.id } });
-			if(!ticket) {
+			if (!ticket) {
 				notTicket
 					.setTitle(':x: **Channel is not a ticket**')
 					.setDescription(`${channel} is not a ticket channel.`);
@@ -52,7 +48,7 @@ module.exports = {
 			}
 		}
 
-		if(message.author.id !== ticket.creator && !message.member.roles.cache.has(config.staff_role))
+		if (message.author.id !== ticket.creator && !message.member.roles.cache.has(config.staff_role)) {
 			return message.channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
@@ -63,12 +59,11 @@ module.exports = {
 					.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
 					.setFooter(guild.name, guild.iconURL())
 			);
-		
-		
+		}
 
 		let member = guild.member(message.mentions.users.first() || guild.members.cache.get(args[0]));
-		
-		if(!member) 
+
+		if (!member) {
 			return message.channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
@@ -79,6 +74,7 @@ module.exports = {
 					.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
 					.setFooter(guild.name, guild.iconURL())
 			);
+		}
 
 		try {
 			channel.updateOverwrite(member.user, {
@@ -88,7 +84,7 @@ module.exports = {
 				READ_MESSAGE_HISTORY: true
 			});
 
-			if(channel.id !== message.channel.id)
+			if (channel.id !== message.channel.id) {
 				channel.send(
 					new MessageEmbed()
 						.setColor(config.colour)
@@ -97,9 +93,8 @@ module.exports = {
 						.setDescription(`${member} has been added by ${message.author}`)
 						.setFooter(guild.name, guild.iconURL())
 				);
+			}
 
-
-			
 			message.channel.send(
 				new MessageEmbed()
 					.setColor(config.colour)
@@ -108,7 +103,7 @@ module.exports = {
 					.setDescription(`${member} has been added to <#${ticket.channel}>`)
 					.setFooter(guild.name, guild.iconURL())
 			);
-			
+
 			log.info(`${message.author.tag} added a user to a ticket (#${message.channel.id})`);
 		} catch (error) {
 			log.error(error);
diff --git a/src/commands/close.js b/src/commands/close.js
index 3bd2841..6b5a19e 100644
--- a/src/commands/close.js
+++ b/src/commands/close.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const ChildLogger = require('leekslazylogger').ChildLogger;
@@ -21,11 +21,7 @@ module.exports = {
 	aliases: ['none'],
 	example: 'close #ticket-17',
 	args: false,
-	async execute(client, message, args, {
-		config,
-		Ticket
-	}) {
-
+	async execute(client, message, args, { config, Ticket }) {
 		const guild = client.guilds.cache.get(config.guild);
 
 		const notTicket = new MessageEmbed()
@@ -49,11 +45,8 @@ module.exports = {
 					channel: channel.id
 				}
 			});
-			if (!ticket)
-				return channel.send(notTicket);
-
+			if (!ticket) return channel.send(notTicket);
 		} else {
-
 			ticket = await Ticket.findOne({
 				where: {
 					channel: channel.id
@@ -102,7 +95,7 @@ module.exports = {
 			});
 
 		collector.on('collect', async () => {
-			if (channel.id !== message.channel.id)
+			if (channel.id !== message.channel.id) {
 				channel.send(
 					new MessageEmbed()
 						.setColor(config.colour)
@@ -111,6 +104,7 @@ module.exports = {
 						.setDescription(`Ticket closed by ${message.author}`)
 						.setFooter(guild.name, guild.iconURL())
 				);
+			}
 
 			confirm.reactions.removeAll();
 			confirm.edit(
@@ -149,16 +143,13 @@ module.exports = {
 						}];
 					}
 
-					if (
-						fs.existsSync(`user/transcripts/raw/${ticket.get('channel')}.log`)
-						&&
-						fs.existsSync(`user/transcripts/raw/entities/${ticket.get('channel')}.json`)
-					) 
+					if (fs.existsSync(`user/transcripts/raw/${ticket.get('channel')}.log`) && fs.existsSync(`user/transcripts/raw/entities/${ticket.get('channel')}.json`)) {
 						embed.addField('Web archive', await archive.export(Ticket, channel));
-						
-			
-					if (embed.fields.length < 1)
+					}
+
+					if (embed.fields.length < 1) {
 						embed.setDescription(`No text transcripts or archive data exists for ticket ${ticket.id}`);
+					}
 
 					res.embed = embed;
 
@@ -166,7 +157,6 @@ module.exports = {
 				}
 			}
 
-
 			// update database
 			success = true;
 			ticket.update({
@@ -187,7 +177,7 @@ module.exports = {
 
 			log.info(`${message.author.tag} closed a ticket (#ticket-${ticket.id})`);
 
-			if (config.logs.discord.enabled)
+			if (config.logs.discord.enabled) {
 				client.channels.cache.get(config.logs.discord.channel).send(
 					new MessageEmbed()
 						.setColor(config.colour)
@@ -198,6 +188,7 @@ module.exports = {
 						.setFooter(guild.name, guild.iconURL())
 						.setTimestamp()
 				);
+			}
 		});
 
 
diff --git a/src/commands/delete.js b/src/commands/delete.js
index d06a51e..3964721 100644
--- a/src/commands/delete.js
+++ b/src/commands/delete.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const ChildLogger = require('leekslazylogger').ChildLogger;
@@ -24,7 +24,6 @@ module.exports = {
 		config,
 		Ticket
 	}) {
-
 		const guild = client.guilds.cache.get(config.guild);
 
 		const notTicket = new MessageEmbed()
@@ -48,11 +47,9 @@ module.exports = {
 					channel: channel.id
 				}
 			});
-			if (!ticket)
-				return channel.send(notTicket);
+			if (!ticket) return channel.send(notTicket);
 
 		} else {
-
 			ticket = await Ticket.findOne({
 				where: {
 					channel: channel.id
@@ -65,7 +62,7 @@ module.exports = {
 				return message.channel.send(notTicket);
 			}
 
-			if (message.author.id !== ticket.creator && !message.member.roles.cache.has(config.staff_role))
+			if (message.author.id !== ticket.creator && !message.member.roles.cache.has(config.staff_role)) {
 				return channel.send(
 					new MessageEmbed()
 						.setColor(config.err_colour)
@@ -76,6 +73,7 @@ module.exports = {
 						.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
 						.setFooter(guild.name, guild.iconURL())
 				);
+			}
 		}
 
 		let success;
@@ -124,14 +122,9 @@ module.exports = {
 				raw = `user/transcripts/raw/${ticket.get('channel')}.log`,
 				json = `user/transcripts/raw/entities/${ticket.get('channel')}.json`;
 
-			if (fs.existsSync(txt)) 
-				fs.unlinkSync(txt);
-
-			if (fs.existsSync(raw)) 
-				fs.unlinkSync(raw);
-
-			if (fs.existsSync(json)) 
-				fs.unlinkSync(json);
+			if (fs.existsSync(txt)) fs.unlinkSync(txt);
+			if (fs.existsSync(raw)) fs.unlinkSync(raw);
+			if (fs.existsSync(json)) fs.unlinkSync(json);
 
 			// update database
 			success = true;
@@ -147,7 +140,7 @@ module.exports = {
 
 			log.info(`${message.author.tag} deleted a ticket (#ticket-${ticket.id})`);
 
-			if (config.logs.discord.enabled)
+			if (config.logs.discord.enabled) {
 				client.channels.cache.get(config.logs.discord.channel).send(
 					new MessageEmbed()
 						.setColor(config.colour)
@@ -158,6 +151,7 @@ module.exports = {
 						.setFooter(guild.name, guild.iconURL())
 						.setTimestamp()
 				);
+			}
 		});
 
 
diff --git a/src/commands/help.js b/src/commands/help.js
index a9af45b..9d06c38 100644
--- a/src/commands/help.js
+++ b/src/commands/help.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const ChildLogger = require('leekslazylogger').ChildLogger;
@@ -18,27 +18,23 @@ module.exports = {
 	example: 'help new',
 	args: false,
 	execute(client, message, args, {config}) {
-
 		const guild = client.guilds.cache.get(config.guild);
-	
+
 		const commands = Array.from(client.commands.values());
 
 		if (!args.length) {
 			let cmds = [];
 
 			for (let command of commands) {
-				if (command.hide)
-					continue;
-				if (command.permission && !message.member.hasPermission(command.permission)) 
-					continue;
+				if (command.hide) continue;
+				if (command.permission && !message.member.hasPermission(command.permission)) continue;
 
 				let desc = command.description;
 
-				if (desc.length > 50)
-					desc = desc.substring(0, 50) + '...';
+				if (desc.length > 50) desc = desc.substring(0, 50) + '...';
 				cmds.push(`**${config.prefix}${command.name}** **·** ${desc}`);
 			}
-		
+
 			message.channel.send(
 				new MessageEmbed()
 					.setTitle('Commands')
@@ -58,24 +54,22 @@ module.exports = {
 			const name = args[0].toLowerCase();
 			const command = client.commands.get(name) || client.commands.find(c => c.aliases && c.aliases.includes(name));
 
-			if (!command) 
+			if (!command)
 				return message.channel.send(
 					new MessageEmbed()
 						.setColor(config.err_colour)
 						.setDescription(`:x: **Invalid command name** (\`${config.prefix}help\`)`)
 				);
-			
+
 
 			const cmd = new MessageEmbed()
 				.setColor(config.colour)
 				.setTitle(command.name);
 
 
-			if (command.long) {
-				cmd.setDescription(command.long);
-			} else {
-				cmd.setDescription(command.description);
-			}
+			if (command.long) cmd.setDescription(command.long);
+			else cmd.setDescription(command.description);
+
 			if (command.aliases) cmd.addField('Aliases', `\`${command.aliases.join(', ')}\``, true);
 
 			if (command.usage) cmd.addField('Usage', `\`${config.prefix}${command.name} ${command.usage}\``, false);
@@ -85,12 +79,9 @@ module.exports = {
 
 			if (command.permission && !message.member.hasPermission(command.permission)) {
 				cmd.addField('Required Permission', `\`${command.permission}\` :exclamation: You don't have permission to use this command`, true);
-			} else {
-				cmd.addField('Required Permission', `\`${command.permission || 'none'}\``, true);
-			}
-            
-			message.channel.send(cmd);
+			} else cmd.addField('Required Permission', `\`${command.permission || 'none'}\``, true);
 
+			message.channel.send(cmd);
 		}
 
 		// command ends here
diff --git a/src/commands/new.js b/src/commands/new.js
index 162d7aa..76ce804 100644
--- a/src/commands/new.js
+++ b/src/commands/new.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const ChildLogger = require('leekslazylogger').ChildLogger;
@@ -19,9 +19,8 @@ module.exports = {
 	example: 'new my server won\'t start',
 	args: false,
 	async execute(client, message, args, {config, Ticket}) {
-		
 		const guild = client.guilds.cache.get(config.guild);
-		
+
 		const supportRole = guild.roles.cache.get(config.staff_role);
 		if (!supportRole)
 			return message.channel.send(
@@ -43,12 +42,12 @@ module.exports = {
 
 		if (tickets.count >= config.tickets.max) {
 			let ticketList = [];
-			for (let t in tickets.rows)  {
+			for (let t in tickets.rows) {
 				let desc = tickets.rows[t].topic.substring(0, 30);
 				ticketList
 					.push(`<#${tickets.rows[t].channel}>: \`${desc}${desc.length > 30 ? '...' : ''}\``);
-			}		
-			
+			}
+
 			let m = await message.channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
@@ -63,7 +62,7 @@ module.exports = {
 				await m.delete();
 			}, 15000);
 		}
-			
+
 
 		let topic = args.join(' ');
 		if (topic.length > 256)
@@ -75,9 +74,7 @@ module.exports = {
 					.setDescription('Please limit your ticket topic to less than 256 characters. A short sentence will do.')
 					.setFooter(guild.name, guild.iconURL())
 			);
-		else if (topic.length < 1)
-			topic = 'No topic given';
-
+		else if (topic.length < 1) topic = 'No topic given';
 
 		let ticket = await Ticket.create({
 			channel: '',
@@ -100,7 +97,7 @@ module.exports = {
 			{
 				id: client.user,
 				allow: ['VIEW_CHANNEL', 'SEND_MESSAGES', 'ATTACH_FILES', 'READ_MESSAGE_HISTORY']
-			},		       
+			},
 			{
 				id: message.member,
 				allow: ['VIEW_CHANNEL', 'SEND_MESSAGES', 'ATTACH_FILES', 'READ_MESSAGE_HISTORY']
@@ -134,7 +131,7 @@ module.exports = {
 				await message.delete();
 				await m.delete();
 			}, 15000);
-			
+
 			// require('../modules/archive').create(client, c); // create files
 
 			let ping;
@@ -175,9 +172,8 @@ module.exports = {
 					.setFooter(guild.name, guild.iconURL())
 			);
 
-			if (config.tickets.pin)
-				await w.pin();
-				// await w.pin().then(m => m.delete()); // oopsie, this deletes the pinned message
+			if (config.tickets.pin) await w.pin();
+			// await w.pin().then(m => m.delete()); // oopsie, this deletes the pinned message
 
 			if (config.logs.discord.enabled)
 				client.channels.cache.get(config.logs.discord.channel).send(
diff --git a/src/commands/panel.js b/src/commands/panel.js
index 987f053..9bf6d93 100644
--- a/src/commands/panel.js
+++ b/src/commands/panel.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const ChildLogger = require('leekslazylogger').ChildLogger;
@@ -18,21 +18,21 @@ module.exports = {
 	example: '',
 	args: false,
 	permission: 'MANAGE_GUILD',
-	async execute(client, message, args, {config, Setting}) {
-
+	async execute(client, message, _args, {config, Setting}) {
 		const guild = client.guilds.cache.get(config.guild);
 
 		let msgID = await Setting.findOne({ where: { key: 'panel_msg_id' } });
 		let chanID = await Setting.findOne({ where: { key: 'panel_chan_id' } });
 		let panel;
 
-		if(!chanID) 
+		if (!chanID) {
 			chanID = await Setting.create({
 				key: 'panel_chan_id',
 				value: message.channel.id,
 			});
+		}
 
-		if(!msgID) {
+		if (!msgID) {
 			msgID = await Setting.create({
 				key: 'panel_msg_id',
 				value: '',
@@ -40,12 +40,12 @@ module.exports = {
 		} else {
 			try {
 				panel = await client.channels.cache.get(chanID.get('value')).messages.fetch(msgID.get('value')); // get old panel message
-				if (panel)
+				if (panel) {
 					panel.delete({ reason: 'Creating new panel/widget' }).then(() => log.info('Deleted old panel')).catch(e => log.warn(e)); // delete old panel
+				}
 			} catch (e) {
 				log.warn('Couldn\'t delete old panel');
 			}
-			
 		}
 
 		message.delete();
diff --git a/src/commands/remove.js b/src/commands/remove.js
index 48b2de3..472daad 100644
--- a/src/commands/remove.js
+++ b/src/commands/remove.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const { MessageEmbed } = require('discord.js');
@@ -18,7 +18,6 @@ module.exports = {
 	example: 'remove @member from #ticket-23',
 	args: true,
 	async execute(client, message, args, {config, Ticket}) {
-
 		const guild = client.guilds.cache.get(config.guild);
 
 		const notTicket = new MessageEmbed()
@@ -34,17 +33,17 @@ module.exports = {
 
 		let channel = message.mentions.channels.first();
 
-		if(!channel) {
+		if (!channel) {
 
 			channel = message.channel;
 			ticket = await Ticket.findOne({ where: { channel: message.channel.id } });
-			if(!ticket) 
+			if (!ticket)
 				return message.channel.send(notTicket);
 
 		} else {
-		
+
 			ticket = await Ticket.findOne({ where: { channel: channel.id } });
-			if(!ticket) {
+			if (!ticket) {
 				notTicket
 					.setTitle(':x: **Channel is not a ticket**')
 					.setDescription(`${channel} is not a ticket channel.`);
@@ -52,7 +51,7 @@ module.exports = {
 			}
 		}
 
-		if(message.author.id !== ticket.creator && !message.member.roles.cache.has(config.staff_role))
+		if (message.author.id !== ticket.creator && !message.member.roles.cache.has(config.staff_role)) {
 			return message.channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
@@ -63,12 +62,11 @@ module.exports = {
 					.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
 					.setFooter(guild.name, guild.iconURL())
 			);
-		
-		
+		}
 
 		let member = guild.member(message.mentions.users.first() || guild.members.cache.get(args[0]));
-		
-		if(!member || member.id === message.author.id || member.id === guild.me.id) 
+
+		if (!member || member.id === message.author.id || member.id === guild.me.id)
 			return message.channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
@@ -88,7 +86,7 @@ module.exports = {
 				READ_MESSAGE_HISTORY: false
 			});
 
-			if(channel.id !== message.channel.id)
+			if (channel.id !== message.channel.id) {
 				channel.send(
 					new MessageEmbed()
 						.setColor(config.colour)
@@ -97,9 +95,8 @@ module.exports = {
 						.setDescription(`${member} has been removed by ${message.author}`)
 						.setFooter(guild.name, guild.iconURL())
 				);
+			}
 
-
-			
 			message.channel.send(
 				new MessageEmbed()
 					.setColor(config.colour)
@@ -108,7 +105,7 @@ module.exports = {
 					.setDescription(`${member} has been removed from <#${ticket.channel}>`)
 					.setFooter(guild.name, guild.iconURL())
 			);
-			
+
 			log.info(`${message.author.tag} removed a user from a ticket (#${message.channel.id})`);
 		} catch (error) {
 			log.error(error);
diff --git a/src/commands/stats.js b/src/commands/stats.js
index 762028f..7a3f53d 100644
--- a/src/commands/stats.js
+++ b/src/commands/stats.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const { MessageEmbed } = require('discord.js');
@@ -15,8 +15,7 @@ module.exports = {
 	aliases: ['data', 'statistics'],
 	example: '',
 	args: false,
-	async execute(client, message, args, {config, Ticket}) {
-
+	async execute(client, message, _args, {config, Ticket}) {
 		const guild = client.guilds.cache.get(config.guild);
 
 		let open = await Ticket.count({ where: { open: true } });
diff --git a/src/commands/tickets.js b/src/commands/tickets.js
index d125865..b4c9f3f 100644
--- a/src/commands/tickets.js
+++ b/src/commands/tickets.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const { MessageEmbed } = require('discord.js');
@@ -17,11 +17,10 @@ module.exports = {
 	example: '',
 	args: false,
 	async execute(client, message, args, {config, Ticket}) {
-
 		const guild = client.guilds.cache.get(config.guild);
-		
+
 		const supportRole = guild.roles.cache.get(config.staff_role);
-		if (!supportRole)
+		if (!supportRole) {
 			return message.channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
@@ -29,12 +28,13 @@ module.exports = {
 					.setDescription(`${config.name} has not been set up correctly. Could not find a 'support team' role with the id \`${config.staff_role}\``)
 					.setFooter(guild.name, guild.iconURL())
 			);
+		}
 
 		let context = 'self';
 		let user = message.mentions.users.first() || guild.members.cache.get(args[0]);
-		
-		if(user) {
-			if(!message.member.roles.cache.has(config.staff_role))
+
+		if (user) {
+			if (!message.member.roles.cache.has(config.staff_role)) {
 				return message.channel.send(
 					new MessageEmbed()
 						.setColor(config.err_colour)
@@ -45,12 +45,10 @@ module.exports = {
 						.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
 						.setFooter(guild.name, guild.iconURL())
 				);
+			}
 
 			context = 'staff';
-		} else {
-			user = message.author;
-		}
-
+		} else user = message.author;
 
 		let openTickets = await Ticket.findAndCountAll({
 			where: {
@@ -74,33 +72,34 @@ module.exports = {
 			.setTitle(`${context === 'self' ? 'Your' : user.username + '\'s'} tickets`)
 			.setFooter(guild.name + ' | This message will be deleted in 60 seconds', guild.iconURL());
 
-		if(config.transcripts.web.enabled)
+		if (config.transcripts.web.enabled) {
 			embed.setDescription(`You can access all of your ticket archives on the [web portal](${config.transcripts.web.server}/${user.id}).`);
-		
+		}
+
 		let open = [],
 			closed = [];
 
-	
 		for (let t in openTickets.rows)  {
 			let desc = openTickets.rows[t].topic.substring(0, 30);
 			open.push(`> <#${openTickets.rows[t].channel}>: \`${desc}${desc.length > 20 ? '...' : ''}\``);
-		
 		}
-		
+
 		for (let t in closedTickets.rows)  {
 			let desc = closedTickets.rows[t].topic.substring(0, 30);
 			let transcript = '';
 			let c = closedTickets.rows[t].channel;
-			if(fs.existsSync(`user/transcripts/text/${c}.txt`) || config.transcripts.web.enabled)
+			if (fs.existsSync(`user/transcripts/text/${c}.txt`) || config.transcripts.web.enabled) {
 				transcript = `\n> Type \`${config.prefix}transcript ${closedTickets.rows[t].id}\` to view.`;
+			}
 
 			closed.push(`> **#${closedTickets.rows[t].id}**: \`${desc}${desc.length > 20 ? '...' : ''}\`${transcript}`);
-		
+
 		}
+
 		let pre = context === 'self' ? 'You have' : user.username + ' has';
 		embed.addField('Open tickets', openTickets.count === 0 ? `${pre} no open tickets.` : open.join('\n\n'), false);
 		embed.addField('Closed tickets', closedTickets.count === 0 ? `${pre} no old tickets` : closed.join('\n\n'), false);
-			
+
 		message.delete({timeout: 15000});
 
 		let channel;
diff --git a/src/commands/topic.js b/src/commands/topic.js
index 1b7261e..3c26382 100644
--- a/src/commands/topic.js
+++ b/src/commands/topic.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const { MessageEmbed } = require('discord.js');
@@ -16,7 +16,6 @@ module.exports = {
 	example: 'topic need help error',
 	args: true,
 	async execute(client, message, args, {config, Ticket}) {
-
 		const guild = client.guilds.cache.get(config.guild);
 
 		let ticket = await Ticket.findOne({
@@ -25,7 +24,7 @@ module.exports = {
 			}
 		});
 
-		if (!ticket)
+		if (!ticket) {
 			return message.channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
@@ -36,10 +35,10 @@ module.exports = {
 					.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
 					.setFooter(guild.name, guild.iconURL())
 			);
-
+		}
 
 		let topic = args.join(' ');
-		if (topic.length > 256)
+		if (topic.length > 256) {
 			return message.channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
@@ -47,10 +46,11 @@ module.exports = {
 					.setTitle(':x: **Description too long**')
 					.setDescription('Please limit your ticket topic to less than 256 characters. A short sentence will do.')
 					.setFooter(guild.name, guild.iconURL())
-			);	
+			);
+		}
 
 		message.channel.setTopic(`<@${ticket.creator}> | ` + topic);
-			
+
 		Ticket.update({
 			topic: topic
 		}, {
@@ -59,7 +59,6 @@ module.exports = {
 			}
 		});
 
-
 		message.channel.send(
 			new MessageEmbed()
 				.setColor(config.colour)
diff --git a/src/commands/transcript.js b/src/commands/transcript.js
index 5c6be40..25b6ff3 100644
--- a/src/commands/transcript.js
+++ b/src/commands/transcript.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const fs = require('fs');
@@ -19,7 +19,6 @@ module.exports = {
 	example: 'transcript 57',
 	args: true,
 	async execute(client, message, args, {config, Ticket}) {
-
 		const guild = client.guilds.cache.get(config.guild);
 		const id = args[0];
 
@@ -31,7 +30,7 @@ module.exports = {
 		});
 
 
-		if (!ticket)
+		if (!ticket) {
 			return message.channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
@@ -40,8 +39,9 @@ module.exports = {
 					.setDescription('Couldn\'t find a closed ticket with that ID')
 					.setFooter(guild.name, guild.iconURL())
 			);
+		}
 
-		if (message.author.id !== ticket.creator && !message.member.roles.cache.has(config.staff_role))
+		if (message.author.id !== ticket.creator && !message.member.roles.cache.has(config.staff_role)) {
 			return message.channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
@@ -50,6 +50,8 @@ module.exports = {
 					.setDescription(`You don't have permission to view ticket ${id} as it does not belong to you and you are not staff.`)
 					.setFooter(guild.name, guild.iconURL())
 			);
+		}
+
 		let res = {};
 		const embed = new MessageEmbed()
 			.setColor(config.colour)
@@ -66,14 +68,12 @@ module.exports = {
 				}
 			];
 		}
-			
+
 
 		const BASE_URL = config.transcripts.web.server;
-		if (config.transcripts.web.enabled)
-			embed.addField('Web archive', `${BASE_URL}/${ticket.creator}/${ticket.channel}`);
+		if (config.transcripts.web.enabled) embed.addField('Web archive', `${BASE_URL}/${ticket.creator}/${ticket.channel}`);
 
-		if (embed.fields.length < 1)
-			embed.setDescription(`No text transcripts or archive data exists for ticket ${id}`);
+		if (embed.fields.length < 1) embed.setDescription(`No text transcripts or archive data exists for ticket ${id}`);
 
 		res.embed = embed;
 
@@ -83,10 +83,9 @@ module.exports = {
 		} catch (e) {
 			channel = message.channel;
 		}
-			
+
 		channel.send(res).then(m => {
-			if (channel.id === message.channel.id)
-				m.delete({timeout: 15000});
+			if (channel.id === message.channel.id) m.delete({timeout: 15000});
 		});
 		message.delete({timeout: 1500});
 	}
diff --git a/src/events/debug.js b/src/events/debug.js
index 09e3463..1d085f4 100644
--- a/src/events/debug.js
+++ b/src/events/debug.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const ChildLogger = require('leekslazylogger').ChildLogger;
@@ -11,7 +11,7 @@ const log = new ChildLogger();
 
 module.exports = {
 	event: 'debug',
-	execute(client, [e]) {
+	execute(_client, [e]) {
 		log.debug(e);
 	}
 };
\ No newline at end of file
diff --git a/src/events/error.js b/src/events/error.js
index 2791d1d..f1c89de 100644
--- a/src/events/error.js
+++ b/src/events/error.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const ChildLogger = require('leekslazylogger').ChildLogger;
@@ -11,7 +11,7 @@ const log = new ChildLogger();
 
 module.exports = {
 	event: 'error',
-	execute(client, [e]) {
+	execute(_client, [e]) {
 		log.error(e);
 	}
 };
\ No newline at end of file
diff --git a/src/events/message.js b/src/events/message.js
index d115901..55e2040 100644
--- a/src/events/message.js
+++ b/src/events/message.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const { Collection, MessageEmbed } = require('discord.js');
@@ -23,19 +23,18 @@ module.exports = {
 I am the support bot for **${guild}**.
 Type \`${config.prefix}new\` on the server to create a new ticket.`);
 		} // stop here if is DM
-	
+
 		/**
 		 * Ticket transcripts
 		 * (bots currently still allowed)
 		 */
-		
+
 		let ticket = await Ticket.findOne({ where: { channel: message.channel.id } });
-		if(ticket) 
-			archive.add(message); // add message to archive
+		if (ticket) archive.add(message); // add message to archive
 
 		if (message.author.bot || message.author.id === client.user.id) return; // goodbye bots
 
-		
+
 		/**
 		 * Command handler
 		 * (no bots / self)
@@ -49,11 +48,10 @@ Type \`${config.prefix}new\` on the server to create a new ticket.`);
 		const commandName = args.shift().toLowerCase();
 		const command = client.commands.get(commandName)
 			|| client.commands.find(cmd => cmd.aliases && cmd.aliases.includes(commandName));
-		
+
 		if (!command || commandName === 'none') return; // not an existing command
 
-		if (message.guild.id !== guild.id)
-			return message.reply(`This bot can only be used within the "${guild}" server`); // not in this server
+		if (message.guild.id !== guild.id) return message.reply(`This bot can only be used within the "${guild}" server`); // not in this server
 
 		if (command.permission && !message.member.hasPermission(command.permission)) {
 			log.console(`${message.author.tag} tried to use the '${command.name}' command without permission`);
@@ -66,7 +64,7 @@ Type \`${config.prefix}new\` on the server to create a new ticket.`);
 			);
 		}
 
-		if (command.args && !args.length)
+		if (command.args && !args.length) {
 			return message.channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
@@ -74,9 +72,10 @@ Type \`${config.prefix}new\` on the server to create a new ticket.`);
 					.addField('Help', `Type \`${config.prefix}help ${command.name}\` for more information`)
 					.setFooter(guild.name, guild.iconURL())
 			);
+		}
 
 		if (!client.cooldowns.has(command.name)) client.cooldowns.set(command.name, new Collection());
-	
+
 		const now = Date.now();
 		const timestamps = client.cooldowns.get(command.name);
 		const cooldownAmount = (command.cooldown || config.cooldown) * 1000;
diff --git a/src/events/messageDelete.js b/src/events/messageDelete.js
index 9c102f0..cc304e7 100644
--- a/src/events/messageDelete.js
+++ b/src/events/messageDelete.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const ChildLogger = require('leekslazylogger').ChildLogger;
@@ -12,11 +12,10 @@ const fs = require('fs');
 
 module.exports = {
 	event: 'messageDelete',
-	async execute(client, [message], {config, Ticket}) {
+	async execute(_client, [message], {config, Ticket}) {
+		if (!config.transcripts.web.enabled) return;
 
-		if(!config.transcripts.web.enabled) return;
-
-		if (message.partial) 
+		if (message.partial) {
 			try {
 				await message.fetch();
 			} catch (err) {
@@ -24,15 +23,15 @@ module.exports = {
 				log.error(err.message);
 				return;
 			}
+		}
 
 		let ticket = await Ticket.findOne({ where: { channel: message.channel.id } });
-		if(!ticket) return;
-		
+		if (!ticket) return;
+
 
 		let path = `user/transcripts/raw/${message.channel.id}.log`;
 		let embeds = [];
-		for (let embed in message.embeds)
-			embeds.push(message.embeds[embed].toJSON());
+		for (let embed in message.embeds) embeds.push(message.embeds[embed].toJSON());
 
 		fs.appendFileSync(path, JSON.stringify({
 			id: message.id,
@@ -44,6 +43,5 @@ module.exports = {
 			edited: message.edits.length > 1,
 			deleted: true // delete the message
 		}) + '\n');
-
 	}
 };
\ No newline at end of file
diff --git a/src/events/messageReactionAdd.js b/src/events/messageReactionAdd.js
index a1c212e..945a197 100644
--- a/src/events/messageReactionAdd.js
+++ b/src/events/messageReactionAdd.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const ChildLogger = require('leekslazylogger').ChildLogger;
@@ -14,28 +14,28 @@ const fs = require('fs');
 module.exports = {
 	event: 'messageReactionAdd',
 	async execute(client, [r, u], {config, Ticket, Setting}) {
-
-		if (r.partial) 
+		if (r.partial) {
 			try {
 				await r.fetch();
 			} catch (err) {
 				log.error(err);
 				return;
 			}
+		}
 
 		let panelID = await Setting.findOne({ where: { key: 'panel_msg_id' } });
 		if (!panelID) return;
 
-		if(r.message.id !== panelID.get('value')) return;
+		if (r.message.id !== panelID.get('value')) return;
 
-		if(u.id === client.user.id) return;
+		if (u.id === client.user.id) return;
 
 		if (r.emoji.name !== config.panel.reaction && r.emoji.id !== config.panel.reaction) return;
 
 		let channel = r.message.channel;
 
 		const supportRole = channel.guild.roles.cache.get(config.staff_role);
-		if (!supportRole)
+		if (!supportRole) {
 			return channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
@@ -43,7 +43,7 @@ module.exports = {
 					.setDescription(`${config.name} has not been set up correctly. Could not find a 'support team' role with the id \`${config.staff_role}\``)
 					.setFooter(channel.guild.name, channel.guild.iconURL())
 			);
-
+		}
 
 		// everything is cool
 
@@ -56,7 +56,7 @@ module.exports = {
 			},
 			limit: config.tickets.max
 		});
-	
+
 		if (tickets.count >= config.tickets.max) {
 			let ticketList = [];
 			for (let t in tickets.rows)  {
@@ -67,7 +67,6 @@ module.exports = {
 			let dm = u.dmChannel || await u.createDM();
 
 			try {
-
 				return dm.send(
 					new MessageEmbed()
 						.setColor(config.err_colour)
@@ -76,10 +75,7 @@ module.exports = {
 						.setDescription(`Use \`${config.prefix}close\` in a server channel to close unneeded tickets.\n\n${ticketList.join(',\n')}`)
 						.setFooter(channel.guild.name, channel.guild.iconURL())
 				);
-		
-
 			} catch (e) {
-
 				let m = await channel.send(
 					new MessageEmbed()
 						.setColor(config.err_colour)
@@ -88,11 +84,8 @@ module.exports = {
 						.setDescription(`Use \`${config.prefix}close\` to close unneeded tickets.\n\n${ticketList.join(',\n')}`)
 						.setFooter(channel.guild.name + ' | This message will be deleted in 15 seconds', channel.guild.iconURL())
 				);
-		
 				return m.delete({ timeout: 15000 });
 			}
-				
-			
 		}
 
 		let topic = 'No topic given (created via panel)';
@@ -130,7 +123,6 @@ module.exports = {
 			],
 			reason: 'User requested a new support ticket channel'
 		}).then(async c => {
-
 			Ticket.update({
 				channel: c.id
 			}, {
@@ -179,9 +171,8 @@ module.exports = {
 					.setFooter(channel.guild.name, channel.guild.iconURL())
 			);
 
-			if (config.tickets.pin)
-				await w.pin();
-				// await w.pin().then(m => m.delete()); // oopsie, this deletes the pinned message
+			if (config.tickets.pin) await w.pin();
+			// await w.pin().then(m => m.delete()); // oopsie, this deletes the pinned message
 
 			if (config.logs.discord.enabled)
 				client.channels.cache.get(config.logs.discord.channel).send(
@@ -197,8 +188,6 @@ module.exports = {
 				);
 
 			log.info(`${u.tag} created a new ticket (#${name}) via panel`);
-
-
 		}).catch(log.error);
 	}
 };
diff --git a/src/events/messageUpdate.js b/src/events/messageUpdate.js
index fa1f2e1..598b651 100644
--- a/src/events/messageUpdate.js
+++ b/src/events/messageUpdate.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const ChildLogger = require('leekslazylogger').ChildLogger;
@@ -12,33 +12,33 @@ const fs = require('fs');
 
 module.exports = {
 	event: 'messageUpdate',
-	async execute(client, [o, n], {config, Ticket}) {
+	async execute(_client, [o, n], {config, Ticket}) {
+		if (!config.transcripts.web.enabled) return;
 
-		if(!config.transcripts.web.enabled) return;
-
-		if (o.partial) 
+		if (o.partial) {
 			try {
 				await o.fetch();
 			} catch (err) {
 				log.error(err);
 				return;
 			}
+		}
 
-		if (n.partial) 
+		if (n.partial) {
 			try {
 				await n.fetch();
 			} catch (err) {
 				log.error(err);
 				return;
 			}
+		}
 
 		let ticket = await Ticket.findOne({ where: { channel: n.channel.id } });
-		if(!ticket) return;		
+		if (!ticket) return;
 
 		let path = `user/transcripts/raw/${n.channel.id}.log`;
 		let embeds = [];
-		for (let embed in n.embeds)
-			embeds.push({ ...n.embeds[embed] });
+		for (let embed in n.embeds) embeds.push({ ...n.embeds[embed] });
 
 		fs.appendFileSync(path, JSON.stringify({
 			id: n.id,
@@ -49,7 +49,6 @@ module.exports = {
 			attachments: [...n.attachments.values()],
 			edited: true
 		}) + '\n');
-		
 
 	}
 };
\ No newline at end of file
diff --git a/src/events/rateLimit.js b/src/events/rateLimit.js
index 3899ae9..b17e8fc 100644
--- a/src/events/rateLimit.js
+++ b/src/events/rateLimit.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const ChildLogger = require('leekslazylogger').ChildLogger;
@@ -11,7 +11,7 @@ const log = new ChildLogger();
 
 module.exports = {
 	event: 'rateLimit',
-	execute(client, [limit]) {
+	execute(_client, [limit]) {
 		log.warn('Rate-limited! (Enable debug mode in config for details)');
 		log.debug(limit);
 	}
diff --git a/src/events/ready.js b/src/events/ready.js
index d3c83c8..7203ebd 100644
--- a/src/events/ready.js
+++ b/src/events/ready.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const ChildLogger = require('leekslazylogger').ChildLogger;
@@ -13,9 +13,8 @@ const config = require('../../user/' + require('../').config);
 module.exports = {
 	event: 'ready',
 	execute(client) {
-
 		log.success(`Authenticated as ${client.user.tag}`);
-			
+
 		const updatePresence = () => {
 			let num = Math.floor(Math.random() * config.activities.length);
 			client.user.setPresence({
@@ -26,17 +25,15 @@ module.exports = {
 			}).catch(log.error);
 			log.debug(`Updated presence: ${config.activity_types[num]} ${config.activities[num]}`);
 		};
-		
+
 		updatePresence();
 		setInterval(() => {
 			updatePresence();
 		}, 60000);
-		
-		
-		if (client.guilds.cache.get(config.guild).member(client.user).hasPermission('ADMINISTRATOR', false)) 
+
+
+		if (client.guilds.cache.get(config.guild).member(client.user).hasPermission('ADMINISTRATOR', false)) {
 			log.success('\'ADMINISTRATOR\' permission has been granted');
-		else
-			log.warn('Bot does not have \'ADMINISTRATOR\' permission');
-		
+		} else log.warn('Bot does not have \'ADMINISTRATOR\' permission');
 	}
 };
diff --git a/src/events/warn.js b/src/events/warn.js
index 77d7ac8..27e6c1b 100644
--- a/src/events/warn.js
+++ b/src/events/warn.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const ChildLogger = require('leekslazylogger').ChildLogger;
@@ -11,7 +11,7 @@ const log = new ChildLogger();
 
 module.exports = {
 	event: 'warn',
-	execute(client, [e]) {
+	execute(_client, [e]) {
 		log.warn(e);
 	}
 };
\ No newline at end of file
diff --git a/src/index.js b/src/index.js
index 744d890..3068680 100644
--- a/src/index.js
+++ b/src/index.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 const fs = require('fs');
 const path = require('path');
@@ -40,7 +40,6 @@ log.multi(log); // required to allow other files to access the logger
 
 require('./modules/updater')(); // check for updates
 
-
 /**
  * storage
  */
@@ -48,14 +47,40 @@ const { Sequelize, Model, DataTypes } = require('sequelize');
 
 let sequelize;
 
-if(config.storage.type === 'mysql') {
+switch (config.storage.type) {
+case 'mysql':
 	log.info('Connecting to MySQL database...');
 	sequelize = new Sequelize(process.env.DB_NAME, process.env.DB_USER, process.env.DB_PASS, {
 		dialect: 'mysql',
 		host: process.env.DB_HOST,
 		logging: log.debug
 	});
-} else {
+	break;
+case 'mariadb':
+	log.info('Connecting to MariaDB database...');
+	sequelize = new Sequelize(process.env.DB_NAME, process.env.DB_USER, process.env.DB_PASS, {
+		dialect: 'mariadb',
+		host: process.env.DB_HOST,
+		logging: log.debug
+	});
+	break;
+case 'postgres':
+	log.info('Connecting to PostgresSQL database...');
+	sequelize = new Sequelize(process.env.DB_NAME, process.env.DB_USER, process.env.DB_PASS, {
+		dialect: 'postgres',
+		host: process.env.DB_HOST,
+		logging: log.debug
+	});
+	break;
+case 'microsoft':
+	log.info('Connecting to Microsoft SQL Server database...');
+	sequelize = new Sequelize(process.env.DB_NAME, process.env.DB_USER, process.env.DB_PASS, {
+		dialect: 'mssql',
+		host: process.env.DB_HOST,
+		logging: log.debug
+	});
+	break;
+default:
 	log.info('Using SQLite storage');
 	sequelize = new Sequelize({
 		dialect: 'sqlite',
@@ -90,7 +115,7 @@ Setting.sync();
 /**
  * event loader
  */
-const events = fs.readdirSync('src/events').filter(file => file.endsWith('.js'));		
+const events = fs.readdirSync('src/events').filter(file => file.endsWith('.js'));
 for (const file of events) {
 	const event = require(`./events/${file}`);
 	client.events.set(event.event, event);
@@ -102,12 +127,12 @@ for (const file of events) {
 /**
  * command loader
  */
-const commands = fs.readdirSync('src/commands').filter(file => file.endsWith('.js'));		
+const commands = fs.readdirSync('src/commands').filter(file => file.endsWith('.js'));
 for (const file of commands) {
 	const command = require(`./commands/${file}`);
 	client.commands.set(command.name, command);
 	log.console(log.format(`> Loaded &7${config.prefix}${command.name}&f command`));
-}		
+}
 
 log.info(`Loaded ${events.length} events and ${commands.length} commands`);
 
@@ -123,8 +148,7 @@ const clean = () => {
 			total++;
 		}
 	}
-	if (total > 0)
-		log.info(`Deleted ${total} old text ${utils.plural('transcript', total)}`);
+	if (total > 0) log.info(`Deleted ${total} old text ${utils.plural('transcript', total)}`);
 };
 
 if (config.transcripts.text.enabled) {
diff --git a/src/modules/archive.js b/src/modules/archive.js
index 8f995cd..f8f1c16 100644
--- a/src/modules/archive.js
+++ b/src/modules/archive.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 
@@ -17,7 +17,7 @@ const fetch = require('node-fetch');
 
 module.exports.add = (message) => {
 
-	if(message.type !== 'DEFAULT') return;
+	if (message.type !== 'DEFAULT') return;
 
 	if (config.transcripts.text.enabled) { // text transcripts
 		let path = `user/transcripts/text/${message.channel.id}.txt`,
@@ -33,8 +33,7 @@ module.exports.add = (message) => {
 			json = `user/transcripts/raw/entities/${message.channel.id}.json`;
 
 		let embeds = [];
-		for (let embed in message.embeds)
-			embeds.push({ ...message.embeds[embed] });
+		for (let embed in message.embeds) embeds.push({ ...message.embeds[embed] });
 
 		// message
 		fs.appendFileSync(raw, JSON.stringify({
@@ -100,15 +99,14 @@ module.exports.export = (Ticket, channel) => new Promise((resolve, reject) => {
 				channel: channel.id
 			}
 		});
-		
+
 		let raw = `user/transcripts/raw/${channel.id}.log`,
 			json = `user/transcripts/raw/entities/${channel.id}.json`;
 
-		if (!config.transcripts.web.enabled || !fs.existsSync(raw) || !fs.existsSync(json))
-			return reject(false);
-		
+		if (!config.transcripts.web.enabled || !fs.existsSync(raw) || !fs.existsSync(json)) return reject(false);
+
 		let data = JSON.parse(fs.readFileSync(json));
-	
+
 		data.ticket = {
 			id: ticket.id,
 			name: channel.name,
@@ -122,15 +120,12 @@ module.exports.export = (Ticket, channel) => new Promise((resolve, reject) => {
 		lineReader.eachLine(raw, line => {
 			let message = JSON.parse(line);
 			let index = data.messages.findIndex(m => m.id === message.id);
-			if (index === -1)
-				data.messages.push(message);
-			else
-				data.messages[index] = message;	
+			if (index === -1) data.messages.push(message);
+			else data.messages[index] = message;
 		}, () => {
 			let endpoint = config.transcripts.web.server;
 
-			if (endpoint[endpoint.length - 1] === '/')
-				endpoint = endpoint.slice(0, -1);
+			if (endpoint[endpoint.length - 1] === '/') endpoint = endpoint.slice(0, -1);
 
 			endpoint += `/${data.ticket.creator}/${data.ticket.channel}/?key=${process.env.ARCHIVES_KEY}`;
 
@@ -156,8 +151,6 @@ module.exports.export = (Ticket, channel) => new Promise((resolve, reject) => {
 					log.warn(e);
 					return resolve(e);
 				});
-		});	
-	
+		});
 	})();
-
 });
diff --git a/src/modules/banner.js b/src/modules/banner.js
index 2397c84..e686532 100644
--- a/src/modules/banner.js
+++ b/src/modules/banner.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const { version, homepage } = require('../../package.json');
diff --git a/src/modules/updater.js b/src/modules/updater.js
index 987e443..ee91645 100644
--- a/src/modules/updater.js
+++ b/src/modules/updater.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 const ChildLogger = require('leekslazylogger').ChildLogger;
@@ -15,32 +15,27 @@ version = 'v' + version;
 const boxen = require('boxen');
 const link = require('terminal-link');
 
-module.exports = () => {
-	if(!config.updater)
-		return;
-		
-	fetch('https://api.github.com/repos/eartharoid/DiscordTickets/releases')
-		.then(res => res.json())
-		.then(json => {
-			const update = json[0];
-			let notice = [];
+module.exports = async () => {
+	if (!config.updater) return;
+	const json = await (await fetch('https://api.github.com/repos/eartharoid/DiscordTickets/releases')).json();
+	const update = json[0];
+	let notice = [];
 
-			if (version !== update.tag_name) {
-				log.notice(log.f(`There is an update available for Discord Tickets (${version} -> ${update.tag_name})`));
+	if (version !== update.tag_name) {
+		log.notice(log.f(`There is an update available for Discord Tickets (${version} -> ${update.tag_name})`));
 
-				notice.push(`&6You are currently using &c${version}&6, the latest is &a${update.tag_name}&6.`);
-				notice.push(`&6Download "&f${update.name}&6" from`);
-				notice.push(link('&6the GitHub releases page', 'https://github.com/eartharoid/DiscordTickets/releases/'));
+		notice.push(`&6You are currently using &c${version}&6, the latest is &a${update.tag_name}&6.`);
+		notice.push(`&6Download "&f${update.name}&6" from`);
+		notice.push(link('&6the GitHub releases page', 'https://github.com/eartharoid/DiscordTickets/releases/'));
 
-				console.log(
-					boxen(log.f(notice.join('\n')), {
-						padding: 1,
-						margin: 1,
-						align: 'center',
-						borderColor: 'yellow',
-						borderStyle: 'round'
-					})
-				);
-			}
-		});
+		console.log(
+			boxen(log.f(notice.join('\n')), {
+				padding: 1,
+				margin: 1,
+				align: 'center',
+				borderColor: 'yellow',
+				borderStyle: 'round'
+			})
+		);
+	}
 };
\ No newline at end of file
diff --git a/src/modules/utils.js b/src/modules/utils.js
index d86de48..3eeecc1 100644
--- a/src/modules/utils.js
+++ b/src/modules/utils.js
@@ -1,9 +1,9 @@
 /**
- * 
+ *
  *  @name DiscordTickets
  *  @author eartharoid <contact@eartharoid.me>
  *  @license GNU-GPLv3
- * 
+ *
  */
 
 module.exports = {
diff --git a/user/config.js b/user/config.js
index ead0ac6..0b60aad 100644
--- a/user/config.js
+++ b/user/config.js
@@ -5,24 +5,24 @@
  * | | | | | | / __|  / __|  / _ \  | '__|  / _` |     | |   | |  / __| | |/ /  / _ \ | __| / __|
  * | |_| | | | \__ \ | (__  | (_) | | |    | (_| |     | |   | | | (__  |   <  |  __/ | |_  \__ \
  * |____/  |_| |___/  \___|  \___/  |_|     \__,_|     |_|   |_|  \___| |_|\_\  \___|  \__| |___/
- * 
+ *
  * ---------------------
  *      Quick Start
  * ---------------------
- * 
+ *
  * 	> For detailed instructions, visit the GitHub repository and read the documentation:
  * 	https://github.com/eartharoid/DiscordTickets/wiki
- * 
+ *
  * 	> IMPORTANT: Also edit the TOKEN in 'user/.env'
- * 
+ *
  * ---------------------
  *       Support
  * ---------------------
- * 
+ *
  * 	> Information: https://github.com/eartharoid/DiscordTickets/#readme
  * 	> Discord Support Server: https://go.eartharoid.me/discord
  * 	> Wiki: https://github.com/eartharoid/DiscordTickets/wiki
- * 
+ *
  * ###############################################################################################
  */
 
@@ -80,7 +80,7 @@ module.exports = {
 			channel: '' // ID of your log channel
 		}
 	},
-	
+
 	debug: false,
 	updater: true
 };
diff --git a/user/images/how-can-i-help-1.gif b/user/images/how-can-i-help-1.gif
index 703b5e8..185fde1 100644
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diff --git a/user/images/how-can-i-help-2.gif b/user/images/how-can-i-help-2.gif
index ef8d279..181a57e 100644
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diff --git a/user/images/how-can-we-help.gif b/user/images/how-can-we-help.gif
index 171836b..b57bd7d 100644
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