diff --git a/src/commands/close.js b/src/commands/close.js
index eadb383..79ecdc8 100644
--- a/src/commands/close.js
+++ b/src/commands/close.js
@@ -78,53 +78,88 @@ module.exports = {
 					.setFooter(guild.name, guild.iconURL())
 			);
 
-		let success;
-		let pre = fs.existsSync(paths.text) || fs.existsSync(paths.log)
-			? `You will be able to view an archived version later with \`${config.prefix}transcript ${ticket.id}\``
-			: '';
-
-		let confirm = await message.channel.send(
-			new MessageEmbed()
-				.setColor(config.colour)
-				.setAuthor(message.author.username, message.author.displayAvatarURL())
-				.setTitle('❔ Are you sure?')
-				.setDescription(`${pre}\n**React with ✅ to confirm.**`)
-				.setFooter(guild.name + ' | Expires in 15 seconds', guild.iconURL())
-		);
-
-		await confirm.react('✅');
-
-		const collector = confirm.createReactionCollector(
-			(r, u) => r.emoji.name === '✅' && u.id === message.author.id, {
-				time: 15000
-			});
-
-		collector.on('collect', async () => {
-			let users = [];
-			if (channel.id !== message.channel.id) {
-				channel.send(
-					new MessageEmbed()
-						.setColor(config.colour)
-						.setAuthor(message.author.username, message.author.displayAvatarURL())
-						.setTitle('**Ticket closed**')
-						.setDescription(`Ticket closed by ${message.author}`)
-						.setFooter(guild.name, guild.iconURL())
-				);
-			}
-
-			confirm.reactions.removeAll();
-			confirm.edit(
+		
+		if (config.commands.close.confirmation) {
+			let success;
+			let pre = fs.existsSync(paths.text) || fs.existsSync(paths.log)
+				? `You will be able to view an archived version later with \`${config.prefix}transcript ${ticket.id}\``
+				: '';
+				
+			let confirm = await message.channel.send(
 				new MessageEmbed()
 					.setColor(config.colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(`✅ **Ticket ${ticket.id} closed**`)
-					.setDescription('The channel will be automatically deleted in a few seconds, once the contents have been archived.')
-					.setFooter(guild.name, guild.iconURL())
+					.setTitle('❔ Are you sure?')
+					.setDescription(`${pre}\n**React with ✅ to confirm.**`)
+					.setFooter(guild.name + ' | Expires in 15 seconds', guild.iconURL())
 			);
 
+			await confirm.react('✅');
+
+			const collector = confirm.createReactionCollector(
+				(r, u) => r.emoji.name === '✅' && u.id === message.author.id, {
+					time: 15000
+				});
+
+			collector.on('collect', async () => {
+				if (channel.id !== message.channel.id) {
+					channel.send(
+						new MessageEmbed()
+							.setColor(config.colour)
+							.setAuthor(message.author.username, message.author.displayAvatarURL())
+							.setTitle('**Ticket closed**')
+							.setDescription(`Ticket closed by ${message.author}`)
+							.setFooter(guild.name, guild.iconURL())
+					);
+				}
+
+				confirm.reactions.removeAll();
+				confirm.edit(
+					new MessageEmbed()
+						.setColor(config.colour)
+						.setAuthor(message.author.username, message.author.displayAvatarURL())
+						.setTitle(`✅ **Ticket ${ticket.id} closed**`)
+						.setDescription('The channel will be automatically deleted in a few seconds, once the contents have been archived.')
+						.setFooter(guild.name, guild.iconURL())
+				);
+				
+
+				if (channel.id !== message.channel.id)
+					message.delete({
+						timeout: 5000
+					}).then(() => confirm.delete());
+				
+				success = true;
+				close();
+			});
+
+
+			collector.on('end', () => {
+				if (!success) {
+					confirm.reactions.removeAll();
+					confirm.edit(
+						new MessageEmbed()
+							.setColor(config.err_colour)
+							.setAuthor(message.author.username, message.author.displayAvatarURL())
+							.setTitle('❌ **Expired**')
+							.setDescription('You took too long to react; confirmation failed.')
+							.setFooter(guild.name, guild.iconURL()));
+
+					message.delete({
+						timeout: 10000
+					}).then(() => confirm.delete());
+				}
+			});
+		} else {
+			close();
+		}
+
+		
+		async function close () {
+			let users = [];
+
 			if (config.transcripts.text.enabled || config.transcripts.web.enabled) {
 				let u = await client.users.fetch(ticket.creator);
-
 				if (u) {
 					let dm;
 					try {
@@ -133,7 +168,6 @@ module.exports = {
 						log.warn(`Could not create DM channel with ${u.tag}`);
 					}
 
-
 					let res = {};
 					const embed = new MessageEmbed()
 						.setColor(config.colour)
@@ -160,9 +194,9 @@ module.exports = {
 					}
 
 					res.embed = embed;
-					
+
 					try {
-						dm.send(res);
+						if (config.commands.close.send_transcripts) dm.send(res);
 						if (config.transcripts.channel.length > 1) client.channels.cache.get(config.transcripts.channel).send(res);
 					} catch (e) {
 						message.channel.send('❌ Couldn\'t send DM or transcript log message');
@@ -171,7 +205,6 @@ module.exports = {
 			}
 
 			// update database
-			success = true;
 			ticket.update({
 				open: false
 			}, {
@@ -180,13 +213,10 @@ module.exports = {
 				}
 			});
 
-			// delete messages and channel
-			setTimeout(() => {
-				channel.delete();
-				if (channel.id !== message.channel.id)
-					message.delete()
-						.then(() => confirm.delete());
-			}, 5000);
+			// delete channel
+			channel.delete({
+				timeout: 5000
+			});
 
 			log.info(`${message.author.tag} closed a ticket (#ticket-${ticket.id})`);
 
@@ -199,32 +229,12 @@ module.exports = {
 					.addField('Closed by', message.author, true)
 					.setFooter(guild.name, guild.iconURL())
 					.setTimestamp();
-				
+
 				if (users.length > 1)
 					embed.addField('Members', users.map(u => `<@${u}>`).join('\n'));
-				
+
 				client.channels.cache.get(config.logs.discord.channel).send(embed);
 			}
-		});
-
-
-		collector.on('end', () => {
-			if (!success) {
-				confirm.reactions.removeAll();
-				confirm.edit(
-					new MessageEmbed()
-						.setColor(config.err_colour)
-						.setAuthor(message.author.username, message.author.displayAvatarURL())
-						.setTitle('❌ **Expired**')
-						.setDescription('You took too long to react; confirmation failed.')
-						.setFooter(guild.name, guild.iconURL()));
-
-				message.delete({
-					timeout: 10000
-				})
-					.then(() => confirm.delete());
-			}
-		});
-
+		}
 	}
 };
diff --git a/src/commands/delete.js b/src/commands/delete.js
index 42d236a..a5347cd 100644
--- a/src/commands/delete.js
+++ b/src/commands/delete.js
@@ -64,7 +64,7 @@ module.exports = {
 			}
 
 		}
-		if (message.author.id !== ticket.creator && !message.member.roles.cache.has(config.staff_role)) 
+		if (message.author.id !== ticket.creator && !message.member.roles.cache.has(config.staff_role))
 			return channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
@@ -75,49 +75,81 @@ module.exports = {
 					.addField('Help', `Type \`${config.prefix}help ${this.name}\` for more information`)
 					.setFooter(guild.name, guild.iconURL())
 			);
+
 		
-		let success;
-
-		let confirm = await message.channel.send(
-			new MessageEmbed()
-				.setColor(config.colour)
-				.setAuthor(message.author.username, message.author.displayAvatarURL())
-				.setTitle('❔ Are you sure?')
-				.setDescription(
-					`:warning: This action is **irreversible**, the ticket will be completely removed from the database.
-					You will **not** be able to view a transcript/archive of the channel later.
-					Use the \`close\` command instead if you don't want this behaviour.\n**React with ✅ to confirm.**`)
-				.setFooter(guild.name + ' | Expires in 15 seconds', guild.iconURL())
-		);
-
-		await confirm.react('✅');
-
-		const collector = confirm.createReactionCollector(
-			(r, u) => r.emoji.name === '✅' && u.id === message.author.id, {
-				time: 15000
-			});
-
-		collector.on('collect', async () => {
-			if (channel.id !== message.channel.id)
-				channel.send(
-					new MessageEmbed()
-						.setColor(config.colour)
-						.setAuthor(message.author.username, message.author.displayAvatarURL())
-						.setTitle('**Ticket deleted**')
-						.setDescription(`Ticket deleted by ${message.author}`)
-						.setFooter(guild.name, guild.iconURL())
-				);
-
-			confirm.reactions.removeAll();
-			confirm.edit(
+		if (config.commands.delete.confirmation) {
+			let success;
+			let confirm = await message.channel.send(
 				new MessageEmbed()
 					.setColor(config.colour)
 					.setAuthor(message.author.username, message.author.displayAvatarURL())
-					.setTitle(`✅ **Ticket ${ticket.id} deleted**`)
-					.setDescription('The channel will be automatically deleted in a few seconds.')
-					.setFooter(guild.name, guild.iconURL())
+					.setTitle('❔ Are you sure?')
+					.setDescription(
+						`:warning: This action is **irreversible**, the ticket will be completely removed from the database.
+						You will **not** be able to view a transcript/archive of the channel later.
+						Use the \`close\` command instead if you don't want this behaviour.\n**React with ✅ to confirm.**`)
+					.setFooter(guild.name + ' | Expires in 15 seconds', guild.iconURL())
 			);
 
+			await confirm.react('✅');
+
+			const collector = confirm.createReactionCollector(
+				(r, u) => r.emoji.name === '✅' && u.id === message.author.id, {
+					time: 15000
+				});
+
+			collector.on('collect', async () => {
+				if (channel.id !== message.channel.id)
+					channel.send(
+						new MessageEmbed()
+							.setColor(config.colour)
+							.setAuthor(message.author.username, message.author.displayAvatarURL())
+							.setTitle('**Ticket deleted**')
+							.setDescription(`Ticket deleted by ${message.author}`)
+							.setFooter(guild.name, guild.iconURL())
+					);
+
+				confirm.reactions.removeAll();
+				confirm.edit(
+					new MessageEmbed()
+						.setColor(config.colour)
+						.setAuthor(message.author.username, message.author.displayAvatarURL())
+						.setTitle(`✅ **Ticket ${ticket.id} deleted**`)
+						.setDescription('The channel will be automatically deleted in a few seconds.')
+						.setFooter(guild.name, guild.iconURL())
+				);
+
+				if (channel.id !== message.channel.id)
+					message.delete({
+						timeout: 5000
+					}).then(() => confirm.delete());
+
+				success = true;
+				del();
+			});
+
+			collector.on('end', () => {
+				if (!success) {
+					confirm.reactions.removeAll();
+					confirm.edit(
+						new MessageEmbed()
+							.setColor(config.err_colour)
+							.setAuthor(message.author.username, message.author.displayAvatarURL())
+							.setTitle('❌ **Expired**')
+							.setDescription('You took too long to react; confirmation failed.')
+							.setFooter(guild.name, guild.iconURL()));
+
+					message.delete({
+						timeout: 10000
+					}).then(() => confirm.delete());
+				}
+			});
+		} else {
+			del();
+		}
+
+
+		async function del () {
 			let txt = join(__dirname, `../../user/transcripts/text/${ticket.get('channel')}.txt`),
 				raw = join(__dirname, `../../user/transcripts/raw/${ticket.get('channel')}.log`),
 				json = join(__dirname, `../../user/transcripts/raw/entities/${ticket.get('channel')}.json`);
@@ -127,16 +159,13 @@ module.exports = {
 			if (fs.existsSync(json)) fs.unlinkSync(json);
 
 			// update database
-			success = true;
 			ticket.destroy(); // remove ticket from database
 
-			// delete messages and channel
-			setTimeout(() => {
-				channel.delete();
-				if (channel.id !== message.channel.id)
-					message.delete()
-						.then(() => confirm.delete());
-			}, 5000);
+			// channel
+			channel.delete({
+				timeout: 5000
+			});
+
 
 			log.info(`${message.author.tag} deleted a ticket (#ticket-${ticket.id})`);
 
@@ -152,26 +181,7 @@ module.exports = {
 						.setTimestamp()
 				);
 			}
-		});
-
-
-		collector.on('end', () => {
-			if (!success) {
-				confirm.reactions.removeAll();
-				confirm.edit(
-					new MessageEmbed()
-						.setColor(config.err_colour)
-						.setAuthor(message.author.username, message.author.displayAvatarURL())
-						.setTitle('❌ **Expired**')
-						.setDescription('You took too long to react; confirmation failed.')
-						.setFooter(guild.name, guild.iconURL()));
-
-				message.delete({
-					timeout: 10000
-				})
-					.then(() => confirm.delete());
-			}
-		});
-
+		}
+		
 	}
 };
\ No newline at end of file
diff --git a/src/commands/help.js b/src/commands/help.js
index 8366065..ff27d12 100644
--- a/src/commands/help.js
+++ b/src/commands/help.js
@@ -26,7 +26,7 @@ module.exports = {
 			let cmds = [];
 
 			for (let command of commands) {
-				if (command.hide) continue;
+				if (command.hide || command.disabled) continue;
 				if (command.permission && !message.member.hasPermission(command.permission)) continue;
 
 				let desc = command.description;
diff --git a/src/commands/new.js b/src/commands/new.js
index b4a545f..b3170d3 100644
--- a/src/commands/new.js
+++ b/src/commands/new.js
@@ -11,6 +11,7 @@ const log = new Logger();
 const { MessageEmbed } = require('discord.js');
 const fs = require('fs');
 const { join } = require('path');
+const config = require(join(__dirname, '../../user/', require('../').config));
 
 module.exports = {
 	name: 'new',
@@ -19,10 +20,16 @@ module.exports = {
 	aliases: ['ticket', 'open'],
 	example: 'new my server won\'t start',
 	args: false,
+	disabled: !config.commands.new.enabled,
 	async execute(client, message, args, {config, Ticket}) {
+
+		if (!config.commands.new.enabled) return; // stop if the command is disabled
+
+
 		const guild = client.guilds.cache.get(config.guild);
 
 		const supportRole = guild.roles.cache.get(config.staff_role);
+		
 		if (!supportRole)
 			return message.channel.send(
 				new MessageEmbed()
@@ -66,7 +73,7 @@ module.exports = {
 
 
 		let topic = args.join(' ');
-		if (topic.length > 256)
+		if (topic.length > 256) {
 			return message.channel.send(
 				new MessageEmbed()
 					.setColor(config.err_colour)
@@ -75,7 +82,10 @@ module.exports = {
 					.setDescription('Please limit your ticket topic to less than 256 characters. A short sentence will do.')
 					.setFooter(guild.name, guild.iconURL())
 			);
-		else if (topic.length < 1) topic = 'No topic given';
+		}
+		else if (topic.length < 1) {
+			topic = config.tickets.default_topic.command;
+		}
 
 		let ticket = await Ticket.create({
 			channel: '',
@@ -192,5 +202,6 @@ module.exports = {
 
 
 		}).catch(log.error);
+
 	},
 };
diff --git a/src/events/messageReactionAdd.js b/src/events/messageReactionAdd.js
index 80da3e7..3ca336a 100644
--- a/src/events/messageReactionAdd.js
+++ b/src/events/messageReactionAdd.js
@@ -89,8 +89,8 @@ module.exports = {
 			}
 		}
 
-		let topic = 'No topic given (created via panel)';
-
+		let topic = config.tickets.default_topic.command;
+		
 		let ticket = await Ticket.create({
 			channel: '',
 			creator: u.id,
diff --git a/user/config.js b/user/config.js
index 67623e5..7e182e5 100644
--- a/user/config.js
+++ b/user/config.js
@@ -47,7 +47,6 @@ module.exports = {
 	colour: '#009999',
 	err_colour: 'RED',
 	cooldown: 3,
-
 	guild: '', // ID of your guild (REQUIRED)
 	staff_role: '', // ID of your Support Team role (REQUIRED)
 
@@ -59,7 +58,24 @@ module.exports = {
 		A member of staff will assist you shortly.
 		In the mean time, please describe your issue in as much detail as possible! :)`,
 		pin: false,
-		max: 3
+		max: 3,
+		default_topic: {
+			command: 'No topic given',
+			panel: 'Created via panel'
+		}
+	},
+
+	commands: {
+		close: {
+			confirmation: true,
+			send_transcripts: true
+		},
+		delete: {
+			confirmation: true
+		},
+		new: {
+			enabled: true
+		},
 	},
 
 	transcripts: {