diff --git a/src/commands/new.js b/src/commands/new.js
index 72efd93..89e4744 100644
--- a/src/commands/new.js
+++ b/src/commands/new.js
@@ -18,7 +18,7 @@ module.exports = class NewCommand extends Command {
 					name: i18n('commands.new.args.topic.name'),
 					description: i18n('commands.new.args.topic.description'),
 					example: i18n('commands.new.args.topic.example'),
-					required: true,
+					required: false,
 				}
 			]
 		});
diff --git a/src/index.js b/src/index.js
index 3fbc0a6..cc633e9 100644
--- a/src/index.js
+++ b/src/index.js
@@ -66,7 +66,7 @@ const { selectPresence } = require('./utils/discord');
 const I18n = require('@eartharoid/i18n');
 const CommandManager = require('./modules/commands/manager');
 const PluginManager = require('./modules/plugins/manager');
-const TicketManager = require('./modules/tickets');
+const TicketManager = require('./modules/tickets/manager');
 
 require('./modules/structures')(); // load extended structures before creating the client
 
diff --git a/src/listeners/message.js b/src/listeners/message.js
index cb0630e..9773eb5 100644
--- a/src/listeners/message.js
+++ b/src/listeners/message.js
@@ -4,32 +4,9 @@ module.exports = {
 
 		let settings = await message.guild?.settings;
 
-		// message collection for t_row archiving 
 		if (settings?.log_messages) {
 			if (message.system) return;
-
-			let t_row = await client.db.models.Ticket.findOne({
-				where: {
-					id: message.channel.id
-				}
-			});
-
-			if (t_row) {
-				let embeds = [];
-				for (let embed in message.embeds) embeds.push({ ...message.embeds[embed] });
-
-				await client.db.models.Message.create({
-					id: message.id,
-					ticket: t_row.id,
-					author: message.author.id,
-					data: {
-						content: message.content,
-						// time: message.createdTimestamp,
-						embeds,
-						attachments: [...message.attachments.values()]
-					}
-				});
-			}
+			client.tickets.archives.addMessage(message);
 		}
 
 		client.commands.handle(message);
diff --git a/src/listeners/messageDelete.js b/src/listeners/messageDelete.js
index 4302acc..1fed7fc 100644
--- a/src/listeners/messageDelete.js
+++ b/src/listeners/messageDelete.js
@@ -6,17 +6,7 @@ module.exports = {
 
 		if (settings?.log_messages) {
 			if (message.system) return;
-
-			let msg = await client.db.models.Message.findOne({
-				where: {
-					id: message.id
-				}
-			});
-
-			if (msg) {
-				msg.deleted = true;
-				await msg.save(); // save changes to message row
-			}
+			client.tickets.archives.deleteMessage(message);
 		}
 	}
 };
\ No newline at end of file
diff --git a/src/listeners/messageUpdate.js b/src/listeners/messageUpdate.js
index b81d768..6f2cd21 100644
--- a/src/listeners/messageUpdate.js
+++ b/src/listeners/messageUpdate.js
@@ -14,30 +14,7 @@ module.exports = {
 
 		if (settings?.log_messages) {
 			if (newm.system) return;
-
-			let m_row = await client.db.models.Message.findOne({
-				where: {
-					id: newm.id
-				}
-			});
-
-			if (m_row) {	
-				let embeds = [];
-				for (let embed in newm.embeds) embeds.push({ ...newm.embeds[embed] });
-
-				m_row.data = {
-					content: newm.content,
-					// time: newm.editedTimestamp,
-					embeds: newm.embeds.map(embed => {
-						return { ...newm.embeds[embed] };
-					}),
-					attachments: [...newm.attachments.values()]
-				};
-
-				if (newm.editedTimestamp) m_row.edited = true;
-
-				await m_row.save(); // save changes
-			}
+			client.tickets.archives.updateMessage(newm);
 		}
 	}
 };
\ No newline at end of file
diff --git a/src/locales/en-GB.json b/src/locales/en-GB.json
index c6647d0..5f25ab1 100644
--- a/src/locales/en-GB.json
+++ b/src/locales/en-GB.json
@@ -8,7 +8,7 @@
 			"example": "**Example:**"
 		},
 		"description": "**Usage:**\n`%s`\n\n**Example:**\n`%s`\n\nRequired arguments are prefixed with `❗`.",
-		"named_args_description": "This command uses named arguments.\n\n",
+		"named_args": "This command uses named arguments.\n\n",
 		"title": "`%s` command usage"
 	},
 	"commands": {
diff --git a/src/modules/commands/manager.js b/src/modules/commands/manager.js
index 12aa220..8f4248b 100644
--- a/src/modules/commands/manager.js
+++ b/src/modules/commands/manager.js
@@ -99,7 +99,7 @@ module.exports = class CommandManager {
 					let embed = new MessageEmbed()
 						.setColor(settings.error_colour)
 						.setTitle(i18n('cmd_usage.title', cmd_name))
-						.setDescription(i18n('cmd_usage.named_args_description') + i18n('cmd_usage.description', usage, example));
+						.setDescription(i18n('cmd_usage.named_args') + i18n('cmd_usage.description', usage, example));
 					cmd.args.forEach(a => addArgs(embed, a));
 					return message.channel.send(embed);
 				}
diff --git a/src/modules/tickets/archives.js b/src/modules/tickets/archives.js
new file mode 100644
index 0000000..2574285
--- /dev/null
+++ b/src/modules/tickets/archives.js
@@ -0,0 +1,165 @@
+/** Manages ticket archiving */
+module.exports = class TicketArchives  {
+	/**
+	 * Create a TicketArchives instance
+	 * @param {Client} client
+	 */
+	constructor(client) {
+
+		/** The Discord Client */
+		this.client = client;
+
+	}
+
+	async addMessage(message) {
+		let t_row = await this.client.db.models.Ticket.findOne({
+			where: {
+				id: message.channel.id
+			}
+		});
+
+		if (t_row) {
+			let embeds = [];
+			for (let embed in message.embeds) embeds.push({ ...message.embeds[embed] });
+
+			await this.client.db.models.Message.create({
+				id: message.id,
+				ticket: t_row.id,
+				author: message.author.id,
+				data: {
+					content: message.content,
+					// time: message.createdTimestamp,
+					embeds,
+					attachments: [...message.attachments.values()]
+				}
+			});
+
+			this.updateEntities(message);
+		}
+	}
+
+	async updateMessage(message) {
+		let m_row = await this.client.db.models.Message.findOne({
+			where: {
+				id: message.id
+			}
+		});
+
+		if (m_row) {
+			let embeds = [];
+			for (let embed in message.embeds) embeds.push({ ...message.embeds[embed] });
+
+			m_row.data = {
+				content: message.content,
+				// time: message.editedTimestamp,
+				embeds: message.embeds.map(embed => {
+					return { ...message.embeds[embed] };
+				}),
+				attachments: [...message.attachments.values()]
+			};
+
+			if (message.editedTimestamp) {
+				m_row.edited = true;
+				this.updateEntities(message);
+			}
+
+			await m_row.save(); // save changes
+		}
+	}
+
+	async deleteMessage(message) {
+		let msg = await this.client.db.models.Message.findOne({
+			where: {
+				id: message.id
+			}
+		});
+
+		if (msg) {
+			msg.deleted = true;
+			await msg.save(); // save changes to message row
+		}
+	}
+
+
+	async updateEntities(message) {
+		let m_row = await this.client.db.models.Message.findOne({
+			where: {
+				id: message.id
+			}
+		});
+
+		if (m_row) {
+			// message author
+			let u_model_data = {
+				user: message.author.id,
+				ticket: message.channel.id
+			};
+			let [u_row] = await this.client.db.models.UserEntity.findOrCreate({
+				where: u_model_data,
+				defaults: u_model_data
+			});
+			await u_row.update({
+				avatar: message.author.displayAvatarURL(),
+				username: message.author.username,
+				discriminator: message.author.discriminator,
+				display_name: message.member.displayName,
+				colour: message.member.displayColor === 0 ? null : message.member.displayColor,
+				bot: message.author.bot
+			});
+
+			// mentioned members
+			message.mentions.members.forEach(async member => {
+				let m_model_data = {
+					user: member.user.id,
+					ticket: message.channel.id
+				};
+				let [m_row] = await this.client.db.models.UserEntity.findOrCreate({
+					where: m_model_data,
+					defaults: m_model_data
+				});
+				await m_row.update({
+					avatar: member.user.displayAvatarURL(),
+					username: member.user.username,
+					discriminator: member.user.discriminator,
+					display_name: member.displayName,
+					colour: member.displayColor === 0 ? null : member.displayColor,
+					bot: member.user.bot
+				});
+			});
+
+			// mentioned channels
+			message.mentions.channels.forEach(async channel => {
+				let c_model_data = {
+					channel: channel.id,
+					ticket: message.channel.id
+				};
+				let [c_row] = await this.client.db.models.ChannelEntity.findOrCreate({
+					where: c_model_data,
+					defaults: c_model_data
+				});
+				await c_row.update({
+					name: channel.name
+				});
+			});
+
+			// mentioned roles
+			message.mentions.roles.forEach(async role => {
+				let r_model_data = {
+					role: role.id,
+					ticket: message.channel.id
+				};
+				let [r_row] = await this.client.db.models.RoleEntity.findOrCreate({
+					where: r_model_data,
+					defaults: r_model_data
+				});
+				await r_row.update({
+					name: role.name,
+					colour: role.color === 0 ? 7506394 : role.color
+				});
+			});
+		}
+		
+	}
+
+
+};
\ No newline at end of file
diff --git a/src/modules/tickets.js b/src/modules/tickets/manager.js
similarity index 62%
rename from src/modules/tickets.js
rename to src/modules/tickets/manager.js
index a49d8d1..f14807b 100644
--- a/src/modules/tickets.js
+++ b/src/modules/tickets/manager.js
@@ -1,12 +1,11 @@
 const EventEmitter = require('events');
-// eslint-disable-next-line no-unused-vars
-const { Client } = require('discord.js');
+const TicketArchives = require('./archives');
 
 /** Manages tickets */
 module.exports = class TicketManager extends EventEmitter {
 	/**
 	 * Create a TicketManager instance
-	   * @param {Client} client
+	 * @param {Client} client
 	 */
 	constructor(client) {
 		super();
@@ -15,6 +14,8 @@ module.exports = class TicketManager extends EventEmitter {
 		this.client = client;
 
 		this.setMaxListeners(this.client.config.max_listeners);
+
+		this.archives = new TicketArchives(this.client);
 	}
 
 	/**
@@ -55,6 +56,13 @@ module.exports = class TicketManager extends EventEmitter {
 			reason: `${member.tag} requested a new ticket channel`
 		});
 
+		await t_channel.updateOverwrite(creator_id, {
+			VIEW_CHANNEL: true,
+			READ_MESSAGE_HISTORY: true,
+			SEND_MESSAGES: true,
+			ATTACH_FILES: true
+		}, `Ticket channel created by ${member.user.tag}`);
+
 		let t_row = await this.client.db.models.Ticket.create({
 			id: t_channel.id,
 			number,
@@ -69,60 +77,54 @@ module.exports = class TicketManager extends EventEmitter {
 
 	/**
 	 * Get a ticket
-	 * @param {(string|number)} ticket - The channel ID, or the ticket number
+	 * @param {(string|number)} ticket_id - The channel ID, or the ticket number
 	 * @param {string} guild_id - The ID of the ticket's guild (used if a ticket number is provided instead of ID)
 	 */
-	async get(ticket, guild_id) {
-		let row = await this.resolveTicket(ticket, guild_id);
-		if (!row) throw new Error(`Could not find a ticket with ID ${ticket}`);
+	async get(ticket_id, guild_id) {
+		return await this.resolve(ticket_id, guild_id);
 	}
 
 	/**
 	 * Close a ticket
-	 * @param {(string|number)} ticket - The channel ID, or the ticket number
-	 * @param {(string|null)} closer_id - ID of the member who is closing the ticket, or null
+	 * @param {(string|number)} ticket_id - The channel ID, or the ticket number
+	 * @param {string?} closer_id - ID of the member who is closing the ticket, or null
 	 * @param {string} [guild_id] - The ID of the ticket's guild (used if a ticket number is provided instead of ID)
 	 */
-	async close(ticket, closer_id, guild_id) {
-		let row = await this.resolveTicket(ticket, guild_id);
-		if (!row) throw new Error(`Could not find a ticket with ID ${ticket}`);
+	async close(ticket_id, closer_id, guild_id) {
+		let t_row = await this.resolve(ticket_id, guild_id);
+		if (!t_row) throw new Error(`Could not find a ticket with ID ${ticket_id}`);
+		ticket_id = t_row.id;
 
-		this.emit('beforeClose', ticket, closer_id);
+		this.emit('beforeClose', ticket_id, closer_id);
 
-		/**
-		 * 
-		 * 
-		 * for each message of ticket, create entities
-		 * 
-		 * 
-		 */
+		// ...
 
-		this.emit('close', ticket, closer_id);
+		this.emit('close', ticket_id, closer_id);
 	}
 
 	/**
 	 * 
-	 * @param {(string|number)} ticket - ID or number of the ticket 
+	 * @param {(string|number)} ticket_id - ID or number of the ticket
 	 * @param {string} [guild_id] - The ID of the ticket's guild (used if a ticket number is provided instead of ID)
 	 */
-	async resolve(ticket, guild_id) {
-		if (!this.client.channels.resolve(ticket)) {
-			let row = await this.client.db.models.Ticket.findOne({
+	async resolve(ticket_id, guild_id) {
+		if (!this.client.channels.resolve(ticket_id)) {
+			let t_row = await this.client.db.models.Ticket.findOne({
 				where: {
-					number: ticket,
+					number: ticket_id,
 					guild_id
 				}
 			});
-			ticket = row?.id;
+			ticket_id = t_row?.id;
 		}
 
-		let row = await this.client.db.models.Ticket.findOne({
+		let t_row = await this.client.db.models.Ticket.findOne({
 			where: {
-				id: ticket
+				id: ticket_id
 			}
 		});
 
-		return row;
+		return t_row;
 	}
 
 };
\ No newline at end of file
diff --git a/user/example.config.js b/user/example.config.js
index 57a0d66..3aadcb8 100644
--- a/user/example.config.js
+++ b/user/example.config.js
@@ -16,11 +16,13 @@
  * ###############################################################################################
  */
 
+const prefix = '-';
+
 module.exports = {
 	debug: false,
 	defaults: {
 		colour: '#009999', // https://discord.js.org/#/docs/main/stable/typedef/ColorResolvable
-		command_prefix: 'tickets/',
+		command_prefix: prefix,
 		log_messages: true, // transcripts/archives will be empty if false
 		name_format: 'ticket-{number}',
 		ticket_welcome: 'Hello {name}, thank you for creating a ticket. A member of staff will soon be available to assist you.\n\n__All messages in this channel are stored for future reference.__',
@@ -36,9 +38,8 @@ module.exports = {
 	presence: {
 		presences: [
 			{
-				activity: '/new',
-				type: 'PLAYING',
-				status: 'online'
+				activity: `${prefix}new`,
+				type: 'PLAYING'
 			},
 			{
 				activity: 'with tickets',